VOXI offers 30-day rolling plans on the Vodafone network with “endless social data”.

VOXI is Vodafone’s low-cost sub-brand in the UK, offering flexible 30-day plans with endless social data.

Customers can get a SIM card from VOXI with 6GB of data, unlimited minutes and unlimited texts for £10/month. Customers will also receive unlimited data for use on Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, Viber and Facebook Messenger.

In this article, we’ll review the VOXI mobile network including the 30-day plans with endless social data. We’ll then discuss VOXI’s optional extras, handset compatibility and the level of coverage you can expect. Finally, we’ll summarise how you can keep your current phone number when moving from another mobile network to join VOXI.

Order VOXI SIM Card (free) →

Bundles & Pricing

30-Day Plans

VOXI offers a choice of three 30-day plans, ranging from £10 to £20 per month for different amounts of data.

On the cheapest £10/month plan, you’ll get 6GB of data. This increases to 15GB of data on the £15/month plan and 45GB of data on the £20/month plan. On all three plans, you’ll also receive unlimited minutes, unlimited texts and endless social data.

NetworkMinutesTextsDataMonthly
Cost
VOXIUnlimitedUnlimited6GB£10.00
VOXIUnlimitedUnlimited15GB£15.00
VOXIUnlimitedUnlimited45GB£20.00

See all VOXI Plans & Offers →

There’s no need to undergo a credit check when signing up for VOXI. This is because the service works on a pre-paid basis. You’ll pay for each of your bundles in advance using a registered credit card or debit card. Payment will then be taken automatically each month for the following month’s plan.

For any out-of-bundle usage (e.g. when you’re travelling abroad outside Europe, calling special-rate phone numbers or making international phone calls), you’ll first need to top-up your account with some additional credit.

Endless Social Data

All of VOXI’s 30-day plans come with something they call “endless social data”. This gives you unlimited zero-rated data for use on the following social media and messaging applications:

  • Endless Social Media apps (“Social Pass”): Facebook, Instagram, Twitter, Snapchat and Pinterest.
  • Endless Chat apps (“Chat Pass”): WhatsApp, Facebook Messenger and Viber.

Data usage within these applications will not count towards your normal monthly download allowance.

To benefit from endless social data, you’ll need to have an active 30-day plan. You’ll also need to have some of your data allowance remaining on that plan. If you’ve already used up your regular data allowance, you’ll also lose access to endless social data. To restore it, you can pay £3 to add 1GB of extra data to your plan or you can wait until the following month when your data allowance refreshes.

VOXI says they reserve the right to change the applications included in the offer.

VOXI Video and Music Passes

In addition to the “endless social data” which is included on all VOXI price plans, there are two paid-for extras in the form of the Endless Video Pass and the Endless Music Pass:

  • VOXI’s Endless Video Pass (£7/month) gives you endless data for use on Netflix, YouTube, Amazon Go Video, DisneyLife, My5, TVPlayer and UKTV Play.
  • VOXI’s Endless Music Pass (£5/month) gives you endless data for use on Spotify, Apple Music, Tidal, Deezer, Soundcloud, Amazon Prime Music and Napster.

If you add one of these optional passes to your plan, data usage within the listed applications will become zero-rated. This means it will no longer count towards your normal monthly download allowance. The regular subscription fee for using these services will still apply and continues to be paid for separately to the service provider.

Pay As You Go Rates

VOXI works on a pre-paid basis. If you like, you can decide to opt out of the 30-day plans. However, you’ll no longer be able to access the mobile internet or use mobile data on your phone if you decide to do this. You’ll still be able to make and receive phone calls and text messages on traditional Pay As You Go.

The following table shows VOXI’s Pay As You Go rates:

Calling Rates:
Voice Calls 30p/minute (any network, any time)
Calls to Voicemail 30p/minute
Calls to Special Rate Numbers 45p/minute access charge
+ service charge from the company you’re calling
Messaging Rates:
Text Message (SMS) 14p
Picture Message (MMS) 45p
Internet Rates:
Mobile Internet Not available until you buy another 30-day bundle.

If you’d like to call internationally, you can buy VOXI’s £3/month International Minutes Extra add-on. This gives you 100 international minutes for calling one of 100 destinations. Alternatively, you can Pay As You Go with international calling available from 1.5p/minute.

