It's easy changing your broadband provider between Shell Energy and Sky. Find out how in our step-by-step guide.
Whether you're changing your broadband provider from Shell Energy to Sky, or from Sky to Shell Energy, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:
Are you switching from Shell Energy to Sky, or from Sky to Shell Energy?
You can follow the instructions below if you're switching from Shell Energy to Sky Broadband.
Are you switching from Sky to Shell Energy instead? Tap for instructions.
Step 1: Check your Shell Energy cancellation fee
To start with, check whether a cancellation fee will apply for ending your Shell Energy broadband service.
If you’re already outside the minimum term of your contract with Shell Energy, there will be no cancellation fees for ending your Shell Energy broadband service. You’ll simply pay for your Shell Energy service until the Sky Broadband go-live date which will be given to you here.
If you’re still within the minimum term of your contract with Shell Energy (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Shell Energy broadband service. This cancellation fee is plan-dependent and is between £6.50 and £18.50 per month. You may also need to pay a £15 cease charge when you end your Shell Energy Broadband service. You can get a quote for what this exit fee will be by calling Shell Energy customer services on 0330 094 5801. Alternatively, there’s more information on how to calculate it within our guide to cancelling Shell Energy.
If you have other services from Shell Energy like electricity and gas, these are separate from your Shell Energy broadband service. You’ll need to contact Shell Energy separately if you’d like to cancel these services at the same time.
Step 2: Order your Sky Broadband service
To progress with your broadband switch from Shell Energy to Sky, go to Sky’s website to order your new Sky broadband service.
For more information, select the type of broadband service you're planning to switch to on Sky:
- Superfast 35 Broadband
- Superfast Broadband
- Ultrafast Broadband
- Ultrafast Plus Broadband
- Gigafast Broadband
- Broadband and TV
At present, Sky offers a range of home broadband plans including the following:
| Service | Broadband | Television | Monthly Price (may rise during contract) |
|---|---|---|---|
 Sky Full Fibre 100 | 100Mbps average download | No TV | £27/month plus £5 upfront 18 month contract |
Sky Superfast | 61Mbps average download | No TV | £27/month plus £5 upfront 18 month contract |
Sky Ultrafast | 145Mbps average download | No TV | £29/month plus £5 upfront 18 month contract |
Sky Ultrafast Plus | 500Mbps average download | No TV | £32/month plus £5 upfront 18 month contract |
Sky TV Essentials with Superfast 35 Broadband | 36Mbps average download | Sky TV Essentials 200+ channels included | £33/month 18 month contract |
Sky TV Essentials with Superfast Broadband | 61Mbps average download | Sky TV Essentials 200+ channels included | £36/month plus £29.95 upfront 18 month contract |
Sky Stream, Sky Entertainment & Netflix with Full Fibre 100 Broadband | 100Mbps average download |     150+ channels included | £38/month 18 month contract |
Sky Superfast 35 | 36Mbps average download | No TV | £38/month plus £5 upfront 18 month contract |
Sky Stream, Sky Entertainment & Netflix with Superfast Broadband | 61Mbps average download | 150+ channels included | £39/month 18 month contract |
Sky Stream, Sky Entertainment & Netflix with Ultrafast Broadband | 145Mbps average download | 150+ channels included | £41/month 18 month contract |
Sky Gigafast | 900Mbps average download | No TV | £42/month plus £5 upfront 18 month contract |
Sky Stream, Sky Entertainment & Netflix with Full Fibre 100 Broadband + Sky Sports | 100Mbps average download |  150+ channels included | £58/month 18 month contract |
Sky Stream, Sky Entertainment & Netflix with Superfast Broadband + Sky Sports | 61Mbps average download | 150+ channels included | £59/month 18 month contract |
Sky Stream, Sky Entertainment & Netflix with Ultrafast Broadband + Sky Sports | 145Mbps average download | 150+ channels included | £61/month 18 month contract |
Sky Stream, Sky Entertainment & Netflix with Ultrafast Plus Broadband | 500Mbps average download | 150+ channels included | £67/month 18 month contract |
Sky Stream, Sky Entertainment & Netflix with Ultrafast Plus Broadband + Sky Sports | 500Mbps average download | 150+ channels included | £87/month 18 month contract |
During the online order process, Sky will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from Shell Energy to Sky.
If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Sky. As long as you do this, Sky will arrange for your phone number to be moved over to their service.
There's no need for you to contact Shell Energy to cancel your old home broadband service. This is because the old Shell Energy service will be cancelled for you automatically on the go-live date when your broadband service transfers to Sky.
Step 3: Plug in your Sky Broadband Hub on the go-live date
In advance of your broadband service switching over, Sky will send you a new Sky Broadband Hub through the post.
On the go-live date for your Sky broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Sky Broadband Hub. There'll be instructions inside the package on how you can set up the new Sky Broadband Hub.
Your new Sky Broadband Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Shell Energy router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Sky. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.
Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Sky Broadband Hub administration screen to change the Wi-Fi network details back to what you had before on Shell Energy.
If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Sky Broadband Hub.
Step 4: Return or recycle your old Shell Energy router
Once your new Sky broadband service goes live, your old Shell Energy broadband service will be cancelled automatically. You’ll receive a final bill from Shell Energy following the cancellation, which will reflect your usage of their service up until cancellation.
After the cancellation of your Shell Energy Broadband service, you’ll need to return your old router to Shell. If you don’t return your router at the end of your contract, an additional charge of £35 will be added to your final bill.
Start your switch from Shell Energy to Sky →
More Information
Please see the Sky website for more information about switching to their broadband service.
You can follow the instructions below if you're switching from Sky to Shell Energy Broadband.
