Plusnet Mobile Review: Low-Cost 4G With Smart Caps & Mates Rates

November 15th, 2016

Plusnet Mobile, previously known as LIFE Mobile, is a low-cost 4G network with SIM-only plans from £5/month.

Plusnet Logo ProudIn the UK, Plusnet Mobile offers SIM-only plans from £5/month, with high-speed 3G and 4G coverage from the EE network. Key features include ‘Smart Cap’ which limits out-of-allowance charges and ‘Mates Rates’ which will double your data allowance if you have Plusnet Home Broadband.

Plusnet Mobile is the replacement for LIFE Mobile so existing customers on LIFE Mobile will see their service transitioning to Plusnet. An upgrade to one of the new Plusnet Mobile plans is required to access 4G coverage.

In this article, we’ll review the Plusnet Mobile service. We’ll start by looking at the price plans available on Plusnet Mobile and how they compare to offerings from other mobile networks. We’ll then discuss how to use your handset on Plusnet Mobile, the level of coverage you can expect and how to keep your current phone number.

Pricing & Tariffs

SIM Only Plans

Plusnet Mobile Bundle

Plusnet Mobile’s 30-day plans include an allowance of calls, texts and data.

Plusnet Mobile currently offers a choice of four SIM-only plans. Each of them is on a 30-day rolling contract so you always have ultimate flexibility and are never tied in to any lengthy contracts.

Plusnet Mobile250500500MB£5.00
Plusnet Mobile1,000Unlimited1GB£7.50
Plusnet Mobile1,500Unlimited4GB£10.00
Plusnet Mobile1,500Unlimited2GB£10.00
Plusnet MobileUnlimitedUnlimited4GB£15.00

You’ll be able to use the Plusnet Mobile SIM card in any unlocked smartphone.

Mates Rates: Double Data

If you’re also a customer of Plusnet home broadband, you’ll be able to benefit from the Mates Rates special offer on up to 5 SIM cards. This will give you double data on Plusnet Mobile plans for as long as you have Plusnet home broadband.

If you’re not currently a Plusnet home broadband customer, you can see the Plusnet website for information about their home broadband service. Their cheapest home broadband package starts from £20/month including line rental.

The Mates Rates offer is not available on any of the introductory deals offered by Plusnet Mobile.

Smart Cap

The Plusnet Smart Cap is a way to prevent unexpected bills.

A key part of the Plusnet Mobile service is the Smart Cap feature which gives you greater control over your spending.

With Smart Cap, you’re able to specify a small buffer over which your out-of-allowance charges can’t exceed. For instance, if you had a £5/month SIM card with a £2 Smart Cap, your bill would be guaranteed not to exceed £7/month. The aim of this is to put a stop to unexpected phone bills (this also makes it ideal if you’re giving the SIM card to your children).

By default, the Smart Cap is set to £10. However, you can call Plusnet Mobile customer services to change this to any amount of £2 or more (subject to credit status).

Smart Cap was a popular feature of the LIFE Mobile service which has now been inherited by Plusnet Mobile on their new plans. Several other mobile networks now also offer a similar capability for you to cap additional charges on your price plan.

Bolt Ons

If you’d like to customise your Plusnet Mobile plan, a range of flexible bolt-ons are also available. These can be added to your basic tariff. For instance, an extra £4/month would allow you to add either 250 minutes, 500 texts or 500MB of data.

The following table shows available bolt-ons from Plusnet Mobile:

100 minutes £1.50
250 minutes £4
500 minutes £8
1,000 minutes £12
100 texts £1
500 texts £4
1,000 texts £6
250MB data £2
500MB data £4
1GB data £6
2GB data £10
4GB data £15

In general, we’d typically advise against buying a bolt-on from Plusnet Mobile. You’ll almost certainly be better served by upgrading to a higher-priced plan (e.g. the £15/month plan with unlimited minutes, unlimited texts and 4GB of data).

Comparison to Alternatives

500MB Plan

5 Pound NotePlusnet’s entry-level mobile tariff costs £5/month for 250 minutes, 500 texts and 500MB of data. In general, the 500MB plan compares incredibly well to rival mobile networks. On other mobile networks, you’ll typically need to pay at least £7/month for 500MB of data.

If you’re living in a BT Broadband household, it may also be worth considering BT’s 500MB plan as an alternative. This also costs £5/month but comes on a longer 12-month contract. However, it can sometimes work out to be better value as BT sometimes provides an offer or some free vouchers.

