Lebara Mobile offers SIM-only deals from £2.50 per month with no contract and no credit check.

In the UK, Lebara Mobile offers low-cost SIM cards for your mobile phone, starting from £5/month with no contract and no credit check.

Until the 30th September 2024, you can get 3 months half price on any Lebara Mobile plan when you use the KEN3 voucher code at checkout. This makes it possible to get a SIM-only deal for as little as £2.50/month for the first 3 months.

For additional savings, you can sign up to a 12-month Lebara Mobile plan and you’ll receive an extra 10% off. This makes it possible to pay as little as £2.25 per month for the first 3 months, then £4.50 per month.

On Lebara Mobile, you’ll get access to Vodafone’s 4G network with 99% population coverage. You’ll also get 5G coverage if you’re using a 5G phone in a Vodafone 5G coverage area.

See all Lebara Mobile Deals →

In this article, we’ll review Lebara Mobile’s SIM-only deals and the offers that are currently available. We’ll also look at the key features of Lebara Mobile including their flexible 30-day rolling plans, the inclusive international minutes and the unlimited data plans that are available.

Prices From: £2.25 per month for 3 months, then £4.50 per month
(use the KEN3 voucher code at checkout to get 3 months half price)
Contract Length: No contract & no credit check
12 months (with extra 10% off)
Exclusive Deals:
Other Offers: Save 10% on your plan when you sign up for 12 months.
Coverage: 4G & 5G coverage from Vodafone

Lebara SIM Only Deals

In the UK, Lebara Mobile offers low-cost SIM-only deals from £5/month. All of their SIM-only plans include a one-month allowance of UK minutes, international minutes, UK texts and mobile data. You’ll also get access to Vodafone’s 4G & 5G network included.

Until the 30th September 2024, you can enter the KEN3 voucher code at checkout. This will give you the first 3 months at half price.

The following table shows Lebara Mobile’s contract-free SIM-only deals, with the 3 months half price offer applied:

Network Data Monthly Cost
Lebara Mobile
  • Vodafone coverage
  • 1,000 UK mins
  • 1,000 UK texts
  • 100 intl mins
5GB
data
£2.50
for 3 months,
then £5 per month
1 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
10GB
data
£3.50
for 3 months,
then £7 per month
1 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
20GB
data
£4.00
for 3 months,
then £8 per month
1 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
30GB
data
£4.50
for 3 months,
then £9 per month
1 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
25GB
data
£5.00
for 3 months,
then £10 per month
1 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
40GB
data
£7.50
for 3 months,
then £15 per month
1 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
50GB
data
£10.00
for 3 months,
then £20 per month
1 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
Unlimited
data
£12.50
for 3 months,
then £25 per month
1 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
Unlimited
data
£15.00
for 3 months,
then £30 per month
1 month contract
See deal  

See all Lebara Mobile SIM Only Deals →

To get an extra 10% off, you can sign up to a 12-month plan. This also comes the promise of no mid-term price rises.

Network Data Monthly Cost
Lebara Mobile
  • Vodafone coverage
  • 1,000 UK mins
  • 1,000 UK texts
  • 100 intl mins
5GB
data
£2.25
for 3 months,
then £4.50 per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
25GB
data
£4.50
for 3 months,
then £9 per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
40GB
data
£6.75
for 3 months,
then £13.50 per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
50GB
data
£9.00
for 3 months,
then £18 per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
Unlimited
data
£11.25
for 3 months,
then £22.50 per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
Unlimited
data
£13.50
for 3 months,
then £27 per month
12 month contract
See deal  

It’s also possible to use Lebara Mobile on a Pay As You Go basis. For instance, you’ll pay their international calling rates when you call a country that isn’t on the list of the 42 inclusive international calling destinations. You can also buy their SIM Only plans using a text message bundle code (albeit with a reduced data allowance compared to buying a SIM-only plan online).

Lebara Mobile Features

30 Day Rolling Plans

Lebara’s SIM-only plans are available on a 30-day rolling basis. In a similar way to other subscription-based services such as Netflix and Spotify, there’s no contract and you’ll only need to pay for one month’s usage at a time.