Are you switching from Shell Energy to Sky instead? Tap for instructions.
Step 1: Check your Sky cancellation fee
To start with, check whether a cancellation fee will apply for ending your Sky broadband service.
If you’re already outside the minimum term of your contract with Sky, there will be no cancellation fees for ending your Sky broadband service. You’ll simply pay for your Sky service until the Shell Energy Broadband go-live date which will be given to you here.
If you’re still within the minimum term of your contract with Sky (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Sky broadband service. This cancellation fee is plan-dependent but is typically £12.41 to £24.23 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling Sky customer services on 0333 7591 018. Alternatively, there’s more information on how to calculate it within our guide to cancelling Sky.
You can find the contract end date for your Sky Broadband service by logging in to your My Sky account. Once you’ve logged in, go to your Message Centre followed by Your Contracts. Choose your broadband plan to see details of the end date.
If you have other services such as Sky TV or Sky Mobile, these are separate from your Sky broadband service. You’ll need to contact Sky separately if you’d like to cancel these services at the same time.
Step 2: Order your Shell Energy Broadband service
To progress with your broadband switch from Sky to Shell Energy, go to Shell Energy’s website to order your new Shell Energy broadband service.
For more information, select the type of broadband service you're planning to switch to on Shell Energy:
At present, Shell Energy offers a range of home broadband plans including the following:
| Service | Average Speed | Contract Length | Upfront Price | Monthly Price (may rise during contract) |
|---|---|---|---|---|
 Fast Broadband | 11Mbps download | 18 month contract | £0 | £19.99/month |
Superfast Fibre | 38Mbps download | 18 month contract | £0 | £23.99/month |
Superfast Fibre Plus | 67Mbps download | 18 month contract | £0 | £25.99/month |
Full Fibre 100 | 109Mbps download | 18 month contract | £0 | £26.99/month |
Full Fibre 200 | 207Mbps download | 18 month contract | £0 | £29.99/month |
Full Fibre 300 | 311Mbps download | 18 month contract | £0 | £34.99/month |
Full Fibre 500 | 525Mbps download | 18 month contract | £0 | £39.99/month |
Ultrafast Fibre | 145Mbps download | 18 month contract | £0 | £41.99/month |
Full Fibre 900 | 944Mbps download | 18 month contract | £0 | £44.99/month |
Ultrafast Fibre Plus | 290Mbps download | 18 month contract | £0 | £46.99/month |
See all Shell Energy Broadband Deals →
During the online order process, Shell Energy will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from Sky to Shell Energy.
If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Shell Energy. As long as you do this, Shell Energy will arrange for your phone number to be moved over to their service.
There's no need for you to contact Sky to cancel your old home broadband service. This is because the old Sky service will be cancelled for you automatically on the go-live date when your broadband service transfers to Shell Energy.
Step 3: Plug in your Technicolor router on the go-live date
In advance of your broadband service switching over, Shell Energy will send you a new Technicolor router through the post.
On the go-live date for your Shell Energy broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Technicolor router. There'll be instructions inside the package on how you can set up the new Technicolor router.
Your new Technicolor router will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Sky router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Shell Energy. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.
Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Technicolor router administration screen to change the Wi-Fi network details back to what you had before on Sky.
If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Technicolor router.
Step 4: Return or recycle your old Sky router
Once your new Shell Energy broadband service goes live, your old Sky broadband service will be cancelled automatically. You’ll receive a final bill from Sky following the cancellation, which will reflect your usage of their service up until cancellation.
If you have an old Sky Broadband router, you’ll need to return it if you have Sky Q or if you joined Sky Broadband after the 4th March 2020. If you don’t, a non-return fee will be charged on your final bill. For everyone else, it’s optional to return your old Sky broadband router but we’d recommend it to reduce the amount of electrical waste.
If you’re using a Sky email address, you can keep it at no additional cost when you cancel your home broadband service. However, you’ll need to make sure you sign in to your account at least once every six months to stop it from being deleted. Email addresses provided by Sky end in @sky.com.
We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.
Start your switch from Sky to Shell Energy →
More Information
Please see the Shell Energy website for more information about switching to their broadband service.
Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.
Andy said:
VM to Plusnet: “Step 3: Plug in your Plusnet router on the go-live date”
Plug the Plusnet router into what? Don’t they need to install the thing it gets plugged into, first?
Ken replied:
Hi Andy,
Thanks for your comment. Do you have an Openreach master socket (for fibre), or an Openreach modem/ONT (for full fibre)? If not, this will be installed by an engineer during their visit to your home. You’ll then be able to plug in your Plusnet Hub router into that.
Ken
Peter Stanley said:
Does Sky use underground fibre cable or fibre via the Openreach poles? I am currently with Virgin Media.
Ken replied:
Hi Peter,
Thanks for your comment. Sky uses the Openreach network. This can be delivered either via an underground duct or an overhead pole, depending on what is normally used in your area (e.g. if your neighbours have their telephone line delivered on a pole, the fibre optic cable will also come from that pole).
Hope this helps,
Ken
Andy said:
The easy switching wasn’t so easy for me. I was out of contract and switched from TalkTalk to Vodafone, I selected keep my old number and it said they would contact TalkTalk so I didn’t have to do anything. It to the date when Vodafone installed, that went fine. I hadn’t heard anything from TalkTalk about leaving so I rang them, Vodafone hadn’t informed them but oddly now my landline number is same for Vodafone as it is for TalkTalk so how that happens who knows. Anyway, now I have to pay an extra month to TalkTalk for a notice period. So if doing a switch I would always ring your current providor and tell them you are leaving.