VOXI offers one-month plans with endless social media, endless video and Vodafone coverage.

In the UK, VOXI is a low-cost sub-brand of Vodafone, offering flexible one-month plans with endless social media. On plans from £15/month, you’ll also get endless video and 5G coverage.

For a limited time, customers getting a SIM card from VOXI will receive 12GB of data and endless social media data for £10/month (this is doubled from the normal 6GB per month). This also includes unlimited minutes and unlimited texts on a Pay As You Go basis with no need for a credit check. The endless social media data covers your usage of Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest and Facebook Messenger.

On VOXI’s price plans from £15/month, you’ll also get endless video and 5G coverage in addition to endless social media. Endless video gives you unlimited data for use on YouTube, Netflix, Amazon Prime Video, My5, TVPlayer and UKTV Play. You’ll also get 15GB of general purpose data on the £15 plan and 45GB of general data on the £20 plan.

In this article, we’ll review the VOXI mobile network including the plans available and what you’ll get included in each one. We’ll also look at endless social media, endless video and what each one includes. We’ll then compare VOXI’s service to alternatives like giffgaff before looking at the coverage available and how to keep your current phone number.

Order VOXI SIM Card (free) →

VOXI Plans & Features

SIM Only Plans

VOXI currently offers a choice of four price plans, each one available on a one-month rolling basis. They range from £10 to £35 per month, with varying amounts of data and benefits on each plan:

NetworkMinutesTextsDataMonthly
Cost
VOXIUnlimitedUnlimited12GB
& endless social
£10.00
1 month
VOXIUnlimitedUnlimited15GB
& endless social + endless video
£15.00
1 month
VOXIUnlimitedUnlimited45GB
& endless social + endless video
£20.00
1 month
VOXIUnlimitedUnlimitedUnlimited£35.00
1 month

See all VOXI Plans & Offers →

At present, the cheapest £10 per month plan gives you 12GB of data (this is normally 6GB outside of the double data offer which runs until the 29th October). You’ll get endless social media included and 99% population coverage on Vodafone’s 4G network. There’s also unlimited minutes and texts included.

On the £15 and £20 plans from VOXI, you’ll additionally get endless video streaming and 5G coverage. There’s also a larger allowance of data (15GB on the £15 plan and 45GB on the £20 plan). Finally, the most expensive £35 plan comes with unlimited all-purpose data (or what VOXI calls “endless data”).

The following table summarises how much data you’ll get on each of VOXI’s price plans and the inclusive benefits on each:

VOXI Plan Data Allowance Endless Social Media Endless Video 5G Coverage
£10 Plan 12GB Yes, included Not included Not included
£15 Plan 15GB Yes, included Yes, included Yes, included
£20 Plan 45GB Yes, included Yes, included Yes, included
£35 Plan Unlimited Yes, included Yes, included Yes, included

There’s no need to undergo a credit check when signing up for VOXI. This is because the service works on a pre-paid basis. You’ll pay for your bundles in advance using a credit card or debit card, and it won’t be possible to run up unexpected charges beyond this. For any out-of-bundle usage, you’ll first need to top-up your account with additional Pay As You Go credit.

Endless Social Media

VOXI Endless Social Media AppsAll of VOXI’s price plans come with Endless Social Media. This gives you unlimited data for use on the following social media and messaging applications:

  • Facebook
  • WhatsApp
  • Snapchat
  • Twitter
  • Instagram
  • Facebook Messenger
  • Pinterest

Any data that’s used in the supported apps and websites won’t count towards the download limit on your plan. There are a couple of exclusions to this: namely, voice and video calling through Facebook Messenger, WhatsApp and Instagram are not included in Endless Social Media. Additionally, if you follow a link to an external app or website, this also won’t be included in your Endless Social Media.

Other social media apps like TikTok are not currently included in VOXI’s Endless Social Media.

You’ll need to have some of your regular data allowance remaining to benefit from Endless Social Media.

Endless Video

If you choose VOXI’s £15, £20 or £35 plan, you’ll also get Endless Video in addition to Endless Social Media. This gives you unlimited data for streaming online video (e.g. movies and TV shows) from all of the following apps and services:

  • YouTube
  • Netflix
  • Amazon Prime Video
  • My5
  • TVPlayer
  • UKTV Play

As with Endless Social Media, data usage in an Endless Video app or website will not count towards the download limit on your VOXI price plan. This includes tethering to some other devices like your phone, laptop or tablet but not to a smart TV, games console or TV streaming device (e.g. Chromecast, Roku or Fire TV Stick).

Other video streaming services like BBC iPlayer, NOW TV and Disney+ are not currently included in the VOXI Endless Video offer.

For more information, see our full guide on the Endless Video offer.

VOXI Video and Music Passes

VOXI also offers two paid-for passes which you can optionally add to your plan at an additional monthly cost:

  • VOXI’s paid-for Endless Video Pass costs £7/month and gives you endless data for use on YouTube, Netflix, Amazon Prime Video, My5, TVPlayer and UKTV Play. A free version of this pass is now included on VOXI price plans from £15/month. You’ll therefore be better off choosing a plan with Endless Video included.
  • VOXI’s Endless Music Pass costs £5/month and gives you endless data for use on Spotify, Apple Music, Tidal, Deezer, Soundcloud, Amazon Prime Music, Amazon Music Unlimited and Napster.

If you add one of these optional passes to your plan, data usage within the listed applications will become zero-rated. This means it will no longer count towards your normal monthly download limit. The regular subscription fee for using these services will still apply and continues to be paid for separately to the service provider.

Pay As You Go Rates

VOXI works on a pre-paid basis. If you like, you can decide to opt out of their monthly plans to use the service on Pay As You Go. However, if you decide to do this, you’ll no longer be able to use mobile data on your phone (though you’ll still be able to use data over wi-fi). You’ll still be able to make and receive phone calls and text messages on traditional Pay As You Go.

The following table shows VOXI’s Pay As You Go rates:

Calling Rates:
Voice Calls 30p/minute (any network, any time)
Calls to Voicemail 30p/minute
Calls to Special Rate Numbers 45p/minute access charge
+ service charge from the company you’re calling
Messaging Rates:
Text Message (SMS) 14p
Picture Message (MMS) 45p
Internet Rates:
Mobile Data Not available until you buy another 30-day bundle.

