Lebara Mobile offers SIM-only deals from £2.50 per month. You’ll get 5G coverage from Vodafone, with no contract & no credit check.

In the UK, Lebara Mobile offers low-cost SIM-only plans from just £2.50 per month for the first 3 months. Most of their plans are available with no contract and no credit check, making it easy to change or cancel your plan at any time.

In this article, we’ll review Lebara Mobile’s SIM-only deals, including what you’ll get on them and the best offers currently available. We’ll also look at the drawbacks of Lebara Mobile, and how you can keep your current phone number when moving to their service.

Plans From: £2.50 per month for 3 months
Best Lebara Deals:
What We Like:
  • Access to Vodafone’s 5G network, with the fastest available speeds.
  • Plans with no contract, no credit check, and no annual price rises.
  • Use your plan in the EU, India and China at no extra cost (up to 30GB).
  • Lebara’s voucher code offers give you 3 months half price.
What We Don’t Like:
  • Plans can be less competitive when the introductory offer runs out.
  • Classic Pay As You Go is no longer available on Lebara.
  • There’s no eSIM support so you’ll need to wait for a plastic SIM in the post.
Coverage: Vodafone coverage (4G & 5G) – check postcode
Voucher Code: Use the KEN3 voucher code on these plans for 3 months half price

Lebara SIM Only Deals

Lebara Mobile is one of the UK’s most popular low-cost mobile network providers. Their plans start from £2.50 per month for the first 3 months, with access to Vodafone’s network for 4G and 5G coverage. Most of their plans are available with no contract and no credit check, giving you lots of flexibility to change it or to cancel it when needed.

Exclusive SIM Only Plans

The strongest Lebara Mobile deals are “exclusive” so you won’t be able to find them when you go directly to their website. These exclusive SIM-only deals offer better value than the standard monthly plans, and are available when you sign up as a new Lebara Mobile customer.

The following table shows Lebara Mobile’s exclusive SIM-only plans, with the first 3 months half price when you use the KEN3 voucher code at checkout:

Network Data Monthly Cost
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
10GB
data
£3.50
for 3 months,
then £7 per month
1 month rolling
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
20GB
data
£4.00
for 3 months,
then £8 per month
1 month rolling
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
30GB
data
£4.50
for 3 months,
then £9 per month
1 month rolling
See deal  

Other Monthly Rolling Plans

There are lots of other one-month rolling plans which are available to buy when you go directly to the Lebara Mobile website. On all of these deals, you can benefit from the first 3 months at half price when you use the KEN3 voucher code at checkout. This makes it possible to get your SIM-only plan from just £2.50 per month for 3 months.

Network Data Monthly Cost
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
5GB
data
£2.50
for 3 months,
then £5 per month
1 month rolling
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
25GB
data
£5.00
for 3 months,
then £10 per month
1 month rolling
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 500 intl mins
40GB
data
£7.50
for 3 months,
then £15 per month
1 month rolling
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
50GB
data
£10.00
for 3 months,
then £20 per month
1 month rolling
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
Unlimited
data
£12.50
for 3 months,
then £25 per month
1 month rolling
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
Unlimited
data
£15.00
for 3 months,
then £30 per month
1 month rolling
See deal  

In particular, Lebara Mobile’s unlimited data plan is quite competitive when you take advantage of their 3 months half price offer. Using the KEN3 voucher code, you’ll be able to get it for a market-leading price of just £12.50 per month for the first 3 months. This is a special offer for January 2025.

12 Month Plans

In general, most people choose a one-month rolling plan from Lebara as this gives you maximum flexibility to change or cancel your plan at any time. However, if you’re willing to commit for 12 months, there’s a 10% discount available on all of their standard plans.

When you sign up on a 12-month plan, you’ll get the flexibility to change your plan within the first 30 days (e.g. if you find that the data allowance isn’t suitable). You’ll also get a guarantee that the price won’t increase for 12 months (though it’s worth noting that prices have never increased on Lebara’s standard 1-month rolling plans).

