Vodafone offers full fibre (FTTP) broadband on a choice of Full Fibre 1, 2, 100, 200, 500 & 900 plans.

In the UK, Vodafone currently offers full fibre broadband (also known as fibre-to-the-premises or FTTP) in a total of 8.8 million homes across the UK. You can get download speeds of up to 910Mbps, which is 25 times faster than standard fibre broadband. You’ll also benefit from a more reliable connection and an inclusive home phone service.

At present, there’s a choice of six different speeds on Vodafone’s full fibre service. From slowest to fastest, there’s the Full Fibre 1, 2, 100, 200, 500 and 900 plans. In addition, you’ll be able to upgrade to a ‘Pro Broadband’ variant of each plan for an inclusive Super WiFi Booster and automatic 4G broadband backup.

In this article, we’ll review Vodafone’s full fibre broadband, including all of the plans and the different speeds available. We’ll also look at the Vodafone Together discount for Pay Monthly mobile customers, the availability of Vodafone’s full fibre service and how you can switch to it.

Prices From: £22 per month
Contract Length: 24 months
Download Speed: 38Mbps (Full Fibre 1)
67Mbps (Full Fibre 2)
100Mbps (Full Fibre 100)
200Mbps (Full Fibre 200)
500Mbps (Full Fibre 500)
910Mbps (Full Fibre 910)
Upload Speed: Up to 910Mbps (plan & coverage dependent)
Additional Features:
  • Super WiFi Booster and 4G backup on Pro Broadband plans
  • £3 per month discount for Vodafone Pay Monthly mobile customers
Router: Vodafone WiFi Hub (standard & Pro plans)
Vodafone Ultra Hub (Pro II broadband)
Coverage: 8.8 million+ homes
(Openreach & CityFibre)
Check your postcode

Vodafone Full Fibre Plans

In the UK, Vodafone currently offers a choice of six different speeds on their full fibre broadband service:

  • Full Fibre 1 offers average download speeds of 38Mbps. Prices start from £22 per month (£34 per month for Pro Fibre 1).
  • Full Fibre 2 offers average download speeds of 67Mbps. Prices start from £22 per month (£34 per month for Pro Fibre 2).
  • Full Fibre 100 offers average download speeds of 100Mbps. Prices start from £25 per month (£37 per month for Pro Full Fibre 100).
  • Full Fibre 200 offers average download speeds of 200Mbps. Prices start from £30 per month (£42 per month for Pro Full Fibre 200).
  • Full Fibre 500 offers average download speeds of 500Mbps. Prices start from £30 per month (£45 per month for Pro Full Fibre 500).
  • Full Fibre 900 offers average download speeds of 910Mbps. Prices start from £45 per month (£55 per month for Pro Full Fibre 900).

In the following section, we’ll look at each of these plans in more detail.

Full Fibre 1 & Full Fibre 2

If you’re living at an address with access to Vodafone’s full fibre (FTTP) network, you’ll be able to get their Fibre 1 and Fibre 2 plans delivered using full fibre (FTTP) technology. You’ll also get a home phone service included. This is delivered using Digital Voice technology.

Vodafone’s entry-level broadband plan is known as Full Fibre 1. It gives you an average download speed of 38Mbps. This should suffice for everyday usage, including being able to stream ultra-HD video on one device at a time.

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Vodafone Broadband
Fibre 1
38Mbps download24 month contract£0£22/month
Vodafone Broadband
Pro Fibre 1
38Mbps download24 month contract£0£34/month

For faster download speeds, you can upgrade to Full Fibre 2. This gives you an average download speed of 67Mbps (enough for streaming ultra-HD video on two devices at a time).

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Vodafone Broadband
Fibre 2
67Mbps download24 month contract£0£22/month
Vodafone Broadband
Pro Fibre 2
67Mbps download24 month contract£0£34/month

You’re also able to get Fibre 1 and Fibre 2 on standard fibre broadband connections (using fibre-to-the-cabinet or FTTC technology). As a full fibre customer, this means you won’t necessarily benefit from the faster speeds available. However, you can still benefit from a more reliable service. The speeds should also be more consistent than on regular fibre broadband.

Full Fibre 100

To benefit from the faster speeds that are available on full fibre technology, we’d recommend getting Full Fibre 100 broadband for £25 per month.