If you’d like to call internationally, you can buy VOXI’s £3/month International Minutes Extra add-on. This gives you 100 international minutes for calling 100 destinations from the UK. Alternatively, you can Pay As You Go with international calling available from 1.5p/minute.

For customers who decide to opt-out of VOXI’s monthly plans, your VOXI SIM card will remain active for 180 days since your last chargeable activity. After 180 days of inactivity on the SIM card, you’ll be given a warning that you’ll need to use your SIM card within the next 90 days. If more than 270 days have passed since your last chargeable activity, your SIM card will be suspended and your phone number will be deleted. Any Pay As You Go credit remaining on the account will also be lost at the same time.

We’d recommend against choosing VOXI if you’re looking for a traditional Pay As You Go service without the need to top-up your phone every month. There are far cheaper alternatives out there that will allow you to use mobile data without buying a one-month bundle (e.g. 1pMobile).

Comparison to Alternatives

VOXI is often compared to mainstream mobile networks and to other low-cost providers like giffgaff and SMARTY (giffgaff belongs to O2 and SMARTY belongs to Three).

In the following section, we’ll compare VOXI’s SIM-only plans against rival mobile networks.

£10 per month bundles

For £10/month, VOXI offers 12GB of data along with unlimited minutes, unlimited texts and endless social data.

At the time of writing, this is one of the better value deals at the £10 per month price point. On rival mobile networks like SMARTY, it’s possible to get a larger allowance of data, though the coverage will come from Three rather than Vodafone.

The following table shows a comparison of SIM-only deals around the £10 per month price point:

NetworkMinutesTextsDataMonthly
Cost
SmartyUnlimitedUnlimited30GB£10.00
1 month
ThreeUnlimitedUnlimited12GB£10.00
12 months
VodafoneUnlimitedUnlimited12GB£10.00
12 months
VOXIUnlimitedUnlimited12GB
& endless social
£10.00
1 month
ThreeUnlimitedUnlimited8GB£10.00
12 months
ThreeUnlimitedUnlimited8GB£10.00
24 months
giffgaffUnlimitedUnlimited6GB£10.00
1 month
TalkmobileUnlimitedUnlimited6GB£10.00
1 month
O2UnlimitedUnlimited5GB£10.00
18 months
VodafoneUnlimitedUnlimited1GB£11.00
24 months
TalkmobileUnlimitedUnlimited15GB£12.00
12 months
ThreeUnlimitedUnlimited12GB£12.00
12 months
giffgaffUnlimitedUnlimited10GB£12.00
1 month
O2UnlimitedUnlimited10GB£12.00
18 months
ThreeUnlimitedUnlimited4GB£12.00
24 months
O2UnlimitedUnlimited2GB£12.00
12 months
VodafoneUnlimitedUnlimited1GB£12.00
12 months
To show you the most relevant plans, 10 similar but more expensive plans have been hidden. .

£15 per month bundles

For £15/month, VOXI currently offers 15GB of data. You’ll also get endless video data and endless social data, along with unlimited UK minutes and unlimited UK texts.

The following table shows a comparison of deals around the £15/month price point:

NetworkMinutesTextsDataMonthly
Cost
SmartyUnlimitedUnlimited100GB£15.00
1 month
TalkmobileUnlimitedUnlimited30GB£15.00
12 months
ThreeUnlimitedUnlimited30GB£15.00
12 months
VodafoneUnlimitedUnlimited30GB£15.00
12 months
O2UnlimitedUnlimited20GB£15.00
18 months
giffgaffUnlimitedUnlimited15GB£15.00
1 month
VOXIUnlimitedUnlimited15GB
& endless social + endless video
£15.00
1 month
VodafoneUnlimitedUnlimited5GB£15.00
24 months
O2UnlimitedUnlimited5GB£15.00
12 months
ThreeUnlimitedUnlimited12GB£16.00
12 months
VodafoneUnlimitedUnlimited5GB£16.00
12 months
ThreeUnlimitedUnlimited4GB£16.00
1 month
EEUnlimitedUnlimited1GB£16.00
12 months
To show you the most relevant plans, 5 similar but more expensive plans have been hidden. .

£20 per month bundles

VOXI’s £20 plan comes with 45GB of data, endless video data and endless social media data. You’ll also get unlimited minutes and unlimited texts included.

For the same monthly price, it’s possible to get unlimited data on some other mobile networks. Alternatively, a 100GB data allowance is available elsewhere, as long as you’re happy to undergo a credit check. You can get 80GB of data for £20/month on giffgaff’s one-month rolling goodybag.

The following table shows a comparison of SIM card deals around £20/month:

NetworkMinutesTextsDataMonthly
Cost
SmartyUnlimitedUnlimitedUnlimited£20.00
1 month
TalkmobileUnlimitedUnlimited100GB£20.00
12 months
VodafoneUnlimitedUnlimited100GB£20.00
12 months
O2UnlimitedUnlimited100GB£20.00
18 months
EEUnlimitedUnlimited100GB£20.00
24 months
giffgaffUnlimitedUnlimited80GB£20.00
1 month
O2UnlimitedUnlimited80GB£20.00
12 months
VOXIUnlimitedUnlimited45GB
& endless social + endless video
£20.00
1 month
ThreeUnlimitedUnlimited30GB£20.00
12 months
VodafoneUnlimitedUnlimited20GB£20.00
24 months
VodafoneUnlimitedUnlimited1GB£20.00
1 month
VodafoneUnlimitedUnlimited20GB£21.00
12 months
To show you the most relevant plans, 4 similar but more expensive plans have been hidden. .

£35 per month bundles

For £35/month, VOXI offers an endless data plan. This comes with unlimited data, unlimited minutes and unlimited texts. You’ll also get access to 5G coverage if you’re using a 5G-ready smartphone in VOXI’s 5G coverage area.

