By VOXI offers one-month rolling plans with unlimited social media, unlimited music, and unlimited video. You’ll get 4G & 5G coverage from Vodafone.
In the UK, VOXI is a low-cost sub-brand of Vodafone, offering flexible one-month rolling plans from £10/month. All of their plans are available on a Pay As You Go basis with no need for a contract or credit check.
You’ll get unlimited social media included on all of VOXI’s price plans, giving you unlimited data for Snapchat, Instagram, WhatsApp, Facebook and more. You’ll also have access to Vodafone’s 5G network if you’re using a 5G-ready phone.
In addition, you’ll get unlimited music included on VOXI’s Pay As You Go plans from £12 per month. This gives you unlimited data for use on Spotify, Apple Music, Amazon Music and more.
On selected price plans from £15 per month, you’ll also get unlimited video included. This gives you unlimited data for use on TikTok, YouTube, Netflix, Prime Video and more.
In this article, we’ll review the VOXI mobile network. We’ll start by looking at VOXI’s SIM-only deals and Pay As You Go plans. We’ll then look at the features on VOXI and how you can use your phone on VOXI. We’ll also look at VOXI’s network coverage and how you can keep your current phone number when you switch to VOXI.
| Prices From: | £10 per month |
|---|---|
| Contract Length: | No contract & no credit check |
| Best SIM Only Deal: | 15GB data for £10 (plus unlimited social media) |
| Unlimited Social Media: | Includes Snapchat, Instagram, WhatsApp, Facebook & more |
| Unlimited Music: | Includes Spotify, Apple Music, Amazon Music & more (from £12) |
| Unlimited Video: | Includes TikTok, YouTube, Netflix, Prime Video & more (from £15) |
| Pay As You Go Rates: | 30p/minute 14p/text |
| Coverage: | 4G & 5G coverage from Vodafone (check postcode) |
Contents
VOXI Plans
SIM Only Deals
In the UK, VOXI offers one-month rolling SIM-only plans. You can use their SIM-only plans on a Pay As You Go basis, without the need for a contract or credit check.
Unlimited Social Media Plans
You can get unlimited social media on VOXI’s price plans from £10 per month. This gives you unlimited data for use in selected social media apps including Snapchat, Instagram, WhatsApp, Facebook and more:
| Network | Minutes | Texts | Data | Monthly Cost |
|---|---|---|---|---|
 | Unlimited | Unlimited | 15GB Unlimited Social | £10.00 1 month |
Unlimited Music Plans
On the following £12 per month price plan, you’ll also get unlimited music included. This gives you unlimited data for use on Spotify, Apple Music, Amazon Music, and more:
| Network | Minutes | Texts | Data | Monthly Cost |
|---|---|---|---|---|
| Unlimited | Unlimited | 60GB Unlimited Social Unlimited Music | £12.00 1 month |
Unlimited Video Plans
On the following price plans from £15 per month, you’ll also get unlimited video included. This gives you unlimited data for use on TikTok, YouTube, Netflix, Prime Video and more:
| Network | Minutes | Texts | Data | Monthly Cost |
|---|---|---|---|---|
| Unlimited | Unlimited | 30GB Unlimited Social Unlimited Music Unlimited Video | £15.00 1 month |
| Unlimited | Unlimited | 300GB Unlimited Social Unlimited Music Unlimited Video | £20.00 1 month |
Unlimited Data Plans
Finally, customers wanting an all-purpose unlimited data plan can choose VOXI’s £35 unlimited data plan. This gives you unlimited data without any restriction on the apps and services that you’re able to use it with.
| Network | Minutes | Texts | Data | Monthly Cost |
|---|---|---|---|---|
| Unlimited | Unlimited | Unlimited | £35.00 1 month |
All of VOXI’s price plans also include unlimited calls, texts and picture messages (MMS).
Pay As You Go Rates
It’s also possible to use VOXI on a purely Pay As You Go basis. This is possible when you opt out of buying the one-month plans. If you do this, your VOXI SIM card will remain active without any regular monthly charges (though you’ll need to use your SIM card at least once every 180 days).
If you’re using VOXI on traditional Pay As You Go, you’ll pay 30p/minute and 14p/text. You won’t be able to use mobile data unless you buy a bundle, though you’ll still be able to use data over wi-fi.
The following table shows VOXI’s Pay As You Go rates:
| Calling Rates: | |
|---|---|
| Voice Calls | 30p/minute (any network, any time) |
| Calls to Voicemail | 30p/minute |
| Calls to Special Rate Numbers | 45p/minute access charge + service charge from the company you’re calling |
| Messaging Rates: | |
| Text Message (SMS) | 14p |
| Picture Message (MMS) | 45p |
| Internet Rates: | |
| Mobile Data | Not available until you buy another 30-day bundle. |
If you’d like to call abroad, you can buy VOXI’s £3/month International Minutes Extra add-on. This gives you 100 international minutes for calling 100 destinations from the UK. Alternatively, you can Pay As You Go with international calls available from 1.5p/minute.
We’d recommend against choosing VOXI if you’re looking for a traditional Pay As You Go service without the need to top-up your phone every month. This is because there are far cheaper alternatives out there that will allow you to use mobile data without buying a one-month bundle (e.g. 1pMobile or ASDA Mobile).
VOXI Features
Unlimited Social Media
All of VOXI’s price plans include Unlimited Social Media. This gives you unlimited data for use on the following social media and instant messaging applications:
- Snapchat
- Facebook Messenger
Any data that’s used within the supported apps and websites will not count towards the download limit on your plan.
There are, however, a couple of exceptions to this. Unlimited social media doesn’t include voice or video calls made through Facebook Messenger, WhatsApp or Instagram. Additionally, if you follow a link to an external app or website, this won’t be included within your Unlimited Social Media.
You’ll need to have some of your regular data allowance remaining to benefit from Unlimited Social Media.
Unlimited Music
When you choose a plan on VOXI that costs £12 per month or more, you’ll also get Unlimited Music included at no extra cost. This will allow you to stream your favourite tunes without the need to worry about how much data you’re using.
