Vodafone EuroTraveller & WorldTraveller: Use Your UK Allowances Abroad In 99 Countries

August 15th, 2014

For an extra charge, Vodafone customers can now use their allowances abroad in 99 countries. The EuroTraveller and WorldTraveller offers cost £3/day and £5/day extra.

Vodafone

Customers on Vodafone Pay Monthly can now take advantage of fixed price roaming when visiting one of 99 countries. By opting in to the EuroTraveller and WorldTraveller offers, your UK allowances (including minutes, texts and internet) can be used abroad for a simple daily charge. It’s £3/day to use your allowances in a EuroTraveller country and £5/day to use your allowances in a WorldTraveller country.

For many people, the new fixed-price roaming deals will provide better value compared to Vodafone’s standard roaming charges when travelling abroad. The biggest savings come when travelling outside the EU (e.g. travellers to the USA would normally pay £1.35/minute to make an outgoing call, £1/minute to receive an incoming call, 35p to send a text message and £3/MB when accessing the internet). With WorldTraveller, this is replaced by a simple £5 daily charge.

For customers who are willing to shop around, cheaper roaming deals are sometimes available elsewhere (e.g. Three’s Feel At Home has no extra charge for using your phone abroad; a Pay As You Go SIM card with £10 of credit will give you up to 30 days of usage over in the USA).

What is Vodafone EuroTraveller & WorldTraveller?

Going Abroad

EuroTraveller & WorldTraveller: Fixed price roaming in 99 countries.

Vodafone EuroTraveller and Vodafone WorldTraveller are fixed-price roaming deals available to customers travelling from the UK to 99 other countries. The deals are available on Vodafone’s Pay Monthly contracts (it’s also available on a couple of small business contracts).

When travelling abroad, you normally pay for roaming on a per-minute, per-text and per-megabyte basis. Within the EU, it normally costs 16.5p/minute to make an outgoing call. It also costs 4.3p/minute to receive an incoming call, 5.1p to send a text message and 17.4p to download a megabyte of data. With EuroTraveller, this is replaced by a simple £3 daily charge. Usage is then deducted from your normal UK allowances.

Outside of Europe, it’s normally even more expensive to use your phone abroad. The typical rate is £1.35/minute to make an outgoing call. You will also have to pay £1/minute to receive incoming calls, 35p to send a text message and £3/MB when accessing the internet (up to 5MB followed by £15 for every 5MB of usage). In WorldTraveller countries, this is replaced by a £5 daily charge. Once again, usage is deducted from your UK airtime allowances.

Countries Included

At the time of writing, there are 41 countries in the EuroTraveller offer and 58 countries in the WorldTraveller offer. The fixed-price roaming is only available when travelling to one of the following countries:

EuroTraveller Countries (£3/day) WorldTraveller Countries (£5/day)
  • Albania
  • Austria
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Canary Islands
  • Channel Islands (Guernsey & Jersey)
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Faroe Islands
  • Finland
  • France
  • French Territories
  • Germany
  • Gibraltar
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Isle of Man
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Aruba
  • Australia
  • Barbados
  • Bermuda
  • Bonaire
  • Brazil
  • British Virgin Islands
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Congo (Democratic Republic of)
  • Costa Rica
  • Curacao
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Ghana
  • Grenada
  • Guatemala
  • Guyana
  • Haiti
  • Hong Kong
  • India
  • Indonesia
  • Israel
  • Jamaica
  • Japan
  • Kenya
  • Lesotho
  • Mexico
  • Mozambique
  • New Zealand
  • Panama
  • Peru
  • Puerto Rico
  • Qatar
  • Russia
  • Serbia
  • Singapore
  • South Africa
  • St Kitts and Nevis
  • St Lucia
  • St Vincent
  • Suriname
  • Thailand
  • Trinidad & Tobago
  • Turks & Caicos
  • United Arab Emirates
  • Uruguay
  • US Virgin Islands
  • United States of America

There are 41 countries in the EuroTraveller offer and 58 countries in the WorldTraveller offer.

What’s Included?

Australia Great Barrier Reef

With Vodafone WorldTraveller, it costs £5/day to use your smartphone in Australia.