The following table shows how VOXI’s endless data plan compares to rival mobile networks:

NetworkMinutesTextsDataMonthly
Cost
ThreeUnlimitedUnlimitedUnlimited£18.00
12 months
iD MobileUnlimitedUnlimitedUnlimited£18.00
1 month
SmartyUnlimitedUnlimitedUnlimited£20.00
1 month
ThreeUnlimitedUnlimitedUnlimited£22.00
24 months
VodafoneUnlimitedUnlimitedUnlimited
2Mbps max
£22.00
24 months
ThreeUnlimitedUnlimitedUnlimited£24.00
1 month
VodafoneUnlimitedUnlimitedUnlimited
2Mbps max
£24.00
12 months
giffgaffUnlimitedUnlimitedAlways-On£25.00
1 month
ThreeUnlimitedUnlimitedUnlimited£26.00
1 month
ThreeUnlimitedUnlimitedUnlimited£26.00
12 months
VodafoneUnlimitedUnlimitedUnlimited
10Mbps max
£26.00
24 months
Virgin MobileUnlimitedUnlimitedUnlimited£27.00
24 months
VodafoneUnlimitedUnlimitedUnlimited
10Mbps max
£28.00
12 months
Virgin MobileUnlimitedUnlimitedUnlimited£30.00
12 months
VodafoneUnlimitedUnlimitedUnlimited£30.00
24 months
VodafoneUnlimitedUnlimitedUnlimited
2Mbps max
£32.00
1 month
VodafoneUnlimitedUnlimitedUnlimited£33.00
12 months
O2UnlimitedUnlimitedUnlimited£33.00
18 months
O2UnlimitedUnlimitedUnlimited£35.00
12 months
VOXIUnlimitedUnlimitedUnlimited£35.00
1 month
Lebara MobileUnlimitedUnlimitedUnlimited£35.00
1 month
VodafoneUnlimitedUnlimitedUnlimited
10Mbps max
£36.00
1 month
EEUnlimitedUnlimitedUnlimited£37.00
24 months
VodafoneUnlimitedUnlimitedUnlimited£41.00
1 month
EEUnlimitedUnlimitedUnlimited£41.00
24 months
To show you the most relevant plans, 15 similar but more expensive plans have been hidden. .

For more information, see our full comparison of SIM-only deals in the UK.

Handsets

There are two ways to join the VOXI mobile network. You can either order a free SIM card for your existing unlocked smartphone or you can buy a new mobile phone directly from VOXI.

Most people decide to keep their existing smartphone. You can use any device providing it’s unlocked (or a handset that’s locked to Vodafone UK will also work on VOXI). You can order a free SIM card from VOXI through this link.

If you’re buying a mobile phone from the VOXI website, there are a selection of handsets available to buy from Apple, Google, Huawei and Samsung. Unless you decide to pay the full cost of the handset upfront (which tends to be much more expensive at VOXI than at other SIM-free retailers), you’ll be taking a 30-month consumer credit agreement with PayPal Credit. You’ll need to undergo a credit check to use this service.

If you’d like to buy a new smartphone to use on VOXI, we’d strongly recommend comparing prices across the rest of the market and also looking at handsets sold by other retailers as well. You can buy an unlocked smartphone from any UK retailer for use on the VOXI mobile network with a free SIM card from VOXI.

Network & Coverage

2G, 3G & 4G Coverage

VOXI is a low-cost sub-brand of Vodafone offering flexible SIM-only deals on a one-month rolling basis. As Vodafone is the underlying coverage provider for VOXI, customers will get access to the same coverage as customers on Vodafone.

At the time of writing, VOXI offers 99% population coverage on 2G, 3G and 4G.

Before you sign up to the VOXI service, we’d strongly recommend checking the coverage in your area. You can do this by entering your postcode on VOXI’s online coverage map:

Check VOXI Coverage (voxi.co.uk) →

Unfortunately, Wi-Fi Calling and 4G Calling are not currently available to customers on VOXI.

For more information, see our in-depth article about Vodafone’s UK mobile coverage or our overview of mobile network coverage in the UK.

5G Coverage

On VOXI, 5G coverage is also available to customers choosing a plan of at least £15/month.

On VOXI’s 5G network, it’s possible to obtain download speeds of up to 1,000Mbps (1Gbps). However, average download speeds will normally be closer to 150-200Mbps (about 5 to 10 times faster than a regular 4G connection).

VOXI’s 5G service is available in the same places as on Vodafone. The following UK towns and cities currently have access to 5G coverage on VOXI:

Now Live45 towns and cities are live on VOXI 5G (September 2020)
Ambleside, Bebington, Belfast, Birkenhead, Birmingham, Bishopbriggs, Bolton, Bootle, Bristol, Cardiff, Cheadle, Droylsden, Eccles, Edinburgh, Gatwick, Glasgow, Guildford, Horwich, Huyton-with-Roby, Isle of Scilly, Kingswood, Lancaster, Leeds, Liverpool, Llandudno, London, Manchester, Mangotsfield, Newbury, Paisley, Penarth, Plymouth, Portsmouth, Prestwich, Reading, Rochdale, Salford, Solihull, Southampton, Stockport, Stoke-on-Trent, Stretford, Wallasey, Warrington, Wolverhampton
Planned &
Announced
2 towns and cities planned
Blackpool, Bournemouth (2020)

For more information, see Vodafone’s 5G coverage map. Alternatively, see our guide to the rollout of 5G coverage in the UK.

Tethering & Personal Hotspot

Tethering or personal hotspot refers to the process of sharing your smartphone’s internet connection with another device. It’s a good way to get mobile broadband on other devices like your laptop or tablet.

On VOXI, it’s possible to tether without any restrictions. Any data usage that’s consumed through tethering or personal hotspot will simply come out of your data allowance as normal. This is confirmed on the benefits page of VOXI’s website:

Personal Hotspot
Turn your VOXI mobile into a personal Wi-Fi hotspot to share your data with other devices.

If your plan comes with endless social media or endless video, this also covers your usage of the included apps and services on another smartphone, laptop or tablet that’s tethered to your phone. However, it doesn’t cover tethering to other devices like a smart TV, games console or TV streaming device (e.g. a Chromecast, Roku or Fire TV Stick).

International Roaming

On VOXI, you can use your mobile phone abroad through international roaming. This is something that isn’t possible on Vodafone Basics making it a key attraction of choosing VOXI over a Vodafone Basics plan.

According to VOXI, 4G coverage is available in 137 destinations with 2G or 3G coverage available in many others. 4G roaming is available to all VOXI customers.

