Plusnet Mobile offers SIM-only deals from £6/month, using 4G coverage from the EE network.

In the UK, Plusnet Mobile offers low-cost SIM-only deals, starting from £6/month. Plusnet’s SIM-only plans are available on a 30-day rolling basis, with access to 99% population coverage on EE’s 4G network. Plusnet home broadband customers will get an extra 2GB of data every month on their plan.

In this article, we’ll review the Plusnet Mobile service. We’ll start by looking at the SIM-only plans that are available on Plusnet and the special offers that are available to existing Plusnet Broadband customers. We’ll then compare Plusnet’s SIM-only deals to those from rival mobile networks before looking at the coverage you can expect and how to keep your existing mobile phone number.

Plusnet SIM Only Deals

In the UK, Plusnet is the low-cost sub-brand of the BT Group. As a cheaper, no-frills alternative to BT and EE, you’ll often get much lower prices on Plusnet, with access to the same underlying service on BT and EE.

On Plusnet Mobile, you’ll get access to the same 4G coverage that’s available on EE and BT Mobile. This covers more than 99% of the UK’s population.

However, given that Plusnet offers their SIM cards from just £6/month (versus £10/month on BT Mobile and £13/month on EE), you’ll lose access to a couple of features. For instance, you won’t get access to faster 5G coverage or features like Wi-Fi Calling and 4G Calling on your phone. The Plusnet price plans also lose inclusive Swappable Benefits, Reserve Data and access to BT Sport.

30 Day Plans

Plusnet offers SIM-only deals on a 30-day rolling basis, with prices currently starting from just £6/month. All of their plans come with unlimited minutes and texts and a data allowance of up to 10GB per month.

The following table shows a list of the price plans currently available on Plusnet Mobile:

NetworkMinutesTextsDataMonthly
Cost
Plusnet MobileUnlimitedUnlimited2.5GB£6.00
1 month
Plusnet MobileUnlimitedUnlimited7GB£8.00
1 month
Plusnet MobileUnlimitedUnlimited10GB£10.00
1 month

All of Plusnet’s SIM-only deals are subject to an annual price increase in June of each year, based on the rate of CPI inflation. You’ll also need to undergo a credit check when signing up for your plan, unless you’re an existing Plusnet home broadband customer.

Plusnet Broadband Customers

If you’re an existing Plusnet home broadband customer, you’ll get an extra 2GB of data added to your allowance every month on Plusnet Mobile. You can benefit from this Mates Rates offer on up to 5 SIM cards, meaning it’s possible to get a total data boost of up to 10GB per month.

If you’re not currently a Plusnet home broadband customer, consider taking one of their home broadband deals at the same time as taking a Plusnet Mobile SIM card. This may save you a few pounds on your mobile phone bill each month, as well as giving you a competitively priced home broadband connection.

Comparison to Alternatives

£6 per month plans

Plusnet normally offers an entry-level SIM-only deal around the £6 price point. This has increasingly become a competitive area in the market, with various other networks now also offering £6/month deals.

The following table shows other SIM-only deals around the £6/month price point:

NetworkMinutesTextsDataMonthly
Cost
ThreeUnlimitedUnlimited4GB£6.00
12 months
iD MobileUnlimitedUnlimited4GB£6.00
1 month
Virgin MobileUnlimitedUnlimited3GB£6.00
12 months
Plusnet MobileUnlimitedUnlimited2.5GB£6.00
1 month
Sky MobileUnlimitedUnlimited2GB£6.00
12 months
VodafoneUnlimitedUnlimited2GB£6.00
12 months
SmartyUnlimitedUnlimited1GB£6.00
1 month
giffgaffUnlimitedUnlimited500MB£6.00
1 month
TalkmobileUnlimitedUnlimited3GB£7.00
1 month

£8 per month plans

For £8/month, you can normally get substantially more data on other networks.