Unlimited Music covers your data usage from all of the following apps and websites:
- Spotify
- Apple Music
- Amazon Music
- TIDAL
- Deezer
- Napster
- Primordial Radio
It’s worth remembering that VOXI’s Unlimited Music only covers your data usage – it doesn’t include a subscription to the relevant services (where required). You’ll be able to access some of the apps like Spotify and Deezer without the need to subscribe, but some of the others like Apple Music and Amazon Music require a paid subscription after the initial free trial.
Unlimited Video
On selected plans from £15 per month, you’ll also get unlimited video included (this is in addition to the unlimited music and unlimited social media).
Unlimited video gives you unlimited data for streaming online video (such as movies and shows) from the following apps and services:
- TikTok
- YouTube
- Netflix
- Amazon Prime Video
- My5
Like with Unlimited Social Media, data usage within an Unlimited Video app or website will not count towards the download limit on your plan. This includes tethering to some other devices like your phone, laptop or tablet but it doesn’t include tethering to a smart TV, games console or a TV streaming device (e.g. Chromecast, Roku or Fire TV Stick).
Other video streaming services such as BBC iPlayer, NOW and Disney+ are not currently included within the Unlimited Video offer.
Handsets
There are two ways to join VOXI:
- You can get a VOXI SIM card for your existing mobile phone. This is the simplest and easiest way to join the VOXI network. Just order a free VOXI SIM card using this link and slot it inside any unlocked mobile phone.
- You can buy a new smartphone from VOXI. You can buy a mobile phone directly from VOXI (including handsets from Apple, Samsung, Google and more). When you do this, you’ll be given the option to pay for your phone over 30 monthly instalments, with interest-free credit from PayPal. You’ll need to undergo a credit check if you want to pay monthly for your phone.
If your existing mobile phone is locked to Vodafone UK, it should also work without any issues on VOXI.
Network & Coverage
4G & 5G Coverage From Vodafone
VOXI is a low-cost sub-brand of Vodafone. As Vodafone provides the underlying coverage for VOXI, you’ll get access to the same coverage as customers on Vodafone.
At the time of writing, VOXI offers 99% population coverage on their 4G network. In addition, if you have a 5G-ready phone, you’ll get access to Vodafone’s 5G network in 5G areas.
Before you sign up to VOXI, it’s worth double-checking to make sure there’s coverage in your area. You can do this by entering your postcode on VOXI’s online coverage map:
Check VOXI Coverage (voxi.co.uk) →
For more information, see our guide to Vodafone’s UK mobile coverage.
WiFi Calling & 4G Calling
VOXI now offers WiFi Calling and 4G Calling on all of their plans.
- WiFi Calling allows you to call and text, whenever you’re connected to a WiFi network. This means you can stay connected, even in places where a mobile signal isn’t available (e.g. when you’re travelling on the Underground).
- 4G Calling allows you to make and receive phone calls using a 4G connection. It also allows you to benefit from HD-quality calls and gives you faster download speeds when you’re on a phone call.
To use WiFi Calling and 4G Calling on VOXI, you’ll need a device that’s compatible with the service. You can see whether your mobile phone is compatible is by checking the list of compatible devices on Vodafone’s website.
Visual Voicemail
If you’re using an iPhone, you’ll now get Visual Voicemail included on VOXI. This makes it easier to see and manage all of your voicemail messages without the need to dial a voicemail number.
The inclusion of Visual Voicemail is a significant benefit for iPhone users on VOXI. This is because Visual Voicemail isn’t available on rival networks like giffgaff or SMARTY.
Tethering & Personal Hotspot
Tethering or personal hotspot refers to the process of sharing your smartphone’s internet connection with another device. It’s a good way to get mobile broadband on other devices like your laptop or tablet.
On VOXI, it’s possible to tether without any restrictions. Any data usage that’s consumed through tethering or personal hotspot will simply come out of your data allowance as normal. This is confirmed on the benefits page of VOXI’s website:
Personal Hotspot
Turn your VOXI mobile into a personal Wi-Fi hotspot to share your data with other devices.
If your plan includes unlimited social media or unlimited video, this should also cover relevant usage on tethered smartphones, laptops or tablet. However, it won’t cover the data when tethering to other devices like a smart TV, a games console or a TV streaming device (e.g. a Chromecast, Roku or Fire TV Stick).
International Roaming
On VOXI, you can use your mobile phone abroad through international roaming.
- If you’re travelling to one of 49 European destinations (including France, Germany, Italy, Spain and more), you can buy a European Roaming Pass. Prices start from £1 per day when you travel for 8 days (or £2 per day if you travel for a shorter amount of time).
- If you’re travelling to one of 73 worldwide destinations (including the USA, Canada, Turkey, Mexico, Australia and New Zealand), you can buy a Global Roaming Extra. Prices start from £1.87/day when you travel for 8 days, or £1.67/day when you travel for 15 days.
For more information, see our guide to international roaming on VOXI.
Keeping Your Phone Number
If you’re currently on a different mobile network and looking to switch to VOXI, it’s a straightforward process to keep your existing phone number.
To do so, start by ordering your new SIM card from the VOXI website. Once you’ve done so, you can get a PAC Code from your old network. You can get a PAC Code through your mobile network’s website or app, or by texting PAC to 65075.
Once you’ve received and activated your VOXI SIM card, you can submit your PAC Code online through your VOXI account area. Once you’ve done this, your phone number transfer will be scheduled (normally for the next working day).
For step-by-step instructions on how to move your phone number to VOXI, please select your current mobile network from the drop-down menu below:
VOXI Age Limit
Prior to the 4th April 2019, customers had to be under 30 to join the VOXI network. This is no longer a requirement for new customers and customers of any age can now sign up to VOXI.
From September 2017 to May 2018, only customers who were aged 25 or under could join the VOXI. This was expanded to cover customers aged 26 to 30 from May 2018 to April 2019, before the age restriction was removed entirely in April 2019.