The daily charge of £3 or £5 is based on the number of days you use your phone abroad (a day is defined as midnight to midnight in the capital city of the country you’re visiting).

After paying the daily charge, you can use all of your tariff allowances as normal when travelling in the other country. This includes your minutes, texts and internet. Calls and texts can be made to the UK as well as the country you’re currently in. In Europe, you can also use your allowances to call other European numbers.

Incoming phone calls are also made free as part of the offer (so you no longer need to pay when answering the phone).

If you run out of the allowances included in your plan, you’ll be charged for extra usage at normal out-of-bundle rates. On a typical Pay Monthly contract, this is 45p per minute, 18p per text and £6.50 for every 250MB of data.

Limitations & Restrictions

There’s a couple of downsides associated with using the two roaming offers.

First of all, as per EU legislation, Vodafone normally caps the amount of money you’re able to spend when using your phone abroad. If you reach the €50 cap (approx. £40), they’ll have to warn you and ask you to opt in to any further usage. This cap is intended to protect consumers against accidental “bill shock” when using their phone abroad.

Rome Colosseum

With Vodafone EuroTraveller, it costs £3/day to use your phone in Italy.

By opting in to the EuroTraveller or WorldTraveller offers, you will also opt out of the €50 cap. This shouldn’t cause a problem if you only travel to EuroTraveller and WorldTraveller countries (the fixed daily charge should already eliminate any risk of encountering bill shock). However, if you travel to a country outside of the offer and leave data roaming enabled on your phone, it’ll be much easier to accidentally run up a huge bill for data roaming.

The second limitation is certain offers can’t be used when travelling abroad. For instance, Vodafone customers normally receive Data Test Drive for the first 2 months of their contract. Data Test Drive can’t be used when travelling abroad. You also won’t be able to access the 4G Entertainment Packs included on your contract.

Finally, it’s worth noting that the allowances can only be used for calling and texting a number in the country you’re visiting or a number back in the UK (for EuroTraveller, it also includes other numbers in Europe). If you’re calling or texting someone in a third country, you’ll need to pay the standard roaming rates. For more information, see the full terms & conditions for the EuroTraveller and WorldTraveller offers.

Comparison to Three’s Feel At Home

Feel At Home

Three’s “Feel At Home” provides better value roaming in 16 countries.

If you’re looking for the best roaming deal when travelling abroad, it’s also worth considering Three’s Feel At Home offer. It isn’t available in quite as many countries (Feel At Home only works in 18 countries compared to the 99 countries covered by Vodafone) but has two key benefits: it’s totally free of charge and it’s available to all customers including on Pay As You Go.

If you’re visiting a Feel At Home country (Australia, Austria, Denmark, Finland, France, Hong Kong, Indonesia, Israel, Italy, Macau, New Zealand, Norway, Republic of Ireland, Spain, Sri Lanka, Sweden, Switzerland or the United States of America), it might be worth picking up a Three Pay As You Go SIM card. A £10 top-up will give you 100 minutes, 3000 texts and 500MB available to be used abroad (up to 30 days usage). For £20, you’ll get 300 minutes, 3000 texts and 25GB of data (also with 30 days maximum usage).

Network Minutes Texts Internet Monthly
Cost
Three 100 3,000 500MB £10.00
Three 300 3,000 12GB £20.00

The “All in One” Pay As You Go tariffs can be used with Three’s “Feel At Home” offer. The inclusive minutes, texts and internet can be used abroad in any “Feel At Home” country. The £20 bundle has a fair usage policy of 12GB/month when in a “Feel At Home” country.

For more information, please see our full review of the Feel At Home offering. You can also find out more on the Three website. For anyone visiting a Feel At Home country, it’s probably cheaper to use a Pay As You Go SIM card from Three than to use EuroTraveller or WorldTraveller from Vodafone.

Vodafone Customers: How to Opt In

EarthBoth EuroTraveller and WorldTraveller are opt-in services for customers of Vodafone Pay Monthly and some small business tariffs. You will only benefit from the flat-rate roaming offers if you specifically opt-in to receiving the offer. The offers aren’t available on Pay As You Go.

