Switching from EE to iD Mobile? It's a straightforward process to keep your existing phone number.

EE
iD Mobile

Step 1: Obtain a PAC Code from EE

The first step is to contact EE to obtain your Porting Authorisation Code (PAC Code).

You can get a PAC Code from EE by calling 150 on your EE handset. Alternatively, dial 07953 966 250 from any other phone.

You can request a PAC Code over the phone at any time during EE's opening hours:

Monday - Friday8.00am - 8.00pm
An extended service costing 50p/call is available between 8pm-10pm on weekdays.
Saturday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.
Sunday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.

Here are some key things to know:

  • A PAC Code is 9 digits long and follows the format ABC 123 456.
  • EE must provide a PAC code within 2 hours of your request. If they don't, they must provide a valid reason for why the PAC Code can't be issued. Your right to a PAC code is enshrined within clause 18 of Ofcom's "General Conditions of Entitlement".
  • Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC code will expire and you'll need to request a new one.
  • You shouldn't close your account at EE: it'll end automatically when your phone number is transferred to iD Mobile.

Step 2: Order your new phone or SIM card from iD Mobile's website

You should now order your new phone or SIM card using the iD Mobile website. Please select the type of tariff you're intending to move to:

For a full list of available tariffs and the latest iD Mobile deals, please refer to this page on iD Mobile's website.

iD Mobile will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to iD Mobile.

Step 3: Give the PAC Code to iD Mobile

Once your new phone or SIM card arrives from iD Mobile, switch it on and make sure everything's working properly. If you need to return/replace the new phone or SIM card, please do this before the phone number transfer.

Once you're happy to continue with the phone number transfer, contact iD Mobile and provide them with your PAC Code.

Your PAC Code should be entered on iD Mobile's online form. Alternatively, you can give the PAC Code to iD Mobile by calling 7777 on your iD Mobile handset. You can also call 0333 003 7777 from any other phone.

Providing your PAC Code to iD Mobile
The PAC Code should be submitted through a form on iD Mobile's website.

Remember:

  • You must provide the PAC Code to iD Mobile within 30 days of it being issued by EE. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from EE.
  • EE Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to iD Mobile.

Step 4: Phone Number Transferred (Next Working Day)

As long as you've submitted your PAC Code to iD Mobile before 6.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). After 6.00pm, you'll need to wait one extra working day for your number to be transferred.

On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on iD Mobile. You should find that the iD Mobile phone or SIM card will now associated with your original phone number.

  • If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
  • Once the phone number has been transferred to iD Mobile, your account on EE will automatically be closed. You'll receive a final bill from EE for any outstanding charges.

Get the Latest Deals from iD Mobile →

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (iD Mobile) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read comments from other visitors of this site.

← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"

Your Comments 1,437 so far

We'd love to hear your comments on transferring a phone number from EE to iD Mobile. The comments below are from people who've made the same transfer. You can add your own comments here.

To view all 1437 comments about transferring a phone number, please visit the main PAC Code article.

  • I have transferred to id from ee. I have today received a text saying my old number has transferred to id, but calls to that number are still going to my old phone. Please advise

    • Hi Alan,
      Many thanks for your comment. Is this problem now resolved? Sometimes, you may receive your confirmation message before the switch is complete, but typically this will be resolved by end of day (so at least by 6pm).
      Ken

  • Hi Ken
    ID mobile seems to have lost my number during porting in process !!!! 5th November !!!
    Nightmare situation! I have had my number over 10 years and changed networks several times with no problems transferring my number. The PAC code from ee was not accepted on ID website when I first tried it in October so ee sent me another PAC code a couple of weeks later and I had same problem with it not being accepted. I therefore decided to wait until end of November to try again (as I was in contract with ee until 4th December) However my ee network stopped working on 4th November and ee told me that the new provider had in ported my number. I called ID 7777 on 6th November to confirm when number will be up and running and they said they would send a ‘ticket’ to tech dept and contact me to confirm.
    I have called customer services 7777 on numerous occasions and been into carphone warehouse and also completed 2 complaint forms on their web site. NOTHING has happened I still have not got my number back and I have been promised that I will get a call from management but they have not been in touch.
    This is big problem for me as so many people in business and personal contacts have my old number. PLEASE ADVISE

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