Switching from EE to Vodafone? It's a straightforward process to keep your existing phone number.

Step 1: Get a PAC Code from EE

If you’d like to move your phone number from EE to Vodafone, the first step is getting your Porting Authorisation Code (or PAC Code) from EE.

There are three ways to get a PAC Code from EE:

  1. Online: You can get a PAC Code from EE by logging in to the My EE website. Once you've logged in, go to Menu > Account settings > Leave EE.
  2. By Text Message: You can get an EE PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from EE.
  3. By Phone: You can get a PAC Code by calling EE. To do this, call them on 150 using your EE handset. Alternatively, dial 07953 966 250 from any other phone. You'll need to call during EE's opening hours (Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday 8am-6pm).

Here are some key things to know:

  • A PAC Code is 9 digits long and follows the format ABC 123 456.
  • Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC Code will expire and you'll need to request a new one.
  • You shouldn't close your account at EE: it'll be closed automatically when your phone number is transferred to Vodafone.

Still in contract with EE? If so, you may need to pay an early exit fee on your bill from EE. To find out how much this would be, text INFO to 87075.

Don’t want to keep your EE phone number? You can switch to Vodafone without taking your phone number with you. If you'd like to do this, get a STAC Code from EE instead.

EE STAC Code (Leave EE Without Keeping Your Number)

If you’d like to leave EE without keeping your phone number, you’ll need to request a STAC Code rather than a PAC Code. There are three ways to get a STAC Code from EE:

  1. Online: You can get a STAC Code from EE by logging in to the My EE website. After logging in, go to Menu > Account settings > Leave EE.
  2. By Text Message: You can get an EE STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from EE.
  3. By Phone: You can get a STAC Code by calling EE. Call them on 150 using your EE handset. Alternatively, dial 07953 966 250 from any other phone. You'll need to call during EE's opening hours (Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday 8am-6pm).

Once you’ve gotten your STAC Code from EE, the rest of the process for joining Vodafone remains the same.

Step 2: Order your new phone or SIM card from Vodafone's website

You should now order your new phone or SIM card using the Vodafone website. Please select the type of tariff you're intending to move to:

If you're looking for a SIM card from Vodafone, the following deals from £6/month are currently most popular:

NetworkMinutesTextsDataMonthly
Cost
VodafoneUnlimitedUnlimited4GB£6.00
12 months
VodafoneUnlimitedUnlimited15GB£8.00
12 months
VodafoneUnlimitedUnlimited30GB£10.00
12 months
VodafoneUnlimitedUnlimited120GB£20.00
24 months
VodafoneUnlimitedUnlimitedUnlimited£22.00
24 months

For a full list of available tariffs and the latest Vodafone deals, please refer to this page on Vodafone's website.

Alternatively, if you're getting your Vodafone plan from a reseller, tap on their logo for more information:

Vodafone will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to Vodafone.

Step 3: Give the PAC Code to Vodafone

Once your new phone or SIM card arrives from Vodafone, switch it on and make sure everything's working properly. If, for whatever reason, you need to return or change the handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the phone number transfer, contact Vodafone and provide them with your PAC Code from EE.

Your PAC Code should be entered on Vodafone's online form. Alternatively, you can give the PAC Code to Vodafone by calling 191 on your Vodafone handset. You can also call 03333 040 191 from any other phone.

If you have a STAC Code from EE rather than a PAC Code, this can be provided to Vodafone in the exact same way.

Providing your PAC Code to Vodafone
The PAC Code should be submitted through a form on Vodafone's website.

Remember:

  • You must provide the PAC Code to Vodafone within 30 days of it being issued by EE. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from EE.
  • EE Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to Vodafone.

Step 4: Phone Number Transferred (Next Working Day)

As long as you've submitted your PAC Code to Vodafone before 5pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). After 5pm, you'll need to wait one extra working day for your number to be transferred.

On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on Vodafone. You should find that the Vodafone phone or SIM card will now associated with your original phone number.

  • If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
  • Once the phone number has been transferred to Vodafone, your account on EE will automatically be closed. You'll receive a final bill from EE for any outstanding charges.

Get the Latest Deals from Vodafone →

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (Vodafone) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.

← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"

Your Comments 1,942 so far

We'd love to hear your comments on transferring a phone number from EE to Vodafone. The comments below are from people who've made the same transfer. You can add your own comments here.

To view all 1942 comments about transferring a phone number, please visit the main PAC Code article.

  • I currently have a personal EE contract but want to take my number to a Vodafone business contract, can I transfer from personal to business?
    Thanks

    • Hi Keela,
      Thanks for your comment. Yes, absolutely, you can move your phone number over from a consumer contract onto a business contract. There is no requirement for the new contract to be held in the same name as your original contract.
      Hope this helps,
      Ken

    • Hi Megan,
      Thanks for your comment. It’s normally advised that both phones are in the UK if possible. However, in practice, I have found that there is a little bit of leniency around this. I believe it should probably be fine as long as your new Vodafone handset is inside the UK, though of course I cannot give a definitive answer for this!
      Ken

  • Hello,
    I’ve just ported over from EE to Vodafone last night. All seems well and good in the fact that I can send and receive calls and messages to friends fine. My issue appears to be with other things needing my number. I used to have whatsapp installed on my own devices, so want it again for the same number. Whatsapp never sends me a verification SMS or call regardless how many times I try it. I’ve rebooted the phone many times, installed the app numerous times. I’m now on iPhone and I’ve confirmed the message, FaceTime and phone settings all have this number. I thought it was a whatsapp issue, but I’ve just tried installing my tsb banking app, that too needs to make a call to authenticate the device, but the call never comes through? As mentioned I can receive and make calls.

    Any ideas?

    Ta,

    Lee

    • Hi Lee,
      It sounds to me like there might have been a problem transferring your phone number over to Vodafone. My recommendation would be to contact Vodafone Customer Services on 191 – they should be able to look into this for you.
      Ken

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