Vodafone’s Full Fibre 100 gives you an average download speed of 100Mbps. This should suffice for the majority of households. For instance, you’ll be able to stream ultra-HD video on four devices at the same time. Alternatively, you can download a HD quality film in around 5 minutes.

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Vodafone Broadband
Full Fibre 100
100Mbps download24 month contract£0£25/month
Vodafone Broadband
Pro Full Fibre 100
100Mbps download24 month contract£0£37/month

In the majority of areas, the average upload speed on Full Fibre 100 is 18Mbps. However, if you’re living in a CityFibre area, you’ll get an average upload speed of 100Mbps at no extra cost.

In the past, Vodafone’s Full Fibre 100 plan was known as Superfast 100.

Full Fibre 200

When you choose Vodafone’s Full Fibre 200 plan, you’ll get average download speeds of 200Mbps on your connection. This is currently available from £30 per month.

A download speed of 200Mbps will allow you to stream ultra-HD video on up to 8 devices at the same time. Alternatively, you can download a HD-quality film in around 3 minutes, or you can download the latest Xbox or PlayStation game in about 30 minutes.

The following table shows Vodafone’s latest Full Fibre 200 deals:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Vodafone Broadband
Full Fibre 200
200Mbps download24 month contract£0£30/month
Vodafone Broadband
Pro Full Fibre 200
200Mbps download24 month contract£0£42/month

You’ll get an average upload speed of 27Mbps in most areas (or 200Mbps if you’re living in a CityFibre area).

The Full Fibre 200 plan was previously known as Ultrafast 200.

Full Fibre 500

For even faster download speeds, you can choose Full Fibre 500 which comes with an average download speed of 500Mbps. This is currently available for £30 per month.

On the Full Fibre 500 plan, you’ll get a connection that’s about 13 times faster than standard fibre broadband. This means you can stream ultra-HD (4K) video on up to 20 devices at the same time. Alternatively, it will take around 1 minute to download a HD-quality film, or around 12 minutes to download the latest console game.

The following table shows Vodafone’s Full Fibre 500 plans:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Vodafone Broadband
Full Fibre 500
500Mbps download24 month contract£0£30/month
Vodafone Broadband
Pro Full Fibre 500
500Mbps download24 month contract£0£45/month

You’ll get an average download speed of 68Mbps in Openreach areas and 500Mbps in CityFibre areas.

In the past, Vodafone’s Full Fibre 500 plan was known as Ultrafast 500.

Full Fibre 900

If you’d like the fastest available download speeds on Vodafone, you can get Full Fibre 900 for £45 per month. This plan is also known as Gigafast Broadband.

With Vodafone’s Full Fibre 900, you’ll get an average download speed of 910Mbps. This is 25 times faster than standard fibre broadband. It will allow you to stream ultra-HD video on around 36 devices at the same time. You’ll also be able to download a HD-quality film in about 36 seconds, or the latest console game in about 7 minutes.

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Vodafone Broadband
Full Fibre 900
910Mbps download24 month contract£0£45/month
Vodafone Broadband
Pro Full Fibre 900
910Mbps download24 month contract£0£55/month

Prices may sometimes differ if you’re living in a CityFibre area so it’s worth checking on the Vodafone website for any special deals that may be available at your address.

Vodafone Together

If you’re a Vodafone Pay Monthly mobile customer, you’ll get a £3 per month discount on all of Vodafone’s full fibre plans. This means, for instance, you’ll pay just £22 per month for Vodafone's Full Fibre 100 (reduced from the normal price of £25 per month).

In addition to the £3/month discount on Vodafone’s full fibre broadband, you’ll get a 30% discount on any additional SIM cards that you add to your account. According to Vodafone, this would allow a family of 4 to “save up to £380 a year” (this calculation is based on them having Pro Full Fibre 1 broadband and 4 Vodafone Unlimited Max SIM cards).

For more information, see the Vodafone Together webpage.

Vodafone Full Fibre Speeds

On Vodafone’s full fibre broadband, you’ll be able to get an average download speed between 38Mbps and 910Mbps. This will depend on your location and on the plan you choose. You’ll also benefit from a minimum download speed guarantee, which will typically be around 50% of your estimated download speed.