Frequently Asked Questions
| What plans can I get on VOXI? | VOXI currently offers a choice of the following SIM-only plans:
All of the plans are available on a one-month rolling basis with no contract and no credit check required. |
|---|---|
| What is unlimited social media? | VOXI’s unlimited social media gives you unlimited data for use on Facebook, Instagram, Twitter, Snapchat, Pinterest, WhatsApp and Facebook Messenger. When you’re using these apps and services, it will not count towards the download limit on your plan. |
| What is unlimited music? | VOXI’s unlimited music offer gives you unlimited data for use on Spotify, Apple Music, Amazon Music, TIDAL, Deezer, Napster and Primordial Radio. You’ll be able to stream from all of these services, without it counting towards your plan. |
| What is unlimited video? | VOXI’s unlimited video gives you unlimited data for streaming on TikTok, YouTube, Netflix, Amazon Prime Video and My5. Usage of these apps and services won’t count towards the download limit on your plan. |
| Does VOXI offer an unlimited data plan? | Yes. VOXI offers a £35 unlimited data plan which gives you unlimited (all-purpose) data. This is different from unlimited social media and unlimited video in that you’re able to use the unlimited data allowance on any app or website. |
| How does VOXI compare to giffgaff? | VOXI is a low-cost sub-brand of Vodafone. It’s often compared to giffgaff which is a low-cost sub-brand of O2. The two networks normally offer similar amounts of data. However, VOXI sometimes has special offers available that can increase the amount of data they offer. On VOXI, there’s also unlimited social media and unlimited video plans. |
| What type of coverage is available on VOXI? | On VOXI, you can get 99% population coverage on Vodafone’s 2G, 3G and 4G networks. You can check the coverage in your area by entering your postcode on VOXI’s website. If you have a 5G-ready phone, 5G coverage is also available in major towns and cities. |
| Can I get 5G coverage on VOXI? | Yes. 5G coverage is available on VOXI, making use of Vodafone’s 5G network. |
| Can I use tethering or personal hotspot on VOXI? | Yes. You can use tethering and personal hotspot on VOXI to share your mobile data connection with other devices. This is confirmed on VOXI’s benefits page. |
| Can I keep my current phone number? | Yes. You can keep your current phone number when moving to VOXI. Simply ask your current mobile network to give you a PAC Code. This can be obtained through your mobile network’s website or app, or by texting PAC to 65075. You should then give this PAC Code to VOXI after ordering your SIM card online and activating it. |
More Information
For more information, please see the official VOXI website. You can order a free VOXI SIM card to get started on the service.
Frederick Wheatley said:
I was wanting to try a VOXI sim is a 4G router but after going through it with their customer services, they do not allow it. Their sim is only for use in a phone handset. The terms suggest tethering to one other device only.
So VOXI is no good for home mobile broadband users.
It may be a Vodafone thing as Lebara also does not allow use of their sim in a 4G router. It works for a few minutes, then get blocked by stopping day flow making any website hang.
Amir said:
Voxi charging for passes for the EU and other selected roaming now. I’m sure it’s free to receive so not bad at all. Not sure of the point of the two day pass though? Not sure whether 24 hours or till midnight UK time. Hopefully you’ll update soon Ken. Unfortunately non-EU Voxi passes stay the same unlike Sky who made non-EU in-line with EU
Ken replied:
Hi Amir,
Thanks for this! I believe VOXI have delayed the reintroduction of European roaming charges for now, according to their help centre. I’ll definitely update this information once they start to introduce the charges.
Thanks,
Ken
Nocturnal said:
Got a 45GB free month from Voxi worth £20 included with a Motorola E6 Plus from Argos for £79.99
All good including VPN built into Opera browser worked both on the phone and my PC tethered via phone hotspot.
After the free month on VOXI I chose the 15GB £15 plan with unlimited video… Now I can’t use the VPN built into Opera browser on phone or tethered PC.
Any ideas?
Ken replied:
Hi there,
I’m not aware of any reason why Opera’s VPN won’t work on the £15 plan. In fact, the £20 plan also includes endless video so it’s unlikely this is related to it not working…
Ken
Adrian said:
Hi Ken,
Do you know if VOXI use ‘strict’ NAT like the regular Vodafone network does?
Just got myself tied into an unlimited data deal from Vodafone as a replacement for traditional broadband, only to find out that peer to peer traffic is impossible. 🙁
If anyone is thinking of using 5G/4G over Vodafone, this is something to be aware of…
Ken replied:
Hi Adrian,
Thanks for your comment. Yes, I believe VOXI also uses a ‘strict’ NAT (or what is technically known as CGNAT in the mobile industry). I believe this is standard across all UK mobile networks, with the exception of Three when you use the 3internet APN. On other networks, I think the only workaround is to use a VPN that gives you a static IP (e.g. AAISP has a £10/month VPN with a static IP).
Ken
Adrian replied:
Thanks Ken,
I’ve only recently found your website, but the quality of the content is exceptional, thank you!
I wasn’t aware of CGNAT as a thing, but (to me) it seems like a fairly ugly cludge. And it explains why port forwarding or using the DMZ seems to have absolutely no effect.
The use of pf/DMZ is consistently the advice offered by technical support reps in forum post after forum post (and the advice I received myself in official PDF from Vodafone), but there is no technical foundation for this to work with CGNAT since Translation is done on the carrier network?
I can see why they do that since they’ll be able to use and reuse much smaller pools of IP addresses whilst not requiring any NAT equipment on the client side (e.g. for mobile phones).
What is the 3 network doing differently do you know? Does it just have a larger pool of addresses to draw from?
Thanks again!
Ken replied:
Hi Adrian,
Thank you for the kind words, and glad that I’m able to help!
I think a lot of it comes down to the heritage of how the products & networks originated. Most mobile networks are really geared up towards mobile/smartphone users (this is probably 99.9% of their business or more). On a regular smartphone, it’s very rare you’d want to have a publicly-accessible IP address as you’ll rarely ever want to use it as a server or to accept incoming connections on it. Furthermore, your phone will regularly switch between 4G and wi-fi, lose connection, change masts, etc. Therefore, it wouldn’t even be very reliable if they gave an IP address to you (plus you don’t really want the hassle of installing a firewall on your mobile phone to deal with those connections!). The 4G broadband products on these networks are more of an ‘afterthought’, so they retain the same CGNAT behaviour that is used on mobile phones. These providers haven’t really gone after disrupting the home broadband market, as they have fibre broadband products as well.
