O2 offers Big Bundle packages from £10/month on Pay As You Go. The bundles come with a one-month allowance of 4G internet, minutes and texts.

O2 Big BundlesIn the UK, customers on O2 Pay As You Go can convert their Pay As You Go credit into a Big Bundle package. This gives you a one-month allowance of calls, texts and mobile internet, with bundles ranging in price from £10 to £30 per month.

The most popular Big Bundle packages cost £10/month. For £10/month, O2’s Data Big Bundle comes with 100 minutes, 100 texts and 1GB of 4G internet. Alternatively, customers wanting more minutes and texts can get the regular £10 Big Bundle with 250 minutes, 1000 texts and 500MB of data.

In this article, we’ll review O2’s Big Bundles tariff. We’ll look at the bundles available on O2 and how they compare to the bundles available on rival mobile networks. We’ll also look at the level of coverage you can expect on O2 and how to keep your existing phone number when moving to the network.

Stop Press: giffgaff is a low-cost sub-brand of O2, offering much larger allowances for a lower monthly price (e.g. 500 minutes, unlimited texts and 2GB of data for £10/month). If you’re a customer of O2 Pay As You Go, you can save money switching to giffgaff whilst getting the exact same coverage.

Order giffgaff SIM card (Free) →

Bundles & Pricing

O2 Cat - SIM Card

In the UK, O2 is one of the largest mainstream Pay As You Go mobile networks. They currently offer a choice of three different Pay As You Go tariffs:

  • Big Bundles: With Big Bundles, your top-up will be converted automatically into a one-month allowance of calls, texts and mobile internet. Any unused allowances will expire at the end of the month.
  • Classic Pay As You Go: With Classic Pay As You Go, you’ll pay for your usage on a per-minute, per-text and per-megabyte basis. Your credit won’t expire providing your SIM card remains active, and there’s no need to top-up every month.
  • International: This is O2’s specialist SIM card for international calling. With International SIM, you can call abroad from 1p/minute.

By default, new customers will be enrolled on the Big Bundles tariff (this is unless you specifically choose a Classic Pay As You Go or International SIM card during the order process).

For regular mobile users and for customers with a smartphone, the Big Bundles tariff will typically work out to be better value. This is because you’ll get a set allowance for a fixed monthly price (e.g. 100 minutes, 100 texts and 1GB of data for £10).

For lighter mobile users who don’t have a smartphone, Classic Pay As You Go may work out to be better value as it doesn’t have a minimum monthly top-up requirement.

Big Bundles

On O2’s Big Bundles tariff, your Pay As You Go credit will be converted automatically into a one-month allowance of calls, texts and mobile internet.

At present, there are seven Big Bundle packages you’re able to choose from:


Please note: some of the above bundles may not be available when you order your SIM card online. However, you’ll be able to change to that bundle once the SIM card has arrived by texting the relevant bundle code from below.

All Big Bundle packages will last for one calendar month with any unused allowances expiring along with the bundle.

Upon the expiry of your bundle, O2 will try to renew the same bundle automatically on your account (this is providing you have enough Pay As You Go credit remaining on your account). If you don’t have enough credit for the automatic renewal, the Big Bundle will be added when you next top-up your account.

Out of Bundle Charges

Top Up Logo
Out-of-bundle charges are 35p/minute, 15p/text and £1/day for up to 50MB of internet.

Customers who exceed the inclusive allowance on their Big Bundle package will pay O2’s out-of-bundle rates. These are 35p/minute, 15p/text and £1/day for up to 50MB of data (this will buy you O2’s Web Daily bolt-on). If you use more than 50MB of data during one day, you’ll be charged another £1/day for up to 50MB of additional data.

The following table shows out-of-bundle rates on O2’s Big Bundles tariff:

Calling Rates:
Voice Calls 35p/minute (any network, any time)
Calls to Voicemail 30p/call (when outside of allowances)
Calls to Special Rate Numbers 55p/minute access charge
+ service charge from the company you’re calling
Messaging Rates:
Text Message (SMS) 15p
Picture Message (MMS) 45p
Internet Rates:
Mobile Internet £1/day (up to 50MB/day)

The prices in this table are stated for UK-to-UK only. If you’re travelling abroad or making an international phone call, higher charges will normally apply. Source for pricing information: O2 [1, 2].