The following table shows alternative SIM-only deals costing £8/month:

NetworkMinutesTextsDataMonthly
Cost
ThreeUnlimitedUnlimited12GB£8.00
12 months
iD MobileUnlimitedUnlimited12GB£8.00
1 month
O2UnlimitedUnlimited10GB£8.00
12 months
VodafoneUnlimitedUnlimited8GB£8.00
12 months
Virgin MobileUnlimitedUnlimited8GB£8.00
12 months
Plusnet MobileUnlimitedUnlimited7GB£8.00
1 month
SmartyUnlimitedUnlimited3GB£8.00
1 month
Sky MobileUnlimitedUnlimited3GB£8.00
12 months
giffgaffUnlimitedUnlimited2GB£8.00
1 month
TalkmobileUnlimitedUnlimited9GB£9.00
12 months

£10 per month plans

The top price plan on Plusnet Mobile normally costs around £10/month. The following table shows a side-by-side comparison of Plusnet Mobile against other SIM-only deals around the £10/month price point:

NetworkMinutesTextsDataMonthly
Cost
SmartyUnlimitedUnlimited30GB£10.00
1 month
VodafoneUnlimitedUnlimited12GB£10.00
12 months
ThreeUnlimitedUnlimited12GB£10.00
12 months
O2UnlimitedUnlimited10GB£10.00
18 months
Plusnet MobileUnlimitedUnlimited10GB£10.00
1 month
giffgaffUnlimitedUnlimited9GB£10.00
1 month
VOXIUnlimitedUnlimited6GB£10.00
1 month
TalkmobileUnlimitedUnlimited6GB£10.00
1 month
Virgin MobileUnlimitedUnlimited5GB£10.00
24 months

For more information, see our full guide to SIM-only deals in the UK.

Network & Coverage

2G, 3G & 4G Coverage From EE

Customers on Plusnet Mobile will have access to EE’s 2G, 3G and 4G mobile networks in the UK. This offers 99% population coverage with approximately 84% geographical coverage.

Before signing up to Plusnet Mobile, we’d strongly recommend double-checking the coverage in your area. You can do this by entering your postcode on Plusnet’s online coverage map:

Check Plusnet Mobile Coverage (plus.net) →

Unfortunately, there’s no access to Wi-Fi Calling or 4G Calling for customers on Plusnet Mobile. If you’d like access to these features, consider joining BT Mobile or EE instead.

For more information, see our full guide to coverage on EE. You may also find it of interest reading our guide to mobile networks that use EE coverage.

5G Coverage

Unfortunately, 5G coverage isn’t available to Plusnet Mobile customers. Given the position of Plusnet Mobile as a low-cost alternative to BT and EE, we think it’s unlikely they’ll be offering 5G coverage any time soon.

5G coverage is now available on most EE Pay Monthly plans. It’s also available on BT Mobile when you buy a 5G-ready smartphone from them on contract.

If you’re looking for an alternative SIM-only deal with access to 5G, see our guide to 5G SIM-only deals.

Tethering & Personal Hotspot

Tethering or personal hotspot refers to the process of sharing your smartphone’s internet connection with another device (e.g. with your laptop or tablet). It’s a convenient way to get access to mobile broadband, without the need to buy a separate device.

On Plusnet Mobile, you can share your data allowance with other devices through the tethering or personal hotspot feature on your smartphone. However, given that the largest data allowance available on Plusnet Mobile is just 10GB per month, we’d recommend choosing an alternative mobile network if you’re likely to use this feature very often.

International Coverage

You can use your Plusnet Mobile SIM card when travelling abroad through Plusnet’s international roaming service.

If you’re using your mobile phone in one of 34 European destinations (Åland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and the Vatican City), you can use your normal Plusnet Mobile allowances at no extra charge.

If you’re using your mobile phone in any other country, extra charges will apply for this as detailed on the Plusnet Mobile website.

Keeping Your Phone Number

If you’re switching from another mobile network to Plusnet Mobile, it’s a straightforward process to keep your existing phone number.

Start by getting a PAC Code from your old mobile network. You can get one through your mobile network’s website or app, or by texting PAC to 65075. There’s no charge for obtaining a PAC Code and you’ll be sent one free of charge within 60 seconds of your request.

Once you’ve gotten a PAC Code from your old network, order your new SIM card from the Plusnet Mobile website. When it arrives, you can give the PAC Code to Plusnet customer services by calling 0800 079 1133 (or dialling 500 using your Plusnet Mobile SIM card). They’ll then arrange the transfer of your phone number for the next working day.

