EE Pay As You Go Review: PAYG Packs With 4G Internet & Quarterly Free Boost

May 26th, 2016

EE offers three types of bundle on Pay As You Go: Everything Packs, Talk & Text Packs and Data Packs. Bundles start from £1/week and include a ‘free boost’ every quarter.

EECustomers on EE Pay As You Go have a choice of three different types of Pay As You Go bundle. Known as ‘pay as you go packs’, the bundles will convert your Pay As You Go credit into either a 7-day or 30-day allowance.

The most popular type of pack is the EE Everything Pack. This is an all-round bundle for regular users with a smartphone (e.g. the £10 Everything Pack comes with 150 minutes, unlimited texts and 500MB of internet). Other types of pack include the Talk & Text Pack (for non-smartphone users) and the Data Pack (for customers who mainly use data). Customers who buy a pack every month will qualify for a ‘free boost’ bonus every quarter.

In this article, we review EE’s Pay As You Go service. We’ll start by looking at the different types of pack and how they compare to bundles available on other networks. We’ll then also look at the coverage available on EE and at how you can keep an existing phone number when moving to the network.

Bundles & Pricing

EE Pay As You Go - Three Types Of PackIn the UK, EE is one of the largest providers of a Pay As You Go mobile service. Their offering is mainly based around ‘pay as you go packs’. With packs, money is deducted automatically from your Pay As You Go credit. It’s converted into a time-limited allowance for which you’ll have either 7 days or 30 days to use.

There are three types of pack currently available:

  • Everything Packs (from £10/month): The most popular type of pack. Generally the best for regular users and for users with a smartphone. An Everything Pack gives you a set allowance of minutes, texts and mobile internet for which you’ll have 30 days to use.
  • Talk & Text Packs (from £1/week): Good if you don’t have a smartphone. A Talk & Text Pack will only give you minutes and texts. There’s very limited access to the mobile internet so this isn’t really suitable for anyone with a smartphone.
  • Data Packs (from £1/week): A Data Pack gives you a set allowance of 4G mobile internet. There’ll also be a small number of inclusive minutes and texts. This can sometimes be a better value option for heavy data users.

It’s also possible to use EE Pay As You Go without buying a pack. This is possible if you only use your SIM card for calling and texting. Instead of paying a fixed amount every week or every month, you’ll pay 30p/minute and 12p/text. Basic Pay As You Go isn’t suitable for anyone with a smartphone: you’ll need a pack if you want to access the mobile internet.

Everything Packs

EE Pay As You Go - Everything PackFor most users, an EE Everything Pack will provide the best value: it has calls, texts and mobile internet included on one bundle. For £10/month, you’ll get 150 minutes, unlimited texts and 500MB of 4G internet (this is the most popular bundle for customers on EE Pay As You Go).

At present, there is a choice of six Everything Packs:


You’ll get 4G internet as standard on all packs. With Everything Packs of £15/month or more, you’ll also get double-speed 4G internet.

‘Free Boost’ Loyalty Bonus

If you renew a pack every month for 3 months, you’ll get a ‘Free Boost’ loyalty bonus in the form of extra airtime. This can either be 50 additional minutes or 500MB of additional data. The loyalty bonus will be added to all of your subsequently purchased packs. Furthermore, you’ll get an additional Free Boost for every 3 months you stay on EE. Your Free Boost airtime can continue building up (e.g. after 6 months, you might have 1GB of additional data per month).

EE Free Boost
After 6 months on the £10 Everything Pack, you could have earned an extra 1GB of data to use every month.

Talk & Text Packs

EE Pay As You Go - Talk and Text PackFor users who don’t have a smartphone, Talk & Text Packs can offer better value. They do this by replacing the data allowance with some additional minutes. For instance, the £10/month Talk & Text Pack gives you 250 minutes and unlimited texts (this is 100 minutes more than on the £10 Everything Pack).

For light users, there’s a £1/week Talk & Text pack giving you 25 minutes and 50 text messages.

The following table shows EE’s current line-up of Talk & Text packs:

for 7 days
for 30 days
for 30 days
for 30 days

As with the Everything packs, there’s a ‘Free Boost’ loyalty bonus available on the Talk & Text packs. You’ll be eligible for a bonus after buying the pack for three months (so you’ll either need to have bought 12 lots of the seven-day pack or three lots of 30-day packs). On the weekly pack, you can add either 10 extra minutes, 25 extra texts or 50MB of extra data. On the monthly packs, you can add either 50 extra minutes or 500MB of extra data.

Note: Talk & Text packs comes with a very small allowance of 10MB of data. This isn’t really suitable for usage on a smartphone. You can, however, still access the internet when you’re using wi-fi at home.

Data Packs

EE Pay As You Go - Data PackFinally, for customers who are mainly concerned about having data on their smartphone, EE currently offers a choice of Data packs. The cheapest way of accessing the internet is on their £1/week Data Pack: this gives you 100MB of 4G internet, 10 minutes and 10 text messages.

