Lebara Mobile PAC Code: Keep Your Phone Number When Changing Networks

Whether you're joining Lebara Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Lebara PAC CodeIf you're leaving Lebara and joining another network or if you're leaving another network in order to join Lebara, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Lebara For Another Network

Lebara Mobile

If you're leaving Lebara Mobile and joining another network, you can take your phone number with you.

Start by asking Lebara to issue you with a PAC Code. You can get a PAC Code from Lebara Mobile by calling 5588 on your Lebara Mobile handset. Alternatively, dial 0870 075 5588 from any other phone.

You can request a PAC Code over the phone at any time during Lebara Mobile's opening hours:

Monday - Friday9.00am - 6.00pm
Saturday9.00am - 6.00pm
Sunday9.00am - 6.00pm

It's always free to get a PAC Code from Lebara Mobile (it's your legal entitlement). After getting your Lebara PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Lebara PAC Code

Your new network provider:

Joining Lebara From Another Network

Lebara Mobile

If you're joining Lebara Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Lebara Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Lebara's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Lebara deals, please see this page on Lebara Mobile's website.

Get the Latest Deals from Lebara Mobile »

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Lebara Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Lebara Mobile by calling 5588 on your Lebara Mobile handset. You can also call 0870 075 5588 from any other phone.

Once you've provided your PAC code to Lebara Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On Lebara

Lebara Mobile
Lebara Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Lebara Mobile PAC Code. You can simply upgrade via Lebara Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Lebara Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Lebara PAC Code or when transferring their phone number from another network to Lebara Mobile.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We would love to hear your comments: either about using a Lebara Mobile PAC Code or transferring your phone number from another network to Lebara Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1100 comments about transferring a phone number, please see the main PAC Codes article.

  1. Raj said:

    Lebara service is AWFUL. I asked to port vodafone number to lebara and was told within 11 hours of porting req (as my lebara number got disabled) that porting has been completed. And I should be able to use lebara network with my ported number in the existing sim. Now its been 28 hours, my lebara sim is disabled (no network). I called up to check with Lebara customer care in india and was told that due to some technical problem porting hasnt completed and will take another 10 hours (36hours).
    I cant believe them as it never took more than 24 hours of porting and number goes offline for max few hours. This is BS as some company floats a MVNO and lack technical skills to correctly do the bits.

    Transferred a phone number from Vodafone to Lebara Mobile (filter to show only these comments)

  2. Serban said:

    Hello, I am not sure if this is the right topic, but I have been a Lebara customer for 5 years now, pay as you go but always top up monthly and used quite a lot, however I need to change my phone now, and the new one will have a MicroSIM, is it possible to ask for a Lebara MicroSIM and replace my SIM, I need to keep this number,since most people i know have it and i have a lot of contacts on it, so is it possible to keep the number and change from sim to microsim still on Lebara? if so, where do I need to go?

    Thanks,
    Serban

    Transferred a phone number within Lebara Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Serban,
      Thanks for your comment. Your question is about changing a Lebara SIM card down a Micro-SIM (we have an article here about the very topic). Unfortunately, I’m not fully clear on the exact process for changing the size of your SIM card on Lebara Mobile. The best thing to do would probably be to give Lebara a call on 5588 – they should be able to arrange this for you.
      Ken

  3. Mian Aamir said:

    I’ve a payg lebara sim. If i port it to O2 will i lose my lebara balance or will that be transferred to O2?

    Transferred a phone number from Lebara Mobile to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mian,
      Thanks for your comment. Unfortunately, it’s not possible to transfer Pay As You Go credit from one network to another. You should try to use up any remaining credit on the Lebara Mobile SIM card before using a PAC Code and moving your number to O2.
      Hope this helps to answer your question,
      Ken

  4. Udita said:

    Hi Ken,

    I’ve been trying to port my number from Lebara UK to Lyca UK. Calls and internet were fine on my old network (Lebara), until it stopped working. I’m guessing the porting has been done. However, when I run a ‘find my mobile number’ on Lyca sim by *132# it still has the random Lyca number on it. This means anyone trying to reach me on my true number is unable to.
    How long will this limbo last?

    Best,
    Udita

    Transferred a phone number from Lebara Mobile to Lycamobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Udita,
      Thanks for your comment. It sounds as if your number transfer is currently in progress – have you tried rebooting your Lycamobile handset? If at the end of the business day, incoming calls and texts are still failing to reach your handset, it might be worth giving Lycamobile support a call (322 from your Lycamobile handset or 020 7132 0322 from any other phone).
      Hope this helps,
      Ken

      1. Udita replied:

        Hi again,

        So it’s all sorted now. Caled Lyca (had to hold for a half hour) but they assured me that it would be complete by the end of the day. And it finally got done at 07.13 AM this morning. So the ‘limbo’ lasted for about 17 hours, which is pretty bad if you’re expecting an urgent call, but quite okay otherwise.
        Anyway, thanks for your help.