The average upload speed depends on whether you’re living in an Openreach or CityFibre area:

  • If you’re living in an Openreach area (covers approx 8 million homes), you’ll get an average upload speed between 9Mbps and 105Mbps. The upload speed will be listed separately on the results page when you enter your address on Vodafone’s website.
  • If you’re living in a CityFibre area (covers approx 0.8 million homes), you’ll get an average upload speed between 41Mbps and 910Mbps. This will be listed as the estimated “download & upload speed” on Vodafone’s website. You can benefit from symmetrical speeds in a CityFibre area so the upload speed on your connection will be equal to the download speed.

The following table shows the average download speed and upload speed you can expect on Vodafone’s full fibre broadband:

Vodafone Broadband Plan Download Speed
(average)
Upload Speed
(average)
Full Fibre 1 38Mbps 9Mbps (Openreach)
41Mbps (CityFibre)
Full Fibre 2 67Mbps 18Mbps (Openreach)
82Mbps (CityFibre)
Full Fibre 100 100Mbps 18Mbps (Openreach)
100Mbps (CityFibre)
Full Fibre 200 200Mbps 27Mbps (Openreach)
200Mbps (CityFibre)
Full Fibre 500 500Mbps 68Mbps (Openreach)
500Mbps (CityFibre)
Full Fibre 900 910Mbps 105Mbps (Openreach)
910Mbps (CityFibre)

To receive a personalised estimate of the speeds available where you live, enter your address on Vodafone’s website.

Check Vodafone Full Fibre Speeds (vodafone.co.uk) →

On some of the faster plans like Full Fibre 900, it may be difficult to get the maximum available speeds on a Wi-Fi connection (this is due to interference, Wi-Fi coverage limitations, etc). For better speeds, you can use a wired connection to your Hub instead. Alternatively, you can get Vodafone’s Pro Broadband which comes with a Super WiFi Booster included.

Vodafone Full Fibre Hub

In most cases, you’ll get Vodafone’s WiFi Hub router included when you sign up for their full fibre broadband. This produces a Wi-Fi network in your home that your other devices are able to connect to. You’ll also get 4 Gigabit Ethernet sockets for connecting wired devices to your home network.

If you choose a Vodafone Pro II broadband plan, you’ll get an upgrade to Vodafone’s latest Ultra Hub router. This supports Wi-Fi 6E technology, giving you even faster Wi-Fi speeds on compatible devices. You’ll also get a Super WiFi 6E booster included for improving the coverage in your home.

The following table shows a side-by-side comparison of Vodafone’s full fibre routers:

Vodafone WiFi Hub Vodafone Ultra Hub
Availability
Plans: Broadband
Pro Broadband
Pro II broadband
Connectivity
Wi-Fi Connectivity: Dual-band Wi-Fi 5
(802.11a/b/g/n/ac)
Tri-band Wi-Fi 6E
(802.11a/b/g/n/ac/ax)
2.4GHz Wi-Fi: 3×3 MIMO (up to 450Mbps) 4×4 MIMO (up to 1200Mbps)
5GHz Wi-Fi: 4×4 MIMO (up to 1733Mbps) 4×4 MIMO (up to 4800Mbps)
6GHz Wi-Fi: 4×4 MIMO (up to 4800Mbps)
Super WiFi (Mesh): Yes, with Pro Broadband Yes, with Super WiFi 6E boosters
Ethernet: 4x Gigabit Ethernet ports 1x 2.5Gb Ethernet port
2x Gigabit Ethernet ports
USB ports: 2 USB ports 2 USB ports
Security: WPA2 security WPA3 security
Other
Colour: Black Grey
More Information: Vodafone Website Vodafone Website

In addition to Vodafone’s full fibre router, you’ll get an Openreach modem (ONT) installed in your home if you don’t have one already. Alternatively, in CityFibre areas, you’ll get a CityFibre modem installed instead.

Coverage & Availability

Vodafone’s full fibre broadband uses fibre-to-the-premises (FTTP) technology through the Openreach and CityFibre networks.

As of August 2022, Vodafone’s full fibre broadband is available in about 8.8 million homes (approximately 28% of UK households). According to Vodafone, they have “Full Fibre in more homes than anyone else”, due to the combination of the Openreach and CityFibre networks.

To see whether Vodafone’s full fibre broadband is available where you live, use the availability checker on their website. This will show you the plans available, along with the estimated download speeds and upload speeds for your address.

