It's easy changing your broadband provider between Shell Energy and Virgin Media. Find out how in our step-by-step guide.

Whether you're changing your broadband provider from Shell Energy to Virgin Media, or from Virgin Media to Shell Energy, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:

Are you switching from Shell Energy to Virgin Media, or from Virgin Media to Shell Energy?

You can follow the instructions below if you're switching from Shell Energy to Virgin Media Broadband.

Are you switching from Virgin Media to Shell Energy instead? Tap for instructions.

Step 1: Check your Shell Energy cancellation fee

To start with, check whether a cancellation fee will apply for ending your Shell Energy broadband service.

If you’re already outside the minimum term of your contract with Shell Energy, there will be no cancellation fees for ending your Shell Energy broadband service. You’ll simply pay for your usage of the Shell Energy broadband service up until the date that the service is cancelled.

If you’re still within the minimum term of your contract with Shell Energy (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Shell Energy broadband service. This cancellation fee is plan-dependent and is between £6.50 and £18.50 per month. You may also need to pay a £15 cease charge when you end your Shell Energy Broadband service. You can get a quote for what this exit fee will be by calling Shell Energy customer services on 0330 094 5801. Alternatively, there’s more information on how to calculate it within our guide to cancelling Shell Energy.

If you have other services from Shell Energy like electricity and gas, these are separate from your Shell Energy broadband service. You’ll need to contact Shell Energy separately if you’d like to cancel these services at the same time.

Step 2: Order your Virgin Media Broadband service

To progress with your broadband switch from Shell Energy to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service.

For more information, select the type of broadband service you're planning to switch to on Virgin Media:

At present, Virgin Media offers a range of home broadband plans including the following:

ServiceBroadbandTelevisionMonthly Price
Virgin Media
M50 Fibre Broadband + Weekend Calls

54Mbps
average download

No TV
£20/month
for 18 months
plus £35 upfront
Virgin Media
M100 Fibre Broadband Only

108Mbps
average download

No TV
£24/month
for 18 months
Virgin Media
M200 Fibre Broadband Only

213Mbps
average download

No TV
£28/month
for 18 months
Virgin Media
Big Bundle

108Mbps
average download
100+ channels

Mixit TV
£29.99/month
for 18 months
plus £35 upfront
Virgin Media
M350 Fibre Broadband Only

362Mbps
average download

No TV
£32/month
for 18 months
Virgin Media
M500 Fibre Broadband + Weekend Calls

516Mbps
average download

No TV
£36/month
for 18 months
plus £35 upfront
Virgin Media
Big Bundle + Drama & Docs

213Mbps
average download
Sky Showcase
135+ channels

Mixit TV + Drama Pick
£37.99/month
for 18 months
plus £35 upfront
Virgin Media
Bigger Bundle

108Mbps
average download
Sky ShowcaseBT Sport
190+ channels

Maxit TV
£39.99/month
for 18 months
plus £35 upfront
Virgin Media
Gig1 Fibre Broadband Only

1130Mbps
average download

No TV
£60/month
for 18 months
plus £35 upfront
Virgin Media
Bigger + Sports

108Mbps
average download
Sky ShowcaseSky SportsBT Sport
195+ channels

Maxit TV + Sky Sports
£104/month
for 18 months
plus £35 upfront
Virgin Media
Biggest TV Bundle

108Mbps
average download
Sky ShowcaseSky SportsBT SportSky CinemaNetflix
210+ channels

Maxit TV + Sky Sports + Sky Cinema + Netflix
£126/month
with £200 bill credit

for 18 months
plus £35 upfront

See all Virgin Media Broadband Deals →

During the online order process, Virgin Media will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. Virgin Media will also give you a go-live date for your new broadband service. To minimise any overlap in service, you should time the cancellation of your old Shell Energy broadband service so it ends on the date your new Virgin Media service starts.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Virgin Media. As long as you do this, Virgin Media will arrange for your phone number to be moved over to their service. Note that Virgin Media doesn’t always provide a landline with their service so this will only be possible if your package includes a home phone service.