Outgoing phone calls are charged for on a per-minute basis. This means the length of all phone calls will be rounded up to a full minute before the charge is calculated and deducted from your account. For example, a 61-second phone call will be charged as 2 complete minutes (2 minutes x 35p/minute = 70p). There is also a minimum call charge equivalent to 1 minute (so you’ll pay a minimum of 35p per call).

The charges for calling abroad are typically much higher than for calling inside the UK (normally £1.50/minute and 20p/text). If you buy a Big Bundle costing £20/month or more, O2 will offer you the same discounted rates as available on their International SIM card.

Classic Pay As You Go

O2 Classic Pay As You Go
The rates on Classic Pay As You Go are 5p/minute, 5p/text and 5p/MB.

Customers who only use their phone on a very occasional basis will potentially be better off choosing Classic Pay As You Go.

On Classic Pay As You Go, there’s no need to convert your credit into a one-month allowance of calls, texts and internet. Instead, it operates on a traditional Pay As You Go basis: you top-up your phone and your credit remains until the time when you actually use it.

Customers on Classic Pay As You Go will pay a discounted rate of 5p/minute, 5p/text and 5p/MB. It isn’t possible to buy a Big Bundle package when on the Classic Pay As You Go tariff.

For more information, please see the O2 website or our full review of the tariff.

A Cheaper Alternative

Giffgaff Goodybag Icons - NewFor a better value alternative to O2’s Big Bundles, we recommend joining giffgaff and getting one of their goodybag bundles.

giffgaff is a low-cost sub-brand of O2, using the same O2 network to provide the underlying coverage. You’ll therefore get the same underlying service as on O2, with the benefit of lower prices and larger allowances.

giffgaff currently offers a choice of seven goodybag bundles:

£5 Goodybag150500100MB£5.00
£7.50 Goodybag250Unlimited1GB£7.50
£10 Goodybag500Unlimited3GB£10.00
£12 Goodybag750Unlimited4GB£12.00
£15 Goodybag1,000Unlimited6GB£15.00
£18 Goodybag2,000Unlimited9GB£18.00
£20 GoodybagUnlimitedUnlimitedAlways-On£20.00

To give an example, giffgaff has a £10 goodybag with 500 minutes, unlimited texts and 2GB of 4G internet. This is five times as many minutes and twice as much data as you’d get on O2’s £10 Data Big Bundle. Alternatively, giffgaff has a £7.50 goodybag with 250 minutes, unlimited texts and 750MB of data.

Customers without a goodybag bundle will pay 15p/minute, 5p/text and 5p/MB. You’ll get free giffgaff-to-giffgaff calls and texts providing you’ve topped up at least once in the past 3 months.

For more information, please see our full review of giffgaff. Alternatively, you can order a free SIM card from the giffgaff website.

Comparison to Alternatives

In the following section, we’ll compare O2’s Big Bundles to rival offerings from other mobile networks.

£5 per month bundles

5 Pound NoteOn O2, the cheapest Big Bundle package currently starts from £10/month. In contrast, some rival mobile networks have deals available from just £5/month.

If you’re happy having coverage from EE rather than O2, we’d recommend ordering a free SIM card from ASDA Mobile. For just £7/month, you’ll get 300 minutes, 2000 texts and 1GB of 4G internet. This will save you £3 per month compared to O2’s £10 Data Big Bundle whilst giving you three times as many minutes and the same amount of data. You can check the coverage on ASDA Mobile in your area here.

The following bundles are available for £5/month:

ASDA Mobile1252,000200MB£5.00

The following bundles are available for £7/month:

ASDA Mobile300Unlimited1GB£7.00

£10 per month bundles

10 Pound Note

At the £10/month price point, O2 is offering a choice of two Big Bundles:

  • £10 Data Big Bundle: 100 minutes, 100 texts and 1GB of internet
  • £10 Big Bundle: 250 minutes, 1000 texts and 500MB of internet

When ordering a SIM card online, you’ll only be able to choose the £10 Data Big Bundle. However, if you’d like the regular £10 Big Bundle, you can switch to this by texting 10BUNDLE to 21300 after receiving your SIM card.

