It's easy changing your broadband provider between NOW and BT. Find out how in our step-by-step guide.

Whether you're changing your broadband provider from NOW to BT, or from BT to NOW, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:

Are you switching from NOW to BT, or from BT to NOW?

You can follow the instructions below if you're switching from NOW to BT Broadband.

Are you switching from BT to NOW instead? Tap for instructions.

Step 1: Check your NOW cancellation fee

To start with, check whether a cancellation fee will apply for ending your NOW broadband service.

If you’re already outside the minimum term of your contract with NOW, there will be no cancellation fees for ending your NOW broadband service. You’ll simply pay for your NOW service until the BT Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with NOW (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your NOW broadband service. The cancellation fee for NOW Broadband depends on your plan but is typically between £10.32 and £11.81 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling NOW customer services on 03303 323 050. Alternatively, there’s more information on how to calculate it within our guide to cancelling NOW.

If you have any NOW TV memberships such as an Entertainment Membership, a Cinema Membership or a Sports Membership, these are separate from your NOW Broadband service and will need to be cancelled separately.

Step 2: Order your BT Broadband service

To progress with your broadband switch from NOW to BT, go to BT’s website to order your new BT broadband service.

For more information, select the type of broadband service you're planning to switch to on BT:

At present, BT offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
BT
Fibre Essential
36Mbps download24 month contract£29.99£28.99/month
BT
Fibre 1
50Mbps download24 month contract£29.99£29.99/month
with £70 reward card
BT
ADSL Broadband
10Mbps download24 month contract£29.99£32.99/month
BT
Fibre 2
67Mbps download24 month contract£29.99£33.99/month
with £110 reward card
BT
Full Fibre 100
150Mbps download24 month contract£29.99£35.99/month
with £50 reward card
BT
Full Fibre 500
500Mbps download24 month contract£29.99£45.99/month
with £50 reward card
BT
Full Fibre 900
910Mbps download24 month contract£29.99£55.99/month
with £50 reward card

See all BT Broadband Deals →

During the online order process, BT will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from NOW to BT.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from BT. As long as you do this, BT will arrange for your phone number to be moved over to their service.

There's no need for you to contact NOW to cancel your old home broadband service. This is because the old NOW service will be cancelled for you automatically on the go-live date when your broadband service transfers to BT.

Step 3: Plug in your BT Smart Hub on the go-live date

In advance of your broadband service switching over, BT will send you a new BT Smart Hub through the post. Most customers will be sent the original BT Smart Hub. However, if you sign up for a Hybrid Connect, Complete Wi-Fi, Digital Voice or Full Fibre service, you’ll be sent a BT Smart Hub 2 router instead.

On the go-live date for your BT broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new BT Smart Hub. There'll be instructions inside the package on how you can set up the new BT Smart Hub.

Your new BT Smart Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your NOW router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by BT. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to BT Smart Hub administration screen to change the Wi-Fi network details back to what you had before on NOW.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new BT Smart Hub.

Step 4: Return or recycle your old NOW router

Once your new BT broadband service goes live, your old NOW broadband service will be cancelled automatically. You’ll receive a final bill from NOW following the cancellation, which will reflect your usage of their service up until cancellation.

After the transfer of your service to BT, there’s no need to return your old NOW Broadband Hub if you’d like to keep it. However, it’s best to return it if possible to minimise your environmental footprint and waste. It’s free to return your old NOW Broadband Hub - simply print a returns label from their website and send it back to them in the post.

Start your switch from NOW to BT →

More Information

Please see the BT website for more information about switching to their broadband service.

You can follow the instructions below if you're switching from BT to NOW Broadband.

Are you switching from NOW to BT instead? Tap for instructions.

Step 1: Check your BT cancellation fee

To start with, check whether a cancellation fee will apply for ending your BT broadband service.

If you’re already outside the minimum term of your contract with BT, there will be no cancellation fees for ending your BT broadband service. You’ll simply pay for your BT service until the NOW Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with BT (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your BT broadband service. This is typically 82.5% of the remaining monthly charges for the rest of your contract. You can get a quote for what this exit fee will be by calling BT customer services on 0800 800 150. Alternatively, there’s more information on how to calculate it within our guide to cancelling BT.

If you’re not sure when your current BT broadband contract comes to an end, you can check by logging in to My BT and going to the My orders section. You’ll find the contract end date within the terms of your previously signed BT Broadband contract.

If you have a BT TV subscription, this will be cancelled automatically along with your BT Broadband service. Meanwhile, if you have a BT Mobile plan, you can keep this but you’ll lose the £5 monthly discount for being a BT Broadband customer.

