Upgrading to a new handset or SIM card on Vodafone? You won't need a PAC Code to keep your current phone number.


Step 1: Order your new phone or SIM card from Vodafone's website

As you're staying on Vodafone, it's not necessary to obtain a PAC Code. Instead, you can process your phone number transfer internally inside of Vodafone.

Start by ordering your new phone or SIM card using the Vodafone website. Please select the type of tariff you're intending to move to:

For a full list of available tariffs and the latest Vodafone deals, please refer to this page.

Step 2: Contact Vodafone To Transfer Your Phone Number

After receiving your new phone or SIM card, please contact Vodafone to transfer your phone number to the new plan. You can do this by calling 191 from your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone.

You can contact Vodafone at any time during their opening hours:

Monday - Friday8.00am - 9.00pm
Saturday8.00am - 9.00pm
Sunday8.00am - 9.00pm

View Latest Deals from Vodafone →

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (Vodafone) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read comments from other visitors of this site.

← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"

Your Comments 1,211 so far

We'd love to hear your comments on transferring a phone number within Vodafone. The comments below are from people who've made the same transfer. You can add your own comments here.

To view all 1211 comments about transferring a phone number, please visit the main PAC Code article.

  • I have been paying my bill to vodafone for some years now. I received a phone call to tell me that my contract was up for renewal (which was confirmed at a Vodafone shop). When I tried to upgrade I find I am with one-com. How do I get a pac code from them so that I can stay with Vodafone alone and use their shops to upgrade? Will I have to wait for a code (ie can I do it in a vodafone shop) and is it best to do it on a weekday in normal working hours?

  • Hi Ken, I have a Vodafone pac code and want to give this to my daughter so she can get her own SIMO contract now she has started working. (It is her number but I have been paying for the contract in my name) Am I correct in think that she cannot use this with a new Vodafone contract as it would be with the same network? Assuming this is the case if she gets a PAYG sim from another network and transfers the number to that can she then get a pac code from that network without waiting 30 days? She can the port the number back to Vodafone.

    • Hi Simon,
      Thanks for your comment. There’s no technical reason why Vodafone can’t transfer your daughter’s phone number into the new contract which is in her own name. As you say, however, the staff in customer services will probably be reluctant to do this. My recommendation, in the first instance, would be to discuss your situation with customer services and to see whether you’re able to transfer the number over directly. If this isn’t successful, then you can of course order a free Pay As You Go SIM card from another network, transferring your number there and back.
      Hope this helps,

  • Hi Ken, I have moved a vodafone payg sim to a new smartphone. It picks up the vodafone network and connects to it for a short while but will not allow calls or texts. The connection is then dropped and it won’t reconnect to vodafone. Sim works ok back in the old phone but gets a text from vodafone saying that settings need to be updated. Then a text arrives into which I put an authorisation code. Another text arrives saying that settings have been updated. I put the sim back in the new phone and again I get connection for a short while but no calls or texts, then it loses connection and the I go around in circles. Any ideas? I have swapped this sim to new phones in the past without any problems….

    • As an update I have just tried a new vodafone payg sim in the new phone and it all works ok. Looks like the old sim is the problem and will probably be easier to change my number to the new sim.

      • Hi Stevie,
        Thanks for your update! As you say, this problem is normally caused by a faulty or malfunctioning SIM card. You can ask Vodafone to give you a replacement SIM card for free or you can ask them to move your current phone number over to the new SIM card 🙂

        • Yes, I think you are right. One way or another it is new sim time. Also I notice the new sims have a micro sim ready to pop out for when I change phone again.
          Thanks for taking the time to reply. 🙂

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