Check Vodafone Full Fibre Availability →

Switching to Vodafone Full Fibre

If you’re switching your broadband provider from another company to Vodafone, it’s easy to transfer your service.

Start by ordering your new Vodafone broadband plan online. When you do this, you’ll be given the option to keep your current home phone number, or Vodafone can give you a brand new phone number.

It normally takes around 2 weeks for your Vodafone broadband service to go live, though you’ll continue receiving broadband from your current provider whilst you wait. If it’s your first time getting full fibre broadband, an engineer visit will be scheduled to install it.

In most cases, Vodafone will automatically contact your old broadband provider to cancel the old service for you. However, if you’re a Virgin Media customer, you’ll need to contact them separately to cancel.

For step-by-step instructions on how to switch to Vodafone Broadband, please select your current broadband provider below:

Switch to Vodafone Broadband
Your step-by-step guide to switching

Select your current broadband provider:

More Options

More Information

For more information about Vodafone’s full fibre broadband, please see Vodafone’s official website.

Your Comments 65 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 65 comments from readers. You can add your own comment here.

  • VINCE EDWARDS said:

    I’m in Coventry and my street is now connected to the Vodafone/City Fibre gigafast network. I am currently on Virgin Media’s 1.1Gb service, but want to get Vodafone’s 900Mb/900Mb service because of the upstream speed and the reputed low pings for gaming. However, there is one obstacle. No one is able to tell me whether or not I can use my own router (GT-AX11000). Virgin allow you to switch their Hub into modem-only mode. Apparently Vodafone don’t. Their customer service operators don’t seem to have the training to tell me, with 100% certainty, that I can use my own router for routing instead of Vodafone’s hub. For me, this is a deal breaker. Can anyone tell me if I can and also, how it is done?

    • On Vodaphone citylink you can use your own router I used asus RT-ax86u, Just ask then for the router login details on chat. Its an email type address and password, you need to set vlan to 911

    • Vince, I recently got Vodafone+CityFibre 900/900. I’m using my own router/firewall. The fiber ONT they install has an ethernet jack. So physical connection then goes fiber ONT to WAN on the router. The only thing you need to get is the PPPoE login details for your connection and tell your router to use those on WAN. You can get the PPPoE login (username+password+VLAN) via Vodafone’s online support chat. They straight up gave me a wrong VLAN id, but googling about I’ve found a bunch of people hitting the same issue and saying to try id 911 — which worked. Happy days. So as long as your GT-AX11000 box can connect via PPPoE and can specify the VLAN, then yeah should be alright. Your mileage may vary.

  • The upload speeds have changed considerably.
    I renewed my superfast 2 contract during 2020 and the upload is now 1.5 Mbps or so maximum.

  • If I were to buy a house which already has FTTP (and thus no copper connections for the landline), would I be able to downgrade to a Superfast 1 or 2, or would I have to buy a much faster service (which I would not actually have a need for)?

    • Hi Nick,
      Thanks for your comment. It should still be possible to get Superfast 1 and 2 on a FTTP connection 🙂
      Hope this helps,
      Ken

  • City Fibre Installed to the house-Be careful when ordering gigafast fibre, it may say ‘You can expect Speeds of 910 up and download for a sustained period, if not contact us’……chatting with Vodafone when only getting 300/400, the actual you can expect is 455 as an average. Thats almost half of what you are paying for. Fortunatly we are in our 14 day period so have given them 72 hours to resolve or we will change supplier /or simply demand we pay for 455 up and download as supplied.

    • Miller Jones replied:

      Not true if it is a FTTP you get the max which is supported.

      What holds it back is capacity in the area or your devices (most times the problem is peoples devices)

      I know so many people who sign up for high speed internet and moan when the device they are using is wireless and doesn’t support these speeds or they are using a slow hdd which is the issue.

      If you only get 400 why not drop down to the 500 package you already know you can get close to that.

      The provider guarantees a speed i dont see what the problem is if you always get minimum 400.

      • Good news. I’m hoping to see the service go live in my area this year.

        I too use my own equipment, currently using PPPoE/CHAP auth for the FTTC connection so I doubt it’ll be any effort switching over to this. Literally, connect and swap the credentials, I’d imagine.

        Cheers!