If you have a 5G-ready plan, you can also access 5G coverage in 47 towns and cities across Europe. 5G coverage is currently available in locations across Spain, Italy and Germany (including Milan, Rome, Naples, Madrid, Barcelona, Malaga, Berlin, Hamburg and Munich).

If you’re using your mobile phone abroad in other European destinations, you can use your normal VOXI plan allowances at no extra charge. This includes the endless social media, the endless video and any add-ons you’ve purchased for your plan.

Meanwhile, if you’re travelling outside Europe, extra charges will normally apply for using your VOXI plan there. A list of the relevant charges for each country can be found on the VOXI website.

Keeping Your Phone Number

If you’re currently on another mobile network and looking to switch to VOXI, it’s a straightforward process to keep your existing phone number.

To do so, start by ordering your new SIM card from the VOXI website. You’ll then need to obtain a PAC Code from your old network. You can get one through your mobile network’s website or app, or by texting PAC to 65075.

Once you’ve received and activated your VOXI SIM card, you can submit your PAC Code online through your VOXI account area. Once you’ve done this, your phone number will normally be transferred on the next working day.

For step-by-step instructions on how to move your phone number to VOXI, please select your current mobile network from the drop-down menu below:

PAC Code Finder: Transfer Your Phone Number to VOXI

Select your current mobile network:

  More Options

VOXI Age Limit

Prior to the 4th April 2019, customers had to be under 30 to join the VOXI service. This is no longer a requirement for new customers and customers of any age can now sign up to VOXI.

Between September 2017 and May 2018, only customers who were aged 25 or under could join the VOXI service. This was expanded to cover customers aged between 26 and 30 from May 2018 to April 2019, before the age restriction was removed entirely in April 2019.

Frequently Asked Questions

What plans can I get on VOXI?
VOXI currently offers a choice of four SIM-only plans:
  • £10 plan: 12GB data, endless social media, unlimited minutes & unlimited texts.
  • £15 plan: 15GB data, endless video, endless social media, unlimited minutes & unlimited texts.
  • £20 plan: 45GB data, endless video, endless social media, unlimited minutes & unlimited texts.
  • £35 plan: Endless data, unlimited minutes & unlimited texts.

All of the plans are available on a one-month rolling basis with no contract and no credit check required.

What is endless social media?
VOXI’s endless social media gives you unlimited data for use on Facebook, Instagram, Twitter, Snapchat, Pinterest, WhatsApp and Facebook Messenger. Usage of these apps and services will not count towards the download limit on your plan.
What is endless video?
VOXI offers endless video on their price plans from £15/month. This gives you unlimited data for watching online video from YouTube, Netflix, Amazon Prime Video, My5, TVPlayer and UKTV Play. Usage of these apps and services won’t count towards the download limit on your plan.
Does VOXI offer an unlimited data plan?
Yes. VOXI offers a £35 endless data plan which gives you unlimited (all-purpose) data. This differs from endless social media and endless video in that you can use the unlimited data allowance on any app or website.
How does VOXI compare to giffgaff?
VOXI is a low-cost sub-brand of Vodafone and is often compared to giffgaff which is a low-cost sub-brand of O2. The two networks normally offer similar amounts of data (e.g. 6GB of data for £10 and 15GB of data for £15). However, VOXI sometimes has special offers available which increase the amount of data they offer. There’s also endless social media on all VOXI plans as well as endless video from plans from £15/month.
What type of coverage is available on VOXI?
On VOXI, you can get 99% population coverage on Vodafone’s 2G, 3G and 4G networks. You can check the coverage in your area by entering your postcode on VOXI’s website. On plans costing £15/month or more, 5G coverage is also available in major towns and cities.
Can I get 5G coverage on VOXI?
Yes. 5G coverage is available on VOXI, making use of Vodafone’s 5G network in 45 UK towns and cities. You’ll need to be on a VOXI plan costing £15/month or more to get access to 5G.
Can I use tethering or personal hotspot on VOXI?
Yes. You can use tethering and personal hotspot on VOXI to share your mobile data connection with other devices. This is confirmed on VOXI’s benefits page.
Can I keep my current phone number?
Yes. You can keep your current phone number when moving to VOXI. Simply ask your current mobile network to give you a PAC Code. This can be obtained through your mobile network’s website or app, or by texting PAC to 65075. You should then give this PAC Code to VOXI after ordering your SIM card online and activating it.
Does VOXI have any age limits?
No. Anyone can now sign up to VOXI, regardless of their age. Before April 2019, VOXI had an age restriction so you had to be under-30 when signing up to the network. This age limit no longer applies for new customers.

More Information

For more information, please see the official VOXI website. You can order a free VOXI SIM card to get started on the service.

Your Comments 119 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 119 comments from readers. You can add your own comment here.

  • Voxi now offering Unlimited Data on promo offer for £30 a month (£5 cheaper than previously.)

    Worth looking at as it’s only a monthly contract. Vodafone (Voxi’s provider) are cheaper but on 12/24 month contracts which rise annually by the RPI.

    Posted just in case it’s of interest to others.

  • Hi there, I heard that mobile data from 5GB and above never actually runs out and is basically unlimited. Is this true, please?

    • Hi Pearl,
      Thanks for your comment. I don’t believe this is right – I believe the amount of data you use will still be measured and charged for once you’ve used 5GB per month.
      Ken

        • Pearl be careful, Voxi had a glitch in their system for some months which inadvertently gave users unlimited data on all plans except the £35 REALLY Unlimited option.

          They got wind of it and have now fixed the problem and from the 11th June any data used other than for the social media apps will start to be eaten up over each monthly period.

          I use the Voxi £10 a month plan on my secondary phone and had a text from them advising about this on the 1st June so if you have signed up just be aware.

          Also it’s worth noting that video calls made on any of the social apps eats up data to, only the text messaging is free.

          Hope that helps.

