Our latest study looks at the performance of each network in the aftermath of Christmas. Tesco Mobile again takes the title of best performing network with Three and T-Mobile both gaining ground.
What is the Ken’s Tech Tips index?
The Ken’s Tech Tips Index is our regular study looking into how well each mobile phone network is performing in terms of attracting new customers and retaining existing ones. We believe that consumers vote with their feet. We believe that by looking at how well networks can attract and retain customers, we can determine how good a network really is.
We polled 8,199 people through our PAC Code Finder tool on their intention of switching network. From the responses, we determine how rapidly a network is gaining new customers and losing existing ones. The Ken’s Tech Tips “index score” is “the number of customers who join a given network for every 100 customers who leave that network”.
If a network has a high score in the Ken’s Tech Tips Index, it means they are gaining customers a lot faster than they lose them. This is perhaps a good indication that the products they provide are better value for consumers (or alternatively, it could just mean they are doing a great job with publicity or sales).