Hello and welcome to Ken's Tech Tips, one of the UK's largest independent mobile technology websites. Our mission is to demystify the world of mobile technology. We're doing that by providing a no-nonsense guide on smartphones & mobile technology here in the UK. Whether you're looking to understand mobile technology, to compare the best deals available on the market, for a full review of the tariffs on each network or for information about changing your network or handset, we're here to help.

If you're looking for specific information, please use the navigation menus above or the search feature in the top-right corner of the page.

Best Places To Buy A Moto Z & Moto Mods: UK’s Cheapest Deals

October 21st, 2016

The Moto Z is Motorola’s new flagship modular smartphone. We compare the UK’s cheapest deals for buying a Moto Z, Moto Z Play and Moto Mods.

Moto Z DesignThe Moto Z is Motorola’s new flagship Android smartphone. With a razor-thin design, the handset is unique as it can easily be customised in just a few seconds by snapping on a Moto Mod.

Moto Mods are a unique feature that allow you to add additional functionality to your Moto Z smartphone. Mods currently include a Hasselblad camera with 10x optical zoom, loud JBL stereo speakers and an enlarged power pack with 20 hours of additional battery life. You can also transform your phone into a projector for easy sharing of content like photos and movies.

In this article, we’ll look at the best value deals for buying a Moto Z or Moto Z Play in the UK. We’ll also look at the range of the available Moto Mods and where you’re able to buy them for the lowest available cost.

Continue Reading »

Best Places To Buy A Moto E3: The UK’s Cheapest Deals

October 18th, 2016

The third-generation Moto E3 from Lenovo and Motorola is now available to buy from £95 unlocked in the UK.

Moto E3

If you’re looking for a highly-affordable entry-level smartphone, Motorola’s third-generation Moto E3 is a great value choice starting at just £95 unlocked.

Running a bloatware-free version of Google’s Android 6.0 Marshmallow, the Moto E3 has some highly-competitive specifications for its price point including a high-definition 5.0-inch display, a quad-core processor and an 8 megapixel camera with LED flash. It also has a splash-proof design with protection against water and a long-lasting 2,800mAh battery.

In this article, we’ll look at the best value deals for buying a third-generation Moto E smartphone in the UK. We’ll also look at the Moto G4 Play: an almost identically-specified alternative with a slightly faster processor and twice as much storage for £25 more.

Continue Reading »

Contact Details For Every UK Mobile Network: Phone Number & Opening Times

October 14th, 2016

Find out how to contact your UK mobile network for a range of issues like billing, coverage, lost & stolen, leaving the network or making a complaint.

Phone CallIn the UK, you’ll occasionally need to contact your mobile network. This might be to discuss billing and coverage issues, or it might be to report your phone or SIM card as lost or stolen. You may also need to contact your mobile network if you’d like to move your number to another provider, if you want to end your mobile contract or if you’d like to make a complaint about the service.

The following table shows information about how you can contact your mobile network. For each network, we’ve provided the customer support phone number along with opening hours for the service and a link back to the official website. Below, we’ve also provided some additional information which should help you when making some common enquiries.

Continue Reading »

O2’s Big Bundles Reviewed: Pay As You Go Packages from £10/month

October 11th, 2016

O2 offers Big Bundle packages from £10/month on Pay As You Go. The bundles come with an allowance of 4G internet, minutes and texts.

O2 Big BundlesIf you’re a customer on O2 Pay As You Go, you can buy a ‘Big Bundle’ package. This will convert your Pay As You Go credit into a one-month allowance of calls, texts and mobile internet.

The Big Bundle packages start from £10/month. For a £10 top-up, you’ll get a one-month allowance of 250 minutes, 1000 texts and 500MB of 4G internet. On higher-priced bundles from £15/month, there are more minutes, texts and mobile internet included.

In this article, we review the O2 Big Bundles tariff. We’ll start by looking at the full range of bundles available. We’ll then compare the Big Bundles to key alternatives available from other mobile networks (e.g. to giffgaff goodybags). We’ll then look at the coverage on O2 and at how you can keep an existing phone number when moving to Big Bundles.

Continue Reading »

BT Sport: The Cheapest Ways Of Watching On Your TV, Laptop & Mobile

October 7th, 2016

There are multiple ways to watch BT Sport on your TV, laptop or smartphone. We compare the available viewing methods and find the cheapest way of watching BT Sport.

BT SportIn the UK, BT Sport allows you to watch 42 live matches from the Premier League along with every game live from the UEFA Champions League and UEFA Europa League. The BT Sport channels also show a number of other events including the Aviva Premiership, European Rugby Champions Cup, SPL, Bundesliga, Serie A, WTA tennis, MotoGP and UFC.

In this article, we’ll discuss the different ways of watching BT Sport on your TV, laptop and smartphone. We’ll also compare each of the methods to find the best value way of watching BT Sport.

Continue Reading »

Free Pay As You Go SIM Cards: Listed, Reviewed & Networks Compared

October 4th, 2016

Get a free SIM card for your mobile phone: Pay As You Go offerings compared from 16 UK networks.

Pay As You Go SIM CardWhether you’re a smartphone fanatic or someone who only uses their phone on an occasional basis, there are some great deals to be had when you order a free Pay As You Go SIM card in the UK.