For customers who decide to opt-out of the 30-day plans, your VOXI SIM card will remain active for 180 days since your last chargeable activity. After 180 days of inactivity on the SIM card, you’ll be given a warning that you’ll need to use your SIM card in the next 90 days. If more than 270 days have passed without a chargeable activity, your SIM card will be suspended and your phone number will be deleted. Any Pay As You Go credit remaining on the account will also be lost at the same time.

We’d recommend against choosing VOXI if you’re looking for a traditional Pay As You Go service without the need to top-up your phone every month. There are far cheaper alternatives out there which will allow you to access the mobile internet without buying a 30-day bundle (e.g. O2’s Classic Pay As You Go or Three’s 321 tariff).

Comparison to Alternatives

VOXI is often compared to the mainstream mobile networks and to other low-cost sub-brands like giffgaff and SMARTY (giffgaff belongs to O2 and SMARTY belongs to Three).

In the following section, we’ll compare VOXI’s 30-day plans against rival mobile networks.

£10 per month bundles

For £10/month, VOXI offers 6GB of data along with unlimited minutes, unlimited texts and endless social data.

At the time of writing, this matches the 6GB per month you’ll get on giffgaff and is significantly more data than the 4GB per month you’ll get on SMARTY. On larger mobile networks like O2 and Vodafone, you’ll normally get even less data and on a longer contract.

The following table shows a comparison of SIM-only deals around the £10 per month price point:

NetworkMinutesTextsDataMonthly
Cost
giffgaffUnlimitedUnlimited6GB£10.00
1 month
VOXIUnlimitedUnlimited6GB£10.00
1 month
VodafoneUnlimitedUnlimited6GB£10.00
12 months
SmartyUnlimitedUnlimited4GB£10.00
1 month
ThreeUnlimitedUnlimited4GB£10.00
24 months
O21,000Unlimited2GB£10.00
12 months
VodafoneUnlimitedUnlimited1GB£11.00
12 months
VodafoneUnlimitedUnlimited1GB£11.00
18 months
giffgaffUnlimitedUnlimited10GB£12.00
1 month
iD MobileUnlimitedUnlimited6GB£12.00
1 month
O2UnlimitedUnlimited4GB£12.00
18 months
To show you the most relevant price plans, 4 similar plans have been hidden. .

£15 per month bundles

For £15/month, VOXI offers 15GB of internet. You’ll also receive endless social data, along with unlimited UK minutes and unlimited UK texts.

The following table shows a comparison of deals around the £15/month price point:

NetworkMinutesTextsDataMonthly
Cost
giffgaffUnlimitedUnlimited15GB£15.00
1 month
VOXIUnlimitedUnlimited15GB£15.00
1 month
SmartyUnlimitedUnlimited8GB£15.00
1 month
VodafoneUnlimitedUnlimited5GB£15.00
12 months
VodafoneUnlimitedUnlimited5GB£15.00
18 months
O2UnlimitedUnlimited4GB£15.00
12 months
iD MobileUnlimitedUnlimited14GB£16.00
1 month
ThreeUnlimitedUnlimited12GB£16.00
12 months
O2UnlimitedUnlimited12GB£16.00
18 months
ThreeUnlimitedUnlimited4GB£16.00
1 month
EEUnlimitedUnlimited1GB£16.00
12 months
To show you the most relevant price plans, 3 similar plans have been hidden. .

£20 per month bundles

VOXI’s most expensive tariff costs £20/month and comes with 45GB of data, endless social data, unlimited minutes and unlimited texts.

For the same monthly price, it’s possible to get unlimited data on other mobile networks like Three. However, you’ll need to undergo a credit check for this and will need to sign up for a contract. Alternatively, you can get 40GB of data per month on giffgaff’s rolling goodybag package.

The following table shows a comparison of SIM card deals for around £20/month:

NetworkMinutesTextsDataMonthly
Cost
ThreeUnlimitedUnlimitedUnlimited£20.00
24 months
VOXIUnlimitedUnlimited45GB£20.00
1 month
giffgaffUnlimitedUnlimited40GB£20.00
1 month
O2UnlimitedUnlimited40GB£20.00
18 months
iD MobileUnlimitedUnlimited20GB£20.00
1 month
VodafoneUnlimitedUnlimited20GB£20.00
12 months
EEUnlimitedUnlimited20GB£20.00
12 months
VodafoneUnlimitedUnlimited20GB£20.00
18 months
ThreeUnlimitedUnlimitedUnlimited£21.00
12 months
O2UnlimitedUnlimited20GB£21.00
12 months
To show you the most relevant price plans, 3 similar plans have been hidden. .