    • Hi Ben,
      Great question! You’ll get the same coverage on VOXI and Vodafone so coverage and download speeds should normally be the same. Saying that, Vodafone haven’t shared any information about how traffic is prioritised on their network. So in theory, they could decide to prioritise some Vodafone customers over VOXI customers. I’ve not heard any feedback or evidence this might be the case, however, so I doubt it’s worth worrying about too much.
      Ken

      • I am on VOXI and I get great download speeds, normally between 25-40 Mb/s. When I was in The Netherlands last year it even went up to 100Mb/s, even though I was roaming abroad. I do not believe that VOXI is slowed down in any way compared to Vodafone.

    • Hi Aaron,
      Thanks for your comment. I don’t believe top-up vouchers are accepted on VOXI. You’ll need to add your payment card details to your VOXI online account to pay for your bundles.
      Ken

  • Are voxi plans still the same after every month?
    For example, do I get 20gb for £15 monthly?

    Also, can I buy another gb on top of the one I had already before the month runs out?.
    Thanks

    • Hi Stanley,
      Thanks for your comment. Yes, the VOXI plans remain the same providing you sign up during a promotional period. For instance, if you were to sign up for the 20GB for £15 plan, you would continue to benefit from this, even after the 19th February 2020 when the offer closes to new customers.
      With regards to additional data, you can buy an extra 1GB for £3. Sadly, it’s quite expensive adding more data when you run out so I’d consider the £20 plan if this is likely to be a fairly common occurrence.
      Ken

  • Nigel Butterworth said:

    I’ve got my SIM from you But I cant find anywhere even on your links to activate the SIM card That works A really need to activate my SIM today I will have to change network Look forward to hearing from you soon hopefully

  • I have given my child a VOXI sim but I want to be aware of who she is texting and calling etc.
    How am I able to see the itemisation of her usage?

    • Hi there,
      Unfortunately, I don’t think VOXI offers any itemisation for individual calls and texts that are made on their service. It might be possible, however, for you to achieve the same result using a relevant parental control app that provides this functionality.
      Ken

  • Hi Callum,

    I’m traveling from the United States with an unlocked Samsung Galaxy S7 (Verizon). Will VOXI SIM/ Service work on my phone while I am traveling in London and Edinburgh? Thank you.

    • Hi Cesar,
      Thanks for your comment. Yes, a VOXI SIM card should work for the purpose you require. However, it’s worth making sure you can definitely use a UK-based SIM card in your phone as I know some handsets from Verizon don’t always work properly in other countries (due to GSM vs CDMA considerations).
      Ken

  • Hi,

    Thanks for compiling the information for this website; super useful!

    I had a few queries, for the VOXI SIMO.

    4G calling – I can’t seem to find the information for this, does the ‘simo’ plan make use of 4G voice calling? If the simo plan does indeed make use of 4g voice calling, are there any handset model/brand restrictions?

    @Ken – What are your general thoughts on 4G voice calling for PAYG across the major carriers and MVNOs, do you think we will see this as a mainstream service in 2020? Do you think that is asking a lot of the mobile carriers?

    Thanks!

    • Hi Quentin,
      Thanks for your comment. Unfortunately, they don’t support 4G Calling on VOXI at the moment – this is only available to customers with a compatible handset on Vodafone Pay Monthly plans.
      On your second question, I do think the rollout of VoLTE/4G Calling has been a bit of a mess. It’s so difficult for anyone to actually use it, as only certain tariffs support it and you’ll often need a handset that’s been sold by the network themselves. The impact is that lots of people need to drop back to 2G or 3G coverage (CSFB) when making or receiving phone calls – something that isn’t ideal and means the mobile networks need to keep all of their old networks in operation.
      I’m not sure whether we’ll see any significant changes in 2020, but I’m confident things will change at some point (albeit, it requires lots of different stakeholders to coordinate with each other).
      Ken

      • Hi Ken,

        Thanks for your thoughts, on the 4g calling/ payg, question

        As a follow up question, would a new startup MVNO be able to run a business model that captures the customers who enjoy the choice of picking their own handset from the families of phones; Samsung, Google, Huawei, Oneplus, Apple, making use of 4g calling, no credit checks?

        As an example, I’m aware of SIMO plans across the major carriers, SIMO requires credit checks to be able to access 4g calling with handset model restrictions, as mentioned in your original 4g calling article. EE Flex is kind of almost there, no contract or credit checks, but no 4g calling.

        What are your thoughts on PAYG for 2020 and beyond, anything for PAYG customers to look forward to? Recently there has been data rollover feature across the major carriers, or converting unused Gigabytes back into credit (MVNOs – e.g. GiffGaff Smarty), most PAYG £5-20 bundles are quite generous with either or both the amount of data, minutes and text allowances, also roaming while in Europe and being able to use those bundles, while on short business or holiday trips, etc.

        Quentin

        • Hi Quentin,
          That’s a very good question! I think MVNOs can do everything mentioned in your comment, but I suspect access to 4G Calling or VoLTE is dependent on the coverage provider. At present, very few MVNOs have access to 4G Calling so I imagine they probably don’t offer it very easily (and certainly not to a startup MVNO). I’m personally not really sold on there being strong enough customer demand for 4G Calling (I think things like the data allowance and rollover data are far more attractive to most MVNO customers).
          Ken

  • Hi With voxi can I use Netflix while roaming in Spain, then, would this come out of the 45gb? how do you (while roaming ) set up the link between voxi and Netflix ? is this done in the network when I access netflix from the EU? Where do I add the unlimited Netflix offer on voxi and how much is it?

    • Hi Ed,
      Thanks for your comment. Yes, you can just use Netflix as normal in Spain and it will come out of your normal data allowance.
      Hope this helps,
      Ken

  • Hi, thanks for the article!

    I recently purchased a VOXI sim but am waiting for it to arrive. I’m currently in Germany so had it sent to family in the U.K. to get it registered etc then having it delivered to me.

    When I spoke to VOXI I told them I was going to be travelling Europe for a year or so, they didn’t mention that there might be any issues with that.

    Now I’ve been told by others that there might be an issue with the stable links policies etc. Something they never warned me about. Currently waiting to hear back from them.

    Am I to assume after a 3 months or so the sim will stop working? Very disappointed as I took out the most expensive plan with a few extra benefits too and now feel as if i have been misled a bit.