Three is a little bit different in that they have a bit of a heritage in trying to offer a real alternative to fixed-line home broadband. That’s why they’re the only network to offer a ‘real’ IP address at the moment on 4G (as you’d expect from a home broadband connection), though you’ll still need to request it by using the relevant APN on their network.
Hope this helps,
Ken
Colin said:
Voxi now offering Unlimited Data on promo offer for £30 a month (£5 cheaper than previously.)
Worth looking at as it’s only a monthly contract. Vodafone (Voxi’s provider) are cheaper but on 12/24 month contracts which rise annually by the RPI.
Posted just in case it’s of interest to others.
Pearl said:
Hi there, I heard that mobile data from 5GB and above never actually runs out and is basically unlimited. Is this true, please?
Ken replied:
Hi Pearl,
Thanks for your comment. I don’t believe this is right – I believe the amount of data you use will still be measured and charged for once you’ve used 5GB per month.
Ken
Pearl replied:
Hi Ken,
Thanks for getting back. I think it really does depend on the phone network.
Colin replied:
Pearl be careful, Voxi had a glitch in their system for some months which inadvertently gave users unlimited data on all plans except the £35 REALLY Unlimited option.
They got wind of it and have now fixed the problem and from the 11th June any data used other than for the social media apps will start to be eaten up over each monthly period.
I use the Voxi £10 a month plan on my secondary phone and had a text from them advising about this on the 1st June so if you have signed up just be aware.
Also it’s worth noting that video calls made on any of the social apps eats up data to, only the text messaging is free.
Hope that helps.
Ben said:
Are VOXI’s internet speeds identical to Vodafone?
Ken replied:
Hi Ben,
Great question! You’ll get the same coverage on VOXI and Vodafone so coverage and download speeds should normally be the same. Saying that, Vodafone haven’t shared any information about how traffic is prioritised on their network. So in theory, they could decide to prioritise some Vodafone customers over VOXI customers. I’ve not heard any feedback or evidence this might be the case, however, so I doubt it’s worth worrying about too much.
Ken
Stefan replied:
I am on VOXI and I get great download speeds, normally between 25-40 Mb/s. When I was in The Netherlands last year it even went up to 100Mb/s, even though I was roaming abroad. I do not believe that VOXI is slowed down in any way compared to Vodafone.
Nochka Dmytro said:
Not recommended this company!!! Withdrew double payment, money was not returned🤷♂️🤬
Aaron k Britton said:
Hi can I top up by voucher ?
Ken replied:
Hi Aaron,
Thanks for your comment. I don’t believe top-up vouchers are accepted on VOXI. You’ll need to add your payment card details to your VOXI online account to pay for your bundles.
Ken
Stanley said:
Are voxi plans still the same after every month?
For example, do I get 20gb for £15 monthly?
Also, can I buy another gb on top of the one I had already before the month runs out?.
Thanks
Ken replied:
Hi Stanley,
Thanks for your comment. Yes, the VOXI plans remain the same providing you sign up during a promotional period. For instance, if you were to sign up for the 20GB for £15 plan, you would continue to benefit from this, even after the 19th February 2020 when the offer closes to new customers.
With regards to additional data, you can buy an extra 1GB for £3. Sadly, it’s quite expensive adding more data when you run out so I’d consider the £20 plan if this is likely to be a fairly common occurrence.
Ken
Paula said:
PLEASE…how do i get credit for a voxi uk ?
Ken replied:
Hi Paula,
You can top up your VOXI account by logging in on their website and going to the “Payments” section of your account.
Hope this helps,
Ken
Nigel Butterworth said:
I’ve got my SIM from you But I cant find anywhere even on your links to activate the SIM card That works A really need to activate my SIM today I will have to change network Look forward to hearing from you soon hopefully
Ken replied:
Hi Nigel,
Thanks for your comment. You can activate your VOXI SIM card through this link.
Hope this helps,
Ken
Mayvand said:
Hi
Do i have to purchase a data pack in order to activate my sim?
Ken replied:
Hi there,
Yes, I believe you’ll need to buy a bundle to activate your SIM card on VOXI.
Ken
Saa said:
I have given my child a VOXI sim but I want to be aware of who she is texting and calling etc.
How am I able to see the itemisation of her usage?
Ken replied:
Hi there,
Unfortunately, I don’t think VOXI offers any itemisation for individual calls and texts that are made on their service. It might be possible, however, for you to achieve the same result using a relevant parental control app that provides this functionality.
Ken
Cesar said:
Hi Callum,
I’m traveling from the United States with an unlocked Samsung Galaxy S7 (Verizon). Will VOXI SIM/ Service work on my phone while I am traveling in London and Edinburgh? Thank you.
Ken replied:
Hi Cesar,
Thanks for your comment. Yes, a VOXI SIM card should work for the purpose you require. However, it’s worth making sure you can definitely use a UK-based SIM card in your phone as I know some handsets from Verizon don’t always work properly in other countries (due to GSM vs CDMA considerations).
Ken
Quentin said:
Hi,
Thanks for compiling the information for this website; super useful!
I had a few queries, for the VOXI SIMO.
4G calling – I can’t seem to find the information for this, does the ‘simo’ plan make use of 4G voice calling? If the simo plan does indeed make use of 4g voice calling, are there any handset model/brand restrictions?
@Ken – What are your general thoughts on 4G voice calling for PAYG across the major carriers and MVNOs, do you think we will see this as a mainstream service in 2020? Do you think that is asking a lot of the mobile carriers?
Thanks!
Ken replied:
Hi Quentin,
Thanks for your comment. Unfortunately, they don’t support 4G Calling on VOXI at the moment – this is only available to customers with a compatible handset on Vodafone Pay Monthly plans.
On your second question, I do think the rollout of VoLTE/4G Calling has been a bit of a mess. It’s so difficult for anyone to actually use it, as only certain tariffs support it and you’ll often need a handset that’s been sold by the network themselves. The impact is that lots of people need to drop back to 2G or 3G coverage (CSFB) when making or receiving phone calls – something that isn’t ideal and means the mobile networks need to keep all of their old networks in operation.