  • If anyone here has the Vodafone Superfast 100, is this a full fibre (no copper) product with landline phone connected directly into the router? Vodafone website mensions this plan alongside the standard 36 and 76 meg offerings and is called Superfast rather than Ultrafast/Gigafast.

    Also Vodafone website states Superfast 100 to have 100mbps average download, but up to 18Mbps upload speed. If this is FTTP shouldnt this be an Average upload of 18mbps? The table above shows 20mbps average so im lost as to what the upload is for this plan.

    Also strangely the full fibre plans do not seem to be available on Business products, only Residential. Any idea why this is, as this would unfortunately mean we as a business would not be able to get fttp from Vodafone.

  • Vodafone might be cheap but in my case we’re getting what we paid for….
    Bought their 100mps fiber deal mainly for Netflix and light internet use.
    It’s awful. Avoid them.
    I spent two and a half hours talking with them, being passed around like a bad fart only to be promised a call back the next day…. which didn’t happen.
    My girlfriend was in contact with them for 12 hours yesterday only to be told that she had been speaking to the wrong department as they didn’t deal with gigafast….this despite them taking all our details at the start of the conversation….
    Broadband will drop off for minutes at a time…often only sitting at 1 mps…
    Customer service is a joke.
    I do not recommend and I actively tell my friends not to touch them.

  • Michael cullen said:

    Hi Ken

    I’ve just joined Vodafone on their pro version hoping it would improve my BT service, this has not been the case.
    I am getting between 47 & 69mgb speeds into the router but my WiFi is like living in the Stone Age. My kids cannot game as they just disconnect almost immediately, and that’s if they can get on in the first place.
    I tried to watch a film on the free Apple TV they give you but that froze after around 6 minutes.
    Even sky’s q TVs on demand does not work.
    On the odd occasion i do get a half decent signal it then just drops completely.
    This was an issue with BT only not nearly as bad.
    A friend has advised for me to try the route of a mesh access point system & possibly upgrade my router, any thoughts?

    • Hi Michael,
      Thanks for your comment. Have you contacted Vodafone to get some additional Super WiFi Boosters from them? They’ll give you up to three Super WiFi Boosters at no extra cost if you’re a Pro Broadband customer which should definitely lead to a major improvement in coverage and performance.
      With regards to what your friend has suggested, Vodafone’s Super WiFi Boosters will produce a mesh wi-fi system! It probably doesn’t make a huge amount of sense to replace it with a different mesh system at this stage (both because you’re already paying for the Super WiFi mesh system, but also because you’re unlikely to get radically different results using another system).
      Hope this helps,
      Ken

  • Brian Noble said:

    City Fibre have installed fibre to the end of my drive. What is the process for getting it installed for use in my home?

    • Graham Holmes replied:

      Order a full fibre package from Vodafone and a city fibre engineer will come out and add the wiring from the end of your drive to your house.

  • Patrick Bowley said:

    Shame as Vodafones down and upload speeds look good but there rates keep going up and up per month even when they promised we could get it in Manchester, for now we will stay with BT until they get their shop in order to entice BT customers over to Vodafone…

    • Miller Jones replied:

      What do you mean by rates? Price?

      All companies change prices its what matters once you are a customer your price should be locked excluding CPI yearly.

      Depending on your area as well if Voda uses CityFiber or Openreach this can be why prices change the rates for wholesale plus the two providers are not the same CityFiber appears cheaper .

      BT prices are nothing special if you should look around the key now is keep switching you will get new customer deals loyalty means nothing anymore.

    • Hi Richard,
      Thanks for your comment. If you choose a Vodafone Pro Broadband plan, you’ll now get a 4G broadband backup dongle included. The Gigafast range doesn’t really exist any more as they changed things last Friday (you can now choose between Standard Broadband and Pro Broadband plans).
      Hope this helps,
      Ken

      • Miller Jones replied:

        Sounds good but how does the 4g backup work? Voda has no signal in my house for 3/4g this would make it useless.

        • Hi Miller,
          Thanks for your comment. The 4G Broadband Backup service does use Vodafone’s 4G network, so it won’t work if you don’t have any coverage from Vodafone where you live.
          Ken

  • Hi Steve,

    Am I able to disable the WiFi on the Vodafone router as well as operate it only in ‘modem only mode’? The reason being I have a mesh WiFi system and don’t want to use the ISP WiFi router.