    Thanks

    • Hi Callum,
      Thanks for your comment. Sadly, the “stable links” policy isn’t something that’s widely known by the sales team at the mobile networks. It is, however, a standard policy across all UK networks, originating from the EU’s Roam Like At Home legislation. If, over the balance of 4 months, you spend at least half of your time outside the UK, the mobile networks reserve the right to apply a surcharge to your EU usage. This surcharge is typically around 0.5p/MB. Your SIM card shouldn’t stop working, however, so you won’t be left without access to your phone. The legislation is designed to discourage “permanent roaming” (e.g picking up a low-cost SIM card from another EU country where data is really cheap and using it in another country where the rates are higher).
      Hope this helps,
      Ken

  • Hamdan Merchant said:

    How long can I go without using a voxi no. And still keep it active. For example, some1 that doesn’t live in the UK, but visits often enough to need a permanent no.

    • Hi Saurabh,
      Thanks for your comment. Unfortunately, I don’t think VOXI publishes the full list of partner mobile networks they use when abroad. However, it’s certainly a good assumption that they’ll be using Vodafone in the countries where they have their own network.
      Ken

  • Amine medini said:

    I keep getting a message saying age restricted content when using my hotspot on a laptop . To watch football or other age restricted videos .
    I am 49 years old how can I get permission to watch what I want without restriction

    • Hi Amine,
      Thanks for your comment. It’s likely that there’s a content bar currently applied to your account. This means some websites won’t be accessible until you’ve provided proof to VOXI that you’re over 18. Unfortunately, the content barring is normally quite strict and will even block things like social media websites! I’m not sure exactly how you request for this to be removed from your account – your best bet would be to get in touch with VOXI through their site 🙂
      Ken

  • I am unable to Use personal hotspot with my voxi SIM. I have tried it in 2 different iPhones so I don’t think it is the phone that’s the problem

      • Yes I managed to resolve it. When I set up the SIM I used the profile containing the settings. What you need to do is make a note of your settings and then delete the profile and change the settings to what you originally had manually. Personal hotspot then works! You will also find that if you put a different Sim into your phone (i.e. One which uses a different network to Vodafone) it won’t work if the profile is there. Deleting the profile and setting it up manually will also solve that.
        This issue doesn’t exist on android phones

  • Phone and data are working well. But I cannot log on the the account and voicemail is not responding. Any ideas ?

    • Hi Martin,
      Thanks for your comment. Yes, I believe it should be possible to use it in a MiFi dongle, though the VOXI service is primarily designed for use on a smartphone.
      Ken

    • Hi Lynx,
      I believe those two places are in Turkey? If so, you should be able to use your mobile phone there at no extra charge as Turkey is part of VOXI’s Europe Zone.
      Hope this helps,
      Ken

  • Hi Ken!The Voxi Is available for Tenerife?If is Yes how many GB I can’t use it on 40 GB promotion?Is any limit on GB usage on Roaming and what is the speed internet which you guarantee?Thanks.

    • Hi Sorin,
      Thanks for your comment. Yes, you can roam at no extra charge in Tenerife as it’s part of Spain. Most mobile networks do have a fair usage limit for roaming in Europe, but I don’t believe VOXI has one (unless you buy a Video Data Pass, which comes with a 5GB fair usage limit). In terms of coverage, I believe VOXI does offer 4G coverage in Spain, so you should hopefully get 4G speeds (subject to coverage in your area).
      Hope this helps,
      Ken

  • Gareth cartwright said:

    Hi there just double checking, so if I buy the £5 music add on I can use any of the mentioned above music sites and it won’t eat into my data.

    Thanks

    Gareth

      • Hey Ken,
        Where can i buy top-up vouncher or can i remove my credit card that don’t paid every month. Only for 4 months plans & offer

        • Hi Eugene,
          Thanks for your comment. I believe you should be able to remove your card details in the VOXI account area. However, I’m not sure whether it’s possible to buy a top-up voucher for VOXI. There’s a possibility you might be able to use a Vodafone top-up voucher, but I haven’t tried this myself so I’d defer to others first to see whether this actually works.
          Ken

  • Hi Ken,
    I was just wondering, if I used a hotspot and allowed my friends to connect to it, and they were on a social media site. Would that use my data or would it come under the ‘Unlimited Social Media Data’

  • Cathy Russell said:

    Hello, does Voxi count Corfu as part of their Europe zone? I would like to try this network for July and I will be on holiday on Corfu during this month. Many thanks.

    • Hi Cathy,
      Thanks for your comment. I believe the usual Greek mobile networks operate in Corfu, so yes, it will be counted as part of the Europe zone.
      Hope this helps,
      Ken

  • John Cadman said:

    Is there any time length limit for how long you can use your contract when travelling in Europe?
    If I was to go abroad for 3 month?

    • Hi John,
      Thanks for your comment. No, there isn’t a time length limit on how long you can use your VOXI plan in Europe. However, as per European legislation, they would be permitted to charge you a small additional fee if you were to spend more than 50% of your time abroad over a period of 4 months or more. They could also ask you to demonstrate stable links to the UK. I’m not sure how VOXI applies this policy in practice, but I imagine you should probably be fine for a 3-month trip.
      Hope this helps,
      Ken

  • Sabreena Short said:

    Hi i want to use this for our holiday in turkey to stay in touch with each other in turkey. Myself and my husband will have one, i’m hoping we can just pop these into our current phone and they will work fine and our bundles the 8GB data and calls and texts will all work there no problem without any extra charge, is this correct?
    Is there specific things we need to do when putting it into our current phones?

    • Hi Sabreena,
      Thanks for your comment. Yes, it should be possible to do this. VOXI counts Turkey as part of their Europe Zone, so you can use your minutes, texts & data in Turkey at no extra charge. There’s nothing specific you’ll need to do with your phone, except from making sure that it’s unlocked and that it will accept a SIM card from VOXI.
      Hope this helps,
      Ken

      • Sabreena short replied:

        Thanks for getting back to me Ken. Sounds like it should all be fine. Appreciate you confirming that.

  • Hi, Ken can you tell me which provider is the best when travelling to the UK for 2 weeks? And I wanted the sim card before I travel(I live in China). And currently here’s my problem: only giffgaff ships to China(no matter it’s free or not) but I’ve heard that EE and Three have better coverage and network BUT THEY DON’T SHIP TO CHINA! Please give me advice.

