Switching from EE to Three? It's a straightforward process to keep your existing phone number.

EE
Three

Step 1: Get a PAC Code from EE

If you’d like to move your phone number from EE to Three, the first step is getting your Porting Authorisation Code (or PAC Code) from EE.

There are three ways to get a PAC Code from EE:

  1. Online: You can get a PAC Code from EE by logging in to the My EE website. Once you've logged in, go to Menu > Account settings > Leave EE.
  2. By Text Message: You can get an EE PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from EE.
  3. By Phone: You can get a PAC Code by calling EE. To do this, call them on 150 using your EE handset. Alternatively, dial 07953 966 250 from any other phone. You'll need to call during EE's opening hours (Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday 8am-6pm).

Here are some key things to know:

  • A PAC Code is 9 digits long and follows the format ABC 123 456.
  • Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC Code will expire and you'll need to request a new one.
  • You shouldn't close your account at EE: it'll be closed automatically when your phone number is transferred to Three.

Still in contract with EE? If so, you may need to pay an early exit fee on your bill from EE. To find out how much this would be, text INFO to 87075.

Don’t want to keep your EE phone number? You can switch to Three without taking your phone number with you. If you'd like to do this, get a STAC Code from EE instead.

EE STAC Code (Leave EE Without Keeping Your Number)

If you’d like to leave EE without keeping your phone number, you’ll need to request a STAC Code rather than a PAC Code. There are three ways to get a STAC Code from EE:

  1. Online: You can get a STAC Code from EE by logging in to the My EE website. After logging in, go to Menu > Account settings > Leave EE.
  2. By Text Message: You can get an EE STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from EE.
  3. By Phone: You can get a STAC Code by calling EE. Call them on 150 using your EE handset. Alternatively, dial 07953 966 250 from any other phone. You'll need to call during EE's opening hours (Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday 8am-6pm).

Once you’ve gotten your STAC Code from EE, the rest of the process for joining Three remains the same.

Step 2: Order your new phone or SIM card from Three's website

You should now order your new phone or SIM card using the Three website. Please select the type of tariff you're intending to move to:

For a full list of available tariffs and the latest Three deals, please refer to this page on Three's website.

Three will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to Three.

Step 3: Give the PAC Code to Three

Once your new phone or SIM card arrives from Three, switch it on and make sure everything's working properly. If, for whatever reason, you need to return or change the handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the phone number transfer, contact Three and provide them with your PAC Code from EE.

Your PAC Code should be entered on Three's online form. Alternatively, you can give the PAC Code to Three by calling 333 on your Three handset. You can also call 0333 338 1001 from any other phone.

If you have a STAC Code from EE rather than a PAC Code, this can be provided to Three in the exact same way.

Providing your PAC Code to Three
The PAC Code should be submitted through a form on Three's website.

Remember:

  • You must provide the PAC Code to Three within 30 days of it being issued by EE. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from EE.
  • EE Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to Three.

Step 4: Phone Number Transferred (Next Working Day)

As long as you've submitted your PAC Code to Three before 5pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). After 5pm, you'll need to wait one extra working day for your number to be transferred.

On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on Three. You should find that the Three phone or SIM card will now associated with your original phone number.

  • If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
  • Once the phone number has been transferred to Three, your account on EE will automatically be closed. You'll receive a final bill from EE for any outstanding charges.

Get the Latest Deals from Three →

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (Three) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.

← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"

Your Comments 1,716 so far

We'd love to hear your comments on transferring a phone number from EE to Three. The comments below are from people who've made the same transfer. You can add your own comments here.

To view all 1716 comments about transferring a phone number, please visit the main PAC Code article.

  • Xiyue Zhuang said:

    I’ve been trying to get a PAC code from EE via text, but every time I request it Three sends a PAC code to me instead even though I sent it using my EE number. This is just really stupid. Will I have to call them instead?

    • Hi Xiyue,
      That’s really strange! To confirm, you’re sending the text message using your EE SIM card as opposed to your Three SIM card? If so, I’m not sure why this might be happening. However, you can side-step this issue by requesting your PAC Code online from your EE account area.
      Ken

  • Hi, its 4 pm on thursday, I have just given 3 my PAC code to transfer my number from EE however, I leave the country tomorrow for 6 months at 11:30 am, will this cause problems with transferring my number?

    • Hi Anon,
      Thanks for your comment. Unfortunately, I don’t know what will happen in this case – typically, it’s recommended that you’re in the UK on the day of the phone number transfer. However, I’m not sure whether it will stop the number transfer working if you go abroad during that time. This is probably a question that’s best directed to Three (the mobile network you’re joining).
      Safe travels,
      Ken

  • Hello,

    If I want to arrange for my wife’s number to be ported from EE to Three but onto my existing Three account as an additional line (sim only contract), is this straightforward or would I encounter any difficulties due to the change of name, especially when filling out any online forms?

    Thanks
    S

    • Hi there,
      This should be fairly straightforward and I shouldn’t envision any problems with it (just make sure you’re transferring the phone number onto a new line rather than onto an existing line!). There are no ownership name checks when using a PAC Code (see bullet point 3 here) so it’s no problem at all transferring to an account in your name.
      Hope this helps,
      Ken

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