It's easy changing your broadband provider between Sky and NOW. Find out how in our step-by-step guide.

Whether you're changing your broadband provider from Sky to NOW, or from NOW to Sky, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:

Are you switching from Sky to NOW, or from NOW to Sky?

You can follow the instructions below if you're switching from Sky to NOW Broadband.

Are you switching from NOW to Sky instead? Tap for instructions.

Step 1: Check your Sky cancellation fee

To start with, check whether a cancellation fee will apply for ending your Sky broadband service.

If you’re already outside the minimum term of your contract with Sky, there will be no cancellation fees for ending your Sky broadband service. You’ll simply pay for your Sky service until the NOW Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with Sky (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Sky broadband service. This cancellation fee is plan-dependent but is typically £12.41 to £24.23 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling Sky customer services on 0333 7591 018. Alternatively, there’s more information on how to calculate it within our guide to cancelling Sky.

You can find the contract end date for your Sky Broadband service by logging in to your My Sky account. Once you’ve logged in, go to your Message Centre followed by Your Contracts. Choose your broadband plan to see details of the end date.

If you have other services such as Sky TV or Sky Mobile, these are separate from your Sky broadband service. You’ll need to contact Sky separately if you’d like to cancel these services at the same time.

Step 2: Order your NOW Broadband service

To progress with your broadband switch from Sky to NOW, go to NOW’s website to order your new NOW broadband service.

For more information, select the type of broadband service you're planning to switch to on NOW:

At present, NOW offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
NOW Broadband
Brilliant Broadband
11Mbps download12 month contract£5£18/month
NOW Broadband
Fab Fibre
36Mbps download12 month contract£5£22/month
NOW Broadband
Super Fibre
63Mbps download12 month contract£5£22/month

See all NOW Broadband Deals →

During the online order process, NOW will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from Sky to NOW.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from NOW. As long as you do this, NOW will arrange for your phone number to be moved over to their service.

There's no need for you to contact Sky to cancel your old home broadband service. This is because the old Sky service will be cancelled for you automatically on the go-live date when your broadband service transfers to NOW.

Step 3: Plug in your NOW Broadband Hub on the go-live date

In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post.

On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new NOW Broadband Hub. There'll be instructions inside the package on how you can set up the new NOW Broadband Hub.

Your new NOW Broadband Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Sky router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by NOW. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to NOW Broadband Hub administration screen to change the Wi-Fi network details back to what you had before on Sky.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new NOW Broadband Hub.

Step 4: Return or recycle your old Sky router

Once your new NOW broadband service goes live, your old Sky broadband service will be cancelled automatically. You’ll receive a final bill from Sky following the cancellation, which will reflect your usage of their service up until cancellation.

If you have an old Sky Broadband router, you’ll need to return it if you have Sky Q or if you joined Sky Broadband after the 4th March 2020. If you don’t, a non-return fee will be charged on your final bill. For everyone else, it’s optional to return your old Sky broadband router but we’d recommend it to reduce the amount of electrical waste.

If you’re using a Sky email address, you can keep it at no additional cost when you cancel your home broadband service. However, you’ll need to make sure you sign in to your account at least once every six months to stop it from being deleted. Email addresses provided by Sky end in @sky.com.

We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from Sky to NOW →

More Information

Please see the NOW website for more information about switching to their broadband service.

You can follow the instructions below if you're switching from NOW to Sky Broadband.

Are you switching from Sky to NOW instead? Tap for instructions.

Step 1: Check your NOW cancellation fee

To start with, check whether a cancellation fee will apply for ending your NOW broadband service.

If you’re already outside the minimum term of your contract with NOW, there will be no cancellation fees for ending your NOW broadband service. You’ll simply pay for your NOW service until the Sky Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with NOW (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your NOW broadband service. The cancellation fee for NOW Broadband depends on your plan but is typically between £10.32 and £11.81 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling NOW customer services on 03303 323 050. Alternatively, there’s more information on how to calculate it within our guide to cancelling NOW.

If you have any NOW TV memberships such as an Entertainment Membership, a Cinema Membership or a Sports Membership, these are separate from your NOW Broadband service and will need to be cancelled separately.

Step 2: Order your Sky Broadband service

To progress with your broadband switch from NOW to Sky, go to Sky’s website to order your new Sky broadband service.

For more information, select the type of broadband service you're planning to switch to on Sky:

At present, Sky offers a range of home broadband plans including the following:

ServiceBroadbandTelevisionMonthly Price
Sky Broadband
Sky Superfast

59Mbps
average download

No TV
£28/month
for 18 months
plus £9.95 upfront
Sky Broadband
Sky Superfast 35

36Mbps
average download

No TV
£30.50/month
for 18 months
plus £9.95 upfront
Sky Broadband
Sky TV Essentials with Superfast 35 Broadband

36Mbps
average download
Sky TV Essentials

200+ channels included
£31/month
for 18 months
plus £29.95 upfront
Sky Broadband
Sky TV Essentials with Superfast Broadband

59Mbps
average download
Sky TV Essentials

200+ channels included
£34/month
for 18 months
plus £29.95 upfront
Sky Broadband
Sky Ultrafast

145Mbps
average download

No TV
£35/month
for 18 months
plus £9.95 upfront
Sky Broadband
Sky TV with Superfast 35 Broadband

