Three offers inclusive international roaming in 71 destinations including most of Europe, the USA, Australia, Brazil, Singapore and more.
Three offers a mobile roaming package known as Go Roam for its UK-based customers (previously known as Feel At Home). For customers on an eligible plan, the charges for using your mobile phone abroad in 71 destinations have been removed. This means you’re able to use your normal UK allowances including your minutes, texts and mobile data at no extra charge.
The Go Roam offer makes Three an attractive mobile network for anyone who wants to continue using their smartphone when abroad. You’ll be able to use all of your normal smartphone apps whilst travelling abroad including social media, instant messaging and maps. You’ll also be able to stay in touch with friends and family without the need to worry about how much your phone calls will cost.
The Go Roam offer is available to customers on Three, including on both Pay Monthly and Pay As You Go plans. It’s also available on mobile broadband and on 4G home broadband plans. If you’re not currently a customer of Three, you can pick up a Pay As You Go SIM card to take advantage of the offer. Customers joining Three on a Pay Monthly contract will also receive a free priority upgrade on outbound EasyJet flights from the UK.
In this article, we’ll review the Go Roam offer, including the countries it’s available in and the limitations of the deal. We’ll also look at the coverage you can expect in each country and how customers of other mobile networks can benefit from the offer. Finally, we’ll discuss some alternative roaming offers that are available from other providers on the market.
- 1 What is Go Roam?
- 2 Limitations & Restrictions
- 3 Coverage
- 4 Non-Three Customers
- 5 Alternative Roaming Offers
- 6 Keeping Your Phone Number
- 7 Frequently Asked Questions
- 8 More Information
What is Go Roam?
With Go Roam, customers travelling to one of 71 destinations can use their normal UK allowances at no extra charge. This includes your UK minutes, texts and mobile data allowance (subject to a fair usage policy).
From August 2013 to August 2018, the Go Roam offer was more commonly referred to as Feel At Home.
Go Roam Countries
The following countries are included within the Go Roam offer (countries marked with an asterisk are not available to customers on an old Essential price plan):
- Costa Rica*
- Czech Republic
- El Salvador*
- Hong Kong*
- Isle of Man
- New Zealand*
- Republic of Ireland
- Sri Lanka*
- United States of America*
Nowadays, all UK mobile networks are legally obliged to provide roaming at no extra cost when you’re travelling in the EU. However, for customers travelling outside of Europe, the charges for using your mobile phone abroad can be significant on some other networks. Here, you can save significant amounts of money by getting a SIM card from Three and using the Go Roam offer.
Imagine, for instance, a family taking a trip to the USA. On other mobile networks, you’re likely to pay at least £1/minute for calling home to the UK. This means a daily phone call of around five minutes could add up to costing you £35 per week. When you add in the cost of accessing mobile data (typically at least £5/day but often a lot more), each person in your party could easily run up a bill of £70 per week or more.
The following table compares the cost of using your mobile phone when abroad in the US:
|Network||Making a Phone Call||Receiving a Phone Call||Sending a Text||Accessing the Internet|
|EE||£1.20/minute||£1.20/minute||60p/text||£4.80/day for 500MB|
|Sky Mobile||£6/day to use your UK allowance of minutes, texts & data|
|T-Mobile UK||£1.44/minute||£1.44/minute||60p/text||£4/day for 40MB|
|Vodafone||£6/day to use your UK allowance of minutes, texts & data|
Because of the large price differential compared to the standard roaming rates on other mobile networks, it will sometimes work out to be hugely beneficial getting a SIM card from Three for your trip abroad.
Some price plans on other mobile networks may also include roaming in other countries. For instance, Vodafone’s Unlimited Max Pay Monthly plans include Global Roaming Plus (giving you inclusive roaming in 77 destinations). Meanwhile, on EE’s Smart plans, it’s possible to add the Roam Further Pass for inclusive roaming in 5 destinations. If you already have access to one of these roaming offers, it may not be necessary to get a SIM card from Three.
Out of Bundle Charges
With Go Roam, you’re able to use your normal UK allowances whilst travelling abroad. If you run out of inclusive allowances whilst travelling, you’ll pay the following out-of-bundle rates:
|Out-of-bundle rates when visiting||An EU country||A non-EU country|
|Voice calls to the UK||3p/minute||3p/minute|
|Voice calls to country you’re visiting||3p/minute||£1.40/minute|
|Receiving voice calls||Always free|
|Text message to the UK||2p||2p|
|Text message to country you’re visiting||2p||2p|
|Receiving a text message||Always free|
For more information, see Three’s international roaming guide. Enter the name of the country you’re visiting for a full list of the charges whilst you’re abroad in that country.
