Transfer A Phone Number From Plusnet Mobile to 1pMobile: Step-By-Step Instructions

Switching from Plusnet Mobile to 1pMobile? It's a straightforward process to keep your existing phone number.

Step 1: Get a PAC Code from Plusnet Mobile

If you’d like to move your phone number from Plusnet Mobile to 1pMobile, the first step is getting your Porting Authorisation Code (or PAC Code) from Plusnet Mobile.

There are three ways to get a PAC Code from Plusnet Mobile:

1. Online: You can get a PAC Code from Plusnet Mobile by logging in to the Plusnet Mobile account website. Once you've logged in, go to Account Details > Transfer your mobile account > Thinking of leaving.
2. By Text Message: You can get a Plusnet Mobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Plusnet Mobile.
3. By Phone: You can get a PAC Code by calling Plusnet Mobile. To do this, call them on 500 using your Plusnet Mobile handset. Alternatively, dial 0800 079 1133 from any other phone. You'll need to call during Plusnet Mobile's opening hours (Monday-Friday 7.30am-8pm, Saturday 7.30am-8pm, Sunday 7.30am-4pm).

Here are some key things to know:

• The PAC Code from Plusnet Mobile should consist of six numbers with TSL at the start (e.g. TSL 123 456).
• Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC Code will expire and you'll need to request a new one.
• You shouldn't close your account at Plusnet Mobile: it'll be closed automatically when your phone number is transferred to 1pMobile.

Still in contract with Plusnet Mobile? If so, you may need to pay an early exit fee on your bill from Plusnet Mobile. To find out how much this would be, text INFO to 85075.

Don’t want to keep your Plusnet Mobile phone number? You can switch to 1pMobile without taking your phone number with you. If you'd like to do this, get a STAC Code from Plusnet Mobile instead.

Step 2: Order your new phone or SIM card from 1pMobile's website

You should now order your new phone or SIM card using the 1pMobile website. Please select the type of tariff you're intending to move to:

• Pay As You Go
• 1-year SIM card
• Free SIM Card

For a full list of available tariffs and the latest 1pMobile deals, please refer to this page on 1pMobile's website.

1pMobile will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to 1pMobile.

Step 3: Give the PAC Code to 1pMobile

Once your new phone or SIM card arrives from 1pMobile, switch it on and make sure everything's working properly. If, for whatever reason, you need to return or change the handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the phone number transfer, contact 1pMobile and provide them with your PAC Code from Plusnet Mobile.

Your PAC Code should be entered on 1pMobile's online form. Alternatively, you can give the PAC Code to 1pMobile by calling 03333 442278 on your 1pMobile handset. You can also call 03333 442278 from any other phone.

If you have a STAC Code from Plusnet Mobile rather than a PAC Code, this can be provided to 1pMobile in the exact same way.

Remember:

• You must provide the PAC Code to 1pMobile within 30 days of it being issued by Plusnet Mobile. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from Plusnet Mobile.

Step 4: Phone Number Transferred (Next Working Day)

Once you've provided a PAC code to 1pMobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on 1pMobile. You should find that the 1pMobile phone or SIM card will now associated with your original phone number.

• If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
• Once the phone number has been transferred to 1pMobile, your account on Plusnet Mobile will automatically be closed. You'll receive a final bill from Plusnet Mobile for any outstanding charges.

Get the Latest Deals from 1pMobile →

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (1pMobile) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.

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