Normally, your plan will automatically renew from a registered credit card or debit card, but you have the flexibility to change this or to cancel it at any time.

If you’d like to save an extra 10% on your plan every month, you can sign up to a 12-month deal with Lebara. This gives you the additional benefit of no mid-term price rises for 12 months and you’ll still be able to pay monthly with no credit check required.

No Credit Check

Unlike on many other mobile phone SIM cards, there’s no need to undergo a credit check when joining Lebara Mobile. In addition, your monthly bill is capped by default so you won’t be able to run up unexpected charges by accident.

If you’d like to use your Lebara Mobile SIM card for something that isn’t included within your plan allowance (e.g. for special rate phone calls or for international calls to a non-inclusive country), you can top-up your account with some Pay As You Go credit.

International Minutes

All of Lebara Mobile’s SIM-only plans include an allowance of international minutes for calling 42 countries. You’ll either get 100 international minutes, 500 international minutes or unlimited international minutes depending on the plan you choose.

Your inclusive international minutes on Lebara Mobile can be used for calling phone numbers in the following countries:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Republic of Korea
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Ukraine
  • United States

If you’d like to call a phone number in any other country, you’ll pay Lebara Mobile’s international rates instead.

Unlimited Data Plans

If you’d like unlimited data with no speed restrictions and 5G coverage from Vodafone, you can get unlimited data on Lebara Mobile from £25/month (£22.50/month if you choose a 12-month plan).

Lebara has confirmed that there are no hidden usage limits or caps for unlimited data usage in the UK. There’s also no credit check required, in common with the other plans from Lebara Mobile.

At present, you can choose from the following unlimited data plans on Lebara Mobile:

  • You’ll pay £25 per month for unlimited UK minutes, 100 international minutes, unlimited UK texts and unlimited 5G data (reduced to £22.50 per month if you sign up for 12 months).
  • You’ll pay £30 per month for unlimited UK minutes, unlimited international minutes, unlimited UK texts and unlimited 5G data (reduced to £27 per month if you sign up for 12 months).

The following table shows these unlimited data plans from Lebara Mobile:

Network Data Monthly Cost
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
Unlimited
data
£22.50
per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
Unlimited
data
£25.00
per month
1 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
Unlimited
data
£27.00
per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
Unlimited
data
£30.00
per month
1 month contract
See deal  

For more information, see our full guide to Lebara Mobile’s unlimited data plan.

Network & Coverage

2G, 3G & 4G Coverage

On Lebara Mobile, you’ll get access to Vodafone’s 2G, 3G and 4G networks. This gives you access to 99% population coverage across the UK, with a mobile signal available from Lebara in all of the same places you can get a signal from Vodafone.

According to Lebara, the average download speed on their 4G network is “over 20Mbps”. If you’d like to make sure you can get a signal where you live, you can enter your postcode on Vodafone’s online coverage map.

Check Lebara Mobile Coverage (via vodafone.co.uk)

For more information, see our guide to Lebara Mobile coverage.

5G Coverage

You can also access 5G coverage on all of Lebara Mobile’s plans, providing you have a 5G-ready phone. This gives you download speeds that are about five to ten times faster than 4G, along with more network capacity and lower amounts of latency.

Lebara launched their 5G service in August 2021. It’s now offered to all Lebara Mobile customers at no extra cost. Like their 2G, 3G and 4G network, Lebara’s 5G service is also being provided by Vodafone.

Tethering & Personal Hotspot

Tethering or personal hotspot refers to the process of sharing your smartphone’s internet connection with another device (e.g. with your laptop or tablet). It’s often used as a convenient way to get access to mobile broadband without needing a separate device or plan for it.

On Lebara Mobile, you can use tethering and personal hotspot to share your data allowance with other devices. This includes when you’re using the unlimited data plan.

International Roaming

If you’re travelling abroad to another country, you can continue using your Lebara Mobile SIM card through international roaming.

If you’re travelling to another European destination, you can use your Lebara Mobile plan allowances at no extra cost. This includes all of the minutes, texts and mobile data on your plan, subject to a fair usage limit as described on this page.