Once you've ordered your service from Virgin Media, remember to contact Shell Energy to cancel your old home broadband service. If you forget to contact Shell Energy, your old Shell Energy broadband service will continue to run and you'll continue paying the bill for both services at the same time.

Step 3: Plug in your Virgin Media Hub on the go-live date

In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Most Virgin Media customers will receive a Hub 3 router. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband.

On the go-live date for your Virgin Media broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Virgin Media Hub. There'll be instructions inside the package on how you can set up the new Virgin Media Hub.

Your new Virgin Media Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Shell Energy router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Virgin Media. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Virgin Media Hub administration screen to change the Wi-Fi network details back to what you had before on Shell Energy.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Virgin Media Hub.

Step 4: Return or recycle your old Shell Energy router

Once your Virgin Media broadband service goes live, you should ensure your old Shell Energy broadband service has been cancelled. You’ll receive a final bill from Shell Energy following the cancellation, which will reflect your usage of their service up until cancellation.

After the cancellation of your Shell Energy Broadband service, you’ll need to return your old router to Shell. If you don’t return your router at the end of your contract, an additional charge of £35 will be added to your final bill.

Start your switch from Shell Energy to Virgin Media →

More Information

Please see the Virgin Media website for more information about switching to their broadband service.

You can follow the instructions below if you're switching from Virgin Media to Shell Energy Broadband.

Are you switching from Shell Energy to Virgin Media instead? Tap for instructions.

Step 1: Check your Virgin Media cancellation fee

To start with, check whether a cancellation fee will apply for ending your Virgin Media broadband service.

If you’re already outside the minimum term of your contract with Virgin Media, there will be no cancellation fees for ending your Virgin Media broadband service. You’ll simply pay for your usage of the Virgin Media broadband service up until the date that the service is cancelled.

If you’re still within the minimum term of your contract with Virgin Media (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Virgin Media broadband service. This early cancellation fee will depend on your Virgin Media plan and what products you have. However, you can expect it to be in the region of £30.54 to £50.46 per remaining month on your contract (capped at a maximum of £240 across all of your Virgin Media products). You can get a quote for what this exit fee will be by calling Virgin Media customer services on 0345 454 1111. Alternatively, there’s more information on how to calculate it within our guide to cancelling Virgin Media.

If you’re unsure when your Virgin Media service comes to an end, log in to your Virgin Media online account and go to My Bills followed by View Contract. Alternatively, this information should also be listed on your bills from Virgin Media.

If you also want to cancel other Virgin Media services like TV and mobile, you should tell them you’d like to do this when talking to them on the phone.

Step 2: Order your Shell Energy Broadband service

To progress with your broadband switch from Virgin Media to Shell Energy, go to Shell Energy’s website to order your new Shell Energy broadband service.

For more information, select the type of broadband service you're planning to switch to on Shell Energy:

At present, Shell Energy offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Shell Energy Broadband
Fast Broadband
11Mbps download18 month contract£0£17.99/month
Shell Energy Broadband
Superfast Fibre
35Mbps download18 month contract£0£19.99/month
Shell Energy Broadband
Superfast Fibre Plus
63Mbps download18 month contract£0£23.99/month
with £50 bill credit
Shell Energy Broadband
Full Fibre 100
100Mbps download18 month contract£0£30.99/month
Shell Energy Broadband
Full Fibre 200
200Mbps download18 month contract£0£35.99/month
Shell Energy Broadband
Full Fibre 300
300Mbps download18 month contract£0£39.99/month
Shell Energy Broadband
Ultrafast Fibre
140Mbps download18 month contract£0£41.99/month
Shell Energy Broadband
Full Fibre 500
500Mbps download18 month contract£0£43.99/month
with £50 bill credit
Shell Energy Broadband
Ultrafast Fibre Plus
290Mbps download18 month contract£0£46.99/month
Shell Energy Broadband
Full Fibre 900
900Mbps download18 month contract£0£49.99/month
with £50 bill credit

See all Shell Energy Broadband Deals →

During the online order process, Shell Energy will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. Shell Energy will also give you a go-live date for your new broadband service. To minimise any overlap in service, you should time the cancellation of your old Virgin Media broadband service so it ends on the date your new Shell Energy service starts.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Shell Energy. As long as you do this, Shell Energy will arrange for your phone number to be moved over to their service.