One thing that’s worth noting is that your UK allowance of minutes and texts can only be used for contacting other UK-based phone numbers (along with EU-based phone numbers whilst you’re travelling in Europe). For instance, you can use your inclusive minutes to call friends and family members back home in the UK. You can also call fellow holidaymakers if they have a UK-based phone number (including other friends and family members using the Go Roam offer). If you’d like to call or text a phone number based in another country, you’ll need to pay extra for this.
Go Roam on Pay As You Go
The Go Roam offer can be used on Three’s Pay As You Go service. To get maximum value from Go Roam on Pay As You Go, we recommend converting your credit into a one-month bundle.
The following bundles from Three allow you to use your minutes, texts and data when abroad in other Go Roam countries at no extra charge:
It’s only possible to use up to 20GB of your data allowance each month when travelling in other European countries. In Go Roam countries outside of Europe, it’s only possible to use up to 12GB of data. You should bear this in mind when choosing the more expensive plans as you may not be able to fully utilise the allowances when abroad (e.g. on the Pay As You Go bundle with 36GB data or unlimited data).
You can order a Three Pay As You Go SIM card with a 30-day bundle preloaded. For most people, we’d typically recommend choosing the £15 bundle. Your SIM card should be activated and used in the UK before you depart on your trip abroad.
EasyJet Hands Free Offer
For customers on a Three Pay Monthly contract (including SIM-only contracts), Three provides a free travel upgrade each time you fly abroad with easyJet.
On all outbound flights departing from the UK, you’ll be able to drop your cabin bags before going through security at the easyJet Plus Bag Drop. You’ll also get priority boarding and priority delivery of your luggage on arrival. At the time of writing, this service normally costs £7 per passenger, or £16 for a family bundle (up to six people).
To obtain your Hands Free upgrade, text UPGRADE followed by your easyJet flight number, your date of travel and your surname to 88555. For instance, this might look like UPGRADE EZY1234 25.12.19 SMITH. You’ll receive a SMS confirmation message in return which can be shown when checking in at the airport.
The Hands Free upgrade is only available for one person per SIM card and only applies for outbound flights from the UK. If you’d like to use it on your return flight home, you’ll need to pay the regular £7 fee (or £16 if you’re travelling in a group of up to six people).
Limitations & Restrictions
It’s worth being aware that the Go Roam offer has a number of restrictions:
- Tethering and personal hotspot is chargeable when you’re travelling to a Go Roam country outside of Europe.
- Data usage is restricted to 20GB per month in Go Roam countries within Europe and 12GB per month in Go Roam countries outside Europe.
- There are restrictions in place so you can’t use the service exclusively abroad.
- 4G coverage is now available in most Go Roam countries but download speeds might still be slower when you’re abroad.
In the following section, we’ll discuss each of these limitations in more detail.
Tethering Is Chargeable Outside Europe
Within the UK, it’s normally possible to use tethering or personal hotspot to share your data allowance with another device (e.g. with your laptop or tablet).
If you’re travelling to a Go Roam country in Europe, tethering can be used as normal on all price plans. Customers on Pay As You Go can tether from their bundle allowance, or from their credit at the normal 1p/MB rate.
If you’re travelling outside Europe, tethering is prohibited unless you buy a £5/day add-on. There’s more information about the £5/day Data Passport add-on on Three’s website:
You can’t use your phone as a Personal Hotspot in our Go Roam Around the World destinations.
If you want to use your device as a Personal Hotspot [in a Go Roam Around The World destination] or to stream or connect to Virtual Private Networks (VPNs) at faster speeds, you can choose to purchase our Data Passport, which gives you unlimited, unrestricted data to use until midnight (UK time) on the day of purchase for just £5. You can use this unlimited data allowance to tether or stream to your heart’s content and connect to VPNs.
Fair Usage Policy
When using the Go Roam service in Europe, there’s a fair usage limit of 20GB per month. This applies on all price plans that have a data allowance of more than 20GB per month. If, during one month, you use more than 20GB of data in Europe, you’ll be surcharged for further usage at a rate of 0.3p/MB. You’ll never lose access to your mobile phone service for exceeding the fair usage policy in Europe.