For a step-by-step guide on moving your number to Plusnet Mobile, please select your current mobile network from the drop down menu below:

PAC Code Finder: Transfer Your Phone Number to Plusnet Mobile

Select your current mobile network:

  More Options

If you’re also joining Plusnet Home Broadband, a different process will apply for transferring your landline phone number.

Frequently Asked Questions

What SIM-only deals does Plusnet offer?
Plusnet offers a range of SIM-only deals, starting from £6/month on a 30-day rolling contract. You can see the SIM-only deals that they currently have available on this page. Plusnet home broadband customers will get an extra 2GB of data per month.
What coverage will I get on Plusnet Mobile?
You’ll get access to 99% population coverage on EE’s 2G, 3G and 4G networks in the UK. It’s worth double-checking the coverage in your area using Plusnet’s online coverage map.
Does Plusnet Mobile offer 5G coverage?
No. Unfortunately, Plusnet Mobile doesn’t offer 5G coverage, despite it being available on the EE network. Being a lower-cost alternative to BT Mobile and EE, this is one of the features that Plusnet has cut out on their service.
How does Plusnet Mobile compare to EE?
On Plusnet Mobile, SIM-only deals start from just £6/month. This compares to £13/month on EE (which also has a longer contract tie-in period on their plans). Some of the features you’ll get on EE which are not available on Plusnet include 5G coverage, Wi-Fi Calling and 4G Calling. On some EE plans, you’ll also get Swappable Benefits, Reserve Data and access to BT Sport.
Can I keep my current phone number?
Yes. It’s a straightforward process to keep your current phone number. Ask your current mobile network to provide you with a PAC Code. You can get one free of charge through your mobile network’s app or website, or by texting PAC to 65075. The PAC Code should then be provided to Plusnet once you’ve activated your SIM card.
Is Plusnet owned by BT?
Yes. Plusnet is part of the BT Group, sitting alongside BT and EE as their low-cost brand for consumers. Their SIM-only mobile plans give you access to the same 4G coverage that’s available on BT Mobile and EE. Some premium features like 5G are not available to customers on Plusnet.

LIFE Mobile

In November 2016, Plusnet took over the mobile network previously known as LIFE Mobile.

Originally, LIFE Mobile was launched in March 2013 by Phones4u as a low cost own-brand mobile network. In 2014, the network was absorbed into EE, before it joined the wider BT Group consumer division in January 2016.

Nowadays, Plusnet Mobile is the low-cost mobile brand within the BT Group, offering a cheaper alternative to plans from BT Mobile and EE.

More Information

For more information, please see the official Plusnet Mobile website.

Your Comments 53 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 53 comments from readers. You can add your own comment here.

  • I appreciate your summary of the Plusnet service. As you imply, it is an “EE lite” service. I would not rely on predictions of EE coverage for Plusnet service. As far as I can gather, EE do not allow MVNOs to use the 4G, 800MHz band 20 frequencies. This band gives far greater reach in rural areas and greater penetration in built up areas. I have found that plusnet 4G coverage is very patchy. I have no way of checking but I suspect that one would get better 4G coverage from an MVNO using O2 or even 3 which do allow access to band 20.
    I might add that call forwarding and short code SMS addresses are not supported on plusnet or any other EE MVNOs

  • Hi Ken
    interesting reading your articles , I was with Three PAYG and then swapped to Smarty , but this was before they had introduced roaming and as I was going on holiday I needed to be able to roam and changed to 1P mobile which was fine except outside the bundles the price per mb is actually expensive. I was looking to go back to Smarty but looking around I picked up a deal of unlimited calls & texts plus 1.5GB of data for £5 per month, on Plusnet which is actually cheaper than the Smarty plans. With both 1P mobile and Plusnet using the EE network, I don’t expect any issues & the Opensignal app tells be i am getting EE speeds on both networks. So far I am pleased with the price I am paying.

  • I have switched from lycamobile to plusnet a year ago without any porting issues. Lately I have seen some issues and I’m looking to switch again.
    1) 4g availability even in Central London is flaky
    2) 4g when roaming in the EU (e.g. Germany is poor, even though it’s widely available)
    3) certain service texts do not come through (e.g. from the GETT app, my NHS practice etc) plusnet CS hasn’t been able to help

  • I’ve just joined Plusnet Mobile (I’m not a Plusnet broadband/landline customer) from Asda Mobile and it was a relatively easy process.