Once you've ordered your service from Shell Energy, remember to contact Virgin Media to cancel your old home broadband service. If you forget to contact Virgin Media, your old Virgin Media broadband service will continue to run and you'll continue paying the bill for both services at the same time.

Step 3: Plug in your Technicolor router on the go-live date

In advance of your broadband service switching over, Shell Energy will send you a new Technicolor router through the post.

On the go-live date for your Shell Energy broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Technicolor router. There'll be instructions inside the package on how you can set up the new Technicolor router.

Your new Technicolor router will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Virgin Media router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Shell Energy. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Technicolor router administration screen to change the Wi-Fi network details back to what you had before on Virgin Media.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Technicolor router.

Step 4: Return or recycle your old Virgin Media router

Once your Shell Energy broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation.

Once you’ve changed your broadband service to Shell Energy, you’ll need to return your old Virgin Media equipment. This inclues your Virgin Media Hub, along with your Virgin TV set-top box if you have one.

If you’re using a Virgin Media email address, this will be closed 90 days after you cancel your Virgin Media broadband service. It isn’t possible to keep your email address after cancelling your service. Email addresses provided by Virgin Media may end in @virginmedia.com, @blueyonder.co.uk, @ntlworld.com or @virgin.net.

We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from Virgin Media to Shell Energy →

More Information

Please see the Shell Energy website for more information about switching to their broadband service.

Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.

Your Comments 8 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 8 comments from readers. You can add your own comment here.

  • I am trying to take advantage of one of the switching deals from moneysupermarket and am attempting to move from talktalk to vodaphone but the Vodaphone checker tells me they can’t get broadband to my address even though I have FTTP with Talktalk. Is this a common failing of Vodaphone’s checker?

    When I got FTTP I wasn’t concerned about keeping the landline and didn’t request to keep the number, now in my talktalk acount I have under the telephone section an FTTP number FTTP followed by a 6 digit number. I assume this is some sort of line identifier but vodaphone’s checker does not recognise non telephone numbers in its checker and even if I select new line it still won’t let me proceed with an order. I am loathe to contact vodaphone directly as then I’ll probably not receive the £150 reward (stipulated in terms and conditions) thus partially defeating the purpose of switching.

    Failing this I’ll probably just go with the next best deal (if their checker works that is).

    • Hi Daniel,
      Thanks for your comment. There are a few FTTP-enabled areas where Vodafone’s faster plans are not available – I believe this is sometimes due to them having limited capacity on the backhaul. It might be worth checking this with Vodafone directly (you can always go back to order with the offer as discussed, or move on to the next cheapest deal if it isn’t available).
      Hope this helps,
      Ken

  • Patricia Zecevic said:

    I have switched from Virgin to TalkTalk broadband yesterday. Internet works but I don’t know how to get Freeview channels (only Iplayer, All4 apps and Netflix. Can anyone help.
    Also tried hard to cancel Virgin but they kept sending the same texts going round in repetitive circles (a bot not a human clearly) till I cancelled my direct debit. They are impossible to contact to cancel any other way.

  • BT are somewhat ingenuous as the broadband suggested (by a half-moon-inverted-arc denoting ranges) 13mB to 18mBs…..whereas it never got above 5mBs and often 1.9mBs.
    My claim for lower figures was disputed by BT as they insisted that it was the speed ONLY to the modem, the loss between the modem and wifi accessories was not relevant!
    BT drew my attention to the caveat of guaranteed 3mBs but if this is their modus operandi why doesn’t the aforementioned arc go from 3mBs to 18mBs…no answer!
    I explained that a video call with a hospital consultant had not enough bandwith etc…anyways cancelled having negotiated 4months of fees back plus no cancellation fees and moving to virgin/gmail as you suggest.

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