I’m not sure whether we’ll see any significant changes in 2020, but I’m confident things will change at some point (albeit, it requires lots of different stakeholders to coordinate with each other).
Ken
Quentin replied:
Hi Ken,
Thanks for your thoughts, on the 4g calling/ payg, question
As a follow up question, would a new startup MVNO be able to run a business model that captures the customers who enjoy the choice of picking their own handset from the families of phones; Samsung, Google, Huawei, Oneplus, Apple, making use of 4g calling, no credit checks?
As an example, I’m aware of SIMO plans across the major carriers, SIMO requires credit checks to be able to access 4g calling with handset model restrictions, as mentioned in your original 4g calling article. EE Flex is kind of almost there, no contract or credit checks, but no 4g calling.
What are your thoughts on PAYG for 2020 and beyond, anything for PAYG customers to look forward to? Recently there has been data rollover feature across the major carriers, or converting unused Gigabytes back into credit (MVNOs – e.g. GiffGaff Smarty), most PAYG £5-20 bundles are quite generous with either or both the amount of data, minutes and text allowances, also roaming while in Europe and being able to use those bundles, while on short business or holiday trips, etc.
Quentin
Ken replied:
Hi Quentin,
That’s a very good question! I think MVNOs can do everything mentioned in your comment, but I suspect access to 4G Calling or VoLTE is dependent on the coverage provider. At present, very few MVNOs have access to 4G Calling so I imagine they probably don’t offer it very easily (and certainly not to a startup MVNO). I’m personally not really sold on there being strong enough customer demand for 4G Calling (I think things like the data allowance and rollover data are far more attractive to most MVNO customers).
Ken
Ffion said:
Hi VOXI, can you use your VOXI sim in Malta? Is it part of the eu?
Ken replied:
Hi Ffion,
Yes, Malta is part of VOXI’s Europe Zone so you can use your allowances there at no extra charge 🙂
Hope this helps,
Ken
Ed said:
Hi With voxi can I use Netflix while roaming in Spain, then, would this come out of the 45gb? how do you (while roaming ) set up the link between voxi and Netflix ? is this done in the network when I access netflix from the EU? Where do I add the unlimited Netflix offer on voxi and how much is it?
Ken replied:
Hi Ed,
Thanks for your comment. Yes, you can just use Netflix as normal in Spain and it will come out of your normal data allowance.
Hope this helps,
Ken
Callum said:
Hi, thanks for the article!
I recently purchased a VOXI sim but am waiting for it to arrive. I’m currently in Germany so had it sent to family in the U.K. to get it registered etc then having it delivered to me.
When I spoke to VOXI I told them I was going to be travelling Europe for a year or so, they didn’t mention that there might be any issues with that.
Now I’ve been told by others that there might be an issue with the stable links policies etc. Something they never warned me about. Currently waiting to hear back from them.
Am I to assume after a 3 months or so the sim will stop working? Very disappointed as I took out the most expensive plan with a few extra benefits too and now feel as if i have been misled a bit.
Thanks
Ken replied:
Hi Callum,
Thanks for your comment. Sadly, the “stable links” policy isn’t something that’s widely known by the sales team at the mobile networks. It is, however, a standard policy across all UK networks, originating from the EU’s Roam Like At Home legislation. If, over the balance of 4 months, you spend at least half of your time outside the UK, the mobile networks reserve the right to apply a surcharge to your EU usage. This surcharge is typically around 0.5p/MB. Your SIM card shouldn’t stop working, however, so you won’t be left without access to your phone. The legislation is designed to discourage “permanent roaming” (e.g picking up a low-cost SIM card from another EU country where data is really cheap and using it in another country where the rates are higher).
Hope this helps,
Ken
Callum replied:
Thanks Ken for your swift and informative answer!
Much appreciated.
Hamdan Merchant said:
How long can I go without using a voxi no. And still keep it active. For example, some1 that doesn’t live in the UK, but visits often enough to need a permanent no.
Ken replied:
Hi Hamdan,
Thanks for your comment. Your VOXI SIM card will expire if more than 180 days of inactivity pass on the account. There’s more information in the article here.
Hope this helps,
Ken
Saurabh Shah said:
Does Voxi still use the Vodafone network in Ireland and Croatia?
Ken replied:
Hi Saurabh,
Thanks for your comment. Unfortunately, I don’t think VOXI publishes the full list of partner mobile networks they use when abroad. However, it’s certainly a good assumption that they’ll be using Vodafone in the countries where they have their own network.
Ken
Amine medini said:
I keep getting a message saying age restricted content when using my hotspot on a laptop . To watch football or other age restricted videos .
I am 49 years old how can I get permission to watch what I want without restriction
Ken replied:
Hi Amine,
Thanks for your comment. It’s likely that there’s a content bar currently applied to your account. This means some websites won’t be accessible until you’ve provided proof to VOXI that you’re over 18. Unfortunately, the content barring is normally quite strict and will even block things like social media websites! I’m not sure exactly how you request for this to be removed from your account – your best bet would be to get in touch with VOXI through their site 🙂
Ken
des said:
I am unable to Use personal hotspot with my voxi SIM. I have tried it in 2 different iPhones so I don’t think it is the phone that’s the problem
Sarah Abay replied:
I have the exact same issue. And I can not work out how to resolve.
Des Henke replied:
Yes I managed to resolve it. When I set up the SIM I used the profile containing the settings. What you need to do is make a note of your settings and then delete the profile and change the settings to what you originally had manually. Personal hotspot then works! You will also find that if you put a different Sim into your phone (i.e. One which uses a different network to Vodafone) it won’t work if the profile is there. Deleting the profile and setting it up manually will also solve that.
This issue doesn’t exist on android phones
Pat said:
Phone and data are working well. But I cannot log on the the account and voicemail is not responding. Any ideas ?
Ken replied:
Hi Pat,
Sorry to hear about the problems you’ve experienced with your VOXI online account. This is probably something to check directly with the team at VOXI as they should be better placed to look into this for you 🙂
Ken
Martin Frankland said:
Hello ken
Can the voxi sim be used in a myfi dongle?