There are also £10/month and £15/month data packs, with 1GB and 4GB of data:

for 7 days
for 30 days
for 30 days

As before, a ‘Free Boost’ loyalty bonus will also apply when you buy an EE Data Pack for more than three months. Once you’ve bought 12 lots of the seven-day pack, you can add either 10 extra minutes, 25 extra texts or 50MB of extra data. Alternatively, once you’ve bought 3 lots of the 30-day pack, you can add either 50 extra minutes or 500MB of additional data.

Out Of Bundle Charges

Top Up Logo

EE’s out-of-bundle charges are 30p/minute and 12p/text.

If you don’t have a Pay As You Go pack or if you’ve already used up the allowances included, you’ll pay EE’s standard rates for Pay As You Go. At present, EE charges the following on their Pay As You Go tariff:

Calling Rates:
Voice Calls 30p/minute (any network, any time)
Calls to Voicemail 30p/minute
Calls to Special Rate Numbers 44p/minute access charge
+ service charge from the company you’re calling
Messaging Rates:
Text Message (SMS) 12p
Picture Message (MMS) 40p
Internet Rates:
Mobile Internet Not available: a data add-on is required for data.

Outgoing phone calls have a minimum call charge equivalent to 1 minute (so you’ll pay a minimum of 30p per call). Thereafter, you’re charged for calls on a per-minute basis so the length of all phone calls will be rounded up to a full minute. To give an example, an outgoing phone call lasting for 61 seconds will be charged by EE as a 2-minute call (2 x 30p = 60p).

The charges of 30p/minute and 12p/text make EE one of the UK’s most expensive networks for Pay As You Go. Rival offerings like ASDA Mobile, which also uses coverage from EE, charge just 8p/minute and 4p/text (this is less than one-third of the rates on EE Pay As You Go).

A Cheaper Alternative

ASDA Mobile £10 Bundle

ASDA Mobile gives you coverage from EE at a much lower price.

For a better value alternative to EE Pay As You Go, we’d recommend ordering a free SIM card from ASDA Mobile. A lower-cost network that also uses coverage from EE, ASDA Mobile gives you larger allowances for a lower monthly price.

For £10/month, EE will give you 150 minutes, unlimited texts and 500MB of internet. For the same monthly price, you’ll get 600 minutes, unlimited texts and 1.5GB of data on ASDA Mobile (this is 4 times as many minutes and 3 times as much data). Alternatively, you could save money with ASDA’s £7 bundle which gives you 300 minutes, unlimited texts and 500MB of internet (twice as many minutes for £3/month less).

The following table shows the bundles available from ASDA Mobile:

ASDA Mobile1002,000100MB£5.00
ASDA Mobile2002,000-£5.00
ASDA Mobile300Unlimited500MB£7.00
ASDA Mobile600Unlimited1.5GB£10.00
ASDA Mobile1,000Unlimited3GB£15.00
ASDA MobileUnlimitedUnlimited6GB£20.00

Because ASDA Mobile piggybacks on the EE network, you’ll continue receiving 99% population coverage from EE. The main disadvantage is you won’t have access to the fastest 4G speeds: you’ll only have access to 2G and 3G.

For light users, ASDA Mobile is also a better value option if you want to pay as you go without the commitment of buying a bundle. They charge just 8p/minute, 4p/text and 5p/MB (whereas EE charges 30p/minute and 12p/text).

Order ASDA Mobile SIM Card (Free) »

For more information, please see our full review of ASDA Mobile. You can also read more on the ASDA Mobile website.

How To Buy & Stop Packs

My EE App

You can check the remaining allowances in your bundle through the My EE app.

If you’re already an EE Pay As You Go customer, you can buy a pack by logging in to the My EE website or app. You can also buy a pack by calling 150 or by sending a text message to 150 with the relevant shortcode:

Required Pack Instructions for Adding Pack
£10 Everything Pack Text EP10 to 150
£15 Everything Pack Text EP15 to 150
£20 Everything Pack Text EP20 to 150
£25 Everything Pack Text EP25 to 150
£35 Everything Pack Text EP35 to 150
£1 Talk & Text Pack Text TTP1 to 150
£10 Talk & Text Pack Text TTP10 to 150
£15 Talk & Text Pack Text TTP15 to 150
£1 Data Pack Text DP1 to 150
£10 Data Pack Text DP10 to 150
£15 Data Pack Text DP15 to 150

You’ll need to make sure you have a sufficient amount of credit before buying a pack. If you aren’t sure how much credit is remaining on your account, you can check by texting BA to 150.

If you currently have an active pack on your account, you can text AL to 150 to check your remaining allowances. Alternatively, you can check through the My EE website or application.

Upon the expiry of your pack, EE will try to automatically renew the same type of pack. For instance, if you were to buy a £10 Everything Pack today, EE would try to automatically re-purchase another £10 Everything Pack at the end of the 30 days. If you don’t want this to happen automatically, you should text STOP PACK to 150.