For more information, please see our full comparison of SIM-only deals in the UK.

Handsets

There are two ways to join the VOXI mobile network. You can either get a free SIM card for your existing unlocked smartphone or you can buy a new mobile phone directly from VOXI.

Most people choose to keep their existing smartphone. You can use any device providing it’s unlocked (or a handset that’s locked to Vodafone UK will also work on VOXI). You can order a free SIM card from VOXI through this link.

If you’re buying a mobile phone from the VOXI website, there are a selection of handsets available to buy from Apple, Huawei, Samsung and Sony. Unless you decide to pay the full cost of the handset upfront (which tends to be much more expensive at VOXI than at other SIM-free retailers), you’ll be taking a 30-month consumer credit agreement with PayPal Credit. You’ll need to undergo a credit check to use this service.

If you’d like to buy a new smartphone for use on VOXI, we’d strongly recommend comparing prices across the market and also looking at handsets sold by other retailers as well. You can buy an unlocked smartphone from any UK retailer for use on the VOXI mobile network with a free SIM card from VOXI.

Network & Coverage

2G, 3G & 4G Coverage From Vodafone

VOXI is the low-cost sub-brand of the Vodafone network. As Vodafone is the underlying coverage provider for the service, customers of VOXI will get the same coverage as customers on Vodafone.

At the time of writing, VOXI has 99% population coverage, including on 2G, 3G and 4G.

Before signing up to the VOXI service, we strongly recommend checking the coverage in your area. You can do this by entering your postcode on the VOXI online coverage map:

Check VOXI Coverage (voxi.co.uk) →

Unfortunately, Wi-Fi Calling and 4G Calling are not currently available to customers on VOXI.

For more information, see our in-depth article on how to compare UK mobile network coverage.

5G Coverage

At the time of writing, 5G coverage isn’t yet available to customers on VOXI.

When 5G launches on VOXI, customers will have access to the same 5G coverage currently available on Vodafone. The following UK locations are due to receive 5G coverage from Vodafone before the end of the year:

Now Live15 towns and cities are live on Vodafone 5G (October 2019)
Birkenhead, Birmingham, Bolton, Bristol, Cardiff, Gatwick, Glasgow, Lancaster, Liverpool, London, Manchester, Newbury, Plymouth, Stoke-on-Trent, Wolverhampton
Planned &
Announced
7 towns and cities planned
Blackpool, Bournemouth, Guildford, Portsmouth, Reading, Southampton, Warrington (End of 2019)

For more information, see Vodafone’s 5G coverage map. Alternatively, see our guide to the rollout of 5G coverage in the UK.

Tethering & Personal Hotspot

Tethering or personal hotspot refers to the process of sharing your smartphone’s internet connection with another device. It’s a good way to get mobile broadband on other devices like your laptop or tablet.

On VOXI, it’s possible to tether without any restrictions. Any data usage that’s consumed through tethering or personal hotspot will simply come out of your normal download allowance. This is confirmed on the benefits page of VOXI’s website:

Personal Hotspot
Turn your VOXI mobile into a personal Wi-Fi hotspot to share your data with other devices.

International Roaming

On VOXI, you can use your mobile phone abroad through international roaming. This is something that isn’t possible on Vodafone Basics plans making this a key attraction of choosing VOXI over Vodafone Basics.

According to VOXI, 4G coverage is available in 120 countries with 2G or 3G coverage available in many others.

If you’re using your mobile phone in other European destinations, you can use your normal VOXI price plan at no extra charge. This includes the endless social data and any other add-ons you’ve purchased for your plan.

Meanwhile, if you’re travelling outside of Europe, extra charges will normally apply for using your VOXI price plan there. A list of the relevant charges for each country can be found on the VOXI website.

Keeping Your Phone Number

If you’re currently on a different mobile network and looking to switch to VOXI, it’s a straightforward process to keep your existing phone number.