If you’re travelling abroad to India, you’ll also get inclusive roaming on your Lebara Mobile UK SIM card. This is capped at a fair use limit of 10GB data, 200 minutes of outgoing calls, 200 minutes of incoming calls and 200 text messages per month.

If you’re travelling to any other country, you’ll pay Lebara Mobile’s standard international roaming rates.

Keeping Your Phone Number

If you’re switching from another mobile network to Lebara Mobile, it’s a straightforward process keeping your current phone number.

Start by ordering your new SIM-only plan from the Lebara Mobile website. Once you’ve done that, you can request a PAC Code from your old mobile network. You can get one through their website or app, or by texting PAC to 65075.

When your new SIM card arrives in the post, you can submit the PAC Code to Lebara through this page on their website. They will schedule the transfer of your phone number (normally for the next working day) once you’ve completed the form. You’ll also receive £10 of free credit as a bonus for transferring your phone number in.

For a step-by-step guide on how to transfer your phone number to Lebara Mobile, please select your current mobile network from the drop down menu below:

PAC Code Finder: Transfer Your Phone Number to Lebara Mobile

Select your current mobile network:

  More Options

For more information about transferring your phone number between networks, see our full guide to using a PAC Code.

Frequently Asked Questions

What SIM-only plans does Lebara Mobile offer?
Lebara Mobile currently offers the following SIM-only deals:
  • £5 plan: 5GB data, 1000 UK minutes, 100 international minutes, 1000 UK texts
  • £7 plan (exclusive): 8GB data, unlimited UK minutes, 100 international minutes, unlimited UK texts
  • £9 plan (exclusive): 15GB data, unlimited UK minutes, 100 international minutes, unlimited UK texts
  • £10 plan: 20GB data, unlimited UK minutes, 100 international minutes, unlimited UK texts
  • £15 plan: 15GB data, unlimited UK minutes, unlimited international minutes, unlimited UK texts
  • £20 plan: 20GB data, unlimited UK minutes, unlimited international minutes, unlimited UK texts
  • £25 plan: Unlimited data, unlimited UK minutes, 100 international minutes, unlimited UK texts
  • £30 plan: Unlimited data, unlimited UK minutes, unlimited international minutes, unlimited UK texts

The international minutes on your Lebara Mobile plan can be used for calling phone numbers in 41 countries.

What are Lebara Mobile bundle codes?
If you want to buy a Lebara Mobile plan using your Pay As You Go credit, you’ll need to use a Lebara Mobile SMS bundle code as follows:
  • £5 plan with 2.5GB data: Text A5 to 38885
  • £10 plan with 10GB data (& 100 international minutes): Text A10 to 38885
  • £15 plan with 15GB data: Text A15 to 38885
  • £20 plan with 15GB data: Text A20 to 38885
  • £25 plan with unlimited data (& 100 international minutes): Text A25 to 38885
  • £30 plan with unlimited data (& unlimited international minutes): Text A30 to 38885

You’ll normally be far better off buying your plan online. This is because you’ll get more data (e.g. 20GB data for £10 instead of 10GB). You can also get 10% off when you sign up for a new 12-month plan online.

Does Lebara Mobile offer unlimited data?
Yes. Lebara Mobile offers a choice of two unlimited data plans, both of which have uncapped 5G download speeds and Vodafone coverage:
  • The £25 unlimited data plan includes unlimited UK minutes, 100 international minutes, unlimited UK texts and unlimited 5G data.
  • The £30 unlimited data plan includes unlimited UK minutes, unlimited international minutes, unlimited UK texts and unlimited 5G data.
What coverage is available on Lebara Mobile?
On Lebara Mobile, you’ll get 99% population coverage using Vodafone’s 2G, 3G and 4G networks in the UK. You’ll also get access to Vodafone’s 5G network at no extra cost. For more information, see our guide to Lebara Mobile coverage.
Can I keep my current phone number?
Yes. It’s easy keeping your current phone number when moving to Lebara Mobile. Start by asking your current mobile network to provide you with a PAC Code. This can be obtained through your mobile network’s website or app, or by texting PAC to 65075. You can then order your Lebara Mobile SIM card online. Once you’ve done that, you can submit your details on this page.