The following table shows Lebara Mobile’s 12-month plans:

Network Data Monthly Cost
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
5GB
data
£2.25
for 3 months,
then £4.50 per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
25GB
data
£4.50
for 3 months,
then £9 per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 500 intl mins
40GB
data
£6.75
for 3 months,
then £13.50 per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 500 intl mins
50GB
data
£9.00
for 3 months,
then £18 per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • 100 intl mins
Unlimited
data
£11.25
for 3 months,
then £22.50 per month
12 month contract
See deal  
Lebara Mobile
  • Vodafone coverage
  • Unlimited UK mins
  • Unlimited UK texts
  • Unlimited intl mins
Unlimited
data
£13.50
for 3 months,
then £27 per month
12 month contract
See deal  

Lebara Mobile Features

No Credit Check

There’s no credit check on all of Lebara’s SIM-only plans, making it easy to sign up without the need to provide lots of information. You simply need to pay for your plan on a month-by-month basis, from a saved credit card, debit card or PayPal account.

Because all of Lebara’s plans work on a Pay As You Go basis, it isn’t possible to run up unexpected charges outside of your inclusive allowance. If you’d like to use your Lebara Mobile SIM card for something else (e.g. premium-rate calls), you can top-up your account with Pay As You Go credit.

No Annual Price Rise

According to Lebara Mobile, there’s no annual price rise built in to their SIM-only plans. In contrast, many other networks have an annual price rise built in to their contracts. This price rise can be as much as £1.80 per month each year, or up to 3.9% above the rate of inflation. If you’re calculating the average cost of your plan over the next few years, this can make a significant difference.

Technically speaking, because you’re signing up to Lebara on a one-month rolling plan, they can decide to increase their prices at any time (this would apply from whenever your plan next renews). However, it’s worth noting that they’ve never done this in the past. In fact, their recent changes have mostly been good for consumers (e.g. giving you more data for the same price).

4G & 5G Coverage From Vodafone

On Lebara Mobile, you’ll get 98% population coverage and 96% geographical coverage across the UK. This is powered by Vodafone’s 4G and 5G network, so you’ll get the same coverage as customers on Vodafone. You’ll also get 4G Calling and Wi-Fi Calling, as long as your handset is compatible.

One limitation is that Vodafone’s 5G Ultra service isn’t available to customers on Lebara. For most people, this shouldn’t make a significant difference, especially as 5G Ultra coverage is limited to a small number of urban areas.

If you’d like to check the coverage in your area before signing up to Lebara, you can do this by entering your postcode on Lebara’s online coverage map.

Check Lebara Mobile Coverage (lebara.co.uk) →

Inclusive EU, India & China Roaming

On Lebara Mobile, you’ll be able to use your plan abroad at no extra cost when you’re travelling in the EU, India and China (up to a maximum of 30GB data per month).

This is a handy benefit that can save you significant amounts of money on your trips abroad. For instance, some of the larger mobile networks charge up to £2.47 per day for using your phone in Europe. Meanwhile, it normally costs more than £6 per day to use your mobile phone in India or China.

For other destinations, Lebara Mobile typically offers some competitive roaming add-ons. For instance, there’s a £5 add-on that allows you to use your mobile phone in the USA for 8 days (with 2GB roaming data, 50 roaming minutes, and 50 roaming texts).

International Minutes

You’ll get some inclusive international minutes on all of Lebara Mobile’s SIM-only plans. This will allow you to call both landlines and mobiles in the following 52 international destinations:

  1. Australia
  2. Austria
  3. Bangladesh
  4. Belgium
  5. Brazil
  6. Bulgaria
  7. Canada
  8. Chile
  9. China
  10. Colombia
  11. Croatia
  12. Cyprus
  13. Czech Republic
  14. Denmark
  15. Estonia
  16. Finland
  17. France
  18. Germany
  19. Greece
  20. Guadeloupe
  21. Hong Kong
  22. Hungary
  23. Iceland
  24. India
  25. Ireland
  26. Israel
  27. Italy
  28. Latvia
  29. Lithuania
  30. Luxembourg
  31. Malaysia
  32. Malta
  33. Mexico
  34. Mongolia
  35. Netherlands
  36. New Zealand
  37. Norway
  38. Peru
  39. Poland
  40. Portugal
  41. Puerto Rico
  42. Romania
  43. Singapore
  44. Slovakia
  45. Slovenia
  46. South Korea
  47. Spain
  48. Sweden
  49. Switzerland
  50. Thailand
  51. Ukraine (Kyivstar)
  52. United States

Most of Lebara’s SIM-only plans come with 100 international minutes. However, some of their more expensive SIM-only plans come with 500 international minutes or unlimited international minutes.