When using Go Roam outside of Europe, there’s a fair usage policy of 3000 minutes, 5000 texts and 12GB of data. Outside of Europe, this is a hard limit and if you exceed it, your data usage abroad will be blocked for the rest of the monthly billing period. If you exceed the fair usage limit outside of Europe twice in a rolling 12-month period, Three reserves the right to suspend international roaming on your account.
The Go Roam offer is designed for UK residents who are making a trip abroad. It isn’t designed for people who actually live abroad for an extended amount of time.
When using Go Roam in Europe, Three will look at the balance of your usage over a rolling 4-month period. If over the 4-month period, you spend the majority of your time abroad in Europe and if you also use more of your allowances there than you do in the UK, Three reserves the right to add a surcharge to your plan. The surcharge is up to 3p/minute, 1p/text and 0.3p/MB. You’ll be given at least two weeks notice before a surcharge is applied to your account.
When using Go Roam outside of Europe, a different limit applies to your usage there. Here, Three will look at the number of “complete months” you spend abroad in a Go Roam Around The World country. By complete months, this means you’ve spent the entire month abroad in a Go Roam country. If you’ve also used your phone inside the UK or in a non-Go Roam country, it will not count as a complete month towards your limit. Customers mustn’t spend more than two complete months abroad per year in a Go Roam Around The World country:
Go Roam is intended for our UK customers who are UK residents or have stable links with the UK (e.g. full-time employment or study in the UK) who are visiting one of the destinations for short periods, like holidays or business trips. It isn’t designed for people who live abroad or stay for extended periods.
If you roam exclusively in a Go Roam Around the World destination for any two complete months in a rolling 12-month period, we may suspend International Roaming on your account, meaning you will no longer be able to use your phone or device abroad. Of course, we will let you know in advance if this is likely to happen. If you spend a full month abroad but some of that time is spent in a destination that isn’t included in Go Roam, the restriction won’t apply.
These restrictions are listed in Three’s price guide.
Historically, Three has only provided 2G and 3G coverage to customers who are roaming. This has recently changed, however, and 4G coverage is now available in the majority of Go Roam destinations.
Despite the ability to access 4G coverage, download speeds may still be slower when you’re abroad in a Go Roam country. For instance, while streaming and Virtual Private Network (VPN) services should work when abroad, the experience may be “slower” than it is in the UK:
You’ll be able to stream and connect to Virtual Private Networks (VPNs) while in a Feel At Home destination, but both of these may be slower than they are in the UK.
If you’d like to access faster download speeds when abroad, you can optionally buy Three’s £5/day Data Passport add-on. This gives you unrestricted speeds for streaming and VPN, along with the ability to use your phone as a Personal Hotspot outside Europe.
Essential Pay Monthly Plans
If you previously purchased one of Three’s Essential price plans (available from July 2016 to September 2018), you’ll only be able to use Go Roam In Europe.
When travelling to a Go Roam country outside Europe (Australia, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore, Sri Lanka, Uruguay, the US Virgin Islands, the United States or Vietnam), you’ll need to pay international roaming charges on an Essential price plan.
If you’re still using an old Essential price plan, you can benefit from Go Roam Around The World by upgrading to a newer price plan. Alternatively, use a Pay As You Go SIM card for the duration of your trip.
Three uses a number of different partner mobile networks to offer their coverage abroad. Please select the country you’re visiting for an online coverage map relevant to that country:
For more information, you can also enter the name of the country you’re visiting on Three’s website.
Go Roam is only available to customers on Three. However, customers of other mobile networks can also benefit from the offer by picking up a Pay As You Go SIM card for their trip abroad.
For instance, a £15 Pay As You Go SIM card from Three will give you unlimited minutes, unlimited texts and 10GB of data. These allowances are all available to be used abroad at no extra charge.
The following table shows a list of Pay As You Go bundles from Three. You can use a maximum of 20GB per month abroad in Europe and 12GB per month in Go Roam countries outside Europe:
You can also use the SIM card abroad at Three’s standard Pay As You Go rates of 3p/minute, 2p/text and 1p/MB.
If you order a Pay As You Go SIM card from Three, you’ll be assigned a new UK-based phone number. If you’d like to continue receiving calls on your existing phone number, you can set up call forwarding from your existing mobile network to Three.