More Information

For more information about Lebara Mobile, please see their official website. You can also read our in-depth guide on Lebara Mobile’s unlimited data plan.

Your Comments 60 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 60 comments from readers. You can add your own comment here.

  • On Lebara “free” EU roaming doesn’t really work like on other networks, or like it worked before Brexit. For example, if you have a bundle (with text messages included) and want to send a text to an EU number while being in EU you still need to pay 0.19 GBP each time. On all other networks with free EU roaming it’s actually free.

  • Barry Munckton said:

    Hi. Do you know if it’s possible to start a new plan after only a week or so into a 30 day period. I took out a 2gb to test the network but now have £10 free credit for porting my number so want to add the £10 plan as soon as mine runs out. My problem is catching this at the right time as the data runs out unless it can be set to auto renew early? Thanks.

  • do the unused allowances of data, minutes, and texts roll over to the following month, in the monthly plans?

    also, do the inclusive minutes includes free numbers starting 08?

    • Hi Shwan,
      Thanks for your comment. To answer your two questions:
      1. Unfortunately, the allowances will not roll over into the following month. You’ll need to use them in that month.
      2. The inclusive minutes will allow you to UK landline and mobile numbers beginning with 01, 02, 03 and 07. 08 numbers are not included within that, though you can call 080 numbers free of charge. If you’re calling an 084 or 087 number, additional charges will apply for this.
      Ken

  • Hi..

    I have unlimited UK minutes and text, of I ring 5588 the voice of says Unlimited “Lebara” minutes and text. What have I actually bought? Will I be charged if calling a UK non Lebara mobile phone or landline?

    • Hi there,
      On all of Lebara Mobile’s SIM-only deals costing £10 per month or more, you’ll get unlimited UK minutes (to any landline or mobile number). There’s also a separate allowance of unlimited calls to other Lebara Mobile numbers but this doesn’t actually make a difference as you already have unlimited calls to any network.
      Hope this helps,
      Ken

  • Adrian Bott said:

    Silly question, probably, but what is actually included in the 1000 UK minutes as part of the £5 plan?

    It’s rather confusing with 1000 UK minutes and texts, whilst also specifying unlimited mins and unlimited SMS to United Kingdom Lebara numbers.

    My assumption would be that the 1000 minutes would include all mobile to mobile calls, standard landlines and so on.

    Any clarification greatly appreciated.

    • Hi Adrian,
      Thanks for your comment. You can use your inclusive minutes to call UK landline and mobile numbers (most phone numbers beginning with 01, 02, 03 and 07). As Lebara Mobile numbers come under a separate allowance, this won’t count towards the 1,000 minute limit 🙂
      Hope this helps,
      Ken

      • Adrian Bott replied:

        Hello Ken
        Thanks for the prompt reply.

        You have confirmed what I thought was the case, so once my Vodafone contact expires in July, I’ll be moving to Lebara.

        On a side note, it would be good if this information was readily available / clarified on the Lebara web site.

        Thanks again.
        Adrian

    • Hi Piotr,
      Great question! According to section 5.2 of Lebara Mobile’s terms and conditions, there isn’t a limit on how much data you can use:

      Where Unlimited data is included in a plan allowance, there is no data cap, subject to fraud exceptions. All general T&C will apply.

      They haven’t said anywhere that the data will slow down once you’ve used more than a certain amount so it’s different from giffgaff where there’s definitely a slowdown once you’ve used 80GB per month. Of course, this doesn’t rule out an unofficial or undocumented slowdown (e.g. through traffic management or throttling) so I would recommend seeing what other users of the plan have said too.
      Hope this helps,
      Ken

      • Just thought I’d mention that I’ve been on the Unlimited plan for a month now and for me there are no obvious signs of throttling. Yes it does slow down a bit at popular times of the day (but don’t they all?) though I’ve never dropped below 30mb download yet, it’s generally around the 45mb mark for me (and that’s indoors.) Obviously it may vary in other parts of the country so it’s worth giving them a try on one of the cheap plans just for a month to see how it goes and upgrade if you want to.