To do so, start by ordering your new SIM card from the VOXI website. You’ll then need to ask your current mobile network for a PAC Code, either online or by text message. They’ll need to provide this to you free of charge within a minute of your request.

Once you’ve received and activated your VOXI SIM card, you should then provide your PAC Code to VOXI. You can do this by submitting it through your VOXI account area. After you submit your PAC Code, your phone number will normally be transferred on the next working day.

For step-by-step instructions on how to move your phone number to VOXI, please select your current mobile network from the drop-down menu below:

PAC Code Finder: Transfer Your Phone Number to VOXI

Select your current mobile network:

  More Options

VOXI Age Limit

Prior to the 4th April 2019, customers had to be under 30 to join the VOXI service. This is no longer a requirement for new customers and customers of any age can now sign up to VOXI.

Between September 2017 and May 2018, only customers who were aged 25 or under could join the VOXI service. This was expanded to cover customers aged between 26 and 30 from May 2018 to April 2019, before the age restriction was entirely removed in April 2019.

More Information

For more information, please see the official VOXI website. You can order a free VOXI SIM card to get started on the service.

Your Comments 90 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 90 comments from readers. You can add your own comment here.

  • Hi With voxi can I use Netflix while roaming in Spain, then, would this come out of the 45gb? how do you (while roaming ) set up the link between voxi and Netflix ? is this done in the network when I access netflix from the EU? Where do I add the unlimited Netflix offer on voxi and how much is it?

    • Hi Ed,
      Thanks for your comment. Yes, you can just use Netflix as normal in Spain and it will come out of your normal data allowance.
      Hope this helps,
      Ken

  • Hi, thanks for the article!

    I recently purchased a VOXI sim but am waiting for it to arrive. I’m currently in Germany so had it sent to family in the U.K. to get it registered etc then having it delivered to me.

    When I spoke to VOXI I told them I was going to be travelling Europe for a year or so, they didn’t mention that there might be any issues with that.

    Now I’ve been told by others that there might be an issue with the stable links policies etc. Something they never warned me about. Currently waiting to hear back from them.

    Am I to assume after a 3 months or so the sim will stop working? Very disappointed as I took out the most expensive plan with a few extra benefits too and now feel as if i have been misled a bit.

    Thanks

    • Hi Callum,
      Thanks for your comment. Sadly, the “stable links” policy isn’t something that’s widely known by the sales team at the mobile networks. It is, however, a standard policy across all UK networks, originating from the EU’s Roam Like At Home legislation. If, over the balance of 4 months, you spend at least half of your time outside the UK, the mobile networks reserve the right to apply a surcharge to your EU usage. This surcharge is typically around 0.5p/MB. Your SIM card shouldn’t stop working, however, so you won’t be left without access to your phone. The legislation is designed to discourage “permanent roaming” (e.g picking up a low-cost SIM card from another EU country where data is really cheap and using it in another country where the rates are higher).
      Hope this helps,
      Ken

  • Hamdan Merchant said:

    How long can I go without using a voxi no. And still keep it active. For example, some1 that doesn’t live in the UK, but visits often enough to need a permanent no.

    • Hi Saurabh,
      Thanks for your comment. Unfortunately, I don’t think VOXI publishes the full list of partner mobile networks they use when abroad. However, it’s certainly a good assumption that they’ll be using Vodafone in the countries where they have their own network.
      Ken

  • Amine medini said:

    I keep getting a message saying age restricted content when using my hotspot on a laptop . To watch football or other age restricted videos .
    I am 49 years old how can I get permission to watch what I want without restriction

    • Hi Amine,
      Thanks for your comment. It’s likely that there’s a content bar currently applied to your account. This means some websites won’t be accessible until you’ve provided proof to VOXI that you’re over 18. Unfortunately, the content barring is normally quite strict and will even block things like social media websites! I’m not sure exactly how you request for this to be removed from your account – your best bet would be to get in touch with VOXI through their site 🙂
      Ken

  • I am unable to Use personal hotspot with my voxi SIM. I have tried it in 2 different iPhones so I don’t think it is the phone that’s the problem

      • Yes I managed to resolve it. When I set up the SIM I used the profile containing the settings. What you need to do is make a note of your settings and then delete the profile and change the settings to what you originally had manually. Personal hotspot then works! You will also find that if you put a different Sim into your phone (i.e. One which uses a different network to Vodafone) it won’t work if the profile is there. Deleting the profile and setting it up manually will also solve that.
        This issue doesn’t exist on android phones

  • Phone and data are working well. But I cannot log on the the account and voicemail is not responding. Any ideas ?