36Mbps
average download
Sky ShowcaseSky Atlantic
Sky TV

300+ channels included
£39/month
for 18 months
plus £29.95 upfront
Sky Broadband
Sky TV with Superfast Broadband

59Mbps
average download
Sky ShowcaseSky Atlantic
Sky TV

300+ channels included
£42/month
for 18 months
plus £29.95 upfront
Sky Broadband
Sky TV with Netflix and Superfast 35 Broadband

36Mbps
average download
Sky ShowcaseSky AtlanticNetflix
Sky TV with Netflix

300+ channels included
£43/month
for 18 months
plus £29.95 upfront
Sky Broadband
Sky Ultrafast Plus

500Mbps
average download

No TV
£45/month
for 18 months
plus £9.95 upfront
Sky Broadband
Sky TV with Ultrafast Broadband

145Mbps
average download
Sky ShowcaseSky Atlantic
Sky TV

300+ channels included
£46/month
for 18 months
plus £29.95 upfront
Sky Broadband
Sky TV with Netflix and Superfast Broadband

59Mbps
average download
Sky ShowcaseSky AtlanticNetflix
Sky TV with Netflix

300+ channels included
£46/month
for 18 months
plus £29.95 upfront
Sky Broadband
Sky TV with Netflix and Ultrafast Broadband

145Mbps
average download
Sky ShowcaseSky AtlanticNetflix
Sky TV with Netflix

300+ channels included
£50/month
for 18 months
plus £29.95 upfront
Sky Broadband
Sky TV with Ultrafast Plus Broadband

500Mbps
average download
Sky ShowcaseSky Atlantic
Sky TV

300+ channels included
£56/month
for 18 months
plus £29.95 upfront
Sky Broadband
Sky TV with Netflix and Ultrafast Plus Broadband

500Mbps
average download
Sky ShowcaseSky AtlanticNetflix
Sky TV with Netflix

300+ channels included
£60/month
for 18 months
plus £29.95 upfront
Sky Broadband
Sky TV with Sky Sports & Superfast Broadband

59Mbps
average download
Sky ShowcaseSky AtlanticSky Sports
Sky TV with Sky Sports

300+ channels included
£62/month
for 18 months
plus £29.95 upfront

See all Sky Broadband Deals →

During the online order process, Sky will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from NOW to Sky.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Sky. As long as you do this, Sky will arrange for your phone number to be moved over to their service.

There's no need for you to contact NOW to cancel your old home broadband service. This is because the old NOW service will be cancelled for you automatically on the go-live date when your broadband service transfers to Sky.

Step 3: Plug in your Sky Broadband Hub on the go-live date

In advance of your broadband service switching over, Sky will send you a new Sky Broadband Hub through the post.

On the go-live date for your Sky broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Sky Broadband Hub. There'll be instructions inside the package on how you can set up the new Sky Broadband Hub.

Your new Sky Broadband Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your NOW router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Sky. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Sky Broadband Hub administration screen to change the Wi-Fi network details back to what you had before on NOW.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Sky Broadband Hub.

Step 4: Return or recycle your old NOW router

Once your new Sky broadband service goes live, your old NOW broadband service will be cancelled automatically. You’ll receive a final bill from NOW following the cancellation, which will reflect your usage of their service up until cancellation.

After the transfer of your service to Sky, there’s no need to return your old NOW Broadband Hub if you’d like to keep it. However, it’s best to return it if possible to minimise your environmental footprint and waste. It’s free to return your old NOW Broadband Hub - simply print a returns label from their website and send it back to them in the post.

Start your switch from NOW to Sky →

More Information

Please see the Sky website for more information about switching to their broadband service.

Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.

Your Comments 27 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 27 comments from readers. You can add your own comment here.

  • Hi Ken, thanks for great step by step guide and deal links.

    Swithing from TAlkTalk to Now during a postal strike.
    It’s likley my new router wont be delviered till after my go live date and i clearly dont want to be without internet.
    Will i simply be able to continue to use my old Talktalk router once i go live with NOW? when the new router eventually arrives then i will swich over the equipment. I was’nt sure if the routers are locked to the service providers. Any advice would be appreciated here.

    • Hi Martin,
      Thanks for your comment. In general, the vast majority of routers are locked so you won’t be able to use them on a different ISP/provider. I’d therefore recommend getting in touch with NOW to discuss this with them and what your options are if the router does not arrive in time.
      Hope this helps,
      Ken

  • Hi Ken
    I am Vodafone customer and switching over my broadband and telephone services to Virgin Media . Virgin media claims they use their own infrastructure. Does that mean I will need to plug in my new Virgin media router at a different socket that I currently use for Vodafone. If not, that means, I practically will be using same infrastructure I was using whist with Vodafone. can you please enlighten me hoe does it work?

    • Hi Muhammad,
      Thanks for your comment. Yes, that’s right – Virgin Media uses their own cable-based network so it’ll be a different socket from the one that you use with Vodafone. They’ll come around to install it in your home, if you haven’t previously been connected to the Virgin Media network.
      Hope this helps,
      Ken

  • Hi Ken,

    I would like to move from Now broadband to Sky broadband, but would like to keep my landline number if I switch. Do you know if this is possible ?

    Thanks
    Jeremy

    • Hi Jeremy,
      Absolutely! Just provide your existing landline number to Sky when you sign up and they’ll arrange this all for you 🙂
      Ken

Load more comments (21)

Leave a Reply