To opt-in, send a text message to the relevant number:

  • For Vodafone EuroTraveller: text ADD to 40506
  • For Vodafone WorldTraveller: text ADD to 40508

You can also opt-in by calling 5555. It can take up to 24 hours for the service to be enabled (hence we recommend doing this at least one day before you travel abroad). Don’t forget: you’ll automatically be opted out of the €50 spend cap on roaming.

To opt-out of the offers, text REMOVE to the same number (e.g. to opt-out of EuroTraveller: text REMOVE to 40506, to opt-out of WorldTraveller: text REMOVE to 40508).

Switching to Vodafone: Keep Your Existing Number

Transfer Phone Number to VodafoneIf you’re switching to Vodafone to take advantage of the fixed price roaming offers, it’s super easy to keep your existing phone number.

To transfer your phone number from another network to Vodafone, you’ll first need to contact your old network. Ask them to issue you with a PAC Code (a Porting Authorisation Code). A PAC Code is nine-digits long and must be provided to you within two hours of your request. After getting the PAC Code, submit it to Vodafone through this online form. Vodafone will then handle the transfer of your phone number over to their network. This should normally take place on the next working day.

For a step-by-step guide on transferring your phone number to Vodafone, please select your current mobile network:

PAC Code Finder: Transfer Your Phone Number to Vodafone

Your current network provider:

  More Options

More Information

For more information, please refer to the Vodafone Pay Monthly website. It’s also worth seeing the specific pages on EuroTraveller and WorldTraveller.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We'd love to hear your thoughts and any questions you may have. So far, we've received 44 comments from readers. You can add your own comment here.

  1. Chris said:

    If I opt in to word traveller I understand I will pay £5 per day if I make a call or send text or data
    But what about unanswered calls or receiving calls ? If I don’t actually make the call or text will it not activate the £5 charge

    1. Ken replied:

      Hi Chris,
      Thanks for your comment. According to the WorldTraveller FAQs, you’ll be charged £5/day when you do any of the following:

      • Call any non-premium rate UK mobile phone or landline
      • Call a number within the country you’re roaming in
      • Send a text to a UK number or a number within the country you’re roaming in
      • Make a call or send a text to any other country (you’ll be charged your daily fee, along with your standard international rates)
      • Use data
      • Check your voicemail

      Therefore, based on my interpretation of this, you shouldn’t need to pay the WorldTraveller charge.
      Hope this helps,
      Ken

  2. Carly said:

    Hi, I added the £3 a day bundle too my contract for the week while I am in Spain it’s worked fine the first 3 days and it’s went to no service today? I’ve tried taking my sim out and restarting my phone and it won’t give me any services as if my SIM card isn’t working but it’s been fine up until now any ideas why this has happened please?? Paying 3 pound a day and I can’t even use my phone

  3. David said:

    Did you manage to sort out the crucial issue of whether you are discounted to make calls within the country you are visiting ?
    I spoke 4 times to Vodafone ” help” desk . Two of the agents said no you will be charged at full rate and two of the agents said no problem you are covered unless ringing a third country
    Surely this is a very basic question and would determine whether or not you want the package
    You said you would do further research…. Did you find out? Thanks

    1. Ken replied:

      Hi David,
      Thanks for your comment and sorry for not posting the answer to this question. The answer is: yes, you can use your UK allowances to call the country you’re in under the WorldTraveller offer. You can see this in clause 5 in the WorldTraveller terms and conditions:

      5. Once you’re opted in, the Vodafone WorldTraveller daily charge will be applied automatically to your bill when you use your phone within our WorldTraveller Zone. You can use your UK price plan allowances to call and text standard mobiles and standard landlines (excluding premium-rate and non-geographic numbers) within the UK and the country you are roaming in within our WorldTraveller Zone.

      For EuroTraveller, you’ll actually be able to call and text any country in Vodafone’s Europe Zone. The equivalent terms and conditions can found here on their website.
      Hope this helps,
      Ken

      1. Tyler replied:

        My friend has this bundle deal and she’s abroad can I text her for free from the UK to Spain for free ?

        1. Ken replied:

          Hi Tyler,
          If your friend’s plan includes texts to a UK number and if you’re using a UK number when you’re abroad in Spain, then yes! Your friends and family in the UK will always pay their normal UK rates to contact you, wherever you are in the world 🙂
          Hope this helps,
          Ken

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