BT Mobile400Unlimited500MB£5.00
inc. £5 discount
Plusnet Mobile250500500MB£5.00
ASDA Mobile300Unlimited500MB£7.00
Tesco Mobile5005,000500MB£7.50

* The price plan listed for BT Mobile is exclusive to customers who live in a BT Broadband household. If you’re not living in a BT Broadband household, you’ll pay the full monthly price which is £5/month more.

As the £5 plan already includes double data, it isn’t possible to use the Mates Rates offer.

1GB Plan

For £7.50/month, Plusnet Mobile offers 1000 minutes, unlimited texts and 1GB of internet (boosted to 2GB per month if you’re a Plusnet home broadband customer). On other major mobile networks, you’d typically need to pay at least £9/month for 1GB of data.

The following table shows comparable SIM-only plans with at least 1GB of data per month:

Plusnet Mobile1,000Unlimited1GB£7.50
BT Mobile1,000Unlimited2GB£10.00
inc. £5 discount
Tesco Mobile5005,0002GB£10.00
ASDA Mobile600Unlimited1.5GB£10.00

* The price plan listed for BT Mobile is exclusive to customers who live in a BT Broadband household. If you’re not living in a BT Broadband household, you’ll pay the full monthly price which is £5/month more.

2GB Plan

10 Pound NoteFor £10/month, Plusnet Mobile is currently offering 1500 minutes, unlimited texts and 2GB of internet (boosted to 4GB per month if you’re a Plusnet home broadband customer). For a limited time only, all customers will receive double data (so 4GB per month rather than 2GB per month).

For the same monthly price of £10/month, BT Mobile and Three also offer 2GB of data. Both plans come on a 12-month contract and come with fewer inclusive minutes each month.

The following table shows SIM-only plans with at least 4GB of data per month:

Plusnet Mobile1,500Unlimited4GB£10.00
BT Mobile1,000Unlimited2GB£10.00
inc. £5 discount
Tesco Mobile5005,0002GB£10.00
ASDA Mobile1,000Unlimited3GB£15.00

* The price plan listed for BT Mobile is exclusive to customers who live in a BT Broadband household. If you’re not living in a BT Broadband household, you’ll pay the full monthly price which is £5/month more.

4GB Plan

15 Pound NotesPlusnet Mobile’s flagship tariff is currently their £15/month plan with unlimited minutes, unlimited texts and 4GB of internet (boosted to 8GB per month with Mates Rates if you’re a Plusnet home broadband customer).

The following table shows how their 4GB plan compares to the deals currently available on other mobile networks:

BT MobileUnlimitedUnlimited6GB£15.00
inc. £5 discount
Plusnet MobileUnlimitedUnlimited4GB£15.00
Tesco Mobile3,0005,0006GB£18.00
ASDA MobileUnlimitedUnlimited6GB£20.00

* The price plan listed for BT Mobile is exclusive to customers who live in a BT Broadband household. If you’re not living in a BT Broadband household, you’ll pay the full monthly price which is £5/month more.

For more information and for a full in-depth comparison, please see our guide to the UK’s best value SIM-only plans.


You’ll need to provide your unlocked smartphone for use with Plusnet Mobile.

Plusnet Mobile is a SIM-only mobile network so you’ll need to provide your own unlocked handset to use with the service. This can either be your existing handset or it can be a new handset that you’ve purchased SIM-free.

If you’d like to use your existing smartphone and it was originally provided by another mobile network, it might be necessary to first unlock it. We’ve got a step-by-step guide to unlocking an iPhone and unlocking a Samsung Galaxy.

If you’re planning to buy a brand new smartphone, numerous retailers currently sell SIM-free smartphones. These are provided unlocked for use on any mobile network. Some popular retailers for buying a SIM-free smartphone include, Argos, Currys, John Lewis and Tesco Direct. If you’re not sure on which smartphone to buy, our recommended smartphone at present is the Moto G4 (it starts from £149 unlocked with some competitive specifications).

Network & Coverage

2G, 3G & 4G Coverage from EE

Plusnet Mobile Coverage Map

Plusnet has 99% population coverage from EE.

Customers on Plusnet Mobile will have access to 2G, 3G and 4G coverage from EE. This represents 99% population coverage, with 97% coverage on 4G.