    Forgot to add I use a home firewall and don’t want to use isp device as the router or WiFi device.

    Thanks.

  • Sebastian Styles said:

    Vodafone don’t mention upload speeds on their site for some reason.

    Any idea what the average upload speeds would be available on the Gigafast 500 service in the Birmingham area?

      • Darren Brittain replied:

        upload should be 10% of download speed. so if you have 500Mbps then in theory you should get 50Mbps UL. im currently with virgin (changing to vodafone next month) and i pay for 200Mbps though more often than not i get over 200Mbps. however, my UL pretty much stays at 20Mbps

        • Hi Darren,
          Thanks for your comment. Yes, I believe Virgin Media have configured their network so the upload speeds are approximately 10% of downloads. However, the set up is slightly different on Vodafone so the upload speeds won’t necessarily be the same!
          Ken

    • Darren Brittain replied:

      also, if you live in birmingham (just up the road from me), your upload speed (according to the kenstech tips website) says you should get 115Mbps

  • I’ve just been told categorically by Vodafone that the Vodafone Together discount does not apply to any Gigafast products.

    • Hi Nic,
      Thank you for the heads up about this. I’ve just checked and you’re right in saying that they no longer offer this discount on Gigafast plans. It’s a real shame they’ve withdrawn the discount for new Gigafast customers (it used to be a £5/month discount not that long ago). Customers will now need to choose a Superfast plan if they want to benefit from the Vodafone Together discount.
      Thanks again,
      Ken

    • Hi Mark,
      Sadly not. The latest Wi-Fi Hub only supports up to Wi-Fi 5. I don’t believe there are very many consumer routers supporting Wi-Fi 6 at the moment, but hopefully we’ll see a few in the next few years!
      Ken

  • I have just ordered 500 in Aberdeen. It’s due in January but after reading your comments I’m having second thoughts. What does the small print say with regards to guaranteed speeds, cancelling etc? I’ll keep my BT fibre going for now at 70 but the new cable is already laid in my street which will only give 300 Max speed I’m hearing.

    • You will always get 500mb/s no matter what.

      99% of speed issues are caused by noisy phone lines, this also effects the majority of fibre connections as they are only Fibre To The Cabinet which means there’s still a copper phone line involved.

      Gigafast is full Fibre To The Home. FTTH does not use phone lines so doesn’t suffer any speed issues.

      I’m on gigafast 900 and I get the full 900 up / down at all times. It’s awesome.

  • Installed the fibre two weeks ago on 500mb contract in Aberdeen, total waste of time. I was on 30mb landline contact with Vodafone before which timed out all the time. I though the fibre would solve my issues it’s better but still poor. Vodafone blame the WiFi settings which I’ve changed several time, but I have cat6 cables going to PS4 and laptop they are 15mbs down load and 60 mbs up load. Before change the WiFi settings it speed tested at 400-500mbs but you couldn’t load a web page and app games would time out ???.

  • Service rubbish. Speed not as advertised. Router really dreadful and there is a concern on the forum that Vodafone can backdoor the router. Delivery rubbish. Vodafone keep promising until the call-off period has expired and you’re trapped in the contract.

    • I don’t know of any ISP that can’t “backdoor” the router they provide.
      In some cases. e.g. TalkTalk, most of the data of the router is also into the account online (e.g. names of devices, problems of wifi connection with the name of the device, etc.).

      The only way to secure the router from any ISP is not to use the ISP router.

  • I had to cancel my open reach gigafast 500 installation due to having covid. Vodafone said they would call me the next day to reschedule after my isolation period. They never did and openreach turned up. Two weeks later I contacted them and after numerous people promising to call me back after being on the phone for 2 hours daily for 3 days and being redirected six times per call they try to arrange a new appointment but will have to cancel the order with openreach and the new order will cost ten pound a month more on my monthly plan and my mobile customer discount no longer applies.
    I am glad I have now cancelled my order they are disgraceful and I will be cancelling my mobile plans.Beware on numerous occasions I asked for confirmation of my order and plan pricing only to be fed numerous excuses.Their customer service and online agents\robots make my blood boil.Full of inconsistent lies.

    • Neil mickowski replied:

      Yeah Keith I am a mobile contract customer and I feel the same when having to deal with them direct. There’s nothing wrong with their products/services, just their customer service needs a lot of work. You can’t rely on vodaphone to get anything right. The simplest of things to, they mess up. I was only looking to see how good quality their new gigafast is.