Ken replied:
Hi Martin,
Thanks for your comment. Yes, I believe it should be possible to use it in a MiFi dongle, though the VOXI service is primarily designed for use on a smartphone.
Ken
Lynx said:
Hi,
Will Voxi work in Aksaray And Balikesir
Ken replied:
Hi Lynx,
I believe those two places are in Turkey? If so, you should be able to use your mobile phone there at no extra charge as Turkey is part of VOXI’s Europe Zone.
Hope this helps,
Ken
Sorin said:
Hi Ken!The Voxi Is available for Tenerife?If is Yes how many GB I can’t use it on 40 GB promotion?Is any limit on GB usage on Roaming and what is the speed internet which you guarantee?Thanks.
Ken replied:
Hi Sorin,
Thanks for your comment. Yes, you can roam at no extra charge in Tenerife as it’s part of Spain. Most mobile networks do have a fair usage limit for roaming in Europe, but I don’t believe VOXI has one (unless you buy a Video Data Pass, which comes with a 5GB fair usage limit). In terms of coverage, I believe VOXI does offer 4G coverage in Spain, so you should hopefully get 4G speeds (subject to coverage in your area).
Hope this helps,
Ken
Gareth cartwright said:
Hi there just double checking, so if I buy the £5 music add on I can use any of the mentioned above music sites and it won’t eat into my data.
Thanks
Gareth
Ken replied:
Hi Gareth,
That’s right, yes 🙂 The £5/month add-on doesn’t include the underlying subscription, but it does give you unlimited zero-rated data for use on all of the services that are listed.
Ken
Eugene replied:
Hey Ken,
Where can i buy top-up vouncher or can i remove my credit card that don’t paid every month. Only for 4 months plans & offer
Ken replied:
Hi Eugene,
Thanks for your comment. I believe you should be able to remove your card details in the VOXI account area. However, I’m not sure whether it’s possible to buy a top-up voucher for VOXI. There’s a possibility you might be able to use a Vodafone top-up voucher, but I haven’t tried this myself so I’d defer to others first to see whether this actually works.
Ken
Ellis said:
Hi Ken,
I was just wondering, if I used a hotspot and allowed my friends to connect to it, and they were on a social media site. Would that use my data or would it come under the ‘Unlimited Social Media Data’
Ken replied:
Hi Ellis,
Thanks for your comment. It would still be covered by the endless social media data!
Hope this helps,
Ken
Cathy Russell said:
Hello, does Voxi count Corfu as part of their Europe zone? I would like to try this network for July and I will be on holiday on Corfu during this month. Many thanks.
Ken replied:
Hi Cathy,
Thanks for your comment. I believe the usual Greek mobile networks operate in Corfu, so yes, it will be counted as part of the Europe zone.
Hope this helps,
Ken
Ali Alhashimi said:
Quick question: do you get charged extra for 0800 numbers?
Ken replied:
Hi Ali,
It should be free to call 0800 phone numbers, regardless of which network you’re using. It also won’t count towards the inclusive minutes on your plan as these phone numbers are free.
Hope this helps,
Ken
John Cadman said:
Is there any time length limit for how long you can use your contract when travelling in Europe?
If I was to go abroad for 3 month?
Ken replied:
Hi John,
Thanks for your comment. No, there isn’t a time length limit on how long you can use your VOXI plan in Europe. However, as per European legislation, they would be permitted to charge you a small additional fee if you were to spend more than 50% of your time abroad over a period of 4 months or more. They could also ask you to demonstrate stable links to the UK. I’m not sure how VOXI applies this policy in practice, but I imagine you should probably be fine for a 3-month trip.
Hope this helps,
Ken
Sabreena Short said:
Hi i want to use this for our holiday in turkey to stay in touch with each other in turkey. Myself and my husband will have one, i’m hoping we can just pop these into our current phone and they will work fine and our bundles the 8GB data and calls and texts will all work there no problem without any extra charge, is this correct?
Is there specific things we need to do when putting it into our current phones?
Ken replied:
Hi Sabreena,
Thanks for your comment. Yes, it should be possible to do this. VOXI counts Turkey as part of their Europe Zone, so you can use your minutes, texts & data in Turkey at no extra charge. There’s nothing specific you’ll need to do with your phone, except from making sure that it’s unlocked and that it will accept a SIM card from VOXI.
Hope this helps,
Ken
Sabreena short replied:
Thanks for getting back to me Ken. Sounds like it should all be fine. Appreciate you confirming that.
Simon said:
Hi, Ken can you tell me which provider is the best when travelling to the UK for 2 weeks? And I wanted the sim card before I travel(I live in China). And currently here’s my problem: only giffgaff ships to China(no matter it’s free or not) but I’ve heard that EE and Three have better coverage and network BUT THEY DON’T SHIP TO CHINA! Please give me advice.
Ken replied:
Hi Simon,
Many thanks for your comment. You’re probably best off going with giffgaff for a multitude of reasons (e.g. the international delivery, ability to use a non-UK card, etc). They offer coverage from O2, which is pretty decent (and probably more extensive than Three). If you want an alternative to giffgaff, you could also try CMLink UK (China Mobile UK) – they use coverage from EE and I believe it’s possible to have a SIM card dispatched to China.
Hope this helps,
Ken
Becca said:
Can i update my data plan early?
Ken replied:
Hi Becca,
Thanks for your comment. It might be worth contacting VOXI Customer Services to get a definitive answer to this. However, as far as I know, it isn’t possible to start your plan early (though you can buy an extra 1GB of data for £3).
Ken
Tissiman said:
The customer service is totally unacceptable especially when you are a new customer. It is impossible to talk to them on the phone which makes it even worse. My advice would be not to use this supplier.
Abhishek Kumar said:
How is voxi for someone who’s visiting short term in the UK? Do they allow use of international credit cards and do they deliver internationally?
I read another article by you saying giffgaff is the best for visitors, so how does it compare to voxi now?
Ken replied:
Hi Abhishek,
Thanks for your comment. Unfortunately, I haven’t tried using an international credit card on VOXI so I can’t comment on whether this would work. However, it’s definitely the case that most other mobile networks won’t allow you to use one. VOXI also won’t send their SIM cards outside the UK. For this reason, I’d probably still recommend using a SIM card from giffgaff.