    In June last year I nearly joined TalkMobile but they wanted far too much information, bank statement and letter proving I’m resident at my address and I simply didn’t wish to provide it as I felt it was none of their business. I wanted their £7.50 a month Sim Only plan. So I joined Asda Mobile (from 02 due to increasing cost and poor network) and they are a good provider but when it comes to data it can be on the expensive side. I mostly purchased their £5 Talk and Text bundle as I wasn’t both a regular and heavy internet user on my mobile phone.

    Anyway, I’ve purchased the £7.50 monthly plan (1,000 mins, unlimited texts and 1GB Data) from Plusnet Mobile and the sim arrived on Saturday and I’ve been using it since Monday (3 days) for all the services provided to me. The process of porting my number was easy and quick too – I was expecting the transfer to take ages but it took less than 24 hours. Also, I didn’t encounter nay of the nonsense that I did with TalkMobile regarding sending bank statements etc………Just did it over the phone and they accepted me straight away.

    I’d recommend Plusnet Mobile even though I’ve only been a customer of theirs for a short time!

  • I joined life mobile in August 2015, transferring my previous number to the new network. Since then I haven’t been able to receive all texts and calls from a variety of people. has been 5 MONTHS and the company hasn’t been able to find a solution. I have to try out a number of replacement sim cards and have had to give examples of the network issue on over 5 occasions. I have been promised to be called back and updated on the issue but instead have had to chase them up and continuously put in new requests for the SAME ongoing issue.

    Most recently, my phone installed new updates and upon restarting my phone, it has asked for a SIM Pin code. I called plusnet/lifemobile and they haven’t been able to provide me with the accurate PUK code to access my sim and use my phone.

    Lifemobile/Plustnot gives you little to zero leverage if you miss payment. They have cancelled my entire account after missing payment by a day and until full payment is made, where my phone only got reactivated a week later.

    The only thing I regret is not leaving this network. sooner.

  • Dear Ken,

    Thank you for the very helpful article and an informative site. I got a question to ask you if you don’t mind. In an other article of yours, you’ve recommended the £10 per month asda mobile plan to be the best value sim only pay&go deal. It has 600mins, unlimited text and 1.5Gb data. But the plusnet £10 plan exceeds it in every aspect while also having EE as their network provider. Not to mention the flexible bolt ons. I want to know if there is any disadvantage of plusnet in this rivalry? I am looking for a budget pay&go/30days plan that has at least 1Gb data with good coverage (EE or O2 I think). Would you suggest me plusnet or asda and why? I am sorry for troubling you and Thank you very much again. Happy New Year.

    • Hi Lin,
      Thanks for your comment! Both ASDA Mobile and Plusnet Mobile are fine options. The key distinction, however, is that ASDA Mobile is a Pay As You Go network whereas Plusnet Mobile is a Pay Monthly (contract) mobile network.
      With ASDA Mobile, there’s no credit check or recurring Direct Debit payments, therefore giving you full control over how much you spend. You can also decide at any time either to change to another bundle, or to leave a gap before buying your next bundle (e.g. for instance, if you travelling somewhere else and didn’t need your bundle for a month).
      With Plusnet Mobile, it’s different as you will need to undergo a credit check process and you’ll be on a 30-day rolling Pay Monthly contract. You’ll need to set-up an automatic Direct Debit (and keep an eye out for additional charges as these can reach £10/month). Finally, as there’s a 30-day contract, you’ll need to call them in advance if you’d like to change or cancel your tariff.
      So I’d go for ASDA Mobile if you want the flexibility & control of Pay As You Go, and Plusnet Mobile if you want the value of a Pay Monthly contract.
      Hope this helps!
      Ken

      • Dear Ken,
        Thank you very much for your comprehensive and swift reply. Sincerely appreciated. The explanation was perfect. Guess I’d sacrifice that 500mb for the flexible asda paygo deal. Thanks a lot again. Keep the good work and I will definitely recommand this site to my friends. 🙂

  • I had a terrible experience with Lifemobile about porting my number some months ago. I was first given a PAC code that expired in April 2016 in August 2016. I called them thrice and they gave me a new PAC code which I used to join another network. They kept sending bills to me and billed me for 3 months. They eventually sent my detail to a debt collector. They found out later that my line was still on their system as live even though I was using another network. It was so much that I decided to contact the regulator to complain. A young lady eventually helped me and cancelled the debt. If you don’t want high blood pressure especially if you are thinking of porting your number to another network , please don’t use them.