    • Hi Simon,
      Many thanks for your comment. You’re probably best off going with giffgaff for a multitude of reasons (e.g. the international delivery, ability to use a non-UK card, etc). They offer coverage from O2, which is pretty decent (and probably more extensive than Three). If you want an alternative to giffgaff, you could also try CMLink UK (China Mobile UK) – they use coverage from EE and I believe it’s possible to have a SIM card dispatched to China.
      Hope this helps,
      Ken

    • Hi Becca,
      Thanks for your comment. It might be worth contacting VOXI Customer Services to get a definitive answer to this. However, as far as I know, it isn’t possible to start your plan early (though you can buy an extra 1GB of data for £3).
      Ken

  • The customer service is totally unacceptable especially when you are a new customer. It is impossible to talk to them on the phone which makes it even worse. My advice would be not to use this supplier.

  • Abhishek Kumar said:

    How is voxi for someone who’s visiting short term in the UK? Do they allow use of international credit cards and do they deliver internationally?
    I read another article by you saying giffgaff is the best for visitors, so how does it compare to voxi now?

    • Hi Abhishek,
      Thanks for your comment. Unfortunately, I haven’t tried using an international credit card on VOXI so I can’t comment on whether this would work. However, it’s definitely the case that most other mobile networks won’t allow you to use one. VOXI also won’t send their SIM cards outside the UK. For this reason, I’d probably still recommend using a SIM card from giffgaff.
      Hope this helps,
      Ken

    • If you are going to make calls abroad from the UK, it might be worth comparing the international call rates as well. Giffgaff is cheaper to quite a few countries but sometimes VOXI is cheaper.

  • Hi Ken is it possible to have 2 voxi Sims at the same time

    I’m currently with vodaphone and looking to move to voxi, but also would like to get another SIM on my name and give it to my brother.

    Is this possible?

    Thanks

    • Hi Jay,
      Thanks for your comment. I believe it’s possible to order up to 8 SIM cards, but there’s a maximum of one VOXI account per person. Is there a reason that your brother isn’t able to register the SIM card in his own name?
      Ken

      • Thanks Ken.

        I didn’t realize that they don’t do a credit check, as he has poor credit.

        But I now know they don’t.

        So I will get him to get one himself.

        Many thanks for the reply

  • Nico Smith said:

    I’m going abroad for a year, and was thinking to switch to VOXI just for my stay abroad.
    Would all the pricing/ bundles apply even if I’m abroad for a whole year?

    Thank you.

    • Hi Nico,
      Many thanks for your comment. Unfortunately, it wouldn’t be the same if you spent the entire year abroad. This is due to the fair usage policy on European roaming (this applies to all UK-based SIM cards). It’s likely you’ll be surcharged by VOXI once you’ve spent more than 2 months abroad.
      Hope this helps,
      Ken

  • Elaf Ghazala said:

    I transfered from three to voxi 2 days ago and I bought data from voxi for £10 (6GB) and it isn’t working at all.

    • Hi Elaf,
      Thanks for your comment. It might be worth double-checking your mobile internet settings (APN) as this can sometimes prevent you from being able to access the mobile internet. If changing this doesn’t help, you’ll need to contact VOXI’s customer services team via web chat for them to look into this in more detail.
      Ken

    • I also recently got a Voxi sim.
      If you are talking about data then – The APN settings were incorrect on myhandset so I could only get 3g and not 4g and on the web chat they talked me through all of the settings then it worked fine. Note that the setting they told me to change were not on their help pages.

      My normal phone calls were all messed up and this turned out to be due to me still being signed in to iCloud, iMessage and facetime on my old phone – Somecalls were routing to my old sim and some to my new sim – very strange 48 hours but within 30 mins of signing out on my old phone and restarting both a few times it was all fine.

      hope this helps

      • Hi Ken,

        I’ve signed up for VOXI and I thought I would share some observations. VOXI isn’t an MVNO, you can switch from Vodafone Pay Monthly and PAYG without needing a PAC code, this can be done through the VOXI website. However, you’ll have to pay termination charges if you are still in contract. The mobile network shown on my phone is vodafone UK, not VOXI. Strangely enough, My Vodafone works on the Vodafone website, although VOXI is supposed to be separate. In all it feels like a thin layer on top of Vodafone PAYG, although you do get better monthly allowances in exchange for not having a call centre. I don’t know if it’s possible to switch from VOXI to Vodafone Pay Monthly or PAYG, I think you probably wouldn’t need a PAC code because you’re staying on the same network.

        Thanks,

        Stefan

        • Hi Stefan,
          Thanks for sharing your feedback and thoughts on VOXI – that’s really interesting and lots of useful insights in there. It’s surprising that the My Vodafone app works on VOXI – last I heard, they simply said that there was no application available for VOXI (I wonder if this is an artefact of the fact your SIM card used to be on Vodafone?). And you’re right about VOXI not really being a MVNO & being more of a Vodafone sub-brand. Given the allowances now available on VOXI, it definitely seems to make a lot more sense for people to choose this over a standard Vodafone PAYG tariff like Big Value Bundles.
          Ken

          • Hi Ken,
            I don’t know if the app works but My Vodafone on the website works with a brand new VOXI sim. This sim hasn’t been transferred from Pay Monthly or PAYG. Tomorrow my number is transferring from O2 so I’ll keep you updated on any problems that I might encounter.
            Stefan

          • My number has moved across now, no hiccups so far. The My Vodafone app doesn’t work but I wasn’t expecting it to, you have to use the VOXI website.

    • Hi Luke,
      You should be able to activate the SIM card by logging in to VOXI’s website. You’ll need to provide some proof of age documentation, but it should be possible to submit this online without going in-store.
      Hope this helps,
      Ken

  • On 31st jan my iPhone has be stolen along with my new voxi sim , which was topped up on the same day for £10

    Can i get my previous balance on my new sim card ?

    • Hi Rahul,
      I’m very sorry to hear about the loss of your device. You’ll need to contact VOXI customer services for this. I imagine it should be possible for them to transfer your balance to a new SIM card as this is standard practice in the event a phone gets lost or stolen.
      Hope this helps,
      Ken

  • I moved to Voxi from GiffGaff a few weeks ago and am now getting way more data at a faster speed and paying less for it, so quite honestly brilliant. Their coverage seems to be a lot better also as I no longer experience grey areas when travelling on trains etc. Customer service is decent too, I messaged them a question on Facebook and received a speedy and helpful response.