If you aren’t currently an EE Pay As You Go customer, you can order a SIM card and choose your pack via this link.

Order EE SIM Card (Free) »

Comparison To Alternatives

In the following section, we compare EE’s Pay As You Go bundles to rival offerings from other networks:

£10 per month bundles

10 Pound Note

ASDA Mobile has four times as many minutes and three times more data for £10/month.

At the £10/month price point, EE has a £10 Everything Pack with 150 minutes, unlimited texts and 500MB of internet.

For the same monthly price, ASDA Mobile will give you much better value. You’ll still be getting coverage from EE but you’ll get 600 minutes, unlimited texts and 1.5GB of internet (1.5GB = 1,500MB). This is four times as many minutes and three times as much data to use every month for the same price.

Alternatively, the £7/month bundle from ASDA Mobile comes with 300 minutes, unlimited texts and 500MB of internet.

ASDA Mobile300Unlimited500MB£7.00
ASDA Mobile600Unlimited1.5GB£10.00

Order ASDA Mobile SIM Card (Free) »
ASDA’s £10 bundle comes with 600 minutes, unlimited texts and 1.5GB internet (coverage from EE).

£15 per month bundles

15 Pound Notes

giffgaff’s £15 goodybag has twice as many minutes and twice as much data.

On their £15 Everything Pack, EE currently offers 500 minutes, unlimited texts and 2GB of internet.

For the same monthly price, you’ll get twice as many minutes and twice as much data on giffgaff (you’ll get 1000 minutes, unlimited texts and 4GB of data on giffgaff’s £15 goodybag). giffgaff is a low-cost network using coverage from O2.

If you want a cheaper alternative that uses coverage from EE, ASDA Mobile’s £15 bundle comes with 1,000 minutes, unlimited texts and 3GB of data.

ASDA Mobile1,000Unlimited3GB£15.00

£20 per month bundles

20 Pound Note

EE’s £20 Everything Pack has 750 minutes, unlimited texts and 3GB of internet. For just £18/month, giffgaff has 2000 minutes, unlimited texts and 4GB of internet.

The £20 Everything Pack comes with 750 minutes, unlimited texts and 3GB of internet.

This can easily be beaten by the offering on rival networks. For instance, giffgaff’s £18 goodybag has more than twice as many minutes and twice as much data (you’ll get 2000 minutes, unlimited texts and 6GB of internet for £18/month).

ASDA MobileUnlimitedUnlimited6GB£20.00

For more information, please see our full comparison of the UK’s best value Pay As You Go bundles.


There are two ways of joining EE Pay As You Go.

If you’d like a brand new smartphone, you can buy one from the EE website (prices currently start at £19.99). You can also buy an EE Pay As You Go handset from a third-party retailers like Argos and Amazon.

If you already have an unlocked smartphone that you’re happy to keep, just order a free Pay As You Go SIM card from EE. If your handset is currently locked to a network, you may find it useful to read our guides on unlocking an iPhone and a Samsung Galaxy.


2G, 3G and 4G Coverage

EE Coverage - October 2015

EE has 99% population coverage across the UK.

EE has 99% population coverage across the UK. This includes 98% population coverage on 3G and 95% population coverage on 4G. This is the widest 4G coverage of any UK network (see our review of the coverage on EE for more information).

It isn’t necessary to have a 4G handset to use the EE network (EE is also compatible with 2G and 3G handsets).

Before joining EE Pay As You Go, we strongly recommend checking the coverage in your area. You can do this by entering your postcode on the EE website:

Check EE Coverage ( »

Customers with an Everything Pack of £15/month or more will be able to access EE’s double-speed 4G network (average download speeds of 24-30Mbit/s). Customers on all other packs are restricted to the normal 4G network (average download speeds of 12-15Mbit/s).


Tethering or personal hotspot refers to the process of sharing your smartphone’s internet connection with other devices (e.g. with your laptop or tablet). On EE Pay As You Go, you can tether without any restrictions using your inclusive data allowances. This is in contrast to many other mobile networks which sometimes have a restriction on tethering.

For frequent users of tethering or personal hotspot, both ASDA Mobile and giffgaff are also worth considering. As they tend to offer larger data allowances than available on the tariffs from EE, they might be more suitable for use with this feature.

Keeping Your Phone Number

Transfer Phone Number to EEIf you’re switching from another network to EE’s Pay As You Go service, it’s a straightforward process to keep your current phone number. By moving your phone number to EE, you can save yourself the hassle of having to telling everyone a brand new phone number.

To get started, order your free SIM card on the EE website. You’ll need to have an EE SIM card before the transfer can take place. After ordering the SIM card, you should then contact your old network and ask them for a PAC Code. The PAC Code will authorise the transfer of your phone number to EE.

When you receive the new SIM card from EE, you should head over to this online form. In the form, you can submit your PAC Code to EE to have your number switched over. Your phone number transfer will then normally be scheduled for the next working day.