A better value deal compared to both of the above option scan be found on ASDA Mobile and giffgaff. For just £10/month, both networks will give you 2GB of data (twice as much data as on O2’s £10 Data Big Bundle). You’ll also get more minutes and unlimited texting (ASDA offers 600 minutes and giffgaff offers 500 minutes).

ASDA Mobile600Unlimited2GB£10.00

Order ASDA Mobile SIM Card (Free) → Order giffgaff SIM Card (Free) →

£15 per month bundles

15 Pound NotesO2 also provides a choice of two bundles costing £15 per month:

  • £15 Data Big Bundle: 250 minutes, 250 texts and 4GB of internet
  • £15 Big Bundle: 750 minutes, 2000 texts and 2GB of internet

As before, you’ll only be able to choose the £15 Data Big Bundle when ordering your SIM card online. However, you can easily change to the regular £15 Big Bundle by texting 15BUNDLE to 21300 once your SIM card arrives.

For a better value alternative, giffgaff and ASDA Mobile both offer 1000 minutes, unlimited texts and 5GB of internet (this is four times as many minutes and an extra 1GB of data compared to O2’s £15 Data Big Bundle).

ASDA Mobile1,000Unlimited5GB£15.00

£20 per month bundles

20 Pound NoteFor £20/month, O2 offers a Data Big Bundle with 250 minutes, 250 texts and 6GB of internet.

For a better value alternative, choose giffgaff’s £18 goodybag with 2000 minutes, unlimited texts and 6GB of internet. Alternatively, giffgaff’s £20 goodybag comes with unlimited minutes, unlimited texts and Always-On data (unlimited downloads with 4G and tethering on the first 6GB per month).

ASDA MobileUnlimitedUnlimited8GB£20.00

For more information, please see our full comparison of the UK’s best value Pay As You Go bundles.


2G, 3G and 4G Coverage

O2 offers 99% population coverage across the UK.

O2 offers 99% population coverage across the UK. At the time of writing, this includes 99% coverage on 2G, 98% coverage on 3G and 78% coverage on 4G. O2 has made a public commitment to increasing this so they reach 98% coverage on 4G by the end of 2017.

On the Big Bundles tariff, customers will have access to all types of coverage including 2G, 3G and 4G.

Before signing up to the Big Bundles tariff, we strongly recommended checking the O2 coverage in your area. You can do this by entering your postcode on O2’s online coverage map:

Check O2 Coverage (o2.co.uk) →

We’d typically recommend joining O2 only if you’re able to get at least 3G or 4G coverage.

Before signing up to the O2 network, it may also be worth checking your coverage on ASDA Mobile (a cheaper alternative using the EE network). Alternatively, if you’re only able to receive a signal from O2, a free SIM card from giffgaff may offer you better value than O2.


Tethering or personal hotspot refers to the process of sharing your smartphone’s internet connection with other devices (e.g. with your laptop or tablet).

It’s possible to tether on all O2 Pay As You Go tariffs, including when using one of the Big Bundles tariffs. If you’re using an older version of the iPhone, you may experience problems with this if your handset isn’t running iOS 10.1 or newer, with version 26.1 or later of the O2 carrier settings.

For more information, please see our in-depth article about tethering on UK mobile networks.

Joining Big Bundles

New Customers

Customers who are new to O2 can join in one of two ways: either by buying a new Pay As You Go smartphone from O2 or by ordering a free Pay As You Go SIM card for their existing handset.

If you already have a handset that you’d like to use on O2, you should check to make sure your handset is unlocked. For more information, see our step-by-step guides to unlocking an iPhone and unlocking a Samsung Galaxy smartphone.

Existing O2 Customers

If you already have an O2 Pay & Go SIM card, you can switch to the Big Bundles tariff at any time. You can also change the Big Bundle on your account by sending a text message as follows to 21300:

Bundle Required Bundle Code for Opting In
£10/month Data Big Bundle (with 1GB data) Text 10DATABB to 21300
£10/month Big Bundle (with 500MB data) Text 10BUNDLE to 21300
£15/month Data Big Bundle (with 4GB data) Text 15DATABB to 21300
£15/month Big Bundle (with 2GB data) Text 15BUNDLE to 21300
£20/month Data Big Bundle (with 6GB data) Text 20DATABB to 21300
£25/month Data Big Bundle (with 8GB data) Text 25DATABB to 21300
£30/month Data Big Bundle (with 20GB data) Text 30DATABB to 21300

It’s also possible to change tariff by calling 2202 or by logging in to the My O2 website or application.

