Switching from Three to Tesco Mobile? It's a straightforward process to keep your existing phone number.
Step 1: Get a PAC Code from Three
If you’d like to move your phone number from Three to Tesco Mobile, the first step is getting your Porting Authorisation Code (or PAC Code) from Three.
There are three ways to get a PAC Code from Three:
- Online: You can get a PAC Code from Three by logging in to the My3 Account website.
- By Text Message: You can get a Three PAC Code sent to you via SMS text message. Text PAC followed by your date of birth in DDMMYY format to 65075 to receive a PAC Code from Three.
- By Phone: You can get a PAC Code by calling Three. To do this, call them on 333 using your Three handset. Alternatively, dial 0333 338 1001 from any other phone. You'll need to call during Three's opening hours (Monday-Friday 8am-8pm, Saturday 9am-6pm, Sunday 9am-6pm).
Here are some key things to know:
- The PAC Code from Three should consist of six numbers with HTG at the start (e.g. HTG 123 456).
- Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC Code will expire and you'll need to request a new one.
- You shouldn't close your account at Three: it'll be closed automatically when your phone number is transferred to Tesco Mobile.
Still in contract with Three? If so, you may need to pay an early exit fee on your bill from Three. To find out how much this would be, text INFO followed by your date of birth in DDMMYY format to 85075.
Don’t want to keep your Three phone number? You can switch to Tesco Mobile without taking your phone number with you. If you'd like to do this, get a STAC Code from Three instead.
Three STAC Code (Leave Three Without Keeping Your Number)
If you’d like to leave Three without keeping your phone number, you’ll need to request a STAC Code rather than a PAC Code. There are three ways to get a STAC Code from Three:
- Online: You can get a STAC Code from Three by logging in to the My3 Account website.
- By Text Message: You can get a Three STAC Code sent to you via SMS text message. Text STAC followed by your date of birth in DDMMYY format to 75075 to receive a STAC Code from Three.
- By Phone: You can get a STAC Code by calling Three. Call them on 333 using your Three handset. Alternatively, dial 0333 338 1001 from any other phone. You'll need to call during Three's opening hours (Monday-Friday 8am-8pm, Saturday 9am-6pm, Sunday 9am-6pm).
Once you’ve gotten your STAC Code from Three, the rest of the process for joining Tesco Mobile remains the same.
Step 2: Order your new phone or SIM card from Tesco Mobile's website
You should now order your new phone or SIM card using the Tesco Mobile website. Please select the type of tariff you're intending to move to:
If you're looking for a SIM card from Tesco Mobile, the following deals from £7.50/month are currently most popular:
| Network | Data | Monthly Cost (will rise each April by CPI inflation plus 3.9%) |
|
|---|---|---|---|
| 2GB data | £7.50 per month 24 month contract | See deal |
| 12GB data | £10.00 per month 24 month contract | See deal |
| 30GB data | £12.50 per month 24 month contract | See deal |
| 60GB data | £15.00 per month 24 month contract | See deal |
| Unlimited data | £25.00 per month 24 month contract | See deal |
For a full list of available tariffs and the latest Tesco Mobile deals, please refer to this page on Tesco Mobile's website.
Tesco Mobile will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to Tesco Mobile.
Step 3: Give the PAC Code to Tesco Mobile
Once your new phone or SIM card arrives from Tesco Mobile, switch it on and make sure everything's working properly. If, for whatever reason, you need to return or change the handset or SIM card, it's best to do this before transferring your phone number.
Once you're happy to continue with the phone number transfer, contact Tesco Mobile and provide them with your PAC Code from Three.
Your PAC Code should be entered on Tesco Mobile's online form. Alternatively, you can give the PAC Code to Tesco Mobile by calling 4455 on your Tesco Mobile handset. You can also call 0345 301 4455 from any other phone.
If you have a STAC Code from Three rather than a PAC Code, this can be provided to Tesco Mobile in the exact same way.
Remember:
- You must provide the PAC Code to Tesco Mobile within 30 days of it being issued by Three. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from Three.
- Three Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to Tesco Mobile.
Step 4: Phone Number Transferred (Next Working Day)
Once you've provided a PAC code to Tesco Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on Tesco Mobile. You should find that the Tesco Mobile phone or SIM card will now associated with your original phone number.
- If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
- Once the phone number has been transferred to Tesco Mobile, your account on Three will automatically be closed. You'll receive a final bill from Three for any outstanding charges.
Get the Latest Deals from Tesco Mobile →
Any Other Questions?
In case of any problems during the transfer of your phone number, you should contact your new mobile network (Tesco Mobile) with details of the problem.
If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.
← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"
Mercy said:
I transferred from 3 to Tesco, got pac code on a Saturday 24 Sept and gave Tesco was told transfer would be done by Tuesday 27th. The number did show that it’s on Tesco when I checked my account and there’s Tesco signal on my handset. Unfortunately am not able to make or receive any calls or msgs on the number and now it’s 1st Nov nothing still. I did contact customer care Tesco they said they’ve made an escalation to three because they’ve not fully transferred all my files. How long does it take for them to get a response from three? It’s so frustrating.
Suzy said:
Hi
I wonder if you can help. I am transferring from 3 (really bad signal) to Tesco Mobile and my phone is going through the PAC process today from 8 til 4 pm. Once the number has transferred over to my new phone does that mean my contract with 3 has ended? Do I have to contact them to confirm? They are not a very good customer services to deal with so am a little worried.
Thanks
Suzy