For a step-by-step guide on moving your number to EE, please select your current mobile network from the drop down menu below:

PAC Code Finder: Transfer Your Phone Number to EE

Your current network provider:

  More Options

More Information

For more information about EE Pay As You Go, please see the official EE website. To get started, you can order a Pay As You Go SIM card from EE.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We'd love to hear your thoughts and any questions you may have. So far, we've received 68 comments from readers. You can add your own comment here.

  1. Marilyna A said:

    Hi. I was in England for two weeks and bought a SIM AND pay as you go, talk, text, data for £15. Now I am home and want to stop everything. Not just stopping a pack, but stopping whole service. How do I stop it from auto renewing after 30 days? I will be continuing with my usual carrier in Canada. Also Can I lend the SIM to a friend who is going to England in a few months and use it again?
    Thanks for your help!

    1. Ken Lo
      Ken replied:

      Hi Marilyna,
      Hope you enjoyed your trip here in England! 🙂
      Regarding the £15 pack on your EE SIM card, there’s no need to cancel the service on this. After the 30 day pack expires, the SIM card will simply have no money on it (it won’t cost anything to keep the SIM card connected). The SIM card can be reactivated at any time by topping it up with more money (so absolutely fine to lend this to a friend and it will work straight away once they add some money to it).
      The only thing worth being aware of is that your SIM card may be disconnected after 6 months of inactivity.
      Hope this helps!

  2. She'll said:

    Can you please help me I can’t receive text from I phones why????

    1. Ken Lo
      Ken replied:

      Hi Shell,
      Have you previously used your phone number on an iPhone? If so, it might be worth reading this information regarding iMessage & FaceTime settings.

  3. Kelly said:

    Hi Ken

    I have EE data £15 pack and renew it all the Time. I often buy data add ons. But if I have 215 data left and my 500 mg just been renewed which will my plan use as I don’t want waste my add on as due run out in few days

  4. Unknown said:

    What if I were to use a Black berry booster pack on my iPhone – for 5 pounds you could get 30 days Internet (by texting MONTHWEB2 to 441 on TMobile) but I’m not sure if it would work on iPhones even if they’re of the same network

    1. Ken Lo
      Ken replied:

      Hi there,
      Unfortunately the BlackBerry booster won’t work on the iPhone. The BlackBerry booster is actually designed for older BlackBerry devices (running BlackBerry OS 7 or earlier) that connect to the internet through the BlackBerry Internet Service (BIS).

  5. Andrew Jenkins said:


    Simple question but I’m struggling to find the answer. I picked up a £1 Talk&Text SIM the other day and have registered and topped it up. I have changed the second week to the £1 Data Pack. My question, come the third week will EE renew with another Data Pack or will it always revert back to the Talk&Text (as per the original SIM)?

    I know I could wait a week but I’m impatient 🙂


    1. Ken Lo
      Ken replied:

      Hi Andrew,
      It will automatically renew the last pack you purchased (so EE will renew your Data Pack automatically)!
      Hope this helps,

  6. bill jones said:

    I seem to have got a ee voucher instead of an orange one, I was told that it covers orange also but it has a 16 digit code not 12 digit so have not been unable to use it, any advice most welcome thanks.

    1. Tim B replied:

      EE top up vouchers can be used with an Orange plan. Just call 450 and follow the prompts and you’ll have the option of entering a 12 or 16 digit voucher code.

  7. bill jones said:

    Many thanks for the info Ken most helpful.

  8. bill jones said:

    I have a phone on orange new dolphin £10 buys 1gb for 30 days and txts and calls, if I don’t top up after the 30 days I still have the £10. Is the ee tp10 simular or am I cut of if I don’t auto top up.

    1. Ken Lo
      Ken replied:

      Hi Bill,
      Thanks for your comment. Unfortunately, there’s a key difference between the EE Pay As You Go Packs and the Dolphin tariff from Orange. With EE’s Pay As You Go packs, your £10 of credit is used up to buy the one-month bundle. With Dolphin, you’ll keep your £10 of credit in addition to the free allowances you receive for 30 days (the 1GB of free data and the 400 free text messages). So if you’re a fairly light user, you’ll be better off staying on Dolphin. For regular users, the Packs from EE could still prove better value (as you’ll get a lot more minutes for your £10 of credit than you would on Orange).
      Hope this helps,

  9. Stephen said:

    After what period of inactivity will my EE pay-as-you-go service be considered terminated?

    1. Ken Lo
      Ken replied:

      Hi Stephen,
      Thanks for your comment. You’ll need to use your EE Pay As You Go service at least once every 180 days to keep it active.
      Hope this helps,

      1. Stephen replied:


        thanks for the tip.



  10. nelgrd said:

    Looks like EE must read this site! They have vastly improved their description of boosts.

    It looks like you can accumulate as many boosts on top of each other as you want.

    Well done EE for updating their website.