        One strange thing, I moved to Lebara from Smarty (Three was rubbish for me) and when I got my Lebara number it was very easy to remember so I thought I wouldn’t take my Smarty number with me. I got a STAC and via online chat with Lebara was told that they can’t accept a STAC. I’ve never heard that since I’ve had a mobile and when I asked why the lady operative didn’t know and just said it was the company policy. So I left it at that and got my Smarty account deactivated directly by them. Just thought I’d mention this as I thought it was very oddball.

        Anyway I’d recommend Lebara and thanks for a very informative website Ken, you certainly don’t miss much.

        • Hi Colin,
          Fantastic, and thanks so much for taking the time to share your thoughts and comments on Lebara! It’s really good to hear that you’re having a good experience on their unlimited data plan. It’s really odd regarding what you’ve been told about STAC Codes on Lebara. My understanding was that all mobile networks are now legally mandated to accept STAC Codes, but I’ll have a further look and see if I’m able to find anything…
          Ken

  • Hi I’m currently in Malaysia and wanted to use my data for WiFi access. I have All in one 6 plan and my understanding was that I can use 10 Gb data from any of the countries listed on Lebara website. I contacted customer care and was told that I can use the data only whilst I’m in India.

    I’ll be grateful if anyone could clarify please. Many thanks.

    • Hi Anil,
      Thanks for your comment. Sadly, it’s only possible to use your Lebara Mobile allowances inside the UK as well as countries where they have inclusive roaming at no extra charge (all other EU/EEA countries and India).
      Ken

    • Hi Muhammad,
      This is definitely something worth feeding back on to Lebara Mobile! Unfortunately, I’m just a third-party blogger with no sway on which countries are included, but I definitely think it’d be great if they covered more destinations!
      Ken

  • Elizabeth Shepard said:

    Ken, what a great site to discover. My question regards network coverage in Germany. I just need to make a single call when I arrive there but the little phone I use only works on 2G. I am expecting that may be a problem?

    • Hi Elizabeth,
      Thanks for your comment. I don’t think there should be a problem using your phone on 2G in Germany. I believe the mobile networks there should still be offering 2G coverage.
      Hope this helps,
      Ken

  • I have a 15£ plan and I finished the international minutes
    Can I just buy another plan or I have to wait 30 days until the plan expires??

    • Hi Robert,
      I don’t think it’s possible to renew your plan early on Lebara Mobile. However, it might be worth contacting their Customer Support team to see if they’re able to arrange this for you.
      Ken

    • Hi Elena,
      Thanks for your comment. You can use a Lebara Mobile UK SIM card at no extra cost when travelling in Europe (including in France and Belgium).
      Hope this helps,
      Ken

  • What is the usage for international minutes in sim only plans? Can they be used to ring landlines and mobiles or just landlines? Please check that for me. Thanks

  • Hi, this looks good but I got question regarding this quote: ” You’ll get an allowance of international minutes which can be used for calling 41 countries.”
    So does those minutes allow you to call only landlines or only mobiles or both? I like the £15 bundle a lot it would suit my needs perfect. But I need to know how can I use these international minutes before I commit to try it. I ring mobiles in Poland so if it would turn out to be landlines only it’s a no go for me. My current O2 sim gives me 100 minutes for landlines and mobiles any country in Europe after top up of £15 and nothing else to use in UK just plain pay as you go rates. Please reply swiftly as all above offers for sim only end on 30th April (I checked that in t&c’s for this offer on Lebara website).

    Thank you in advance and kind regards

    P.S. Keep up good work, your website is very helpful and informative.

  • Can’t contact them after 6pm !! Number works but can’t log in to top up or see usege .
    Sending me a lot texts but can’t get a verification code .

    Not user friendly . Go with someone else.