Keeping Your Phone Number

Transfer Phone Number to O2 Big Bundles
It takes around one working day to transfer your phone number over to O2 Pay As You Go.

If you’re switching from another network to O2, it’s a straightforward process to keep your existing phone number.

To do so, you’ll need to ask your current mobile network to provide you with a PAC Code. By law, they’ll need to provide this to you free of charge within two hours of your request.

Once you have that, you can order your new Pay As You Go handset or SIM card from O2’s website. After your new phone or SIM arrives, you can provide your PAC Code to O2 through this online form. Once you’ve done that, your phone number transfer will be scheduled by O2, normally for the next working day.

For a step-by-step guide on moving your phone number to O2, please select your current mobile network from the drop down menu below:

PAC Code Finder: Transfer Your Phone Number to O2

Your current network provider:

  More Options

It isn’t possible to transfer Pay As You Go credit from your old mobile network to O2. You should therefore try to use it up before moving your phone number to O2 (your account on your old mobile network will be closed when you use the PAC Code).

More Information

For more information about Big Bundles, please see the official O2 website. You can also order a free O2 Pay As You Go SIM card on the Big Bundles tariff.

Your Comments 44 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 44 comments from readers. You can add your own comment here.

  • Jenny Mackenzie said:

    Hi Ken! As you know, I’ve written to you before expressing satisfaction with O2, but have just had a sobering reality check. I’ve had a £30 Big Bundle for over two years, which gave me 3,000 UK minutes, 4,000 texts + 20GB data. But it ran out on 31st July when I was in Switzerland for work. I arrived back yesterday to learn when I tried to renew my bundle that because I’d skipped a month, I had to accept the new, revised allowance and was gobsmacked to discover that minutes had been reduced to just one-sixth of what I got previously: 500 minutes; texts were worse: a mere one-eighth of my old allowance at 500; data was unchanged at 20GB. I now apparently have international minutes “from 1p a minute” but I did anyway cos I kept a healthy credit balance on O2 WorldChat. How can they get away with slashing their offering so drastically? (For comparison, at the same £30 price even the much-maligned Vodafone still offers 3,000 minutes, unlimited texts, 20GB data PLUS rollover of unused allowances to the next month.) O2 just lost a very loyal advocate!

    • Hi Jenny,
      Yes, unfortunately, O2 recently updated their bundles to reduce the number of minutes and to increase the amount of data (at least on lower-priced plans). It might be worth giving O2 Customer Services a quick call to see if they’ll possibly consider re-instating your minutes (you’re spending a fair bit with them so it’s possible they’ll overlook the skipped month and put you back on the old tariff). Alternatively, there are a number of mobile networks offering unlimited minutes & unlimited texts on Pay As You Go (e.g. £20/month on Three with 12GB of data, or £25/month with 30GB).

  • Wow thanks for this article… I got all the info I needed and way more informative than the O2 website itself. Brilliant!

  • Hi my brother is with o2 pay as you go he puts £10 a month on his phone but runs out of minutes how much more does he need to put on so he gets enough minutes to last the month

    • Hi Diane,
      Thanks for your comment. See the table here for a list of O2’s current Big Bundles. For instance, if your brother were to upgrade to the £15 Big Bundle, he would have 750 minutes per month which should hopefully be more suitable!

  • I know most of the comments are about tariffs, but I’ve a question about unlocking phones, can only the place I’ve purchased the phone unlock it, I’m waiting for a delivery of a new phone from O2 I’ve not signed up to a tariff with them but they are sending a £10 Big Bundle triple sim but I want to used another network, but after looking on-line it’s looks like I’ve got to be with O2 12 months before I can request to be unlocked, the phone is a OnePlus 3T and is a Christmas present for my son.

    • Hi Helen,
      There’s more information here about unlocking your smartphone but in short: yes, the only “legitimate” way of unlocking your handset is directly from your mobile network (i.e. O2). Saying that, there are a couple of people on the OnePlus forum suggesting the handset might be provided unlocked (so possibly worth double-checking with O2 to see whether the handset is locked).