Hope this helps,
Ken
Stefan replied:
If you are going to make calls abroad from the UK, it might be worth comparing the international call rates as well. Giffgaff is cheaper to quite a few countries but sometimes VOXI is cheaper.
Lee said:
Can I put my sim in sim router
Ken replied:
Hi Lee,
Thanks for your comment. Yes, there shouldn’t be any restrictions on what device you can use this SIM card in.
Ken
Jay said:
Hi Ken is it possible to have 2 voxi Sims at the same time
I’m currently with vodaphone and looking to move to voxi, but also would like to get another SIM on my name and give it to my brother.
Is this possible?
Thanks
Ken replied:
Hi Jay,
Thanks for your comment. I believe it’s possible to order up to 8 SIM cards, but there’s a maximum of one VOXI account per person. Is there a reason that your brother isn’t able to register the SIM card in his own name?
Ken
Jay replied:
Thanks Ken.
I didn’t realize that they don’t do a credit check, as he has poor credit.
But I now know they don’t.
So I will get him to get one himself.
Many thanks for the reply
Nico Smith said:
I’m going abroad for a year, and was thinking to switch to VOXI just for my stay abroad.
Would all the pricing/ bundles apply even if I’m abroad for a whole year?
Thank you.
Ken replied:
Hi Nico,
Many thanks for your comment. Unfortunately, it wouldn’t be the same if you spent the entire year abroad. This is due to the fair usage policy on European roaming (this applies to all UK-based SIM cards). It’s likely you’ll be surcharged by VOXI once you’ve spent more than 2 months abroad.
Hope this helps,
Ken
Elaf Ghazala said:
I transfered from three to voxi 2 days ago and I bought data from voxi for £10 (6GB) and it isn’t working at all.
Ken replied:
Hi Elaf,
Thanks for your comment. It might be worth double-checking your mobile internet settings (APN) as this can sometimes prevent you from being able to access the mobile internet. If changing this doesn’t help, you’ll need to contact VOXI’s customer services team via web chat for them to look into this in more detail.
Ken
Ant55 replied:
I also recently got a Voxi sim.
If you are talking about data then – The APN settings were incorrect on myhandset so I could only get 3g and not 4g and on the web chat they talked me through all of the settings then it worked fine. Note that the setting they told me to change were not on their help pages.
My normal phone calls were all messed up and this turned out to be due to me still being signed in to iCloud, iMessage and facetime on my old phone – Somecalls were routing to my old sim and some to my new sim – very strange 48 hours but within 30 mins of signing out on my old phone and restarting both a few times it was all fine.
hope this helps
Stefan said:
Voxi have just removed the age requirement, anyone can join now.
Ken replied:
Hi Stefan,
Thanks for the heads up about this! I’ll update this review shortly to reflect that change.
Ken
Stefan replied:
Hi Ken,
I’ve signed up for VOXI and I thought I would share some observations. VOXI isn’t an MVNO, you can switch from Vodafone Pay Monthly and PAYG without needing a PAC code, this can be done through the VOXI website. However, you’ll have to pay termination charges if you are still in contract. The mobile network shown on my phone is vodafone UK, not VOXI. Strangely enough, My Vodafone works on the Vodafone website, although VOXI is supposed to be separate. In all it feels like a thin layer on top of Vodafone PAYG, although you do get better monthly allowances in exchange for not having a call centre. I don’t know if it’s possible to switch from VOXI to Vodafone Pay Monthly or PAYG, I think you probably wouldn’t need a PAC code because you’re staying on the same network.
Thanks,
Stefan
Ken replied:
Hi Stefan,
Thanks for sharing your feedback and thoughts on VOXI – that’s really interesting and lots of useful insights in there. It’s surprising that the My Vodafone app works on VOXI – last I heard, they simply said that there was no application available for VOXI (I wonder if this is an artefact of the fact your SIM card used to be on Vodafone?). And you’re right about VOXI not really being a MVNO & being more of a Vodafone sub-brand. Given the allowances now available on VOXI, it definitely seems to make a lot more sense for people to choose this over a standard Vodafone PAYG tariff like Big Value Bundles.
Ken
Stefan replied:
Hi Ken,
I don’t know if the app works but My Vodafone on the website works with a brand new VOXI sim. This sim hasn’t been transferred from Pay Monthly or PAYG. Tomorrow my number is transferring from O2 so I’ll keep you updated on any problems that I might encounter.
Stefan
Stefan replied:
My number has moved across now, no hiccups so far. The My Vodafone app doesn’t work but I wasn’t expecting it to, you have to use the VOXI website.
luke pearce said:
How do you activate a SIM without going in store
Ken replied:
Hi Luke,
You should be able to activate the SIM card by logging in to VOXI’s website. You’ll need to provide some proof of age documentation, but it should be possible to submit this online without going in-store.
Hope this helps,
Ken
Rahul Sondi said:
On 31st jan my iPhone has be stolen along with my new voxi sim , which was topped up on the same day for £10
Can i get my previous balance on my new sim card ?
Ken replied:
Hi Rahul,
I’m very sorry to hear about the loss of your device. You’ll need to contact VOXI customer services for this. I imagine it should be possible for them to transfer your balance to a new SIM card as this is standard practice in the event a phone gets lost or stolen.
Hope this helps,
Ken
Chris said:
I moved to Voxi from GiffGaff a few weeks ago and am now getting way more data at a faster speed and paying less for it, so quite honestly brilliant. Their coverage seems to be a lot better also as I no longer experience grey areas when travelling on trains etc. Customer service is decent too, I messaged them a question on Facebook and received a speedy and helpful response.
Ordered a sim online and then it was a simple process to activate and port my old phone number over. Also got a £10 Amazon voucher for joining so happy customer!
Tim White said:
Why is Voxi age-ist, and how can you get away with it , in todays society??
Chris said:
How long does it take to activate the sim? I have topped up but still can’t use it.
Ken replied:
Hi Chris,
Thanks for your comment. It shouldn’t normally take very long to activate a VOXI SIM card (typically less than 15 minutes, but it could take longer in some situations). If you’re still having problems getting your SIM card activated, it’s worth reaching out to VOXI Customer Support about this.