    • Took me less than 24 hours to have mine ported from Asda Mobile.

      Sometimes it can be the provider releasing the number for transfer who is at fault.

  • As mobile plans move fast this page is now quite out of date! Thanks though ken for your hard work! Plusnet have an offer so you get double data on their £7.50 and £10 plan!

    You never mention voicemail but it appears that they charge you 40p for the privilege and it’s not included in the allowance (just trying to confirm that) was looking for my wife but that is a no no i’m afraid!

    Also the BT plan has finished and has double data offer on now lol!

  • Hi Ken, I pay for my son’s mobile. He says that his current data allowance of 2 gb runs out after 3 days !
    He uses the mobile to watch a lot of tv etc as he lives in student digs.
    I am not prepared to pay more than about £12 ish so have been looking for the best deal with a proper cap. Initially chose talkmobile 12gb for £12 which is a cracking deal but have cancelled it as they don’t have a proper cap. I cant find anything else close. The best deal I can find is Tesco £12.50 for 6 gb which I am thinking may not be enough data.
    What is your suggestion?
    Many thanks

    • Hi Barbara,
      Thanks for your comment. I have two articles that might be of interest:
      1. Capped Contracts: This summarises the capping options available on each mobile network, so may be useful if you’re looking for a SIM card to give to your son.
      2. Pay As You Go bundles: If you’d like to look at pre-paid options instead, this covers how much you can get for different amounts per month.
      Given the situation you’ve described above, you’re probably looking for a data allowance of about 20GB per month. To be honest, it’s pretty difficult to get that for £12/month (though this £10 PAYG deal from ASDA Mobile should tide you over for the next two months). Realistically, on a long-term deal, you’re probably looking at about £25/month.
      Out of interest, is there any reason he isn’t able to get a home broadband connection? This will cost about £20/month and will give him unlimited data (also, the speeds are likely to be better and the cost can be shared with other people in the household).
      Ken

      • Thank you Ken, I will have a look at the website . Talkmobile tried their hardest to convince me that they could cap the payment but fortunately I had read a lot of horror stories on the internet before ringing them. Thank you for taking the time to respond.

  • I don’t know if I should stick with the 5.95 Uswitch plan which gives me 1000 mins, 5000 texts and 1.5GB of data or upgrade it to the 4G special!

    Part of me wants access to 4G just because I have an excellent iPhone SE to go with it, but I have no idea what to expect from them in regards to speed I already get 15-20mbit on 3G in my area.

    Does anyone know what speeds MVMO’s get from EE?

    Is it worth the upgrade? Particularly, for the discounted price of the 4GB of data.

    • Hi Daniel,
      If you were to ask me for my honest opinion, I’d say there’s no need to upgrade to a 4G plan for higher speeds. From the sounds of it, you’re already getting very good speeds on 3G. For comparison, you only need about 4Mbit/s to stream HD video, so any further increase in speed will have negligible benefit.
      Saying that, it might be worth having a quick review to see how much data you’re currently using each month. Personally, I think it’s definitely worthwhile to upgrade to a 4GB allowance (but you’ll need to make your own decision on whether the 4GB allowance is of any use to you).
      Hope this helps,
      Ken

  • Another useful review!

    I have Plusnet broadband at home so I am definitely interested. The Plusnet Mobile website is a bit light on information at the moment so I am hoping you can answer these questions…
    – The 4GB for £10/month pre-launch offer is compelling (esp. when combined with the Mates Rates). Will this be a standing offer or only for the first month (or few)? Is there a limit on how many SIMs at this rate per household?
    – Is there a limit on how many SIMs will get the Mates Rates per Plusnet household?
    – Is Double Speed 4G available? If so, what will be the cost?
    – Any Euro/overseas roaming packages?