Before signing up for the Plusnet Mobile service, we strongly recommend you check the coverage in your area. You can do this through the Plusnet Mobile website: just enter your postcode on their online coverage map.

Check Plusnet Mobile Coverage »

Plusnet is a fully-owned subsidiary of BT, who also own and operate the EE mobile network. The launch of Plusnet Mobile is a part of BT’s multi-brand mobile strategy (BT also offers a mobile phone service through the EE and BT Mobile brands).

LIFE Mobile Customers

If you originally signed up to the LIFE Mobile service before the 29th November 2016, you’ll only have access to 2G and 3G coverage from EE. To access the higher download speeds available on 4G, you’ll need to upgrade to one of the 4G-enabled Plusnet Mobile plans.


Tethering or personal hotspotPersonal Hotspot on iPhone refers to the process of sharing your smartphone’s internet connection with other devices (e.g. with a laptop or tablet). This is a useful feature when you need to access the internet on-the-go from other devices (e.g. if you’re working on your laptop and if free wi-fi isn’t available).

On Plusnet Mobile, tethering is permitted on all of their tariffs. Any use of tethering or portable hotspot simply comes out of your inclusive data allowance.

Many other low-cost mobile networks don’t allow tethering on their network. For more information, please see our in-depth guide to tethering on UK mobile networks.

Keeping Your Phone Number

It’s a straightforward process to transfer your mobile phone number to Plusnet Mobile.

If you’re switching from another mobile network to Plusnet Mobile, it’s a straightforward process to keep your current phone number.

You should start by ordering your new SIM card on the Plusnet Mobile website. Once you’ve done that, you can contact your old mobile network and ask them for a PAC Code.

When your new SIM card arrives from Plusnet Mobile, you should contact Plusnet Mobile Customer Services to give them your PAC Code. You can do this by calling 0800 0791133 or 500 on your Plusnet Mobile handset. Once you’ve given your PAC Code to Plusnet, they’ll arrange the transfer of your phone number (this normally happens on the next working day).

For a step-by-step guide on moving your number to Plusnet Mobile, please select your current mobile network from the drop down menu below:

PAC Code Finder: Transfer Your Phone Number to Plusnet Mobile

Your current network provider:

  More Options

If you’re also joining Plusnet Home Broadband, a different process applies for transferring your landline phone number.

LIFE Mobile Customers

LIFE MobileIf you were previously a LIFE Mobile customer, you’ll have been transitioned automatically to the Plusnet Mobile brand on the 29th November 2016. From this date onwards, you’ll see “Plusnet” being displayed as the network name on your handset. You’ll also receive your bills from Plusnet rather than LIFE Mobile.

There is no need to replace your SIM card or to manually transfer your phone number: everything should have been handled automatically by Plusnet.

By default, there will be no automatic changes to your price plan and you’ll stay on your existing LIFE Mobile 3G-only price plan. If you’d like to upgrade to get faster 4G download speeds, you’ll need to change to one of the new Plusnet Mobile 4G price plans.

More Information

For more information, please see the official Plusnet Mobile website.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We'd love to hear your thoughts and any questions you may have. So far, we've received 48 comments from readers. You can add your own comment here.

  1. Richard said:

    I’ve just joined Plusnet Mobile (I’m not a Plusnet broadband/landline customer) from Asda Mobile and it was a relatively easy process.

    In June last year I nearly joined TalkMobile but they wanted far too much information, bank statement and letter proving I’m resident at my address and I simply didn’t wish to provide it as I felt it was none of their business. I wanted their £7.50 a month Sim Only plan. So I joined Asda Mobile (from 02 due to increasing cost and poor network) and they are a good provider but when it comes to data it can be on the expensive side. I mostly purchased their £5 Talk and Text bundle as I wasn’t both a regular and heavy internet user on my mobile phone.

    Anyway, I’ve purchased the £7.50 monthly plan (1,000 mins, unlimited texts and 1GB Data) from Plusnet Mobile and the sim arrived on Saturday and I’ve been using it since Monday (3 days) for all the services provided to me. The process of porting my number was easy and quick too – I was expecting the transfer to take ages but it took less than 24 hours. Also, I didn’t encounter nay of the nonsense that I did with TalkMobile regarding sending bank statements etc………Just did it over the phone and they accepted me straight away.

    I’d recommend Plusnet Mobile even though I’ve only been a customer of theirs for a short time!

