Orange and T-Mobile customers: Register now for enhanced reception on merged network

October 5th, 2010

Orange and T-Mobile customers have access to each other’s 2G networks (for calling and texting) from today. We explain what it means for you and how to opt-in.

From today, Orange and T-Mobile are making their 2G mobile networks available to each other. This means if you’re an Orange customer and you lose coverage on your own network, your phone can connect to a T-Mobile mast to continue making calls and send texts. Similarly, T-Mobile customers can connect to the Orange network when they lose reception on their own network. This national “roaming” facility will be free but customers have to register for the service.

How do I opt-in for this roaming service?

You’ll need to fill in your details on your operator’s webpage:

There will be no changes to your contract, tariff or call charges by opting in. Your operator will send you a text to confirm when roaming has enabled.

Is it compatible with my phone?

Most modern mobile phones should have no problem at all. To begin with, Orange and T-Mobile have decided to make this service opt-in as “some devices may have problems with the service” and so “customer service staff can find out what handset each user has and inform them if their device has any problems”.

If you’ve got a smartphone (e.g. iPhone, Android, Blackberry), you won’t see any difference in 3G coverage or download speeds to start off with. This is because the roaming only covers the 2G networks.

Some phones may display warning messages about “data roaming”. See below for more information.

Can I still use my inclusive minutes and texts as normal?

Yes. You can still use your inclusive minutes and texts as normal whether you are connected to a Orange mast or a T-Mobile mast. Unlike international roaming, there are no extra fees associated with this service.

How can I tell whether I’m connected to an Orange mast or a T-Mobile mast?

If your phone is currently roaming on an Orange or T-Mobile mast, your phone will display the name of both networks:

  • Orange customers roaming on T-Mobile will see the network name “Orange T-Mobile”
  • T-Mobile customers roaming on Orange will see the network name “T-Mobile Orange”

When connected to a “home” mast, your phone will simply display the name of your network as before. Don’t worry what name is displayed: it should make no difference in practice which mast you’re connected to.

When will Orange/T-Mobile roaming be automatically enabled?

This feature will be automatically enabled for all customers from the start of 2011. We’ll keep you updated at Ken’s Tech Tips about any developments on automatic roaming and 3G roaming – sign up for our e-mail newsletter or become a fan on Facebook.

Will a call between Orange and T-Mobile still be charged as a cross-network call?

At the moment a call between Orange and T-Mobile will still be billed as a cross-network call. This is likely to change soon.

My phone is displaying warnings about “Data Roaming”. What does it mean?

Many smartphones are set up to display a warning when you use data/internet over a roaming connection. This is a useful feature because traditionally you only roam whilst abroad and when abroad you pay up to £8/MB for data (see our guide to what MBs means in terms of web pages, emails, etc).

Typically I advise users to disable “data roaming” on their phones. This means you won’t be stung with huge charges if you go abroad as your phone won’t use “data roaming”. The side-effect of this setting is that it also disables data roaming within the UK across Orange and T-Mobile (which has no additional charges). The workaround is to re-enable “data roaming” but remember to turn it off before you leave the UK though or you could be stung with a huge charge.

Will I incur data roaming charges as my phone is warning me?

No, you will not incur any data roaming charges within the UK.

I’m a T-Mobile customer. Can I access Orange services and Orange Wednesday whilst roaming on Orange?

No. Orange services (e.g. Orange voicemail) and Orange Wednesdays are only for Orange customers. The important thing is which network you have an account with: not which network’s masts you’re connected to.

Can I manually choose whether I’m connected to a T-Mobile mast or Orange mast?

Yes. Once you’ve enabled roaming you can choose whether to connect to Orange or T-Mobile on your phone’s “Select network” or “Network operator” screen. There is also a “Select automatically” option where your phone should automatically select the best network. I’ve manually set mine to Orange as I know they provide much better reception than T-Mobile in the area I live.

Can I opt-out of the roaming trial?

Yes. If you are experiencing problems with the cross-network roaming you can opt out:

  • Orange customers: Call customer services on 150 from your Orange Mobile
  • T-Mobile customers: Text YES to 2121

What about the 3G networks?

Previously, T-Mobile and Three had an agreement to share part of their 3G networks in a joint venture named “Mobile Broadband Network Limited” (MBNL). Three and T-Mobile customers can already access some of each other’s masts.

As of last month, Orange also joined the MBNL venture. However, Orange have not yet contributed any of their masts to the MBNL venture. We expect this process to start next year and should lead to better nationwide 3G coverage for Three, Orange and T-Mobile customers.

How are Three customers affected by this change?

Three customers will see no changes. Three customers currently roam on the Orange 2G network when there is no 3G signal available from Three. When Orange begin contributing masts to the MBNL venture, Three customers will be able to start using some Orange 3G masts.