    1. Ken Lo
      Ken replied:

      Hi there,
      Thanks for the heads up about this! Looks like they’ve also changed the free data boost from 250MB to 500MB. I’ve updated the article above and included the image which explains how they accumulate 🙂

  11. Chas said:

    Hi wonder if you know the answer to this :-

    With my text and web bundle with Vodafone PAYG, I get my allowance ON TOP of my credit, so as long as I don’t exceed my allowance of Texts and browsing, my balance is still the same at the end of the month as it was at the beginning. This means I can then carry on using my £10 top up for normal usage in the next month. With this system, my phone usually goes two months before I need a top up, sometimes longer, making the cost a very reasonable £5ish a month.

    My question is, do all providers work this way, for example if I switched to an EE PAYG bundle, would the allowance be on top of the credit, or not? Some Vodafone bundles, usually those including free minutes, do not give the allowance on top of your credit, so if all the minutes, texts and web are not used up, the £10 is lost.

    Thanks in advance

    1. Ken Lo
      Ken replied:

      Hi Chas,
      Thanks for your comment. Unfortunately, the deal from EE works in a very different way to your current deal on Vodafone. With your Text & Web Freebie, you keep the £10 of credit (the texts and data are essentially a free gift as a thank you for topping up).
      With a Pay As You Go bundle like the Packs from EE, you’re actually spending your credit to buy the allowances (you exchange the £10 of credit for a certain number of minutes/texts/data/etc). The ‘Big Value Bundles’ promoted by Vodafone also work in this exact same way.
      Unfortunately, I’m not aware of many other networks that give you a free allowance every time you top-up (Tesco Mobile’s Triple Your Credit offer is kind of similar, as is Three’s free top-up allowance of 150MB).

  12. Nelgrd said:

    Hi on the £1 packs do you collect another boost every 12 weeks? So for example after 48 weeks would it be possible to have 4 extra boosts on the account? Cant find the answer to this anywhere. Thanks

    1. Ken Lo
      Ken replied:

      Hi there,
      Yep – you’ll pick up another free boost for every 12 weekly packs you buy from EE. For more information, see this article on the EE help page.
      Hope this helps!

      1. nelgrd replied:

        thanks Ken

        1. Tim Barrow replied:

          Would I be right in thinking that by week 48 you could either qualify for an extra 4 x 25 = 100 texts, or 4 x 10 = 40 extra mins; or a bit of both: 50 extra texts and 20 extra mins per week on top of the normal 25 mins and 50 texts?That’s after buying a 7 day pack continuously over 48 weeks.

          So would there be a limit to how many boosts a user could qualify for if they stayed on the £1 per week talk and text pack for a long time?

          1. Ken Lo
            Ken replied:

            Hi Tim,
            Yes – I believe so! I’m not sure if there is any limit on how many boosts you can acquire – certainly, I’m not aware of any limits at present.

  13. Alison said:

    Hi Ken

    I have a spare phone to keep in the car and have just topped it up with £15 credit. However £10 was taken for a 30 day pack which I don’t want. I have managed to stop it from renewing in 30 days time, but is there any way of getting my credit back for this month?

    Many thanks, Alison

    1. Ken Lo
      Ken replied:

      Hi Alison,
      Thanks for your comment. Typically, it’s not possible to cancel a pack once it’s already been purchased and once the money has been taken from your credit. Saying that, I recommend giving EE Customer Services a quick call on 150. If you explain the situation, they may offer to refund the credit to your account.

      1. Alison replied:

        Thanks for your reply Ken, I will give it a go – very helpful. Alison

  14. Pauline said:

    Our daughter gave us her old iphone as out little Nokia will not hold its charge.We rarely use our phone so we wanted pay as you go but not the daily or monthly one.We got a SIM card from EE to transfer from orange.It is however a SIM card for an everything tarrif.
    How do we change this.Does the sim oblige us to carry on.

    1. Ken Lo
      Ken replied:

      Hi Pauline,
      Thanks for your comment. You can change the pack on your SIM card with a short text message to 150 (more information here on what you need to send). If you want to cancel the pack entirely, text STOP PACK to 150. This will put you on basic Pay As You Go without any bundles. Here, you’ll pay 30p/minute and 12p/text.
      Hope this helps,

      1. Pauline replied:

        Fabulous thank you so much

  15. ronald wiseman said:

    I use the 3 network on contract my friend uses ee payg, if i switch to ee would we get free texts from each other, basicly looking for a cheaper way of texting between us.

    1. Ken Lo
      Ken replied:

      Hi Ronald,
      Unfortunately, EE doesn’t offer any free deals for texting on their network. You can however use the texting allowance on your EE bundle (e.g. the Everything Packs has unlimited texting so you can text any UK number at no extra charge using the allowance). On Three, you can also use the inclusive texts from your contract.

  16. Bob said:

    I have been on the Dolphin tariff for what seems like for ever, I usually top up at a supermarket check out. However I did it this time on line.

    No problem with the top up BUT I noticed there was a link to change to “new dolphin”.

