Upgrading to a new handset or SIM card on O2? You won't need a PAC Code to keep your current phone number.
Step 1: Order your new phone or SIM card from O2's website
As you're staying on O2, it's not necessary to obtain a PAC Code. Instead, you can process your phone number transfer internally inside of O2.
Start by ordering your new phone or SIM card using the O2 website. Please select the type of tariff you're intending to move to:
If you're looking for a SIM card from O2, the following deals from £8/month are currently most popular:
| Network | Data | Monthly Cost (will rise each April by RPI inflation plus 3.9%) |
|
|---|---|---|---|
| 40GB data | £8.00 per month 12 month contract | See deal |
| 60GB data | £9.99 per month 12 month contract | See deal |
| 100GB data | £22.00 per month 24 month contract | See deal |
| 250GB data | £24.00 per month 24 month contract | See deal |
| Unlimited data | £31.00 per month 24 month contract | See deal |
For a full list of available tariffs and the latest O2 deals, please refer to this page.
Alternatively, if you're upgrading your O2 plan through a reseller, tap on their logo for more information:
Step 2: Contact O2 To Transfer Your Phone Number
After receiving your new phone or SIM card, please contact O2 to transfer your phone number to the new plan. You can do this by calling 202 from your O2 handset. Alternatively, dial 0344 8090202 from any other phone.
You can contact O2 at any time during their opening hours:
| Monday - Friday | 8am - 9pm |
|---|---|
| Saturday | 8am - 8pm |
| Sunday | 8am - 6pm |
Any Other Questions?
In case of any problems during the transfer of your phone number, you should contact your new mobile network (O2) with details of the problem.
If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.
← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"
Linzi said:
My pay monthly contract with o2 is up, I decided to stay with o2 but order a new phone and contract via carphone warehouse.. I’ve done this online and accidentally did a new contract instead of upgrade. Will I need a pac code to keep my number? Thanks.
Ken replied:
Hi Linzi,
There’s no need to obtain a PAC Code when you’re staying on the same network. You just need to ask O2 Customer Services to move your phone number from your old contract to the new one.
Hope this helps,
Ken
Gary said:
In my case, my provider quit carrying international sim cards (mine is an O2) , so i need to go from their O2 card directly to an O2 account, using the card that I have. Also although the card has 12 working days left, it seems to be turned off. Can this be reversed?..
Ken replied:
Hi Gary,
Thanks for your comment. As you’re moving from O2-to-O2, your best bet would be to contact O2 Customer Services on 4445 to get this move arranged (the PAC Code process is only for moving from one network to another).
Ken
Brittany said:
Hello!
Thanks for this article. I’ve got an additional question. I’ve got an O2 phone contract under another person’s name. I would like to open my own O2 contract and transfer ownership of the phone number to my new contract under my name. Can I do this by obtaining the PAC code for the original phone number, then use that to migrate my phone number to the new contract? It will be with the same carrier, just under different account owners (and a new phone).
Thank you!
Ken replied:
Hi Brittany,
Thanks for your comment. You have two options with regards to taking over the phone number:
1) You can ask the account holder to contact O2 to see whether it might be possible to transfer the existing contract into your name. This would probably be the most straightforward, as you can stay on the same plan as before and you’ll also avoid any early termination fees, if applicable.
2) If that’s not possible, then you can of course sign up for O2 with a brand new contract. You’ll need to call up O2 Customer Services to get your phone number moved over (as a PAC Code can only be used when transferring a phone number between two different mobile networks). Be warned that you may need to pay an early termination fee, if the original contract is being ended early.
Hope this helps,
Ken
jim said:
hi
My o2 contract is up in 2 months and was wondering can i switch my current number to a new phone ( same network ) if i get a new phone through another shop .
Ken replied:
Hi Jim,
Yep! Just call up O2 customer services and ask them to move it over 🙂
Ken
Darren replied:
Will Vodafone do the same thing? I asked a few years ago and their customer services department told me they wouldn't do it. Just wondering whether that was a case of talking to the wrong (least helpful) person, or whether that is in fact vodafone's policy.
Alex said:
Hi Ken, a slight weird one here. I was with o2 and the contract was done on the o2 store. I want to take out a new contract with the carphone warehouse but still remain on o2. Do I need a PAC code for this? Alex
Ken replied:
Hi Alex,
Nope you don't – same process as moving from O2 to O2. It doesn't matter where you buy your phone from 🙂 When you receive your new phone/SIM from CPW, give O2 a call and ask them to transfer your existing phone number onto your new SIM card.
Cheers
Ken