  2. MJalim said:

    I joined life mobile in August 2015, transferring my previous number to the new network. Since then I haven’t been able to receive all texts and calls from a variety of people. has been 5 MONTHS and the company hasn’t been able to find a solution. I have to try out a number of replacement sim cards and have had to give examples of the network issue on over 5 occasions. I have been promised to be called back and updated on the issue but instead have had to chase them up and continuously put in new requests for the SAME ongoing issue.

    Most recently, my phone installed new updates and upon restarting my phone, it has asked for a SIM Pin code. I called plusnet/lifemobile and they haven’t been able to provide me with the accurate PUK code to access my sim and use my phone.

    Lifemobile/Plustnot gives you little to zero leverage if you miss payment. They have cancelled my entire account after missing payment by a day and until full payment is made, where my phone only got reactivated a week later.

    The only thing I regret is not leaving this network. sooner.

  3. Lin said:

    Dear Ken,

    Thank you for the very helpful article and an informative site. I got a question to ask you if you don’t mind. In an other article of yours, you’ve recommended the £10 per month asda mobile plan to be the best value sim only pay&go deal. It has 600mins, unlimited text and 1.5Gb data. But the plusnet £10 plan exceeds it in every aspect while also having EE as their network provider. Not to mention the flexible bolt ons. I want to know if there is any disadvantage of plusnet in this rivalry? I am looking for a budget pay&go/30days plan that has at least 1Gb data with good coverage (EE or O2 I think). Would you suggest me plusnet or asda and why? I am sorry for troubling you and Thank you very much again. Happy New Year.

    1. Ken Lo
      Ken replied:

      Hi Lin,
      Thanks for your comment! Both ASDA Mobile and Plusnet Mobile are fine options. The key distinction, however, is that ASDA Mobile is a Pay As You Go network whereas Plusnet Mobile is a Pay Monthly (contract) mobile network.
      With ASDA Mobile, there’s no credit check or recurring Direct Debit payments, therefore giving you full control over how much you spend. You can also decide at any time either to change to another bundle, or to leave a gap before buying your next bundle (e.g. for instance, if you travelling somewhere else and didn’t need your bundle for a month).
      With Plusnet Mobile, it’s different as you will need to undergo a credit check process and you’ll be on a 30-day rolling Pay Monthly contract. You’ll need to set-up an automatic Direct Debit (and keep an eye out for additional charges as these can reach £10/month). Finally, as there’s a 30-day contract, you’ll need to call them in advance if you’d like to change or cancel your tariff.
      So I’d go for ASDA Mobile if you want the flexibility & control of Pay As You Go, and Plusnet Mobile if you want the value of a Pay Monthly contract.
      Hope this helps!

      1. Lin replied:

        Dear Ken,
        Thank you very much for your comprehensive and swift reply. Sincerely appreciated. The explanation was perfect. Guess I’d sacrifice that 500mb for the flexible asda paygo deal. Thanks a lot again. Keep the good work and I will definitely recommand this site to my friends. 🙂

  4. Samuel said:

    I had a terrible experience with Lifemobile about porting my number some months ago. I was first given a PAC code that expired in April 2016 in August 2016. I called them thrice and they gave me a new PAC code which I used to join another network. They kept sending bills to me and billed me for 3 months. They eventually sent my detail to a debt collector. They found out later that my line was still on their system as live even though I was using another network. It was so much that I decided to contact the regulator to complain. A young lady eventually helped me and cancelled the debt. If you don’t want high blood pressure especially if you are thinking of porting your number to another network , please don’t use them.

  5. Col said:

    There are some complaints on their forum about delays of up to 5 days in porting numbers across to Plusnet.

    1. Richard replied:

      Took me less than 24 hours to have mine ported from Asda Mobile.

      Sometimes it can be the provider releasing the number for transfer who is at fault.

  6. Amir said:

    As mobile plans move fast this page is now quite out of date! Thanks though ken for your hard work! Plusnet have an offer so you get double data on their £7.50 and £10 plan!

    You never mention voicemail but it appears that they charge you 40p for the privilege and it’s not included in the allowance (just trying to confirm that) was looking for my wife but that is a no no i’m afraid!

    Also the BT plan has finished and has double data offer on now lol!