The best Pay As You Go SIM cards offer super-low rates: they can even rival Pay Monthly SIM cards in terms of value for money. To take advantage of the best offers currently available, simply order a free SIM card below and slot it inside your mobile phone. There are no credit checks or upfront fees. There’s also no need to set up a direct debit: simply top-up your SIM card when you need extra credit to pay for airtime.

Continue Reading »

The UK’s Cheapest Mobile Network For International Phone Calls

October 1st, 2016

Several UK mobile networks provide a low-cost SIM card for making international phone calls. We compare international calling rates and find the best mobile network for calling different countries.

EarthIf you’re in the UK and if you’re making international phone calls, having the right SIM card can save you significant amounts of money.

With a normal UK SIM card, you’ll sometimes need to pay up to £1.50/minute for calling another country. In contrast, a specialist low-cost SIM card for international calling can bring this down to just a couple of pennies per minute (sometimes to as little as 1p/minute).

In this article, we’ll compare the cost of international calling from the UK to 79 different countries. We’ll look at opt-in deals from the major mobile networks including EE, O2 and Vodafone. We’ll also look at specialist mobile networks for international calling: giffgaff, Lebara Mobile, Lycamobile and Tello.

Continue Reading »

Double Speed 4G and 4G+: Worth The Upgrade For Higher Speeds?

September 27th, 2016

EE currently offers three tiers of download speed: standard 4G (up to 20Mbps), double-speed 4G (up to 60Mbps) and 4G+ (up to 90Mbps, their fastest 4G).

EEIf you’re joining EE on a Pay Monthly contract, you now have three different types of tariff to choose from.

Their basic 4G offering is available on 4GEE Essential and starts from £16.99/month with up to a 20Mbps download speed. This is about four times faster than a standard 3G connection (in the real world, typical download speeds will be more like 12-15Mbps).

Customers on the more expensive 4GEE will get access to EE’s faster double-speed 4G network. Download speeds on double-speed 4G can go up to 60Mbps, but are more typically between 24-30Mbps (this is about eight times faster than standard 3G).

Finally, customers on the most expensive 4GEE Max will get access to EE’s fastest 4G+ service (also known as 4.5G or LTE-Advanced). This gives maximum download speeds of up to 90Mbps. You’ll need a compatible smartphone supporting the service (with Category 6 LTE or higher) and you’ll need to be living in a 4G+ coverage area (at the moment, the service is only available in London).

In this article, we’ll review and compare the three different levels of 4G coverage. We’ll also find out how much difference double-speed 4G and 4G+ make in reality, and whether it’s worthwhile to upgrade your handset and tariff.

Continue Reading »

4GEE Max, 4GEE & 4GEE Essentials: EE’s Pay Monthly Tariffs Compared

September 21st, 2016

EE has split their Pay Monthly line-up into three types of tariff: 4GEE Max (with their fastest 4G), 4GEE (up to 60Mbps) and 4GEE Essentials (up to 20Mbps).

EEIf you’re looking to buy a new Pay Monthly handset from EE, there are now three types of tariff you’re able to choose from.

EE’s flagship 4G tariff is known as 4GEE Max. Starting from £25.99/month, it gives you the fastest speeds available and up to 40GB of monthly data. For customers living in London, this includes 4G+ (also known as 4.5G or LTE-Advanced). 4GEE Max also comes with inclusive EU roaming and inclusive BT Sport for the duration of your contract.

For many, the standard 4GEE tariff will offer better value with prices starting from £20.99/month. 4GEE tariffs offer double-speed 4G (maximum download speeds of 60Mbps). You’ll be able to choose a UK data allowance between 1GB and 20GB per month. There’s also 500MB of EU roaming and 6 months of BT Sport included in the tariff.

Finally, if you’re looking at certain handsets, there will also be an entry-level tariff called 4GEE Essential. This will give you up to 2GB of data per month with standard 4G speeds (up to 20Mbps). EU roaming is excluded from 4GEE Essential.

In this article, we’ll take an in-depth look at the three tariffs and we’ll compare the features available on each one.

Continue Reading »

Getting Itemised Bills, Call Logs & VAT Invoices From UK Mobile Networks

September 16th, 2016

If you’re claiming the cost of your mobile phone bill from a company or employer, it might be necessary to obtain an itemised bill or VAT receipt.

Phone CallIn the UK, if you’d like to claim the cost of your mobile phone bill from a company or employer, it will often be necessary to provide an itemised bill or VAT receipt. This documentation will also often be required when you’re running your own business (e.g. for your company tax returns, expenses and VAT).

If you’re looking for an itemised bill, most Pay Monthly mobile networks will offer this. However, it sometimes won’t include your in-bundle usage so it could be meaningless if you have lots of minutes and texts. Sometimes, an additional charge will be made for you to get a fully-itemised bill. Meanwhile, most Pay As You Go networks unfortunately do not provide an itemised bill.

If you’re looking for a VAT invoice, all mobile networks are legally obliged to provide you with one on request. The difficulty of getting a VAT invoice will depend on your mobile network: it’ll sometimes be as easy as downloading a receipt from your online account but occasionally you’ll need to call up or e-mail to request one. Some mobile networks will insist you change to a business tariff before they issue you with a VAT receipt.

In this article, we’ll discuss how to get an itemised bill and VAT receipt from mobile networks in the UK.

Continue Reading »

Next »