Lebara Mobile Drawbacks

In our opinion, there are a couple of drawbacks on Lebara Mobile:

  • Some of the plans are less competitive, when the introductory offer runs out. In general, Lebara Mobile has some of the best deals in the market, especially during the introductory period where you’re paying a reduced price for your plan. However, some of their plans can be less competitive once this offer runs out. To give an example, Lebara Mobile’s unlimited data plan is just £12.50 per month for 3 month. Elsewhere, you’d be paying at least £16 per month. However, this is less competitive when it reverts to the standard price of £25 per month.
  • You’ll get the same coverage as Vodafone customers, but without VeryMe Rewards. On Lebara Mobile, you’ll get the same coverage as customers on Vodafone, often at a much lower price. However, you’re not actually a Vodafone customer so you won’t get their customer benefits like VeryMe Rewards. On the other hand, Lebara has their own ‘Lebara Rewards’ programme where you can buy discounted gift cards and other offers.
  • There’s no eSIM support, so you’ll need to wait for a physical SIM card in the post. Unfortunately, in the UK, Lebara Mobile does not currently support eSIM technology on their plans. For this reason, you’ll need to get a physical SIM card from Lebara. However, it’s normally delivered on the next working day (as long as you order before 3PM) and there’s no charge for delivery, so you shouldn’t need to wait too long.
  • Classic Pay As You Go is no longer available. In the past, it was possible to order a free Pay As You Go SIM card from Lebara and to use it without needing to top-up every month. This option is no longer available and you’ll now need to maintain an active plan to use data on your phone.

If you’re looking for an alternative to Lebara, there are other mobile networks also using Vodafone coverage. You can also get a low-cost plan from the Vodafone Basics range, which starts from £7 per month with 4G coverage on the Vodafone network.

Lebara Mobile Bundle Codes

If you have some Pay As You Go credit on your Lebara Mobile account, it’s possible to buy a bundle manually from your credit. When you do this, you’ll only get half the normal amount of data. For instance, you’ll get just 12.5GB data for £10, instead of the normal 25GB allowance. For this reason, it’s normally best to buy your plan online when you can.

To buy a plan from your Pay As You Go credit, you’ll need to text the relevant shortcode as follows:

Lebara Mobile Plan Bundle Code
£5 plan (with 2.5GB data) Text B5 to 38885
£10 plan (with 12.5GB data) Text B10 to 38885
£15 plan (with 20GB data) Text B15 to 38885
£20 plan (with 25GB data) Text B20 to 38885
£25 plan (with unlimited data) Text B25 to 38885
£30 plan (with unlimited data) Text B30 to 38885

If you don’t have an active plan on your account, you’ll pay Lebara’s standard Pay As You Go rates. These are 25p/minute and 19p/text. You’ll need an active plan to use data on your phone.

Keeping Your Phone Number

If you’re switching from another mobile network to Lebara Mobile, it’s a straightforward process keeping your current phone number.

Start by ordering your new SIM-only plan from the Lebara Mobile website. Once you’ve done that, you can request a PAC Code from your old mobile network. You can get one through their website or app, or by texting PAC to 65075.

When your new SIM card arrives in the post, you can submit the PAC Code to Lebara through this page on their website. They will schedule the transfer of your phone number (normally for the next working day) once you’ve completed the form.

For a step-by-step guide on how to transfer your phone number to Lebara Mobile, please select your current mobile network from the drop down menu below:

PAC Code Finder: Transfer Your Phone Number to Lebara Mobile

Select your current mobile network:

  More Options

For more information about transferring your phone number between networks, see our full guide to using a PAC Code.

More Information

For more information about Lebara Mobile, please see their official website. You can also read our in-depth guide on Lebara Mobile’s unlimited data plan.

Your Comments 60 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 60 comments from readers. You can add your own comment here.

