It's easy changing your broadband provider between Sky and NOW. Find out how in our step-by-step guide.
Whether you're changing your broadband provider from Sky to NOW, or from NOW to Sky, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:
Are you switching from Sky to NOW, or from NOW to Sky?
You can follow the instructions below if you're switching from Sky to NOW Broadband.
Are you switching from NOW to Sky instead? Tap for instructions.
Step 1: Check your Sky cancellation fee
To start with, check whether a cancellation fee will apply for ending your Sky broadband service.
If you’re already outside the minimum term of your contract with Sky, there will be no cancellation fees for ending your Sky broadband service. You’ll simply pay for your Sky service until the NOW Broadband go-live date which will be given to you here.
If you’re still within the minimum term of your contract with Sky (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Sky broadband service. This cancellation fee is plan-dependent but is typically £12.41 to £24.23 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling Sky customer services on 0333 7591 018. Alternatively, there’s more information on how to calculate it within our guide to cancelling Sky.
You can find the contract end date for your Sky Broadband service by logging in to your My Sky account. Once you’ve logged in, go to your Message Centre followed by Your Contracts. Choose your broadband plan to see details of the end date.
If you have other services such as Sky TV or Sky Mobile, these are separate from your Sky broadband service. You’ll need to contact Sky separately if you’d like to cancel these services at the same time.
Step 2: Order your NOW Broadband service
To progress with your broadband switch from Sky to NOW, go to NOW’s website to order your new NOW broadband service.
For more information, select the type of broadband service you're planning to switch to on NOW:
At present, NOW offers a range of home broadband plans including the following:
| Service | Average Speed | Contract Length | Upfront Price | Monthly Price |
|---|---|---|---|---|
 Brilliant Broadband | 11Mbps download | 12 month contract | £5 | £18/month |
Fab Fibre | 36Mbps download | 12 month contract | £5 | £20/month |
Super Fibre | 63Mbps download | 12 month contract | £5 | £22/month |
During the online order process, NOW will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from Sky to NOW.
If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from NOW. As long as you do this, NOW will arrange for your phone number to be moved over to their service.
There's no need for you to contact Sky to cancel your old home broadband service. This is because the old Sky service will be cancelled for you automatically on the go-live date when your broadband service transfers to NOW.
Step 3: Plug in your NOW Broadband Hub on the go-live date
In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post.
On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new NOW Broadband Hub. There'll be instructions inside the package on how you can set up the new NOW Broadband Hub.
Your new NOW Broadband Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Sky router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by NOW. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.
Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to NOW Broadband Hub administration screen to change the Wi-Fi network details back to what you had before on Sky.
If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new NOW Broadband Hub.
Step 4: Return or recycle your old Sky router
Once your new NOW broadband service goes live, your old Sky broadband service will be cancelled automatically. You’ll receive a final bill from Sky following the cancellation, which will reflect your usage of their service up until cancellation.
If you have an old Sky Broadband router, you’ll need to return it if you have Sky Q or if you joined Sky Broadband after the 4th March 2020. If you don’t, a non-return fee will be charged on your final bill. For everyone else, it’s optional to return your old Sky broadband router but we’d recommend it to reduce the amount of electrical waste.
If you’re using a Sky email address, you can keep it at no additional cost when you cancel your home broadband service. However, you’ll need to make sure you sign in to your account at least once every six months to stop it from being deleted. Email addresses provided by Sky end in @sky.com.
We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.
Start your switch from Sky to NOW →
More Information
Please see the NOW website for more information about switching to their broadband service.
You can follow the instructions below if you're switching from NOW to Sky Broadband.
Are you switching from Sky to NOW instead? Tap for instructions.
Step 1: Check your NOW cancellation fee
To start with, check whether a cancellation fee will apply for ending your NOW broadband service.
If you’re already outside the minimum term of your contract with NOW, there will be no cancellation fees for ending your NOW broadband service. You’ll simply pay for your NOW service until the Sky Broadband go-live date which will be given to you here.
If you’re still within the minimum term of your contract with NOW (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your NOW broadband service. The cancellation fee for NOW Broadband depends on your plan but is typically between £10.32 and £11.81 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling NOW customer services on 03303 323 050. Alternatively, there’s more information on how to calculate it within our guide to cancelling NOW.
If you have any NOW TV memberships such as an Entertainment Membership, a Cinema Membership or a Sports Membership, these are separate from your NOW Broadband service and will need to be cancelled separately.
Step 2: Order your Sky Broadband service
To progress with your broadband switch from NOW to Sky, go to Sky’s website to order your new Sky broadband service.