    I have no idea if it is different/better/worse as I could find no information on their site.

    1. Danielle replied:

      If you too up on ee early for yr everything pack will it auto update or will I have to top up on the day to get them …

      1. Ken Lo
        Ken replied:

        Hi Danielle,
        On your anniversary day (when the previous pack expires), EE will try to take the cost of another bundle from your Pay As You Go credit. For this reason, it doesn’t matter if you top up early: you’ll still get the pack as normal.
        Unfortunately, it’s not possible to renew your pack early (you’ll need to wait until the previous pack expires).
        Hope this helps,

  17. Chris Dickson said:

    Hi Ken

    Brilliant site for the non tech. I am thinking of buying a non sim Doro PhoneEasy 607. I want to use it payg solely for a very small number of calls and texts each month. Can anyone recommend a provider who will cover this? I don’t want a “bundle” which runs out after 30 days, although I was tempted by the EE £1 per week for calls and texts only. But EE don’t accommodate 2g phones. What should I do?!

    Chris Dickson

    1. Ken Lo
      Ken replied:

      Hi Chris,
      Thanks for your feedback and glad you’re finding the website useful! In regards to your last question, EE does support 2G handsets – you can happily use an EE SIM card in a 2G-only phone like the Doro PhoneEasy 607. It’s actually Three that doesn’t support 2G-only handsets: see my article here for more information.
      With regards to the best value deals, it really depends on how you use your handset. The £1/week deal from EE is pretty good, alternatively you could also consider a more classic tariff where you pay for airtime on a per-minute and per-text basis.
      Hope this helps,

      1. Chris Dickson replied:

        Thanks very much Ken. Extremely helpful. Chris

  18. Allan said:

    Dear Ken,

    I will be visiting UK soon and I am looking at getting the EE everthing PAYG bundle pack. Is it possible to purchase it from the local store instead of getting it online or have it posted to a UK address? I can’t find any information on this. Thanks for your help!

    1. Ken Lo
      Ken replied:

      Hi Allan,
      Indeed you can! You can buy a SIM card from EE at any of their retail stores (there are 550 stores dotted across the country). Enter the postcode for your hotel to find the nearest store. Often, you can also find the SIM cards available in a supermarket (typically located somewhere close to the till). If you’re buying from a store, you might need to follow the instructions here to buy an Everything Pack.
      Hope this helps,

      1. Allan replied:

        Thanks for your reply Ken!
        I was comments on EE Facebook page and it seems like there are tons of complains with regards to their service. Now I am starting to doubt their reliability. Read from else where that Three seems to be one of the most reliable few.

        In your personal opinion, would you recommend I go for Three or EE? I just want to make sure that I have the data and I can make the calls when I need it. Thanks

        1. Ken Lo
          Ken replied:

          Hi Allan,
          Thanks for the feedback! I personally use both Three and EE – not had any major problems with either of the two networks. I think it really depends on where your live – in general, EE probably does have a much better network but there are certain locations where Three will work a lot better.

  19. barbara said:

    Hi Ken,

    My family are planning to go to UK and France from Jun 20 to Jul4. Do you have a plan that covers both countries? We probably would use more data than phone or text since we like wechat and Skype. Please recommend a plan with rate info. Will there be enough time for you to ship to the US?

    1. Ken Lo
      Ken replied:

      Hi Barbara,
      The best deal for the UK & France will probably be Three’s Feel At Home SIM card. For £10, you get 500MB of data along with 100 minutes and 3000 texts. For £15, you get 25GB of internet with 300 minutes and 3000 texts. The best thing to do would probably be to buy the SIM card on arrival in the UK.
      Hope this helps,

  20. Angus Day said:

    I have a T-Mobile PAYG SIM and have been buying monthly 500MB internet boosters. I was able to play Youtube videos on my 2G Nokia 206 phone.

    This month, after reading your reviews of EE PAYG packs, I tried an EE PAYG SIM and bought a £1 1 week data pack. This works OK on internet, but will not play Youtube videos. It attempts to load video, buffers to 60%, stops and then says “no response, try again”.

    The settings configuration file for T-Mobile has web, streaming and access points listed as received. The EE file lists only web and access point. I wonder, therefore, if streaming is allowed.

    I have discussed this with EE on Twitter, and they are unable to suggest a reason. Any ideas, Ken? I dread speaking to customer services after previous experiences!

    1. Ken Lo
      Ken replied:

      Hi Angus,
      Thanks for your comment. I’m not totally sure why this is happening… in theory, EE Pay As You Go should give you the same coverage as T-Mobile Pay As You Go but with the addition of 4G. Streaming is definitely allowed on EE Pay As You Go so this also shouldn’t be a problem with the tariff. It might be worth checking with EE directly to see why this is possibly the case.
      One more thing: I couldn’t quite understand how you could watch YouTube videos on a 2G-only handset? I believe 2G connections are normally too slow to be able to support the streaming of YouTube?