  • DA said:

    On Lebara “free” EU roaming doesn’t really work like on other networks, or like it worked before Brexit. For example, if you have a bundle (with text messages included) and want to send a text to an EU number while being in EU you still need to pay 0.19 GBP each time. On all other networks with free EU roaming it’s actually free.

  • Barry Munckton said:

    Hi. Do you know if it’s possible to start a new plan after only a week or so into a 30 day period. I took out a 2gb to test the network but now have £10 free credit for porting my number so want to add the £10 plan as soon as mine runs out. My problem is catching this at the right time as the data runs out unless it can be set to auto renew early? Thanks.

  • Shwan said:

    do the unused allowances of data, minutes, and texts roll over to the following month, in the monthly plans?

    also, do the inclusive minutes includes free numbers starting 08?

    • Ken replied:

      Hi Shwan,
      Thanks for your comment. To answer your two questions:
      1. Unfortunately, the allowances will not roll over into the following month. You’ll need to use them in that month.
      2. The inclusive minutes will allow you to UK landline and mobile numbers beginning with 01, 02, 03 and 07. 08 numbers are not included within that, though you can call 080 numbers free of charge. If you’re calling an 084 or 087 number, additional charges will apply for this.
      Ken

  • Me said:

    Hi..

    I have unlimited UK minutes and text, of I ring 5588 the voice of says Unlimited “Lebara” minutes and text. What have I actually bought? Will I be charged if calling a UK non Lebara mobile phone or landline?

    • Ken replied:

      Hi there,
      On all of Lebara Mobile’s SIM-only deals costing £10 per month or more, you’ll get unlimited UK minutes (to any landline or mobile number). There’s also a separate allowance of unlimited calls to other Lebara Mobile numbers but this doesn’t actually make a difference as you already have unlimited calls to any network.
      Hope this helps,
      Ken

  • Adrian Bott said:

    Silly question, probably, but what is actually included in the 1000 UK minutes as part of the £5 plan?

    It’s rather confusing with 1000 UK minutes and texts, whilst also specifying unlimited mins and unlimited SMS to United Kingdom Lebara numbers.

    My assumption would be that the 1000 minutes would include all mobile to mobile calls, standard landlines and so on.

    Any clarification greatly appreciated.

    • Ken replied:

      Hi Adrian,
      Thanks for your comment. You can use your inclusive minutes to call UK landline and mobile numbers (most phone numbers beginning with 01, 02, 03 and 07). As Lebara Mobile numbers come under a separate allowance, this won’t count towards the 1,000 minute limit 🙂
      Hope this helps,
      Ken

      • Adrian Bott replied:

        Hello Ken
        Thanks for the prompt reply.

        You have confirmed what I thought was the case, so once my Vodafone contact expires in July, I’ll be moving to Lebara.

        On a side note, it would be good if this information was readily available / clarified on the Lebara web site.

        Thanks again.
        Adrian

    • Ken replied:

      Hi Piotr,
      Great question! According to section 5.2 of Lebara Mobile’s terms and conditions, there isn’t a limit on how much data you can use:

      Where Unlimited data is included in a plan allowance, there is no data cap, subject to fraud exceptions. All general T&C will apply.

      They haven’t said anywhere that the data will slow down once you’ve used more than a certain amount so it’s different from giffgaff where there’s definitely a slowdown once you’ve used 80GB per month. Of course, this doesn’t rule out an unofficial or undocumented slowdown (e.g. through traffic management or throttling) so I would recommend seeing what other users of the plan have said too.
      Hope this helps,
      Ken

      • Colin replied:

        Just thought I’d mention that I’ve been on the Unlimited plan for a month now and for me there are no obvious signs of throttling. Yes it does slow down a bit at popular times of the day (but don’t they all?) though I’ve never dropped below 30mb download yet, it’s generally around the 45mb mark for me (and that’s indoors.) Obviously it may vary in other parts of the country so it’s worth giving them a try on one of the cheap plans just for a month to see how it goes and upgrade if you want to.