  • How come 02 are way behind others? Us loyal customers don’t get any good deals like Giffgaff and ASDA. You are 100 times bigger company than those yet when you phone up and you manage to talk to someone there attitude is ‘well go with them then’.
    Sort something out for your customers who have been with you a long time like myself. As for the gurus you have in store in, they are useless arrogant and most times too busy talking c**p

  • Edward Bowden said:

    Hi Ken

    Thanks as always for this clear page.

    I’ve ordered an O2 phone online, and added a £10 big bundle sim, but it hasn’t charged me for the additional £10. Have I made £10, or will the SIM have no credit on it?

    • Hi Edward,
      Thanks for your comment. The SIM card itself should normally be free. Therefore, if you paid £10 for it, this will likely appear in the form of your first £10 Big Bundle. If they didn’t actually charge you anything, it’s possible the SIM card will have no money on it (in this case, you’ll need to top-up by £10 to get your first Big Bundle).
      Hope this helps,

  • linda wildman said:

    hi ive been a 02 customer for more years than i would like to admit, ive always been on £15 a month free calls and txt to 02 customers but lately my friends and family have been changing to other users as they have found better deals so now i’m paying in access of30/40 pounds a month where as before i could call and my allowance was always there as they were 02 I have tried to get in touch with customer service 4445 this is now transfered to 4444 and have to listen to all there top up etc. i have tried to chat on line but have not been able to get any joy when i ask what package would suit me with unlimited call and txt or calls to other than 02 customers the chat dies. Maybe you could advise me best deal I only use phone and txt small amount of data if any

    • Hi Linda,
      Thanks for your comment. It might be worth having a look at my guide to the best value Pay As You Go bundles. I think there are some really good deals out there – for instance you could get a free SIM card from ASDA Mobile which gives you 600 minutes and unlimited texts for £10/month (that’s any network, any time). You’ll also get 1.5GB of mobile internet.
      If you really do need unlimited calls & unlimited texts, you’ll probably be best off a SIM-only deal. You’ll need to sign up for a 12 month contract to get the best deals but there are some really good ones e.g. Three currently has unlimited calls, unlimited texts and 4GB of data for £9/month (this is a time-limited deal).
      Hope this helps,

  • I have the 15BUNDLE and I’ve ran out of data, I have topped up another £15.00 and was wondering if anyone knows how to start your bundle early as I have tried and can’t get anywhere, my current big bundle runs out on the 6th Sept.

    • Hi Carrie,
      Thanks for your comment. Unfortunately, I don’t believe it’s possible to renew your Big Bundle early on O2 (your only option is paying their out-of-bundle rates). If you do need to do this on a regular basis, it might be worth having a look at giffgaff instead as they allow you to renew goodybag bundles early.

      • Hi Carrie and Ken!

        I didn’t think it was possible, to renew early either, Ken. So when a couple of months ago, I had used up my 5GB data on my £25 bundle a week before my renewal date, I bought a “bolt-on”, paying £6 for 500MB of data. (Still far cheaper than out-of-bundle rates.) But then I was told by Customer Services that in fact I could renew my Big Bundle at any time (though of course, it meant I lost unexpired minutes and texts). They also explained that my bolt-on hadn’t been a good option because the new £30 bundle gave me 20GB data – or an extra 15GB – for just £5 extra. I changed my bundle from the £25 to the £30 one and, to my surprise, the customer service rep told me she was reimbursing my unused £6 bolt-on. Of course, O2 isn’t ignoring the fact that they will now be renewing my bundle at £30 instead of £25 now, but it suits my needs too, so it’s win-win really. However, Carrie, I don’t think you can renew simply by text; you must call O2 to request it. But it’s a free call and done in 2 minutes. Hope this helps! 🙂

        • Hi Jenny,
          Fantastic news! Sounds like some really good customer service from the team at O2 and really awesome they were able to do this for you. As you say, this is ultimately a win-win situation: they’re making more money from you in the long-run and you’re getting a more appropriate package for your needs. I wasn’t aware they were able to start bundles early over the phone, but it’s really good to know this is possible.