      1. Angus Day replied:

        Thanks for your comments.

        Regarding the playing of Youtube videos on 2G. (Definitely 2G, as the Nokia 206 is 2G only). It works acceptably well on an EDGE connection using Opera mini browser, which condenses the data before sending it to the phone; image quality is set to LOW and there is occasional buffering. On a GPRS connection, you get the message “insufficient bandwidth”.

        I intend to replace my phone with a 4G model shortly. I’ll try again with that, before approaching EE customer services.

        Regards, Angus

  21. Robert Crooks said:

    I have been paying £1’s and £1’s for weeks and weeks and do not receive any boosts for my phone, please look into this its becoming very frustrating, and I need some help immediately. thank you.

    1. Ken Lo
      Ken replied:

      Hi Robert,
      Thanks for your comment. I recommend you contact EE Customer Services on 150: they’re the ones that’ll be able to help you. Unfortunately, I don’t have access to your EE account details (I’m a third-party blogger!) so I wouldn’t be able to check this for you.

  22. Gary said:

    Hi Ken,
    Thanks for explaining in detail all the various packs & procedures. Very helpful.

    Ian currently PAYG with EE but have stopped topping up my usual £10 for unlimited texts as I want to use my credit up as I am switching to Giffgaff. I have paid EE for 6 month internet booster but I’m looking at a unlimited text booster to ease the speed at which my credit is falling (lost £30 credit from texting in just 18 days!). So I am looking at the EE TTP10 pack for now and shall swiftly add STOP PACK once initiated.

    What I would like to know is, is it possible to keep my current phone number with EE when I switch to Giffgaff ?

    Thanks inadvance.

    1. Ken Lo
      Ken replied:

      Hi Gary,
      Thanks for the comment and really glad you found the article helpful! Before proceeding, it’s worth double-checking whether you’re actually on a T-Mobile plan or an EE plan (I believe the 6 month internet booster for £20 is actually an offer from T-Mobile). If you do find out you’re on T-Mobile rather than EE, see the article here for information about your plan. On T-Mobile, you’ll need to buy one of the Smart Packs (the EE Talk & Text Pack won’t be available).
      To answer your question about transferring a phone number, yep – this is definitely possible! Once you’ve figured out whether you’re on T-Mobile or EE, you can follow one of these step-by-step guides:
      Moving your phone number from EE to giffgaff
      Moving your phone number from T-Mobile to giffgaff
      Hope this helps!

      1. Gary replied:

        Thanks for your swift reply and for guiding me with the relevant info, Ken. Your help is a blessing my friend, espcially to confused consumers like myself.

        Yes, I am on T-Mobile (& not EE as I stated previously). Must have got confused with all the EE messages I kept receiving. Doesn’t take much to confuse me.

        So glad I can keep my number when I switch to Giffgaff.

        Thanks again for sharing your knowledge with us all via this wonderful website.


  23. Bill said:

    Hi, thanks for posting a great article. Can you recommend a PAYG sim that does not expire or auto renew like in the old days ?

    I want it for a spare phone for emergencies only. I’m happy to load it with some minimal credit and make an outgoing call or text every 3 – 6 months to keep it active.

    I was looking at the new EE £1 bundles but if you tell EE not to make further debits to your credit card with STOP PACK, I assume the sim will expire after its 7 or 30 days period or will it run and run ?


    1. Ken Lo
      Ken replied:

      Hi Bill,
      Thanks for the kind feedback regarding the article! The EE Pay As You Go SIM card won’t expire automatically when you cancel the Pack. Indeed, it remains active providing you use the SIM card at least once every 180 days. When you text STOP PACK, the SIM card reverts to standard Pay As You Go (any money you top-up goes on to the credit, you’ll then be charged 30p/minute and 12p/text whenever you use the handset). For more information, see my guide to credit expiry and account termination.
      Whilst we’re here, it’s worth mentioning there are other mobile networks which charge a bit less (e.g. giffgaff is 10p/minute and 6p/text). You might find they work out better value.
      Hope this helps,

  24. David Heslop said:

    Hi ken. Any idea when EE 250mb data boost on pay as you go is applied? Do I have to use up my 500mb allowance first before I receive it? Been asking in various EE shops but their staff and those in india are clueless. Help me!

    1. Ken Lo
      Ken replied:

      Hi David,
      Thanks for your comment. You should receive a text message from EE after buying the 30-day pack a total of 3 times. This will tell you how to opt in to receive the 250MB of additional monthly data. If you didn’t get the message, text BOOST to 150. Once opted in, you’ll get the free data for all future pack purchases (e.g. your 500MB allowance will increase to 750MB).
      Hope this helps,

  25. David Wilson said:

    Hi, just bought iPhone 4S from the Carphone Warehouse, they put me on EE Pay As You Go.
    They are taking £1 per week so I use £10 about every 3 months.
    I texted STOP PACK but they still took another £1. I phoned the free phone number… lady said she didn’t do Pay As You Go and put me through to another lady far far away I suppose!
    Said she had stopped the pack and gave me my £1 back. She wished me a happy Christmas and was gone… I listened to lots of Christmas music, and lost about £4 off my £9 credit. It’s driving me mental. I shall go and hassle the EE shop but I don’t hold out much hope.