        One strange thing, I moved to Lebara from Smarty (Three was rubbish for me) and when I got my Lebara number it was very easy to remember so I thought I wouldn’t take my Smarty number with me. I got a STAC and via online chat with Lebara was told that they can’t accept a STAC. I’ve never heard that since I’ve had a mobile and when I asked why the lady operative didn’t know and just said it was the company policy. So I left it at that and got my Smarty account deactivated directly by them. Just thought I’d mention this as I thought it was very oddball.

        Anyway I’d recommend Lebara and thanks for a very informative website Ken, you certainly don’t miss much.

        • Ken replied:

          Hi Colin,
          Fantastic, and thanks so much for taking the time to share your thoughts and comments on Lebara! It’s really good to hear that you’re having a good experience on their unlimited data plan. It’s really odd regarding what you’ve been told about STAC Codes on Lebara. My understanding was that all mobile networks are now legally mandated to accept STAC Codes, but I’ll have a further look and see if I’m able to find anything…
          Ken

  • Anil said:

    Hi I’m currently in Malaysia and wanted to use my data for WiFi access. I have All in one 6 plan and my understanding was that I can use 10 Gb data from any of the countries listed on Lebara website. I contacted customer care and was told that I can use the data only whilst I’m in India.

    I’ll be grateful if anyone could clarify please. Many thanks.

    • Ken replied:

      Hi Anil,
      Thanks for your comment. Sadly, it’s only possible to use your Lebara Mobile allowances inside the UK as well as countries where they have inclusive roaming at no extra charge (all other EU/EEA countries and India).
      Ken

    • Ken replied:

      Hi Muhammad,
      This is definitely something worth feeding back on to Lebara Mobile! Unfortunately, I’m just a third-party blogger with no sway on which countries are included, but I definitely think it’d be great if they covered more destinations!
      Ken

  • Elizabeth Shepard said:

    Ken, what a great site to discover. My question regards network coverage in Germany. I just need to make a single call when I arrive there but the little phone I use only works on 2G. I am expecting that may be a problem?

    • Ken replied:

      Hi Elizabeth,
      Thanks for your comment. I don’t think there should be a problem using your phone on 2G in Germany. I believe the mobile networks there should still be offering 2G coverage.
      Hope this helps,
      Ken

  • Robert Bodi said:

    I have a 15£ plan and I finished the international minutes
    Can I just buy another plan or I have to wait 30 days until the plan expires??

    • Ken replied:

      Hi Robert,
      I don’t think it’s possible to renew your plan early on Lebara Mobile. However, it might be worth contacting their Customer Support team to see if they’re able to arrange this for you.
      Ken

    • Ken replied:

      Hi Elena,
      Thanks for your comment. You can use a Lebara Mobile UK SIM card at no extra cost when travelling in Europe (including in France and Belgium).
      Hope this helps,
      Ken

  • Blase said:

    What is the usage for international minutes in sim only plans? Can they be used to ring landlines and mobiles or just landlines? Please check that for me. Thanks

  • Blase said:

    Hi, this looks good but I got question regarding this quote: ” You’ll get an allowance of international minutes which can be used for calling 41 countries.”
    So does those minutes allow you to call only landlines or only mobiles or both? I like the £15 bundle a lot it would suit my needs perfect. But I need to know how can I use these international minutes before I commit to try it. I ring mobiles in Poland so if it would turn out to be landlines only it’s a no go for me. My current O2 sim gives me 100 minutes for landlines and mobiles any country in Europe after top up of £15 and nothing else to use in UK just plain pay as you go rates. Please reply swiftly as all above offers for sim only end on 30th April (I checked that in t&c’s for this offer on Lebara website).

    Thank you in advance and kind regards

    P.S. Keep up good work, your website is very helpful and informative.

  • Adrian said:

    Can’t contact them after 6pm !! Number works but can’t log in to top up or see usege .
    Sending me a lot texts but can’t get a verification code .

    Not user friendly . Go with someone else.

    • Ken replied:

      Hi Vani,
      Sorry to hear about the problems you’ve experienced with Lebara Mobile. I’d recommend contacting them with details of your SIM card and order, and asking them to take a look into this for you.
      Ken

  • Nick Taimitarha said:

    I’ve got a Lebara contract for £8 a month and the rate for calling overseas is excellent, I get 1000 minutes a month included. One shortcoming is the cost of sending SMS text messages to international numbers, which they charge 19p per message which quickly add up. It’s a shame they don’t offer international SMS texting within their bundles.