  • Previously a Lebara customer, I became fed up with the frequent changes in my UK pass allowance (always downward) and poor customer service. I switched to O2 when I discovered that a £25 bundle actually bought me FAR more. That was in December 2015 and I couldn’t be more satisfied. I now subscribe to the new £30 Big Bundle which gives me 3,000 UK minutes, 4,000 SMS, and 20GB of 4G data. Best of all, voicemail is included in the bundle and I have found customer service to be excellent. Finally, whilst it IS true that O2 international calling rates can be exhorbitant, the O2 WorldChat app brings them down dramatically (1p a minute to Switzerland, for example). I guess there is no “One-size-fits-all” answer to the best operator question, but, personally, I value the premium service a mainstream operator provides, and by choosing a bundle to suit one’s individual needs, plus the app for International calls, it can actually be cheaper than the deals offered by the no-frills virtual operators. Oh! I almost forget to say a huge “Thank You” Ken, for all the work you put into this great website!! 🙂

    • Hi Jenny,
      Thanks for the kind feedback – this made my day!
      I definitely agree that there isn’t a “one-size-fits-all” best mobile network for everyone and it’s definitely worth researching around to find the best network for you. I think some of the international calling MVNOs have struggled in recent years as there are now lots of alternative ways of calling abroad (e.g. using VoIP applications like O2 WorldChat, Skype, WhatsApp, Facebook Messenger, etc). This means it is therefore possible to now use a mainstream mobile network whilst also benefiting from the lower international costs.
      For me, it comes down to a combination of things like bundles, coverage, ability to tether, customer service, etc. For other people, there could also be other considerations e.g. the cost of international calling & international travel, the credit expiry policy, the ease of topping up, customer offers, etc. With this website, I’m hoping therefore we can help people to make a well-informed all-round decision rather than one based solely on the cheapest available price.
      Once again, thank you for the kind feedback as nice comments like this make everything worthwhile! Do please let your friends know about the website and feel free to get in touch if you have ideas for a new guide!
      Thanks again,

      • Thank you for your comprehensive reply Ken! May I have a second bite at my cherry in order to respond to your very important point about tethering? (And, rest assured, I’m definitely NOT paid by O2 to be their advocate!! 🙂 ) But other users of this site might like to know that O2 has now dropped its ban on tethering which previously discriminated unfairly against their PAYG customers. I travel a lot for business, and am outraged that in 2016 several of the major hotel chains still expect their guests to pay for an often unreliable, unsecured public WiFi. That’s where the 20GB allowance in my £30 bundle is a lifeline cos I can create my own secure WiFi hotspot, & find the 4G service fast enough to enjoy the occasional streamed Amazon movie – a definite plus before bed in yet another soulless hotel room!!

  • I don’t top up every month , last time I did was before Christmas and it was my first month of big bundles, I’m going to top up in the next couple of days, do I need to select the big bundles tarif again or if I top up normally over the phone will it give me the big bundles package?

    • Hi Bridie,
      Thanks for your comment. Yes, your phone should still be on the Big Bundles tariff so you can just top it up again to get the bundle 🙂
      Hope this helps,

  • Hi Ken,

    Just wondering if you can help me? I bought a new phone Pay-As-You-Go from O2 shop near where I live and also a £10 a month sim. Over the month I have added an extra 10 top up twice, and currenly low on credit, but have 2900 texts, but when I send a text my credit goes down.

    How do I get access to using those texts?


    • Hi Glenn,
      Thanks for your comment. Are you currently on Big Bundles or Big Talker? With Big Bundles, you can use the inclusive SMS to send a message to any UK network. With Big Talker, the free texts can only be sent to other O2 customers. If you’re using the latter, I suspect this is why you’re currently being charged for some of the text messages.
      Hope this helps,

  • I topped up £10.00 and noticed after several texes my credit had gone down, I phoned 4444 and my big bundle had 250 mins 500 megabite but zero texes, as I only use this to tex my grandchildren I am unsure if someone could help me thank you so much, my credit is nearly zero from texting my son and grandchildren in a few hours. I am not sure how these work and I am sorry to bother you thank you

    • Hi Janie,
      It’s really odd that your Big Bundle is listed as having no inclusive texts. It’s probably a technical glitch on the side of O2… to get this resolved, it’s probably best to call O2 Customer Services on 4445 from your Pay As You Go mobile.