If you’re looking for a longer-term deal, consider getting a Pay Monthly SIM card from Three:
You may need to unlock your smartphone before using a SIM card from Three (see our guides to unlocking an iPhone and unlocking a Samsung Galaxy smartphone). You can transfer your existing phone number to Three using a PAC Code.
Alternative Roaming Offers
If you’re travelling to another European country, all UK mobile networks should now allow you to use your mobile phone at no extra charge.
If you’re travelling outside of Europe, there may also be some alternative roaming offers that can save you money on your current mobile network:
- EE: Roam Further Pass
On EE Smart Pay Monthly plans, you can use your mobile phone at no extra charge in the United States, Canada, Mexico, Australia and New Zealand. To benefit, you’ll need to choose the Roam Further Pass as your Swappable Benefit. Alternatively, pay £10/month to add it to your plan.
- O2: O2 Travel
If you’re a Pay Monthly customer on O2, you may be able to roam in selected destinations like the USA, Australia and New Zealand for £4.99/day. Some O2 price plans also include the O2 Travel Inclusive Zone Bolt On, which gives you inclusive roaming in 27 destinations outside Europe.
- Three: Data Passport
Three offers unlimited data for £5/day in a number of countries that are not included within the Go Roam offer. The £5 Data Passport offer additionally covers Azerbaijan, Canada, Malaysia, Mexico, Moldova, Myanmar, Pakistan, Russia, Saudi Arabia, South Korea, Taiwan, Thailand, Tunisia, Turkey and the United Arab Emirates.
- Vodafone: Vodafone Global Roaming
If you’re a Vodafone Pay Monthly customer, you can roam in 48 destinations at no extra charge (or 77 destinations with Global Roaming Plus on Vodafone’s Unlimited Max price plans). In another 104 Roam-further destinations, it’ll cost you £6/day to use your normal UK allowance.
All things considered, Three probably offers the most accessible and best value roaming in countries where the Go Roam offer is available. If you’re likely to spend more than a few days abroad, and if your existing price plan doesn’t include roaming where you’re going, it’s likely Three will offer better value if you’re visiting a Go Roam country. If you’re not currently a customer of Three, we’d recommend getting a Pay As You Go SIM card so you can benefit from the offer.
Keeping Your Phone Number
If you’re permanently switching to Three so you can take advantage of the Go Roam offer, it’s a straightforward process to keep your current phone number.
When it arrives, you’ll need to fill out this form on Three’s website. After submitting your PAC Code, Three will schedule the transfer of your phone number (normally for the next working day). In the meantime, you’ll continue receiving a service from your old mobile network.
For step-by-step instructions on transferring a phone number to Three, please select your current mobile network:
If you’re only using Three on a temporary basis, it’s best to instead set up call forwarding from your current mobile network. If you transfer your phone number using a PAC Code, the account on your old mobile network will be closed automatically.
Frequently Asked Questions
|Which countries are included in Three’s Go Roam offer?|
|Can I use Go Roam on Three Pay As You Go?|
|What are the fair usage limits on Go Roam from Three?||
When travelling to a Go Roam country within Europe, there’s a fair usage limit of 20GB per month. After this, you’ll be surcharged at 0.3p/MB. When travelling to a Go Roam country outside Europe, there’s a fair usage limit of 12GB per month. After this, your data connection will be suspended.
|Will I get 4G speeds when travelling abroad?||
It’s now possible to access 4G coverage in most Go Roam countries. However, download speeds may still be slower than they are in the UK (for instance, when streaming or using VPN).
|What is the Data Passport offer?||
The £5/day Data Passport offer gives you unrestricted speeds for streaming and for VPN. It also allows you to use personal hotspot outside of Europe and covers some additional destinations such as Canada, Mexico, Russia, Thailand and Turkey.
|What’s the coverage like when abroad in other countries?||
Three provides an online coverage checker for each country that’s included in the Go Roam offer. Simply choose the country you’re visiting to see the coverage map for where you’re going.
|Can I benefit from Go Roam if I’m not a Three customer?||
Yes. Simply order a Three Pay As You Go SIM card and you’ll be able to use the Go Roam offer. We’d normally recommend the £15 Pay As You Go SIM card which gives you unlimited minutes, unlimited texts and 10GB of data.