  26. Ross said:

    On the EE Talk and Text packs can you “opt out” as soon as you have started a (in this case) 7 day period so that it doesn’t renew automatically or will this cancel the 7 day pack which you have just paid for. I only ask because this pack will suit my old Mum occasionally but not every week and I fear she’ll text her code to receive it but forget to opt out at the end of the week and see her credit disappearing even if she’s not using it! If she can opt in and out in quick succession I’m sure she’ll remember! Thanks, Ross

    1. Ken Lo
      Ken replied:

      Hi Ross,
      Yep – you can disable auto-renewal by texting STOP PACK to 150. Your current weekly pack will continue until its expiry – it simply won’t renew automatically at the end. You can read more on the EE website here (see the section at the bottom).
      Hope this helps,

  27. Kelvin Willshee said:

    I can’t find an awful lot of information about 0845 numbers and their ilk.

    I am on EE and use their £1 package. It lasts for 7 days and gives me 25 minutes of call time, 50 texts and 10 MB data. The phone is for my 9 year old daughter and I figure it will suffice. Who can’t afford £1 per week?

    I was stung recently however when dialling a 0845 number from the phone. Within a few minutes the call was disconnected and my credit was gone. It seems that 0845 numbers are not included in the £1 pack. I didn’t see that fact mentioned anywhere when I bought the phone and EE sim. I cannot see it mentioned anywhere in any comparison charts of network phone tarrifs. I cannot see it mentioned by you anywhere in this article.

    If a bolt on/pack says 25 minutes call time surely that should mean to any phone. If it doesn’t they should warn customers.

    Charging outside of bolt on packages is awful and must catch so many customers out.

    I would like to see a comparison between all the mobile networks to include their policy / charges relating to 01,02,03,08 numbers.


  28. John said:

    In the ‘How To Buy A Pack’ section above you have the wrong code for the EE £10 Talk & Text Pack – it should read Text TTP10 to 150

    1. Ken Lo
      Ken replied:

      Hey John,
      Great spot – thank you! I’ve just updated the article with the correct code to text.

  29. Andy said:


    First a thank you for a very useful site.

    I have become increasingly disillusioned with T-Mobile – they have become less and less competitive since I joined them. I have been with them since I bought my first smartphone – the T-Mobile (HTC) G1. When I bought it, it came with 3GB of data on a £10 tariff. I think this was a special for Android phones.

    I have since renewed my contract with them twice and each time it seems to have been worse value. May last “upgrade” process found me on a £17/month tariff and 750MB data allowance. I was told that once I reached the allowance I would no longer be able to download and stream but would still be able to browse and email – fine with me (though frustratingly worse value for money than before). For several months I remained within the allowance. Then a couple of months ago I exceeded the allowance and received a txt saying I could only brows and email – fine by me. But last month I exceeded my allowance and I could only continue to use data by adding a free 250MB booster. Not really a major issue – it’s free and it got me to the end of the month. But it’s not what I signed up for and it’s just the latest in a gradual erosion of the value I used to get from T-Mobile. Is this a typical story?

    I’ve now decided that my next phone will probably be a Nexus + a SIM only deal maybe with GiffGaff or 3.


    1. Ken Lo
      Ken replied:

      Hi Andy,

      Thanks for the comment! I think the main problem is your contract changing when you upgrade your phone – you’re signing a brand new contract so you come under the new terms and conditions after renewing (they tempt you away with shiny new devices!). I’ve had a T-Mobile account for almost four years now and managed to keep the 3GB of data. According to T-Mobile, I should still be using a HTC Desire but in reality the phone has changed several times since! I’ve upgraded my phone by buying SIM-free rather than by upgrading via the contract. Similarly, I know of a few friends who still have legacy “Unlimited” data plans from O2 – again they’ve done the same by buying a Pay As You Go or SIM free handset.

      As you say, giffgaff and Three now offer some pretty good deals so hopefully you can find something suitable!


      1. Andy replied:

        Thanks for the tips. I should have done as you did and left the data plan untouched. Ah well – lesson learned!

        And thanks again for a great resource.

        1. Chris replied:

          I just renewed my old contract with t-mobile (originally an HTC Desire that came with a 3GB data allowance), but they still reduced my allowance down to 750MB without ever informing me. When I queried my allowance, they would never give me a straight answer.

          I agree with Andy, before they became part of EE I found they offered reasonable value for money and I always received good customer service. I am still with t-mobile but on a sim only 1 month contract, but I feel that they now offer much less value for money and customer service is poor with long waits to talk to anyone.

          In my view, Three currently offer much better value with their free calls to 0800, ‘feel at home’ roaming etc. From what I have read, their CS seems a bit variable though.

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