  • Hi
    I’m on £15 per month big bundles.
    A simple question please, I’m going to Paris for my 50 soon I have an iPhone 5 I do not want to get charged heavily if I need to use my phone, any tips please?
    What do I need to turn off so not to come home to a killer bill.
    Great Site

  • Sheryl Banks said:

    I’m a very unhappy existing customer!

    I pay £10 per month for the works bolt on and all I’m getting is GPRS or E no 3G everytime I sit and be patient and wait for the reception to come on it’s eating into my allowance which isn’t fair

    So what can you do about that because if I don’t get back some compensation of £50 credit onto my phone allowance and the works bolt on to start working again then I’m afraid I’m moving mobile phone providers I don’t think £50 is an unfair amount and I think to have the works bolt on to start working properly again isn’t such an unreasonable request
    So I will give you a week to resolve this and if it hasn’t been successful then I’m going to go to a different mobile provider

    • Hi Sheryl,
      Thanks for your comment. Unfortunately, the website you’ve reached doesn’t belong to O2 (this is an independent website writing about mobile phone deals in the UK). My recommendation is you contact O2 directly with details of your complaint – they’ll be able to take more of an in-depth look for you.
      Good luck,

    • Hi Paula,
      Thanks for your comment. On O2’s Big Bundles tariff, you can send MMS picture messages for 35p each. As you aren’t able to use your inclusive allowances, you’ll need to have extra credit on your SIM card. If you still aren’t able to send a picture message, it’s possible you need to download O2’s picture message settings. You can do this by texting ACTIVE to 2020.

  • I want to switch my current O2 pay as you go deal to big bundle deal but I want to keep my current number.is this ok

    • Hi Asif,
      Thanks for your comment. Yep: this is no problem at all. You can join the Big Bundles tariff by following the instructions here (text “Big 10” to 21300 for the £10 Big Bundle, “Big 15” for the £15 Big Bundle, etc). You can also change tariffs by dialling 2202 or by logging in to the My O2 website. You’ll keep the same phone number after changing your tariff.

    • Hi NJ,
      Thanks – that’s really good news for O2 Pay & Go customers. I’ll be sure to update this article on the 7th May 🙂

  • o2 deals aren’t great, if anything expensive. As for showincasing other phone providers such as GiffGaff – whose PAYG I tried last month. It was a total disaster as once I purchased a £12 Goodybag I found I could only call and text but NO internet. I tried to download their app only to receive notice that my device not suitable – am on Samsung Galaxy S2 still on Gingerbread version. I complained ontheir site and since to their Chief Ecxecutive but aside from a response for more details, which I dutifully provided – to date no response! There’s a brighter ending as I received a free £10 voucher at Sainsbury’s Till though a couple of staff claimed there includiny a Till Supervisor claimed there was no free credit and that

      • Hi Ken

        Many thanks for your response.

        My earlier comment – I did on my small mobile screen and inadvertently hadn’t finished it.

        When I had the GiffGaff sim – the first thing I did was to follow their instructions re APN, but not every guideline followed allowed me to complete the process. This was mentioned to GiffGaff, but no response.

        Although GiffGaff comes highly recommended on all the various sites, I won’t be using their service again, because they have failed to respond in a timely manner nor seek to resolve our issues. Even my partner who started using GiffGaff around the same time as me has issues from the beginning (different to mine) and he’s explained in detail via their online service, but their GiffGaff responder was extremely offhand in his response! Very rude! Unsurprisingly their Chief Executive – has not sought to resolve each our issues and has remained incommunicado since sending him all the info he requested when he first responded! So I’m afraid we won’t be singing the praises of GiffGaff – in fact the reverse.

        With a bit of luck on my side – 2 days ago Sainsbury’s Mobile issued me an unexpected free £10 voucher (at their till) to use their service, although I had conflicting info from 2 members of their store staff including a Till Supervisor, who claimed I’ll only get a free Sim and had to be in possession of a Nectar card. However, I pursued it and returned later that day and spoke to someone else and she said – the voucher is for free £10 top up credit along with free Sim and without being in possession of a Nectar card. She was prompt and helpful in providing me what I was entitled to. As the top up credit is for calls only I have since bought one of their one off packages, which includes internet and have had no complaints! Its been very easy to set up, a great service all round, at home and away from home!

        Thanks again for your response.


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