  • Hello,
    A week ago they installed GigaFast 500 into our house, into the front room anyway. As they’d dug the road up 3x in the last year we thought they must have got it right so switched from BT at end of term.

    1) Failed to move our old landline number to new line within cutoff date
    2) No device whether phone/ tv/ pad/ gaming or anything works seamlessly any more, who has patience for Netflix buffering anymore!! It’s not 2005!
    3) Speed has never been anything like advertised OR what they say it is at the small box before the router…. eg 30mbps upstairs in spare room/ office where it’s mostly needed!! Was 65 on BT 2wks ago!
    4) Router can only be in the front room of our old Victorian house, which means most of it goes out the front window… grr….

    Customer services very ‘nice’ saying “Oh it might be a faulty router…” REALLY?! Or
    Can you leave your work laptop plugged in and work from the front room so we can measure it… 72 hrs later = no everything is fine.

    As yet we haven’t been offered a solution and are considering switching back to BT!!

    • It sounds like your problem is your WiFi not your internet connection. For gigafast you need a high end wifi6 router that’s able to deliver the high speeds.

      The router that Vodafone supply is actually very good, however if you are getting poor reception in some of your rooms you need a mesh router setup.

  • hi i have the gigafast 100 package but my average speed over 55 speed tests on speedtest.net is only 21.8 mb download speed and i am getting very little help from vodafone there is nothing wrong with the line it has been down for 6 days but the speeds have been a problem from the start

    • Neil mickowski replied:

      Which part of the UK are you from my friend? I am from Scotland and wanted to see how fast and good it is. I know they had bad customer services because I’m a mobile contract customer. Their services I get is really good but when I talk to them for any reason, the trouble starts. The simplest thing also… they mess up.

  • Christopher Davies said:

    Do I need a different internet cable for this router as the one supplied isn’t long enough & my old sky internet cable doesn’t seem comparable ??

    • Hi Christopher,
      Thanks for your comment. Which internet cable do you mean – is it the one that connects the router to your computer, or the one that connects the router the phone line? Either way, I believe these should be interoperable. Otherwise, you can buy your own RJ11 cable from somewhere like Amazon.
      Ken

  • I’m interested in getting the vodafone super fast 2 extra plan which says unlimited call but it also says it doesn’t require line rental so I’m curious to know do I need to get a house phone and pay for Monthly it if I don’t need it ? Or can I get it without needing to get the house phone if it’s just going to sit their and never be used

    • Hi Annie,
      Thanks for your comment. There’s no obligation to actually plug a home phone in! You can simply use the service without a home phone if you don’t actually want it for making landline phone calls.
      Hope this helps,
      Ken

  • Steve Panter said:

    Hello Ken. A highly informative site, thank you.
    There is one issue I am not sure you have covered?
    I am considering switching to Vodafone fibre because of the good quality router and their current price deal.
    Reason for the switch is that Plusnet are (fairly) allowing me to leave my 18 months contract early without penalty because they cannot maintain the minimum 20.5 speed to my home. They blame Openreach. Speed currently 16.5.
    If I switch to Voda super fast, would the Openreach problem simply transfer to the new provider, do you think, so that I wouldn’t be gaining from the switch?
    Thank you.

    • Hi Steve,
      Thanks a lot for your feedback!
      Yes, if it’s an issue with Openreach as Plusnet have alleged, it’s likely this will also affect other Openreach-based broadband services equally. It may be worth giving it a go, however, in case the issue is actually somewhere else within Plusnet’s control. Alternatively, you could look at home broadband services using different networks/technology (e.g. Virgin Media or 4G/5G broadband).
      Hope this helps,
      Ken

      • Steven Panter replied:

        Thanks Ken, much appreciated.
        Virgin isn’t supplied to my postcode so I think I’ll try BT. I would prefer not to be tied to a contract for two years but BT’s Smart Hub is reputedly the best ISP router for range and is stronger than the Plusnet equivalent. And as they own Openreach, they should be able to sort the problem. We’ll see!