    1. Ken Lo
      Ken replied:

      Hi Amir,
      Thanks so much for the heads up about this: I’ve just updated the article above with Plusnet’s latest offers. With regards to voicemail, I’ve researched this a little more in-depth and it does appear to be included within the monthly allowance. You can find more information here on the Plusnet Mobile FAQs.
      Thanks again!

  7. Barbara said:

    Hi Ken, I pay for my son’s mobile. He says that his current data allowance of 2 gb runs out after 3 days !
    He uses the mobile to watch a lot of tv etc as he lives in student digs.
    I am not prepared to pay more than about £12 ish so have been looking for the best deal with a proper cap. Initially chose talkmobile 12gb for £12 which is a cracking deal but have cancelled it as they don’t have a proper cap. I cant find anything else close. The best deal I can find is Tesco £12.50 for 6 gb which I am thinking may not be enough data.
    What is your suggestion?
    Many thanks

    1. Ken Lo
      Ken replied:

      Hi Barbara,
      Thanks for your comment. I have two articles that might be of interest:
      1. Capped Contracts: This summarises the capping options available on each mobile network, so may be useful if you’re looking for a SIM card to give to your son.
      2. Pay As You Go bundles: If you’d like to look at pre-paid options instead, this covers how much you can get for different amounts per month.
      Given the situation you’ve described above, you’re probably looking for a data allowance of about 20GB per month. To be honest, it’s pretty difficult to get that for £12/month (though this £10 PAYG deal from ASDA Mobile should tide you over for the next two months). Realistically, on a long-term deal, you’re probably looking at about £25/month.
      Out of interest, is there any reason he isn’t able to get a home broadband connection? This will cost about £20/month and will give him unlimited data (also, the speeds are likely to be better and the cost can be shared with other people in the household).

      1. Barbara replied:

        Thank you Ken, I will have a look at the website . Talkmobile tried their hardest to convince me that they could cap the payment but fortunately I had read a lot of horror stories on the internet before ringing them. Thank you for taking the time to respond.

  8. Daniel said:

    I don’t know if I should stick with the 5.95 Uswitch plan which gives me 1000 mins, 5000 texts and 1.5GB of data or upgrade it to the 4G special!

    Part of me wants access to 4G just because I have an excellent iPhone SE to go with it, but I have no idea what to expect from them in regards to speed I already get 15-20mbit on 3G in my area.

    Does anyone know what speeds MVMO’s get from EE?

    Is it worth the upgrade? Particularly, for the discounted price of the 4GB of data.

    1. Ken Lo
      Ken replied:

      Hi Daniel,
      If you were to ask me for my honest opinion, I’d say there’s no need to upgrade to a 4G plan for higher speeds. From the sounds of it, you’re already getting very good speeds on 3G. For comparison, you only need about 4Mbit/s to stream HD video, so any further increase in speed will have negligible benefit.
      Saying that, it might be worth having a quick review to see how much data you’re currently using each month. Personally, I think it’s definitely worthwhile to upgrade to a 4GB allowance (but you’ll need to make your own decision on whether the 4GB allowance is of any use to you).
      Hope this helps,

  9. JoeChin13 said:

    Another useful review!

    I have Plusnet broadband at home so I am definitely interested. The Plusnet Mobile website is a bit light on information at the moment so I am hoping you can answer these questions…
    – The 4GB for £10/month pre-launch offer is compelling (esp. when combined with the Mates Rates). Will this be a standing offer or only for the first month (or few)? Is there a limit on how many SIMs at this rate per household?
    – Is there a limit on how many SIMs will get the Mates Rates per Plusnet household?
    – Is Double Speed 4G available? If so, what will be the cost?
    – Any Euro/overseas roaming packages?

    1. Ken Lo
      Ken replied:

      Hi Joe,
      Thank you for your kind comments! As you say, lots of details about Plusnet Mobile are still unclear but I’ll attempt to answer your questions where I’m able to:
      1. To get the 4GB for £10 offer, you’ll need to pre-register on the Plusnet Mobile website. Once you have it, I believe you’ll keep it (this isn’t an introductory offer or anything like that). One thing worth noting however is that Mates Rates (double data) can’t be combined with the £10 pre-launch offer. Instead, it’s only available on standard non-offer tariffs.
      2. I can’t see anything in the terms and conditions about a maximum number of SIM cards per household. However, it’s likely we’ll need to wait until the 29th November to get a definitive answer on this question.
      3. They haven’t yet provided any information about double-speed 4G. However, my guess is the answer will probably be no. This is because EE is keeping double-speed 4G as one of their value-add features (I believe the only MVNO offering this at the moment is BT Mobile who charge an extra £4/month for it).
      4. They’ve not yet announced anything with regards to international roaming. The good news, of course, is they’ll have a standard rates for travelling in the EU so whatever packages are available, it should be reasonably affordable (and it should be totally free from the 15th June 2017).
      Hope this helps,