Why are Orange and T-Mobile offering this service?

Orange and T-Mobile recently merged to form a single company “Everything Everywhere”. “Everything Everywhere” intends to maintain both consumer brands but to merge the two networks and reduce costs by streamlining operations.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We'd love to hear your thoughts and any questions you may have. So far, we've received 17 comments from readers. You can add your own comment here.

  1. MLH said:

    I don't recall opting in, however my phone switches between the Orange and Tmobile networks up to 20 times a day, even if I stay at a single location and the roaming tone generated by my Sony Ericsson W100i every time this happens is driving me mad. Since I can't switch off the tone and since Orange also insist in broadcasting service marketing messages from as early as 07:00 in the morning, I'm seriously considering switching to another service provider for a little peace and quiet. I've heard similar stories from friends who are equally unimpressed with Orange.
    Orange, fix the switching problem and also give subscribers the option to limit the timeframe within which marketing messages can be sent (if at all).

  2. @rasseru16 said:

    I wonder what will happen to Virtual networks then? I am with Vectone mobile who uses T-Mobile, will we benefit from the "network merge" ?

    1. Ken Lo
      Ken replied:


      As far as I'm aware, roaming is currently only for Orange customers & T-Mobile customers. However, the networks will inevitable be merging properly eventually in which case I would expect MVNO customers should have access to masts originally operated by both companies.

      Hope this helps!


  3. Mark said:

    So what kind of charges can an Orange customer expect if they're using an iPhone? Will there be a hidden sting every time the phone crosses into T-Mobile territory, given that many apps on the phone automatically use data to update periodically?

  4. Stacey said:

    This is a joke!!! I have been with orange for over 8 month an had a fab service off them , had an internet bolt on of 1gb and never went over 500mb a month now since this change my phone is eating my internet has used over 766mb in 10 days an i am extremely unhappy n orange are useless and are saying i am using this wen on my phone it says i have used 10.3 mb in 3days!!!!!

    1. Ken Lo
      Ken replied:

      Hi Stacey,

      This is very strange indeed. So the 766mb has all gone through the T-Mobile roaming service?


  5. Karen said:


    1. Ken Lo
      Ken replied:

      Hi Karen,

      With Orange 2G roaming enabled, you can GPRS internet on Orange for free when you're connected to the Orange 2G network.


  6. Loraine said:

    my phone (HTC touch 2) advances the time by 1 or more hours every time it roams to Orange!!!! It's very frustrating, and I called 150 to ask how to opt out and was told to text "stop" to the same number I opted in on………….incorrect advice. Does anyone know how to turn off this useless service?

  7. MrMojoRisin' said:


    You have a 10-14 day cooling off period when signing a new contract for a phone – if you knew your reception was awful why didn't you return the phone and swap to a different network?

    Although I'd like to think a network provider like T-Mobile would show some kindness and let you reduce your contract, unfortunately for you I wouldn't be surprised if T-Mobile refuse any change. It's not really their fault that you chose to keep a phone that has poor signal in your area.

    I don't think you should be directing your fury at the network provider, you should be furious with yourself.

  8. vicky said:

    Since signing up to this , whenever i make a call, my voice echos at full volume down the earpiece , most annoying……. don't bother !!!

  9. Mike said:

    Unlucky Steve where exactly do you live ?

  10. steve said:

    I was excited about this as I only have reception on T-mobile 8% of the day which is horrific, usually receive tests hours after they were sent and nobody can call me, even if they do manage to get through as soon as I pick up, it loses network.. So I today opted in and changed the network to T-mobile Orange and I've got the exact same signal strength as i've always had.. I am furious!! I have put up with this since march.. I'm paying £35 a month for what exactly?? When I can't use it?? I have resorted to using my O2 payg Sim in my desire now since it has full signal all of the time and I don't need to worry.. I am going to demand to be cut from my contract as these bullshit promises have turned up nothing at all.

  11. Lazieye said:

    I have a Samsung Galaxy S on Orange and have been able to get the service set up today. However you need to activate data roaming & set the network operator to automatic on this phone.
    Just need to remember to turn off data roaming if you go abroad!

  12. Ken Lo
    Ken said:

    Updated the article with new FAQs and re-posted to the site.

    1. peleus replied:

      I and a colleague both have Samsung Galaxy S handsets and are both with Orange. Neither of us have been able to opt-in to this service whilst another colleague, with a relatively old LG handset, registered in seconds. It seems they have some issues to sort through, even with new models.

      1. Mark replied:

        I have two galaxy s handsets on tmobile and both have been opted in no problem.
        Suggest you call the helpline as they should work fine, mine do.

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