    • Hi Martin,
      Thanks for your comment. Yes, I believe it should be possible to use it in a MiFi dongle, though the VOXI service is primarily designed for use on a smartphone.
      Ken

    • Hi Lynx,
      I believe those two places are in Turkey? If so, you should be able to use your mobile phone there at no extra charge as Turkey is part of VOXI’s Europe Zone.
      Hope this helps,
      Ken

  • Hi Ken!The Voxi Is available for Tenerife?If is Yes how many GB I can’t use it on 40 GB promotion?Is any limit on GB usage on Roaming and what is the speed internet which you guarantee?Thanks.

    • Hi Sorin,
      Thanks for your comment. Yes, you can roam at no extra charge in Tenerife as it’s part of Spain. Most mobile networks do have a fair usage limit for roaming in Europe, but I don’t believe VOXI has one (unless you buy a Video Data Pass, which comes with a 5GB fair usage limit). In terms of coverage, I believe VOXI does offer 4G coverage in Spain, so you should hopefully get 4G speeds (subject to coverage in your area).
      Hope this helps,
      Ken

  • Gareth cartwright said:

    Hi there just double checking, so if I buy the £5 music add on I can use any of the mentioned above music sites and it won’t eat into my data.

    Thanks

    Gareth

      • Hey Ken,
        Where can i buy top-up vouncher or can i remove my credit card that don’t paid every month. Only for 4 months plans & offer

        • Hi Eugene,
          Thanks for your comment. I believe you should be able to remove your card details in the VOXI account area. However, I’m not sure whether it’s possible to buy a top-up voucher for VOXI. There’s a possibility you might be able to use a Vodafone top-up voucher, but I haven’t tried this myself so I’d defer to others first to see whether this actually works.
          Ken

  • Hi Ken,
    I was just wondering, if I used a hotspot and allowed my friends to connect to it, and they were on a social media site. Would that use my data or would it come under the ‘Unlimited Social Media Data’

  • Cathy Russell said:

    Hello, does Voxi count Corfu as part of their Europe zone? I would like to try this network for July and I will be on holiday on Corfu during this month. Many thanks.

    • Hi Cathy,
      Thanks for your comment. I believe the usual Greek mobile networks operate in Corfu, so yes, it will be counted as part of the Europe zone.
      Hope this helps,
      Ken

  • John Cadman said:

    Is there any time length limit for how long you can use your contract when travelling in Europe?
    If I was to go abroad for 3 month?

    • Hi John,
      Thanks for your comment. No, there isn’t a time length limit on how long you can use your VOXI plan in Europe. However, as per European legislation, they would be permitted to charge you a small additional fee if you were to spend more than 50% of your time abroad over a period of 4 months or more. They could also ask you to demonstrate stable links to the UK. I’m not sure how VOXI applies this policy in practice, but I imagine you should probably be fine for a 3-month trip.
      Hope this helps,
      Ken

  • Sabreena Short said:

    Hi i want to use this for our holiday in turkey to stay in touch with each other in turkey. Myself and my husband will have one, i’m hoping we can just pop these into our current phone and they will work fine and our bundles the 8GB data and calls and texts will all work there no problem without any extra charge, is this correct?
    Is there specific things we need to do when putting it into our current phones?

    • Hi Sabreena,
      Thanks for your comment. Yes, it should be possible to do this. VOXI counts Turkey as part of their Europe Zone, so you can use your minutes, texts & data in Turkey at no extra charge. There’s nothing specific you’ll need to do with your phone, except from making sure that it’s unlocked and that it will accept a SIM card from VOXI.
      Hope this helps,
      Ken

      • Sabreena short replied:

        Thanks for getting back to me Ken. Sounds like it should all be fine. Appreciate you confirming that.