      1. JoeChin13 replied:

        Thanks for the answers, Ken. I called last week about the number of Mates Rates SIMs per Plusnet broadband household, and was told it will be a maximum of 5.

        1. Ken Lo
          Ken replied:

          Hi Joe,
          Thanks for letting me know and for the update on this! This is super useful, and I’ll update the article above to mention it.

  10. Michelle said:

    Do you know if you get charged for using emojis? Currently with ID mobile and they charge a picture message fee for any text that you send including an emoji

    1. Ken Lo
      Ken replied:

      Hi Michelle,
      Thanks for your comment. This is actually a general problem which applies to all mobile networks – some handsets will automatically convert your SMS message into a MMS picture message when you use an emoji. You should try and turn this off on your phone and then you won’t be charged for using emoji whichever network you’re on 🙂
      If you don’t do this, LIFE Mobile also has a charge for MMS (they’ll charge you 40p per picture message).

      1. Michelle replied:

        Thanks for that, how do you turn it off? I have an iPhone

        1. Ken Lo
          Ken replied:

          Hi Michelle,
          I’d also recommend using an instant messaging app such as WhatsApp. If you’d like to prevent yourself from accidentally running up a large bill for emojis, you can disable MMS by going to Settings > Messages > MMS Messaging and changing the setting to ‘Off’.
          Hope this helps,

      2. Tania Morris replied:

        Re the problem with charging for picture messages and emojis in texts, try using Whatsapp. Not tried with an emoji but don’t get charged extra for picture messages.

  11. Mark said:

    After a lot of research I decided to take the plunge and sign up with Life. That was about a month ago, and I can say that I’ve had absolutely no problems. Switching my number over was done within a day and there was no interruption of service.
    Customer service is excellent, so is the signal and of course the price is amazing 🙂

    Anyone thinking of signing up… it !!

  12. Lewis said:

    Great budget SIM. My mum got this for me cos i’m a child and so far the Mini Tariff is really good! Reliable texts and call. Fast 3G internet…
    (Pun inteended)

  13. Stephen Shinwell said:

    After 18 years with Orange into the EE takeover..(now owned by BT of course) I finally left and took a punt on LIFE. I had read they were owned by EE and 3G suits my needs. I used the USWITCH exclusive offer of £5.95 for 1GB/1000mins/5000 Texts…and importantly, only tied into a rolling 30 day contract. Switch over was fine, porting number took about 2 days. I’ve phoned LIFE about 4 times. Each call was answered within 20 seconds from their call centre based on the Wirral near Liverpool. They speak English ( well kind of : )) and were friendly and sorted my query each time. How bloody refreshing is that. I’m just starting my 2nd 30 day contract. So from me it is a 100% thumbs up. We all complain on the net about bad service, contracts etc…So credit where it’s due to LIFE mobile. Couple of little things…1/ being in London the wifi link to the underground would be the cherry on the cake as they don’t offer that. There is no USAGE app as of yet to check your usage, but I believe these apps can be very slow with accurate info. You can check usage on your account online and I notice it gets updated within about half a day….and 3/ You have to enter user and password on your account every can’t be saved as far as I can see. Other than that, if 3G is all you require, they have been excellent.

  14. Mel said:

    Joined 4 days ago and service has been impeccable. Replies to questions made very quickly and old number ported within 24 hours. Great coverage and quick browsing. Some will experience glitches, but life (no pun) is like that.

  15. Jasper Soul said:

    Please stay away from these people. I got a pac code to port my number. They told me it would be done in 48 hours .. They turned the original phone number off 2 days ago now is day 5 still they haven’t done anything I can’t use my phone . There is no customer service and the call handlers are rude. AVOID LIKE THE PLAGUE.

    1. Bob Bennet replied:

      This is certainly not my experience of the Life customer service line.