    • Hi Joe,
      Thank you for your kind comments! As you say, lots of details about Plusnet Mobile are still unclear but I’ll attempt to answer your questions where I’m able to:
      1. To get the 4GB for £10 offer, you’ll need to pre-register on the Plusnet Mobile website. Once you have it, I believe you’ll keep it (this isn’t an introductory offer or anything like that). One thing worth noting however is that Mates Rates (double data) can’t be combined with the £10 pre-launch offer. Instead, it’s only available on standard non-offer tariffs.
      2. I can’t see anything in the terms and conditions about a maximum number of SIM cards per household. However, it’s likely we’ll need to wait until the 29th November to get a definitive answer on this question.
      3. They haven’t yet provided any information about double-speed 4G. However, my guess is the answer will probably be no. This is because EE is keeping double-speed 4G as one of their value-add features (I believe the only MVNO offering this at the moment is BT Mobile who charge an extra £4/month for it).
      4. They’ve not yet announced anything with regards to international roaming. The good news, of course, is they’ll have a standard rates for travelling in the EU so whatever packages are available, it should be reasonably affordable (and it should be totally free from the 15th June 2017).
      Hope this helps,
      Ken

      • Thanks for the answers, Ken. I called last week about the number of Mates Rates SIMs per Plusnet broadband household, and was told it will be a maximum of 5.

        • Hi Joe,
          Thanks for letting me know and for the update on this! This is super useful, and I’ll update the article above to mention it.
          Ken

  • Do you know if you get charged for using emojis? Currently with ID mobile and they charge a picture message fee for any text that you send including an emoji

    • Hi Michelle,
      Thanks for your comment. This is actually a general problem which applies to all mobile networks – some handsets will automatically convert your SMS message into a MMS picture message when you use an emoji. You should try and turn this off on your phone and then you won’t be charged for using emoji whichever network you’re on 🙂
      If you don’t do this, LIFE Mobile also has a charge for MMS (they’ll charge you 40p per picture message).
      Ken

        • Hi Michelle,
          I’d also recommend using an instant messaging app such as WhatsApp. If you’d like to prevent yourself from accidentally running up a large bill for emojis, you can disable MMS by going to Settings > Messages > MMS Messaging and changing the setting to ‘Off’.
          Hope this helps,
          Ken

      • Tania Morris replied:

        Re the problem with charging for picture messages and emojis in texts, try using Whatsapp. Not tried with an emoji but don’t get charged extra for picture messages.

  • Hi,
    After a lot of research I decided to take the plunge and sign up with Life. That was about a month ago, and I can say that I’ve had absolutely no problems. Switching my number over was done within a day and there was no interruption of service.
    Customer service is excellent, so is the signal and of course the price is amazing 🙂

    Anyone thinking of signing up…..do it !!

  • Great budget SIM. My mum got this for me cos i’m a child and so far the Mini Tariff is really good! Reliable texts and call. Fast 3G internet…
    YOU’LL HAVE THE TIME OF YOUR LIFE!
    (Pun inteended)

  • Stephen Shinwell said:

    After 18 years with Orange into the EE takeover..(now owned by BT of course) I finally left and took a punt on LIFE. I had read they were owned by EE and 3G suits my needs. I used the USWITCH exclusive offer of £5.95 for 1GB/1000mins/5000 Texts…and importantly, only tied into a rolling 30 day contract. Switch over was fine, porting number took about 2 days. I’ve phoned LIFE about 4 times. Each call was answered within 20 seconds from their call centre based on the Wirral near Liverpool. They speak English ( well kind of : )) and were friendly and sorted my query each time. How bloody refreshing is that. I’m just starting my 2nd 30 day contract. So from me it is a 100% thumbs up. We all complain on the net about bad service, contracts etc…So credit where it’s due to LIFE mobile. Couple of little things…1/ being in London the wifi link to the underground would be the cherry on the cake as they don’t offer that. There is no USAGE app as of yet to check your usage, but I believe these apps can be very slow with accurate info. You can check usage on your account online and I notice it gets updated within about half a day….and 3/ You have to enter user and password on your account every time..it can’t be saved as far as I can see. Other than that, if 3G is all you require, they have been excellent.