    • Hi Vani,
      Sorry to hear about the problems you’ve experienced with Lebara Mobile. I’d recommend contacting them with details of your SIM card and order, and asking them to take a look into this for you.
      Ken

  • Nick Taimitarha said:

    I’ve got a Lebara contract for £8 a month and the rate for calling overseas is excellent, I get 1000 minutes a month included. One shortcoming is the cost of sending SMS text messages to international numbers, which they charge 19p per message which quickly add up. It’s a shame they don’t offer international SMS texting within their bundles.

    • Hi Nick,
      Agreed that this is definitely a shortcoming of their packages. Are you able to side-step these charges, perhaps by using WhatsApp or another instant messaging service?
      Ken

  • Jim Brennan said:

    Can I act on my next door neighbours behalf He wants to join with lebara He is 81 years young He wants the 5 pound plan

    • Hi Jim,
      There’s no reason at all why you couldn’t order a SIM card for him, as there’s no need to undergo a credit check for Lebara and it doesn’t get linked to your credit file. Ideally, you should try to set it up with his payment details (you could use your own as well, but you’d then be responsible for paying all of the bills).
      Ken

      • Jim Brennan replied:

        Mind changer neighbour has decided on land line He will be sorry but its his money I’m out of equation now Thanks for response and sorry to bother

  • Hi,

    I really appreciate this blog, it really helpful and because of your advice I recently got Giff Gaff sim card as it seems like its the most affordable network to call Eritrea. Do know of any other networks that have a better deal to call Eritrea. Any help would be appreciated.

  • I’ve not been able to subscribe either, saying my payment won’t go through due to a error with my card that is working on all other sites. I’ve tried two cards.

  • I think the £5 plan has been discontinued almost as soon as it began. I tried for an hour using different cards. All resulted in an error. Tried again just now and gave a general site error (different to the error received before). Not a good look for a company. I’m avoiding companies that can’t even handle payment processing; doesn’t inspire confidence in their other operations.

  • Having a nightmare trying to simply pay for my order. Keeps saying “error”. I’ve run through my entire collection of credit and debit cards. Now I simply don’t care enough to keep going. What an awful first impression. But thanks for the review Ken!

    • Hi Stefan,
      Absolutely typical of them to update their plans just after I write my review about it 😉 I’ve just updated the article above to reflect the new line-up of UK National Plans.
      Thanks again for the heads up about this!
      Ken

  • Ryszard Dziedzic said:

    I am user of Lebara about 8 years. Normaly I do recharg by Lebara voucher.This voucher I usuly bay on fuel station in Belfast at Stena ferrys terminal.Now I cant to
    bay voucher beacouse few days charging terminal is out of order.Staff dont now how long will be this situation.For me and my frends this situstion is very dificult.Can Lebara do something for cleaning this situation.
    Many thanks.
    Richard

  • This money is not enough for compensating me after 2 weeks waiting for an issue to be fixed.

    The 16th of August I asked Lebara mobile to transfer my number from GiffGaff to their company.
    I purchased a plan AIO15 the 31 of July, 15£ plan, which expires the 31th of August.
    They told me they will transfer my number in 72 hours (3 days).
    Today it will be the 14th day I can’t use my phone. Nobody can call me, apparently my number doesn’t exist and of course I can’t call anybody.
    I can’t use internet as well.

    I’ve asked them repeatedly to fix this issue, I’ve written them 5 times, they asked me to wait 24-48 hours for an answer and after the answer is always the same, “sorry for the inconvenience this issue will be fixed in 24-48 hours.” And we start again.
    I’ve called them twice to the customer service, the 25th and 26th August. Both times the operator assures me that it would be fixed in the very same day. But that wasn’t true.

    This is having an impact in my work (I am an architect and they have been 14 days telling my clients that my number doesn’t exist).
    Also in my private life (as I told their customer service on Friday this long weekend I had my family in London, they are Spanish, and it was impossible for them to communicate with me, etc.).

    The reason why I wanted to keep my number was because of work and the reason to change to Lebara was that I am Spanish and I wanted to call my family in Spain free and to be able to call them when they visit me in London to their Spanish numbers.

    I don’t know what else to do.
    I feel cheated.
    I lost money, tomorrow the plan I bought will expire and it will be 15 days I couldn’t use it. They keep telling me it will be solve but it never is.

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