Ken
Julie Mcafee said:
I have bought my 13yr old iPhone 8 for Christmas and I’ve just sent for a voxi sim will I b able to use his bank account or will I his mum have to use mine bank account
Ken replied:
Hi Julie,
Thanks for your comment. The SIM card from VOXI can be topped up like other Pay As You Go SIM cards (there’s no need to set up a Direct Debit for VOXI). It’s likely however you’ll need to use your debit card for top-up unless he’s able to get one with his bank account.
Hope this helps,
Ken
Trevor said:
What happens when you join aged 29 then turn 30 say maybe 2 months later? Do you lose your account or what?
Ken replied:
Hi Trevor,
Thanks for your comment. VOXI won’t kick you off the network as soon as you turn 30: you’re free to stay on it for as long as you like. However, if you were later to leave for another network, it won’t be possible for you to re-join VOXI.
Hope this helps,
Ken
Yusuf said:
Is there any obligation to pay £10 every month or is it whenever you pay £10 you will get the data plan. Also without the data promo what is the usual data amount
Ken replied:
Hi Yusuf,
Many thanks for your comment! You’ll need to top-up by at least £10 per month if you’d like to access mobile data on your device. If you don’t top-up, you won’t be able to access the internet (though you will be able to call and text at the rates of 30p/minute and 14p/text).
With regards to the data promotion, they’ve trebled the amount of data they’re offering. It was previously £10 for 2GB, £15 for 5GB and £20 for 15GB. It isn’t known whether the triple data will now continue on an ongoing basis, or if they plan to reduce it back from April 2019.
Ken
S mehta said:
If i have a voxi plan and i have used my data is there a chance for me to over go my allowance and be charged over my limit or does it stop at my allowance and i have to wait till it refreshes
Ken replied:
Hi there,
If you go over your inclusive allowances, data will be paused on your plan for the rest of the month. VOXI will give you the option to buy 1GB of extra data for £3, or you can simply wait until your allowances next refresh.
Hope this helps,
Ken
David horn said:
This is age discrimination and should not be allowed
Anon said:
I have to say this is the worst service I have used. My account has been locked since 20th July although VOXI have covered the cost of my sons phone, each month he is cut off then have to go through the whole process again! Was unsurprised to find this morning that I still cannot log in! This may have come out as a reply to someone else’s comment but this is where the ‘add your own comment’ took me to!
anonymous said:
Is this pay as you go?
Ken replied:
Hi there,
Yes, VOXI is a pre-paid service so there’s no need to undergo a credit check for it. However, you will need to top-up your SIM card every month so this isn’t a traditional Pay As You Go tariff where you only pay on a per-minute, per-text and per-megabyte basis.
Hope this helps,
Ken
Janis said:
Hello. Why voxi data works on android device but not on apple? On apple says like i dont have data subscription. Checked all configurations, all wa fine. All works apart data 🙁
Ken replied:
Hi Janis,
Many thanks for your comment. There shouldn’t be a problem using your iPhone on VOXI – it sounds like the APN (Access Point Name) settings are just incorrectly configured. For information on how to fix this, see the VOXI help doc here.
Hope this helps!
Ken
Mustafa said:
Hi,
I was wondering if there is data capping so that if I do run out of data, I won’t be able to keep using my data and will have to call up and request more .
Ken replied:
Hi Mustafa,
Many thanks for your comment. Yes: VOXI works on a pre-paid basis, so it isn’t possible to run up an unexpected out-of-bundle charge. If you were to use up the entirety of your data allowance, you’d simply be cut-off until the following month or until you add more credit to the account.
Hope this helps,
Ken
laurent said:
Hi,
If I tether on a device that is using youtube for example then is it free like on my phone or does it take on my data?
THANKS
Ken replied:
Hi Laurent,
Many thanks for your comment. According to the VOXI website:
I think this means you should hopefully be OK, but I would certainly try it out first and check against your data allowance to make sure before going too wild!
Ken
andyroo said:
unhelpful comment incoming.
vodafone? i’d rather go without.
Alex said:
I absolutely agree with Kat,
I used the bundle, and i was satisfied by the amount of features for this price.
BUT when u r out of internet you MUST use internet to top up, even if you go to their retail store they WON’T be able to top up your account.
They WILL be able to reset your username and memorable word(which you most likely didn’t chose when this card was installed into your smartphone and activated)
You WILL NOT be able to change your password even at voxi office, it took me a great amount of trouble changing it, because confirmation letters DID NOT arrive to my email account.
Eventually i HAD TO change my sim, along with my phone number, because i WAS NOT able to top up my account.
PLEASE CONSIDER it took a member of the staff about an hour to undergo a full registration on voxi.co.uk website(so i am able to top up next time), and it is IMPOSSIBLE to complete it yourself without knowing your username, memorable word and password(which you have not been prompted to set up when you bought the card)
IN CONCLUSION, with voxi you get cheaper internet(compared to vodafone PayG) but in return you CAN NOT make much use of vodafone offices and retail stores, if you are looking for cheap internet it will be eventually CHEAPER and FASTER to not use voxi as your 4g/GSM provider.
LAST MIN ADVICE: if you ever decide you need voxi, DEMAND that a member of the staff undergoes a full registration with you (right up to the moment when you see that your account has been successfully logged in), CHOOSE your desired username, memorable word, password, ASK to write those down for you AS YOU WILL NOT BE ABLE TO TOP UP WITHOUT THEM.
Kat Fisher said:
Voxi is COMPLETE WASTE OF TIME! I used it for one month and wasn’t able to top up my account in the end. My account was set up in Vodafone store and I was never able to access it online. I spoke to voxi chat few times- they kept saying it will be sorted. At one point I was able to log in but couldn’t use it or top up, then it broke again. You can’t top it up with vodafone voucher either. I bought one £30 and had to return to the store for refund as I couldn’t use it( even though vodafone people who sold it said I could). Anyway this is so complicated – having pay as you go sim should be one of the easiest things these days. Don’t bother with Voxi, Just get a normal SIM card from any network.