Switching from Orange to EE? It's a straightforward process to keep your existing phone number.
Step 1: Order your new phone or SIM card from EE's website
As a special case, customers of Orange won't need a PAC code when switching to EE. Instead, it's possible to upgrade directly to EE. As part of this upgrade, you'll gain access to EE's 4G network
Start by ordering your new phone or SIM card using the EE website. Please select the type of tariff you're intending to move to:
For a full list of available tariffs and the latest EE deals, please refer to this page.
Any Other Questions?
In case of any problems during the transfer of your phone number, you should contact your new mobile network (EE) with details of the problem.
If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.
← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"
Your Comments 1,957 so far
We'd love to hear your comments on transferring a phone number from Orange to EE. The comments below are from people who've made the same transfer. You can add your own comments here.
To view all 1957 comments about transferring a phone number, please visit the main PAC Code article.
Helen A. said:
I just tried to move from Orange to EE and it eventually turned out that the transfer of my phone number was going to take take 6 days during which time I could not use my number for incoming calls. First it did not go through automatically, then a day later I phoned and was told it would be re-requested and would go through in a further 24 hours or so. The next day I contacted EE by chat to confirm and was definitely told it would go through at midnight that night. It didn’t. The next day, a Saturday, I was told it would not go through until midnight before Tuesday morning. I have cancelled my contract, under cooling off rules and am looking for another deal.
On 31 March I took my wife’s new unlocked iPhone to an EE shop to arrange a move from Sim Only Orange to a similar EE deal with a same number transfer.
The paperwork, ID check were completed and the new Sim installed in around twenty minutes.
By 1600 on 1 April the number transfer to the new phone was complete.
Hi, I just transferred my old number from orange to my new ee sim, both pay as you go, the swap hasnt happened yet as it apparently takes a few days. My question is: as the new sim had 10 pounds prepaid credit and a particular deal on it already, will I lose the credit and the deal when my old number replaces the temporary one? Thanks.
Thanks for your comment. Normally, with a cross-network transfer, you lose your credit only on the network you’re leaving (the PAYG credit on your new SIM card will still be there after your transfer). With an internal transfer (e.g. going from Orange to EE), there isn’t a set rule for what would happen. For this reason, I would probably clarify directly with EE customer services (dial 150 from your EE handset). My guess is they should probably combine the PAYG credit from both accounts (in my experience, this is what other networks will typically do).
Hope this helps,
I’ve just done this transferring a virgin mobile number to a sainsburys mobile sim. I had credit and a bundle on the sainsburys sim but lost them when the number transferred. I’m dealing with their customer service at the moment trying to get it resolved since I’m pretty sure I should keep that credit.
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