      Ring them again on the 0800 number in Ken’s article. Then be nice and chatty like you would be if you were ringing your Mum. Explain the problem and they will move mountains in order to resolve the matter.

      If you get stroppy, they’ll just put you to the back of the queue while they deal with some nicer people. (This applies to almost all complaints to any supplier.)


      1. Bob Bennet replied:

        The Life free number is 0800 0791133 from any network.

    2. Jasper replied:

      It is day 6 I have tried to reason with them nobody at the company is competent enough to organise them selves to port the number. OnceI again i advice people to avoid this company. Web site said 1 day to port a number advisor 2 days supervisor said 5 days now it is 6 days. Can’t trust them

  16. Ps said:

    Hi Ken,

    Can you access to wi-fi on the underground using the LIFE sim as customers direct with EE?


    1. Ken Lo
      Ken replied:

      Hi Ps,
      As far as I know, LIFE Mobile customers don’t get access to wi-fi on the underground. On EE, you can only get it through the EE, Orange and T-Mobile brands. You can also get it from O2, Three, Virgin Mobile and Vodafone.
      Hope this helps,

  17. jennifer said:

    Hello , i want know something . if i buy a mobile phone with locked EE network , my sim Life mobile work in ?

    1. mal replied:

      my wifes phone is locked to ee and life mobile worked fine in it.

  18. Nigel said:

    A helpful article, thanks.

    One factor that might be sensible to research is whether network operators (virtual or otherwise) will allow people to pay for a temporary boost to their allowances. For example, as I have a good connection at home I don’t use much of my mobile data allowance. However, if there was a problem with my home network it helps to know if I can buy extra mobile data capacity for a short-term need. Life Mobile offers this (albeit only at 3G speeds, of course), and this is one of the factors that means I shall be moving to them. (The other factors include price, roaming, and – in case things turn out wrong – short contract terms so I can escape cheaply.)

  19. Tom said:

    Thanks for this article Ken – really helpful.

    Just a heads-up that USwitch are currently offering exclusive deals on Life Mobile – the Value (1GB) and Everyday (3GB) plans are discounted to £6 and £10 respectively which seems like fantastic value…

    1. Tania replied:

      Just taken up the Value option via Uswitch after 13 years with Virgin, they couldn’t match it as Virgin no longer give the huge loyalty discounts they used to. Porting my number today and had to ring them once so far, very clear explanation of how it works and no waiting.

  20. Alex said:

    Thanks for the article. What is the customer service of Life Mobile like? Are there long waits? Are they quick at sorting out problems?

    1. Ken Lo
      Ken replied:

      Hi Alex! Thanks for your comment. The general feedback I’ve had so far from other readers is the customer service is pretty good at LIFE Mobile (e.g. see here). They have UK-based call centres according to their website. Does anyone here have any further feedback on LIFE Mobile’s customer service they’re able to share?

      1. Humera replied:

        Hi, I’ve been with Life Mobile for 3 months now and have rang them quite a few times, there is absolutely no waiting times, just pick an option and you’re straight through to a UK based call centre. I ring them often as its quicker than logging in online to check my account 🙂

      2. Bob Bennet replied:

        I’ve been talking to them today, at some length, about trying to get delivery receipts for SMS messages. Instantly through to a chatty adviser, who you can also speak to again if you have cause to ring back. I signed up for the £6 switch deal and my only reservation is the delivery receipts. (I tried the o2 version of *0# before the message but that doesn’t work.)

        One point to clarify, they categorically told me they have no connection to EE other than to use their network. Certainly the EE computer doesn’t recognise my ‘Life’ number, and the EE help number of 150 doesn’t work either. ‘Life’s number is 500.

        1. Bob Bennet replied:

          Ownership of ‘Life’ – Correction:
          On the bottom of my initial invoice it says;

          “EE Limited (trading as LIFE Mobile) company registration number 02382161
          Registered Address: 1 Trident Place, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW”

          which if it’s not EE is clearly ‘Passing off’ as the lawyers would say.

    2. Quin replied:

      Hi Alex,

      I’ve been with them for nearly 2 years. Only had to call them a handful of times during this time including last week and have always been put through to a UK based advisor within seconds. Though this may change as Life Mobile becomes more popular!

  21. Noel said:

    Great article Ken very informative, Many Thanks

  22. Mark Quinn said:

    Hi Ken,

    Thanks for such an informative article and website as a whole.


  23. jem said:

    Great article!

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