  • Hi, Ken can you tell me which provider is the best when travelling to the UK for 2 weeks? And I wanted the sim card before I travel(I live in China). And currently here’s my problem: only giffgaff ships to China(no matter it’s free or not) but I’ve heard that EE and Three have better coverage and network BUT THEY DON’T SHIP TO CHINA! Please give me advice.

    • Hi Simon,
      Many thanks for your comment. You’re probably best off going with giffgaff for a multitude of reasons (e.g. the international delivery, ability to use a non-UK card, etc). They offer coverage from O2, which is pretty decent (and probably more extensive than Three). If you want an alternative to giffgaff, you could also try CMLink UK (China Mobile UK) – they use coverage from EE and I believe it’s possible to have a SIM card dispatched to China.
      Hope this helps,
      Ken

    • Hi Becca,
      Thanks for your comment. It might be worth contacting VOXI Customer Services to get a definitive answer to this. However, as far as I know, it isn’t possible to start your plan early (though you can buy an extra 1GB of data for £3).
      Ken

  • The customer service is totally unacceptable especially when you are a new customer. It is impossible to talk to them on the phone which makes it even worse. My advice would be not to use this supplier.

  • Abhishek Kumar said:

    How is voxi for someone who’s visiting short term in the UK? Do they allow use of international credit cards and do they deliver internationally?
    I read another article by you saying giffgaff is the best for visitors, so how does it compare to voxi now?

    • Hi Abhishek,
      Thanks for your comment. Unfortunately, I haven’t tried using an international credit card on VOXI so I can’t comment on whether this would work. However, it’s definitely the case that most other mobile networks won’t allow you to use one. VOXI also won’t send their SIM cards outside the UK. For this reason, I’d probably still recommend using a SIM card from giffgaff.
      Hope this helps,
      Ken

    • If you are going to make calls abroad from the UK, it might be worth comparing the international call rates as well. Giffgaff is cheaper to quite a few countries but sometimes VOXI is cheaper.

  • Hi Ken is it possible to have 2 voxi Sims at the same time

    I’m currently with vodaphone and looking to move to voxi, but also would like to get another SIM on my name and give it to my brother.

    Is this possible?

    Thanks

    • Hi Jay,
      Thanks for your comment. I believe it’s possible to order up to 8 SIM cards, but there’s a maximum of one VOXI account per person. Is there a reason that your brother isn’t able to register the SIM card in his own name?
      Ken

      • Thanks Ken.

        I didn’t realize that they don’t do a credit check, as he has poor credit.

        But I now know they don’t.

        So I will get him to get one himself.

        Many thanks for the reply

  • Nico Smith said:

    I’m going abroad for a year, and was thinking to switch to VOXI just for my stay abroad.
    Would all the pricing/ bundles apply even if I’m abroad for a whole year?

    Thank you.

    • Hi Nico,
      Many thanks for your comment. Unfortunately, it wouldn’t be the same if you spent the entire year abroad. This is due to the fair usage policy on European roaming (this applies to all UK-based SIM cards). It’s likely you’ll be surcharged by VOXI once you’ve spent more than 2 months abroad.
      Hope this helps,
      Ken

  • Elaf Ghazala said:

    I transfered from three to voxi 2 days ago and I bought data from voxi for £10 (6GB) and it isn’t working at all.

    • Hi Elaf,
      Thanks for your comment. It might be worth double-checking your mobile internet settings (APN) as this can sometimes prevent you from being able to access the mobile internet. If changing this doesn’t help, you’ll need to contact VOXI’s customer services team via web chat for them to look into this in more detail.
      Ken

    • I also recently got a Voxi sim.
      If you are talking about data then – The APN settings were incorrect on myhandset so I could only get 3g and not 4g and on the web chat they talked me through all of the settings then it worked fine. Note that the setting they told me to change were not on their help pages.

      My normal phone calls were all messed up and this turned out to be due to me still being signed in to iCloud, iMessage and facetime on my old phone – Somecalls were routing to my old sim and some to my new sim – very strange 48 hours but within 30 mins of signing out on my old phone and restarting both a few times it was all fine.

      hope this helps

      • Hi Ken,

        I’ve signed up for VOXI and I thought I would share some observations. VOXI isn’t an MVNO, you can switch from Vodafone Pay Monthly and PAYG without needing a PAC code, this can be done through the VOXI website. However, you’ll have to pay termination charges if you are still in contract. The mobile network shown on my phone is vodafone UK, not VOXI. Strangely enough, My Vodafone works on the Vodafone website, although VOXI is supposed to be separate. In all it feels like a thin layer on top of Vodafone PAYG, although you do get better monthly allowances in exchange for not having a call centre. I don’t know if it’s possible to switch from VOXI to Vodafone Pay Monthly or PAYG, I think you probably wouldn’t need a PAC code because you’re staying on the same network.