For more information, select the type of broadband service you're planning to switch to on Sky:
- Essential Plus Broadband
- Superfast Broadband
- Ultrafast Broadband
- Ultrafast Plus Broadband
- Broadband and TV
At present, Sky offers a range of home broadband plans including the following:
| Service | Broadband | Television | Monthly Price |
|---|---|---|---|
 Sky Superfast | 59Mbps average download | No TV | £28/month for 18 months |
Sky Essential Plus | 11Mbps average download | No TV | £30/month for 18 months |
Sky TV Essentials | 59Mbps average download | Sky TV Essentials 200+ channels included | £33/month for 18 months plus £29.95 upfront |
Sky Ultrafast | 145Mbps average download | No TV | £35/month for 18 months |
Sky TV with Netflix and Superfast Broadband | 59Mbps average download |    300+ channels included | £43/month for 18 months plus £29.95 upfront |
Sky Ultrafast Plus | 500Mbps average download | No TV | £45/month for 18 months |
Sky TV with Ultrafast Broadband | 145Mbps average download | 300+ channels included | £50/month for 18 months plus £29.95 upfront |
Sky TV with Netflix and Ultrafast Broadband | 145Mbps average download | 300+ channels included | £51/month for 18 months plus £29.95 upfront |
Sky TV with Ultrafast Plus Broadband | 500Mbps average download | 300+ channels included | £58/month for 18 months plus £29.95 upfront |
Sky TV with Netflix and Ultrafast Plus Broadband | 500Mbps average download | 300+ channels included | £59/month for 18 months plus £29.95 upfront |
Sky TV with Sky Sports & Superfast Broadband | 59Mbps average download |  300+ channels included | £64/month for 18 months plus £29.95 upfront |
During the online order process, Sky will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from NOW to Sky.
If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Sky. As long as you do this, Sky will arrange for your phone number to be moved over to their service.
There's no need for you to contact NOW to cancel your old home broadband service. This is because the old NOW service will be cancelled for you automatically on the go-live date when your broadband service transfers to Sky.
Step 3: Plug in your Sky Broadband Hub on the go-live date
In advance of your broadband service switching over, Sky will send you a new Sky Broadband Hub through the post.
On the go-live date for your Sky broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Sky Broadband Hub. There'll be instructions inside the package on how you can set up the new Sky Broadband Hub.
Your new Sky Broadband Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your NOW router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Sky. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.
Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Sky Broadband Hub administration screen to change the Wi-Fi network details back to what you had before on NOW.
If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Sky Broadband Hub.
Step 4: Return or recycle your old NOW router
Once your new Sky broadband service goes live, your old NOW broadband service will be cancelled automatically. You’ll receive a final bill from NOW following the cancellation, which will reflect your usage of their service up until cancellation.
After the transfer of your service to Sky, there’s no need to return your old NOW Broadband Hub if you’d like to keep it. However, it’s best to return it if possible to minimise your environmental footprint and waste. It’s free to return your old NOW Broadband Hub - simply print a returns label from their website and send it back to them in the post.
Start your switch from NOW to Sky →
More Information
Please see the Sky website for more information about switching to their broadband service.
Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.
Geoff said:
Having come to the end of my 2 year contract with BT, being a Vodafone mobile customer and having been offered a very good deal to transfer the full fibre broadband and landline to them, I went ahaead and placed an order with Vodafone. They sent a new router and told me to swap it for the old BT one on 14th December 2020, so that I would be connected on that day. I checked the day before to ensure that the connection would be going ahead. On 14th December alas the connection did not take place. I phoned Vodafone every day in the next 4 days being repeatedly assured that the connection would soon happen. Meanwhile the landline went dead. On 18th December I looked at the Vodafone customer forum page and was shocked to see that others had suffered the same problem even waiting up to 10 days without progress to connection. Having received an email from BT informing me that the broadband service would not end until 22nd December, I contacted them and asked to keep the broadband and landline with them and set up a new contract. They assured me that the broadband would not be disconnected and so I swapped the router back to the BT one again and the internet connection was restored. What a relief. NO!! On 22nd December the broadband WAS disconnected. BT apologised and assured me it would be reconnected on 24th. It wasn’t. Then they said it would happen on 31st. It didn’t. It still hasn’t been reconnected. No landline since 14th December. No broadband since 22nd December. Countless hours waiting on the phone almost daily in lengthy queues. A complete disaster.
Mark replied:
Ofcom state that service providers must follow the rules which state that any “loss of service” must not exceed one working day “if technically possible”. Providers will have to compensate you if problems continue beyond this.
Geoff Roberts replied:
Thank you for your response. Despite being assured verbally and by email by BT that we would be able to keep our old telephone number, when we did eventually get the landline connected again we were given a new number. The old phones didn’t work and we were told that we would need adapters or new digital phones. First the sent the wrong adapter. Then the wrong phone, then only one adapter instead of the four promised. Then the router needed changing because we had been given halo. Daily lengthy phone calls were needed to get things sorted out. We were told that we would receive compensation after two weeks. Instead we were billed an extra £50 for equipment that was supposed to be free. This has now been credited but we have only been given a paltry £10 compensation.
Xen Gladstone said:
We live in a house with a complicated and very fragile mesh system. I have been sent the new router which is a technicolour router and have therefore no idea which of the providers I am potentially switching to as it isn’t listed on your website or in any of the accompanying documents.
With the country on the verge of another lockdown and the risk of no internet over Christmas if installation goes wrong, I am very reluctant to do anything at the moment, as the risk massively outweighs the return right now. Is it possible to speak to a techncian to get some proper guidance? Your video is all well and good for a normal sized residence but with the number of boards and wires we have this is not that straightforward. Also as a large house with multiple users and devices I would very much like to ensure transition is seemless in terms of passwords etc., all staying current and don’t know how to log into the router to do this.