        • Richard replied:

          Steve / Ken
          Try looking for Sam Knows website. It will show you what networks or providers are in your local exchange. From that info, you can speak to the providers direct to ascertain what speeds etc you are eligible to get. obviously, you are aware the further away from the exchange, the slower the speed etc.
          Your speed issue may be with Plus Net, but all connections route via BT in one form or another. BT may be worth looking at but they can be expensive. I left BT due to poor service and speeds and went to Voda. Excellent speed and support. Ensure you get the THG3000 router.

  • Interesting topic, I just had a chat with Vodafone on this very subject and they gave me the same “Beaming” technology sales pitch.

    Not convinced it won’t be a headache and recent dealings with Vodafone customer service has been unbelievably bad

  • Barry Stevens said:

    We just had Gigafast broadband from vodafone. They installed it last Tuesday , a week ago, and still it isn’t working as we were informed. We get 52 Mbs download and 48 upload, in fact my wife actually had on 23 Mbs download this evening. Our last supplier was running at 70 Mps so this a step , actually a leap, backwards. Has anyone else experienced this and what can be done to rectify it. As things are I’m tempted to return to my old supplier.

    • Barry can I ask: where abouts in the UK are you? We’re considering this in MK at the moment but I’m dubious! Has your WiFi range improved? We have terrible range in our property at present.

      • Barry Stevens replied:

        Good evening Jolene. I’m in Bletchley and have been with Plusnet which has been pretty well okay but this Gigafast looked good and was able to save me a bit of cash. Sadly, I was sold on the promise that I’d get 100Mbs download and upload, which has not been the case. I’ve been getting speeds varying from 50 to 71Mbs. Tonight they tell me it’s because my wife and are I using WiFi, not ethernet. Tomorrow I’ll Buy a long enough cable and give it one last try, mainly for my wife who plays some game (Farmville) on her PC which won’t load on Vodafone. As for WiFi range I don’t see any improvement, sorry.
        Regards,
        Barry

        • Thank you Barry for your reply. We solely use WiFi so you comment is really interesting. After some extensive research yesterday I think we will stick with plusnet tbh.
          I had a live chat with Vodaphone yesterday, and after asking about range this was their reply…
          “our new router which has just been released offers unique beam forming technology so rather than simply casting out a WiFi signal it individually targets heavy using devices so they retain the speed they require rather than dropping the signal”
          If you happen to contact them at any time regards your own situation maybe that information will come in handy.
          Good luck and thank you again.

        • Gary Phillips replied:

          Hi Barry, can you advise of you still have issues with this provider? I am looking to renew my service with either BT (my current provider) or this new Gigabit Broadband from Vodafone, would like to hear your thoughts

          • Barry Stevens replied:

            Good evening Gary, unfortunately I still am not sorted out to my satisfaction and I’m dealing with the Directors Office. The only way to get the speed they advertise is connecting our PC’s with ethernet cables and even then it varies, sometimes dramatically. I have been with Plusnet for a couple of years and was getting a constant 70 Mbs with them. I’ve had as low as 28 Mbs with this supplier and I’m really unhappy.
            Hope that resolves your question
            Regards,
            Barry

    • Hi Rob,
      Thanks for your comment. There’s no separate line rental fee for your landline connection – it’s all included in the Vodafone Together plan. There are no minutes included on the landline however – you’ll need to pay the rates listed here (whereas the calls are included if you’re calling on your mobile phone).
      Hope this helps,
      Ken

  • Great article Ken, do have a few questions for you though i’m afraid…

    how much difference does an external 4g antenna make?
    do you need line of sight for a directional antenna?
    Is a 15m STA extension between the antenna and router likely to add much latency on the download speed?

    TIA,

    Mark

    • Hi Mark,
      Thanks for your comment! To answer each of your questions in order:
      1. An external antenna can often make a large difference in the download speed and stability of your 4G home broadband service. There isn’t a hard and fast rule, however, on how much it improves it – this really depends on what coverage was like before adding the antenna. There’s more information here in case it’s helpful!
      2. It’s obviously preferable to have line of sight, but I don’t think this is a strict requirement of being able to use an antenna.
      3. Typically, it’s best to use the shortest possible length of cable. Otherwise, you’ll find signal losses from the cable will cancel out any benefit from using an external antenna (possibly even making it worse than to start with!). I’d personally be very hesitant to use anything longer than a 5m cable. Is there a reason that a shorter length of cable wouldn’t work for you (e.g. could you re-position the router to be closer to the antenna)?
      Ken

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