    Ordered a sim online and then it was a simple process to activate and port my old phone number over. Also got a £10 Amazon voucher for joining so happy customer!

    • Hi Chris,
      Thanks for your comment. It shouldn’t normally take very long to activate a VOXI SIM card (typically less than 15 minutes, but it could take longer in some situations). If you’re still having problems getting your SIM card activated, it’s worth reaching out to VOXI Customer Support about this.
      Ken

  • I have bought my 13yr old iPhone 8 for Christmas and I’ve just sent for a voxi sim will I b able to use his bank account or will I his mum have to use mine bank account

    • Hi Julie,
      Thanks for your comment. The SIM card from VOXI can be topped up like other Pay As You Go SIM cards (there’s no need to set up a Direct Debit for VOXI). It’s likely however you’ll need to use your debit card for top-up unless he’s able to get one with his bank account.
      Hope this helps,
      Ken

    • Hi Trevor,
      Thanks for your comment. VOXI won’t kick you off the network as soon as you turn 30: you’re free to stay on it for as long as you like. However, if you were later to leave for another network, it won’t be possible for you to re-join VOXI.
      Hope this helps,
      Ken

  • Is there any obligation to pay £10 every month or is it whenever you pay £10 you will get the data plan. Also without the data promo what is the usual data amount

    • Hi Yusuf,
      Many thanks for your comment! You’ll need to top-up by at least £10 per month if you’d like to access mobile data on your device. If you don’t top-up, you won’t be able to access the internet (though you will be able to call and text at the rates of 30p/minute and 14p/text).
      With regards to the data promotion, they’ve trebled the amount of data they’re offering. It was previously £10 for 2GB, £15 for 5GB and £20 for 15GB. It isn’t known whether the triple data will now continue on an ongoing basis, or if they plan to reduce it back from April 2019.
      Ken

  • If i have a voxi plan and i have used my data is there a chance for me to over go my allowance and be charged over my limit or does it stop at my allowance and i have to wait till it refreshes

    • Hi there,
      If you go over your inclusive allowances, data will be paused on your plan for the rest of the month. VOXI will give you the option to buy 1GB of extra data for £3, or you can simply wait until your allowances next refresh.
      Hope this helps,
      Ken

  • I have to say this is the worst service I have used. My account has been locked since 20th July although VOXI have covered the cost of my sons phone, each month he is cut off then have to go through the whole process again! Was unsurprised to find this morning that I still cannot log in! This may have come out as a reply to someone else’s comment but this is where the ‘add your own comment’ took me to!

  • Hello. Why voxi data works on android device but not on apple? On apple says like i dont have data subscription. Checked all configurations, all wa fine. All works apart data 🙁

    • Hi Janis,
      Many thanks for your comment. There shouldn’t be a problem using your iPhone on VOXI – it sounds like the APN (Access Point Name) settings are just incorrectly configured. For information on how to fix this, see the VOXI help doc here.
      Hope this helps!
      Ken

  • Hi,
    I was wondering if there is data capping so that if I do run out of data, I won’t be able to keep using my data and will have to call up and request more .

    • Hi Mustafa,
      Many thanks for your comment. Yes: VOXI works on a pre-paid basis, so it isn’t possible to run up an unexpected out-of-bundle charge. If you were to use up the entirety of your data allowance, you’d simply be cut-off until the following month or until you add more credit to the account.
      Hope this helps,
      Ken

  • Hi,

    If I tether on a device that is using youtube for example then is it free like on my phone or does it take on my data?

    THANKS

    • Hi Laurent,
      Many thanks for your comment. According to the VOXI website:

      You can tether another mobile device or tablet to your phone, tablet or MiFi device, and enjoy the endless data from the apps included in your passes. Tethering to other devices such as your video game console, TV, or through a smart device such as Chromecast, Roku, or Fire TV Stick, is not included in your passes.

      I think this means you should hopefully be OK, but I would certainly try it out first and check against your data allowance to make sure before going too wild!
      Ken

  • I absolutely agree with Kat,

    I used the bundle, and i was satisfied by the amount of features for this price.
    BUT when u r out of internet you MUST use internet to top up, even if you go to their retail store they WON’T be able to top up your account.

    They WILL be able to reset your username and memorable word(which you most likely didn’t chose when this card was installed into your smartphone and activated)

    You WILL NOT be able to change your password even at voxi office, it took me a great amount of trouble changing it, because confirmation letters DID NOT arrive to my email account.
    Eventually i HAD TO change my sim, along with my phone number, because i WAS NOT able to top up my account.

    PLEASE CONSIDER it took a member of the staff about an hour to undergo a full registration on voxi.co.uk website(so i am able to top up next time), and it is IMPOSSIBLE to complete it yourself without knowing your username, memorable word and password(which you have not been prompted to set up when you bought the card)

    IN CONCLUSION, with voxi you get cheaper internet(compared to vodafone PayG) but in return you CAN NOT make much use of vodafone offices and retail stores, if you are looking for cheap internet it will be eventually CHEAPER and FASTER to not use voxi as your 4g/GSM provider.

    LAST MIN ADVICE: if you ever decide you need voxi, DEMAND that a member of the staff undergoes a full registration with you (right up to the moment when you see that your account has been successfully logged in), CHOOSE your desired username, memorable word, password, ASK to write those down for you AS YOU WILL NOT BE ABLE TO TOP UP WITHOUT THEM.

  • Voxi is COMPLETE WASTE OF TIME! I used it for one month and wasn’t able to top up my account in the end. My account was set up in Vodafone store and I was never able to access it online. I spoke to voxi chat few times- they kept saying it will be sorted. At one point I was able to log in but couldn’t use it or top up, then it broke again. You can’t top it up with vodafone voucher either. I bought one £30 and had to return to the store for refund as I couldn’t use it( even though vodafone people who sold it said I could). Anyway this is so complicated – having pay as you go sim should be one of the easiest things these days. Don’t bother with Voxi, Just get a normal SIM card from any network.

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