        Thanks,

        Stefan

        • Hi Stefan,
          Thanks for sharing your feedback and thoughts on VOXI – that’s really interesting and lots of useful insights in there. It’s surprising that the My Vodafone app works on VOXI – last I heard, they simply said that there was no application available for VOXI (I wonder if this is an artefact of the fact your SIM card used to be on Vodafone?). And you’re right about VOXI not really being a MVNO & being more of a Vodafone sub-brand. Given the allowances now available on VOXI, it definitely seems to make a lot more sense for people to choose this over a standard Vodafone PAYG tariff like Big Value Bundles.
          Ken

          • Hi Ken,
            I don’t know if the app works but My Vodafone on the website works with a brand new VOXI sim. This sim hasn’t been transferred from Pay Monthly or PAYG. Tomorrow my number is transferring from O2 so I’ll keep you updated on any problems that I might encounter.
            Stefan

          • My number has moved across now, no hiccups so far. The My Vodafone app doesn’t work but I wasn’t expecting it to, you have to use the VOXI website.

    • Hi Luke,
      You should be able to activate the SIM card by logging in to VOXI’s website. You’ll need to provide some proof of age documentation, but it should be possible to submit this online without going in-store.
      Hope this helps,
      Ken

  • On 31st jan my iPhone has be stolen along with my new voxi sim , which was topped up on the same day for £10

    Can i get my previous balance on my new sim card ?

    • Hi Rahul,
      I’m very sorry to hear about the loss of your device. You’ll need to contact VOXI customer services for this. I imagine it should be possible for them to transfer your balance to a new SIM card as this is standard practice in the event a phone gets lost or stolen.
      Hope this helps,
      Ken

  • I moved to Voxi from GiffGaff a few weeks ago and am now getting way more data at a faster speed and paying less for it, so quite honestly brilliant. Their coverage seems to be a lot better also as I no longer experience grey areas when travelling on trains etc. Customer service is decent too, I messaged them a question on Facebook and received a speedy and helpful response.

    Ordered a sim online and then it was a simple process to activate and port my old phone number over. Also got a £10 Amazon voucher for joining so happy customer!

    • Hi Chris,
      Thanks for your comment. It shouldn’t normally take very long to activate a VOXI SIM card (typically less than 15 minutes, but it could take longer in some situations). If you’re still having problems getting your SIM card activated, it’s worth reaching out to VOXI Customer Support about this.
      Ken

  • I have bought my 13yr old iPhone 8 for Christmas and I’ve just sent for a voxi sim will I b able to use his bank account or will I his mum have to use mine bank account

    • Hi Julie,
      Thanks for your comment. The SIM card from VOXI can be topped up like other Pay As You Go SIM cards (there’s no need to set up a Direct Debit for VOXI). It’s likely however you’ll need to use your debit card for top-up unless he’s able to get one with his bank account.
      Hope this helps,
      Ken

    • Hi Trevor,
      Thanks for your comment. VOXI won’t kick you off the network as soon as you turn 30: you’re free to stay on it for as long as you like. However, if you were later to leave for another network, it won’t be possible for you to re-join VOXI.
      Hope this helps,
      Ken

  • Is there any obligation to pay £10 every month or is it whenever you pay £10 you will get the data plan. Also without the data promo what is the usual data amount

    • Hi Yusuf,
      Many thanks for your comment! You’ll need to top-up by at least £10 per month if you’d like to access mobile data on your device. If you don’t top-up, you won’t be able to access the internet (though you will be able to call and text at the rates of 30p/minute and 14p/text).
      With regards to the data promotion, they’ve trebled the amount of data they’re offering. It was previously £10 for 2GB, £15 for 5GB and £20 for 15GB. It isn’t known whether the triple data will now continue on an ongoing basis, or if they plan to reduce it back from April 2019.
      Ken