        Udita

        1. Ken Lo
          Ken replied:

          Hi Udita,
          Glad it got sorted in the end! It shouldn’t normally take as long as 17 hours (sounds like there could have been a problem at the Lycamobile end). As you say, it’s always a good idea to schedule the transfer for when you won’t need your phone urgently but it shouldn’t be the case you need to suffer a whole day of downtime.
          Ken

  5. Argy said:

    Hi Ken,

    I have been living a nightmare to transfer my phone with Lebara and i would like your advice. I have requested my PAC code from Vodafone which was my old provider and received it within a few minutes. I then called Lebara and gave them the PAC code along with my number details and they informed me that around Tuesday i will be diconnected from my old network, and i should wait until the night of the same day to be connected with Lebara. The service was indeed disconnected on Tuesday, however, despite expecting to be connected a few hours later on Lebara nothing has happened. I have called them on Wednesday, experienced terrible customer service and was charged a 40 minute long call, and they aknowledged they had made a mistake and transferred my old phone number to the wrong sim card(!) and not the one i had. They promised they will resolve it asap and give me a call back at my office. I also requested to be sent an e-mail. On Thursday and after waiting another 24 hours without any feedback or e-mail regarding the status of transferring my number, i had to call the customer service of Lebara myself, again. Guess what happened: I had to go to the whole identitification process and details again, only to be told that the customer service had done nothing yet forward to my call the following day! They said there was no request on my case done to the technical department of the company yet! It is currently Friday and still i am not connected on Labara network despite their promises that in 24 hours it will be resolved. My question is this: Does it make sense that it takes them SO LONG to transfer my number, even if they have done a mistake? And do you think there is a chance i might loose my number? I have no trust to what they say now as i have seen no action and results so far so your feedback will be useful.Thanks a lot!

    Transferred a phone number from Vodafone to Lebara Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Argy,

      This sounds like a really unfortunate situation – it does sound as if Lebara Mobile has botched up your number transfer. They’ve transferred your phone number onto the wrong Lebara SIM card. You didn’t say whether the other Lebara SIM card is actually in use – but if so, it potentially means someone else can intercept your phone calls and text messages. Not only does this pose a risk to your privacy, it’s also been a huge disruption to your service. Lebara should certainly be dealing with this as a matter of priority – if not then I’d suggest escalating the issue to Lebara’s management or CEO.

      From the sounds of it, action definitely needs to be taken on the Lebara Mobile side. I don’t think there was any mistake from Vodafone’s side, as your number transferred successfully off their network to Lebara. The issue is with Lebara’s internal process: they assigned your phone number onto the wrong SIM card. There shouldn’t be a risk of losing your phone number, as long as Lebara re-assigns your phone number correctly. Providing Lebara doesn’t return your phone number to Vodafone, I don’t think there’ll be a risk of losing your phone number.

      Good luck and fingers crossed for a resolution with Lebara. Do let me know how you get on and if you have any other questions,

      Ken

      1. Argy replied:

        Thanks Ken. None of the sims has been working and after 2 further calls to the customer service and a formal complaint issued earlier, i was assured that my issue is being dealt seriously now(!). However its 20.00pm and i am still not connected, my guess is , will not be till much longer.No reply to my e-mail, no other form of feedback or update, however they promised they will update me when they have further info via e-mail. No indication of how long re-connecting my number might take. It seems that this process is for them more complicated that nuclear science! Lebara customer service is non existent, so next step is Ofcom and Ombudsman.

  6. Devan said:

    Hi.
    I’m hoping you may know the answer to my dillema. I feel stranded.
    I was/am on three mobile, I checked their website to make sure I could make calls abroad ( I’m in Argentina for 6months) website said I could so brought my sim along with me here. I got here and no signal at all.emailed three and they confirmed they have no agrement in place here even though website says different.lucky I had a spare Lebara sim with me which does work.got my PAC code for Three gave it to Lebara a couple of days ago. Two questions really; 1 does my Three mobile need to be in a phone for the transfer to take place? 2 Is it going to cause a problem the fact that I am out of the Uk whilst the transfer is taking place. Personally I don’t think either is going to cause any issues but I’m no expert. Thanks

    Transferred a phone number from Three to Lebara Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Devan,

      Thanks for the comment! Unfortunately I don't know the answer to your precise question – but when a PAC Code is issued, it is usually recommended that you turn off/reboot your phone. For this reason, I suspect it should make no difference whether you are in the UK or abroad when your number is transferred.

      Hope this helps,

      Ken

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