Step 2: Order your NOW Broadband service

To progress with your broadband switch from BT to NOW, go to NOW’s website to order your new NOW broadband service.

For more information, select the type of broadband service you're planning to switch to on NOW:

At present, NOW offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
NOW Broadband
Brilliant Broadband
11Mbps download12 month contract£5£18/month
NOW Broadband
Fab Fibre
36Mbps download12 month contract£5£20/month
NOW Broadband
Super Fibre
63Mbps download12 month contract£5£20/month

See all NOW Broadband Deals →

During the online order process, NOW will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from BT to NOW.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from NOW. As long as you do this, NOW will arrange for your phone number to be moved over to their service.

There's no need for you to contact BT to cancel your old home broadband service. This is because the old BT service will be cancelled for you automatically on the go-live date when your broadband service transfers to NOW.

Step 3: Plug in your NOW Broadband Hub on the go-live date

In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post.

On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new NOW Broadband Hub. There'll be instructions inside the package on how you can set up the new NOW Broadband Hub.

Your new NOW Broadband Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your BT router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by NOW. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to NOW Broadband Hub administration screen to change the Wi-Fi network details back to what you had before on BT.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new NOW Broadband Hub.

Step 4: Return or recycle your old BT router

Once your new NOW broadband service goes live, your old BT broadband service will be cancelled automatically. You’ll receive a final bill from BT following the cancellation, which will reflect your usage of their service up until cancellation.

After the transfer of your service to NOW, you may need to return your old hub to BT:

  • If you signed up to BT Broadband after the 13th December 2019, you’ll have 60 days to return your old BT Broadband Hub. A fee of around £50 will be charged if you fail to return it.
  • If you signed up to BT Broadband before the 13th December 2019, you can decide what to do with the old hub. You’re encouraged to return it or recycle it if possible to minimise electronic waste.

Alternatively, if you bought your own equipment through BT’s online store, it’s yours to keep and there’s no need to return it.

If you’re still using a BT-provided e-mail address, this will stop working 60 days after you cancel your BT Broadband service. If you’d like to keep it, you’ll need to pay for BT’s Premium Email service which costs £7.50/month for up to 11 email addresses. Email addresses provided by BT end with @btinternet.com, @btopenworld.com or @talk21.com.

We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from BT to NOW →

More Information

Please see the NOW website for more information about switching to their broadband service.

Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.

Your Comments 8 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 8 comments from readers. You can add your own comment here.

  • I am trying to take advantage of one of the switching deals from moneysupermarket and am attempting to move from talktalk to vodaphone but the Vodaphone checker tells me they can’t get broadband to my address even though I have FTTP with Talktalk. Is this a common failing of Vodaphone’s checker?

    When I got FTTP I wasn’t concerned about keeping the landline and didn’t request to keep the number, now in my talktalk acount I have under the telephone section an FTTP number FTTP followed by a 6 digit number. I assume this is some sort of line identifier but vodaphone’s checker does not recognise non telephone numbers in its checker and even if I select new line it still won’t let me proceed with an order. I am loathe to contact vodaphone directly as then I’ll probably not receive the £150 reward (stipulated in terms and conditions) thus partially defeating the purpose of switching.

    Failing this I’ll probably just go with the next best deal (if their checker works that is).

    • Hi Daniel,
      Thanks for your comment. There are a few FTTP-enabled areas where Vodafone’s faster plans are not available – I believe this is sometimes due to them having limited capacity on the backhaul. It might be worth checking this with Vodafone directly (you can always go back to order with the offer as discussed, or move on to the next cheapest deal if it isn’t available).
      Hope this helps,
      Ken

  • Patricia Zecevic said:

    I have switched from Virgin to TalkTalk broadband yesterday. Internet works but I don’t know how to get Freeview channels (only Iplayer, All4 apps and Netflix. Can anyone help.
    Also tried hard to cancel Virgin but they kept sending the same texts going round in repetitive circles (a bot not a human clearly) till I cancelled my direct debit. They are impossible to contact to cancel any other way.

  • BT are somewhat ingenuous as the broadband suggested (by a half-moon-inverted-arc denoting ranges) 13mB to 18mBs…..whereas it never got above 5mBs and often 1.9mBs.
    My claim for lower figures was disputed by BT as they insisted that it was the speed ONLY to the modem, the loss between the modem and wifi accessories was not relevant!
    BT drew my attention to the caveat of guaranteed 3mBs but if this is their modus operandi why doesn’t the aforementioned arc go from 3mBs to 18mBs…no answer!
    I explained that a video call with a hospital consultant had not enough bandwith etc…anyways cancelled having negotiated 4months of fees back plus no cancellation fees and moving to virgin/gmail as you suggest.

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