  • If i have a voxi plan and i have used my data is there a chance for me to over go my allowance and be charged over my limit or does it stop at my allowance and i have to wait till it refreshes

    • Hi there,
      If you go over your inclusive allowances, data will be paused on your plan for the rest of the month. VOXI will give you the option to buy 1GB of extra data for £3, or you can simply wait until your allowances next refresh.
      Hope this helps,
      Ken

  • I have to say this is the worst service I have used. My account has been locked since 20th July although VOXI have covered the cost of my sons phone, each month he is cut off then have to go through the whole process again! Was unsurprised to find this morning that I still cannot log in! This may have come out as a reply to someone else’s comment but this is where the ‘add your own comment’ took me to!

  • Hello. Why voxi data works on android device but not on apple? On apple says like i dont have data subscription. Checked all configurations, all wa fine. All works apart data 🙁

    • Hi Janis,
      Many thanks for your comment. There shouldn’t be a problem using your iPhone on VOXI – it sounds like the APN (Access Point Name) settings are just incorrectly configured. For information on how to fix this, see the VOXI help doc here.
      Hope this helps!
      Ken

  • Hi,
    I was wondering if there is data capping so that if I do run out of data, I won’t be able to keep using my data and will have to call up and request more .

    • Hi Mustafa,
      Many thanks for your comment. Yes: VOXI works on a pre-paid basis, so it isn’t possible to run up an unexpected out-of-bundle charge. If you were to use up the entirety of your data allowance, you’d simply be cut-off until the following month or until you add more credit to the account.
      Hope this helps,
      Ken

  • Hi,

    If I tether on a device that is using youtube for example then is it free like on my phone or does it take on my data?

    THANKS

    • Hi Laurent,
      Many thanks for your comment. According to the VOXI website:

      You can tether another mobile device or tablet to your phone, tablet or MiFi device, and enjoy the endless data from the apps included in your passes. Tethering to other devices such as your video game console, TV, or through a smart device such as Chromecast, Roku, or Fire TV Stick, is not included in your passes.

      I think this means you should hopefully be OK, but I would certainly try it out first and check against your data allowance to make sure before going too wild!
      Ken

  • I absolutely agree with Kat,

    I used the bundle, and i was satisfied by the amount of features for this price.
    BUT when u r out of internet you MUST use internet to top up, even if you go to their retail store they WON’T be able to top up your account.

    They WILL be able to reset your username and memorable word(which you most likely didn’t chose when this card was installed into your smartphone and activated)

    You WILL NOT be able to change your password even at voxi office, it took me a great amount of trouble changing it, because confirmation letters DID NOT arrive to my email account.
    Eventually i HAD TO change my sim, along with my phone number, because i WAS NOT able to top up my account.

    PLEASE CONSIDER it took a member of the staff about an hour to undergo a full registration on voxi.co.uk website(so i am able to top up next time), and it is IMPOSSIBLE to complete it yourself without knowing your username, memorable word and password(which you have not been prompted to set up when you bought the card)

    IN CONCLUSION, with voxi you get cheaper internet(compared to vodafone PayG) but in return you CAN NOT make much use of vodafone offices and retail stores, if you are looking for cheap internet it will be eventually CHEAPER and FASTER to not use voxi as your 4g/GSM provider.

    LAST MIN ADVICE: if you ever decide you need voxi, DEMAND that a member of the staff undergoes a full registration with you (right up to the moment when you see that your account has been successfully logged in), CHOOSE your desired username, memorable word, password, ASK to write those down for you AS YOU WILL NOT BE ABLE TO TOP UP WITHOUT THEM.

  • Voxi is COMPLETE WASTE OF TIME! I used it for one month and wasn’t able to top up my account in the end. My account was set up in Vodafone store and I was never able to access it online. I spoke to voxi chat few times- they kept saying it will be sorted. At one point I was able to log in but couldn’t use it or top up, then it broke again. You can’t top it up with vodafone voucher either. I bought one £30 and had to return to the store for refund as I couldn’t use it( even though vodafone people who sold it said I could). Anyway this is so complicated – having pay as you go sim should be one of the easiest things these days. Don’t bother with Voxi, Just get a normal SIM card from any network.

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