Switching from EE to Sky Mobile? It's a straightforward process to keep your existing phone number.

EE
Sky Mobile

Step 1: Get a PAC Code from EE

If you’d like to move your phone number from EE to Sky Mobile, the first step is getting your Porting Authorisation Code (or PAC Code) from EE.

There are three ways to get a PAC Code from EE:

  1. Online: You can get a PAC Code from EE by logging in to the My EE website. Once you've logged in, go to Menu > Account settings > Leave EE.
  2. By Text Message: You can get an EE PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from EE.
  3. By Phone: You can get a PAC Code by calling EE. To do this, call them on 150 using your EE handset. Alternatively, dial 07953 966 250 from any other phone. You'll need to call during EE's opening hours (Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday 8am-6pm).

Here are some key things to know:

  • A PAC Code is 9 digits long and follows the format ABC 123 456.
  • Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC Code will expire and you'll need to request a new one.
  • You shouldn't close your account at EE: it'll be closed automatically when your phone number is transferred to Sky Mobile.

Still in contract with EE? If so, you may need to pay an early exit fee on your bill from EE. To find out how much this would be, text INFO to 87075.

Don’t want to keep your EE phone number? You can switch to Sky Mobile without taking your phone number with you. If you'd like to do this, get a STAC Code from EE instead.

EE STAC Code (Leave EE Without Keeping Your Number)

If you’d like to leave EE without keeping your phone number, you’ll need to request a STAC Code rather than a PAC Code. There are three ways to get a STAC Code from EE:

  1. Online: You can get a STAC Code from EE by logging in to the My EE website. After logging in, go to Menu > Account settings > Leave EE.
  2. By Text Message: You can get an EE STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from EE.
  3. By Phone: You can get a STAC Code by calling EE. Call them on 150 using your EE handset. Alternatively, dial 07953 966 250 from any other phone. You'll need to call during EE's opening hours (Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday 8am-6pm).

Once you’ve gotten your STAC Code from EE, the rest of the process for joining Sky Mobile remains the same.

Step 2: Order your new phone or SIM card from Sky Mobile's website

You should now order your new phone or SIM card using the Sky Mobile website. Please select the type of tariff you're intending to move to:

If you're looking for a SIM card from Sky Mobile, the following deals from £8/month are currently most popular:

NetworkMinutesTextsDataMonthly
Cost
Sky MobileUnlimitedUnlimited6GB£8.00
12 months
Sky MobileUnlimitedUnlimited10GB£12.00
12 months
Sky MobileUnlimitedUnlimited25GB£25.00
12 months
Sky MobileUnlimitedUnlimited40GB£40.00
12 months

For a full list of available tariffs and the latest Sky Mobile deals, please refer to this page on Sky Mobile's website.

Sky Mobile will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to Sky Mobile.

Step 3: Give the PAC Code to Sky Mobile

Once your new phone or SIM card arrives from Sky Mobile, switch it on and make sure everything's working properly. If, for whatever reason, you need to return or change the handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the phone number transfer, contact Sky Mobile and provide them with your PAC Code from EE.

Your PAC Code should be entered on Sky Mobile's online form. Alternatively, you can give the PAC Code to Sky Mobile by calling 03300 412 524 on your Sky Mobile handset. You can also call 03300 412 524 from any other phone.

If you have a STAC Code from EE rather than a PAC Code, this can be provided to Sky Mobile in the exact same way.

Providing your PAC Code to Sky Mobile
The PAC Code should be submitted through a form on Sky Mobile's website.

Remember:

  • You must provide the PAC Code to Sky Mobile within 30 days of it being issued by EE. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from EE.
  • EE Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to Sky Mobile.

Step 4: Phone Number Transferred (Next Working Day)

As long as you've submitted your PAC Code to Sky Mobile before 5pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). After 5pm, you'll need to wait one extra working day for your number to be transferred.

On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on Sky Mobile. You should find that the Sky Mobile phone or SIM card will now associated with your original phone number.

  • If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
  • Once the phone number has been transferred to Sky Mobile, your account on EE will automatically be closed. You'll receive a final bill from EE for any outstanding charges.

Get the Latest Deals from Sky Mobile →

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (Sky Mobile) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.

← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"

Your Comments 1,860 so far

We'd love to hear your comments on transferring a phone number from EE to Sky Mobile. The comments below are from people who've made the same transfer. You can add your own comments here.

To view all 1860 comments about transferring a phone number, please visit the main PAC Code article.

  • Raymond Lee said:

    My contract with EE ends on June 26, 2020. I have to give notice to EE on the 27th of May 2020. I wish to move to sky mobile. On what day do I text for a pac code and not incur any penalties.

    • Hi Raymond,
      Thanks for your comment. Ideally, I’d time your switch for the 26th June or for any time after that if you want to avoid an early exit fee from EE. With regards to obtaining your PAC Code, you can get one at any time without incurring any charges. It’s valid for 30 days once you request it, with exit charges only being triggered when you actually use the code to move to another network.
      Hope this helps,
      Ken

  • Hi Ken
    I ported my number from EE to Sky when I got my iPhone 11, my number works with calls but iMessage and FaceTime do not have my number as a choice – just the number that came with the sim when the phone was delivered. I’ve called Sky twice and they eventually told me to call Apple. Three call to the helpline and one visit to an Apple shop later, I’m no further forward. I’ve tried all the suggestions both Apple and Sky have made, do you have the fix?

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