Switching from EE to VOXI? It's a straightforward process to keep your existing phone number.
Step 1: Get a PAC Code from EE
If you’d like to move your phone number from EE to VOXI, the first step is getting your Porting Authorisation Code (or PAC Code) from EE.
There are three ways to get a PAC Code from EE:
- Online: You can get a PAC Code from EE by logging in to the My EE website. Once you've logged in, go to Menu > Account settings > Leave EE.
- By Text Message: You can get an EE PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from EE.
- By Phone: You can get a PAC Code by calling EE. To do this, call them on 150 using your EE handset. Alternatively, dial 07953 966 250 from any other phone. You'll need to call during EE's opening hours (Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday 8am-6pm).
Here are some key things to know:
- A PAC Code is 9 digits long and follows the format ABC 123 456.
- Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC Code will expire and you'll need to request a new one.
- You shouldn't close your account at EE: it'll be closed automatically when your phone number is transferred to VOXI.
Still in contract with EE? If so, you may need to pay an early exit fee on your bill from EE. To find out how much this would be, text INFO to 85075.
Don’t want to keep your EE phone number? You can switch to VOXI without taking your phone number with you. If you'd like to do this, get a STAC Code from EE instead.
EE STAC Code (Leave EE Without Keeping Your Number)
If you’d like to leave EE without keeping your phone number, you’ll need to request a STAC Code rather than a PAC Code. There are three ways to get a STAC Code from EE:
- Online: You can get a STAC Code from EE by logging in to the My EE website. After logging in, go to Menu > Account settings > Leave EE.
- By Text Message: You can get an EE STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from EE.
- By Phone: You can get a STAC Code by calling EE. Call them on 150 using your EE handset. Alternatively, dial 07953 966 250 from any other phone. You'll need to call during EE's opening hours (Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday 8am-6pm).
Once you’ve gotten your STAC Code from EE, the rest of the process for joining VOXI remains the same.
Step 2: Order your new phone or SIM card from VOXI's website
You should now order your new phone or SIM card using the VOXI website. Please select the type of tariff you're intending to move to:
If you're looking for a SIM card from VOXI, the following deals from £10/month are currently most popular:
| Network | Data | Monthly Cost | |
|---|---|---|---|
| 20GB data | £10.00 per month 1 month rolling | See deal |
| 25GB data | £12.00 per month 1 month rolling | See deal |
| 105GB data | £15.00 per month 1 month rolling | See deal |
| Unlimited data | £30.00 per month 1 month rolling | See deal |
For a full list of available tariffs and the latest VOXI deals, please refer to this page on VOXI's website.
VOXI will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to VOXI.
Step 3: Give the PAC Code to VOXI
Once your new phone or SIM card arrives from VOXI, switch it on and make sure everything's working properly. If, for whatever reason, you need to return or change the handset or SIM card, it's best to do this before transferring your phone number.
Once you're happy to continue with the phone number transfer, contact VOXI and provide them with your PAC Code from EE.
Your PAC Code should be entered on VOXI's online form. Alternatively, you can give the PAC Code to VOXI by calling 191 on your VOXI handset. You can also call 03333 040 191 from any other phone.
If you have a STAC Code from EE rather than a PAC Code, this can be provided to VOXI in the exact same way.
Remember:
- You must provide the PAC Code to VOXI within 30 days of it being issued by EE. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from EE.
- EE Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to VOXI.
Step 4: Phone Number Transferred (Next Working Day)
As long as you've submitted your PAC Code to VOXI before 5pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). After 5pm, you'll need to wait one extra working day for your number to be transferred.
On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on VOXI. You should find that the VOXI phone or SIM card will now associated with your original phone number.
- If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
- Once the phone number has been transferred to VOXI, your account on EE will automatically be closed. You'll receive a final bill from EE for any outstanding charges.
Get the Latest Deals from VOXI →
Any Other Questions?
In case of any problems during the transfer of your phone number, you should contact your new mobile network (VOXI) with details of the problem.
If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.
← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"
Gary said:
Hi i have just got a new 12 pro and was previously with EE (still am for a month and a half), i purchased a VOXI sim card because of poor customer service.
I wanted to use my voxi sim until the change of number on the 15th of December, is this do able or will it not work until i have reached the date i rewuested my number to transfer to?
i wanted to duel sim it and ask EE to Esim my number and use the temporary number until it changes?
Ken replied:
Hi Gary,
Thanks for your comment. Yes, you can still use your VOXI SIM card before you transfer your phone number over from EE. You’ll just be using it with the phone number that VOXI have assigned you. You can then use the PAC Code at a later date.
With regards to dual SIM, you can ask EE to transfer your plan onto an eSIM as you mention in your message. There’s more information here on how to do this.
Hope this helps,
Ken
Charlie said:
Hi, I’m going on holiday to Turkey and I want to be able to use my sim abroad so I’ve got a Voxi one. I’m currently with EE and I just want to use my Voxi sim for when I am in turkey, if I transfer my number from my EE sim to my Voxi one, am I then able, when back from turkey and done using the Voxi sim, go back to using my EE sim with the same number. Or is there another way to use my Voxi sim for holiday and then go back to my EE sim without losing or changing numbers and keeping everything like normal?
Ken replied:
Hi Charlie,
Thanks for your comment. I definitely wouldn’t recommend going through the PAC Code process in this case! If you do so, it will automatically close the account on your old network (EE) – it sounds like this isn’t what you’d like to happen for a short term trip abroad.
Instead, I’d recommend using EE’s call forwarding feature to have the incoming calls forwarded to your VOXI number. You’ll need to make sure you leave your EE SIM card in the UK, or you’ll be charged international roaming rates for call forwarding in Turkey. Alternatively, you could leave a message on your voicemail letting people know your temporary phone number.
Hope this helps,
Ken
John DUNN said:
Hi Ken, I have moved from EE to VOXI and transferred my number. VOXI has confirmed the port was successful but people on. EE can’t call or text me. I can call them and all other networks I know of seem fine both ways. How can I fix this?
Ken replied:
Hi John,
Thanks for your comment. It sounds like there might be a case of a “split port” here (where the records linking phone numbers to networks haven’t yet been updated yet on all mobile networks). If the problem doesn’t solve itself within one day of the phone number transfer happening, I’d recommend getting in touch with your new provider (in this case, VOXI) and asking them to take a look into this for you.
Ken