    • Ken replied:

      Hi Nick,
      Agreed that this is definitely a shortcoming of their packages. Are you able to side-step these charges, perhaps by using WhatsApp or another instant messaging service?
      Ken

  • Jim Brennan said:

    Can I act on my next door neighbours behalf He wants to join with lebara He is 81 years young He wants the 5 pound plan

    • Ken replied:

      Hi Jim,
      There’s no reason at all why you couldn’t order a SIM card for him, as there’s no need to undergo a credit check for Lebara and it doesn’t get linked to your credit file. Ideally, you should try to set it up with his payment details (you could use your own as well, but you’d then be responsible for paying all of the bills).
      Ken

      • Jim Brennan replied:

        Mind changer neighbour has decided on land line He will be sorry but its his money I’m out of equation now Thanks for response and sorry to bother

  • tek said:

    Hi,

    I really appreciate this blog, it really helpful and because of your advice I recently got Giff Gaff sim card as it seems like its the most affordable network to call Eritrea. Do know of any other networks that have a better deal to call Eritrea. Any help would be appreciated.

  • Paul said:

    I’ve not been able to subscribe either, saying my payment won’t go through due to a error with my card that is working on all other sites. I’ve tried two cards.

  • Les said:

    I think the £5 plan has been discontinued almost as soon as it began. I tried for an hour using different cards. All resulted in an error. Tried again just now and gave a general site error (different to the error received before). Not a good look for a company. I’m avoiding companies that can’t even handle payment processing; doesn’t inspire confidence in their other operations.

  • Craig said:

    Having a nightmare trying to simply pay for my order. Keeps saying “error”. I’ve run through my entire collection of credit and debit cards. Now I simply don’t care enough to keep going. What an awful first impression. But thanks for the review Ken!

    • Ken replied:

      Hi Stefan,
      Absolutely typical of them to update their plans just after I write my review about it 😉 I’ve just updated the article above to reflect the new line-up of UK National Plans.
      Thanks again for the heads up about this!
      Ken

  • Ryszard Dziedzic said:

    I am user of Lebara about 8 years. Normaly I do recharg by Lebara voucher.This voucher I usuly bay on fuel station in Belfast at Stena ferrys terminal.Now I cant to
    bay voucher beacouse few days charging terminal is out of order.Staff dont now how long will be this situation.For me and my frends this situstion is very dificult.Can Lebara do something for cleaning this situation.
    Many thanks.
    Richard

  • Maria said:

    This money is not enough for compensating me after 2 weeks waiting for an issue to be fixed.

    The 16th of August I asked Lebara mobile to transfer my number from GiffGaff to their company.
    I purchased a plan AIO15 the 31 of July, 15£ plan, which expires the 31th of August.
    They told me they will transfer my number in 72 hours (3 days).
    Today it will be the 14th day I can’t use my phone. Nobody can call me, apparently my number doesn’t exist and of course I can’t call anybody.
    I can’t use internet as well.

    I’ve asked them repeatedly to fix this issue, I’ve written them 5 times, they asked me to wait 24-48 hours for an answer and after the answer is always the same, “sorry for the inconvenience this issue will be fixed in 24-48 hours.” And we start again.
    I’ve called them twice to the customer service, the 25th and 26th August. Both times the operator assures me that it would be fixed in the very same day. But that wasn’t true.

    This is having an impact in my work (I am an architect and they have been 14 days telling my clients that my number doesn’t exist).
    Also in my private life (as I told their customer service on Friday this long weekend I had my family in London, they are Spanish, and it was impossible for them to communicate with me, etc.).

    The reason why I wanted to keep my number was because of work and the reason to change to Lebara was that I am Spanish and I wanted to call my family in Spain free and to be able to call them when they visit me in London to their Spanish numbers.

    I don’t know what else to do.
    I feel cheated.
    I lost money, tomorrow the plan I bought will expire and it will be 15 days I couldn’t use it. They keep telling me it will be solve but it never is.

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