  • Joined 4 days ago and service has been impeccable. Replies to questions made very quickly and old number ported within 24 hours. Great coverage and quick browsing. Some will experience glitches, but life (no pun) is like that.

  • Jasper Soul said:

    Please stay away from these people. I got a pac code to port my number. They told me it would be done in 48 hours .. They turned the original phone number off 2 days ago now is day 5 still they haven’t done anything I can’t use my phone . There is no customer service and the call handlers are rude. AVOID LIKE THE PLAGUE.

    • Bob Bennet replied:

      This is certainly not my experience of the Life customer service line.

      Ring them again on the 0800 number in Ken’s article. Then be nice and chatty like you would be if you were ringing your Mum. Explain the problem and they will move mountains in order to resolve the matter.

      If you get stroppy, they’ll just put you to the back of the queue while they deal with some nicer people. (This applies to almost all complaints to any supplier.)

      Bob

    • It is day 6 I have tried to reason with them nobody at the company is competent enough to organise them selves to port the number. OnceI again i advice people to avoid this company. Web site said 1 day to port a number advisor 2 days supervisor said 5 days now it is 6 days. Can’t trust them

    • Hi Ps,
      As far as I know, LIFE Mobile customers don’t get access to wi-fi on the underground. On EE, you can only get it through the EE, Orange and T-Mobile brands. You can also get it from O2, Three, Virgin Mobile and Vodafone.
      Hope this helps,
      Ken

  • A helpful article, thanks.

    One factor that might be sensible to research is whether network operators (virtual or otherwise) will allow people to pay for a temporary boost to their allowances. For example, as I have a good connection at home I don’t use much of my mobile data allowance. However, if there was a problem with my home network it helps to know if I can buy extra mobile data capacity for a short-term need. Life Mobile offers this (albeit only at 3G speeds, of course), and this is one of the factors that means I shall be moving to them. (The other factors include price, roaming, and – in case things turn out wrong – short contract terms so I can escape cheaply.)

  • Thanks for this article Ken – really helpful.

    Just a heads-up that USwitch are currently offering exclusive deals on Life Mobile – the Value (1GB) and Everyday (3GB) plans are discounted to £6 and £10 respectively which seems like fantastic value…

    • Just taken up the Value option via Uswitch after 13 years with Virgin, they couldn’t match it as Virgin no longer give the huge loyalty discounts they used to. Porting my number today and had to ring them once so far, very clear explanation of how it works and no waiting.

  • Thanks for the article. What is the customer service of Life Mobile like? Are there long waits? Are they quick at sorting out problems?

    • Hi Alex! Thanks for your comment. The general feedback I’ve had so far from other readers is the customer service is pretty good at LIFE Mobile (e.g. see here). They have UK-based call centres according to their website. Does anyone here have any further feedback on LIFE Mobile’s customer service they’re able to share?
      Thanks,
      Ken

      • Hi, I’ve been with Life Mobile for 3 months now and have rang them quite a few times, there is absolutely no waiting times, just pick an option and you’re straight through to a UK based call centre. I ring them often as its quicker than logging in online to check my account 🙂

      • Bob Bennet replied:

        I’ve been talking to them today, at some length, about trying to get delivery receipts for SMS messages. Instantly through to a chatty adviser, who you can also speak to again if you have cause to ring back. I signed up for the £6 switch deal and my only reservation is the delivery receipts. (I tried the o2 version of *0# before the message but that doesn’t work.)

        One point to clarify, they categorically told me they have no connection to EE other than to use their network. Certainly the EE computer doesn’t recognise my ‘Life’ number, and the EE help number of 150 doesn’t work either. ‘Life’s number is 500.

        • Bob Bennet replied:

          Ownership of ‘Life’ – Correction:
          On the bottom of my initial invoice it says;

          “EE Limited (trading as LIFE Mobile) company registration number 02382161
          Registered Address: 1 Trident Place, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW”

          which if it’s not EE is clearly ‘Passing off’ as the lawyers would say.

    • Hi Alex,

      I’ve been with them for nearly 2 years. Only had to call them a handful of times during this time including last week and have always been put through to a UK based advisor within seconds. Though this may change as Life Mobile becomes more popular!

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