There are three ways to cancel your contract with Virgin. Find out how to cancel your Virgin Mobile contract, including exit fees, notice periods and keeping your Virgin number.
If you've decided you want to end your Virgin Mobile contract, there are three different ways you can cancel your contract with them. The best way to cancel your Virgin Mobile plan depends on whether you're planning to join another network. It also depends on whether you'd like to keep your Virgin phone number, or whether you'd like to start afresh with a new one on your next mobile network.
In this article, we'll discuss the three different ways to cancel your contract with Virgin Mobile. We'll discuss the Virgin Mobile PAC Code process, the Virgin Mobile STAC Code process and Virgin Mobile's standard cancellation process. We'll also discuss any early exit fees and notice periods that might apply when ending your contract through each of the three methods. Finally, we'll share a couple of tips on how you might be able to avoid paying these extra charges.
Cancelling Your Virgin Mobile Contract
There are three ways to cancel your contract with Virgin Mobile. Please select the option that best applies to you:
- I'm joining another network and would like to keep my Virgin phone number
Follow the PAC Code process to cancel your Virgin Mobile contract and to take your phone number elsewhere.
- I'm joining another network and would like to start afresh with a new phone number
Use the STAC Code process to cancel your Virgin Mobile contract.
- I'm not moving to another mobile network
Follow Virgin Mobile's standard cancellation process (a 30-day notice period will apply).
How To Cancel Your Virgin Contract: The Three Different Ways
The following table shows a side-by-side comparison of the three ways to cancel your Virgin Mobile contract:
|Virgin Cancellation Process||Joining New Network?||Cancellation Method||Notice Period & Charges*|
|PAC Code||✔ Yes (with number)||Online, SMS or phone||Not required|
|STAC Code||✔ Yes (without number)||Online, SMS or phone||Not required|
|Standard Cancellation||✘ No||Phone||30 days' notice is required|
Read on to find out more about each cancellation process, including all the steps you'll need to take to cancel your contract with Virgin Mobile.
PAC Code Cancellation
You can get a PAC Code from Virgin Mobile in one of the following three ways:
- Online: You can get a PAC Code from Virgin by logging in to the Virgin Mobile Account website.
- By Text Message: You can get a Virgin Mobile PAC Code sent to you via SMS text message. Text PAC followed by your date of birth in DD/MM/YYYY format to 65075 to receive a PAC Code from Virgin.
- By Phone: You can get a PAC Code by calling Virgin Mobile. To do this, call them on 789 using your Virgin handset. Alternatively, dial 0345 6000 789 from any other phone. You'll need to call during Virgin's opening hours (Monday-Friday 8am-11.59pm, Saturday 8am-11.59pm, Sunday 8am-11.59pm).
For step-by-step instructions on following the PAC Code process, please select the mobile network that you’re planning to join:
The PAC Code process is closely regulated by Ofcom (the UK's telecommunications regulator). You can therefore get a PAC Code from Virgin Mobile in three different ways: either online, by text message or phone call.
There's no need to give 30 days' notice to end your contract with a PAC Code. Providing you're outside the minimum term of your contract, Virgin Mobile can only charge you up until the date when your PAC Code is used. If you're inside the minimum term of your contract, early exit fees may still apply.
STAC Code Cancellation
Virgin Mobile's STAC Code cancellation process (Service Termination Authorisation Code) is also used when you're moving to another mobile network. However, with a Virgin STAC Code, you'll start afresh with a different phone number on your new mobile network.
For step-by-step instructions on how to follow the Virgin Mobile STAC Code process, please select the mobile network that you're planning to join:
Like the PAC Code cancellation process, the STAC Code process is also closely regulated by Ofcom. Compared to Virgin's standard cancellation process, the advantage of using a Virgin Mobile STAC Code when you're outside the minimum term of your contract is that Virgin will only be able to charge you up until the date your STAC Code is used (a 30-day notice period does not apply). If you're within the minimum term of your contract, an early exit fee may still apply.
Virgin Mobile Standard Cancellation
Virgin's standard cancellation process should only be used when you're not joining another mobile network. With the standard cancellation process, you'll need to call Virgin Mobile to tell them you want to end your contract. A 30 day notice period will then apply, over which you'll need to continue paying your normal monthly line rental.
Because the standard cancellation process involves a lot more hassle (including a phone call to Virgin customer services) and because it requires you to give 30 days' notice, we'd always recommend using the PAC Code or STAC Code process to cancel your contract where possible. In fact, you can simply order a free Pay As You Go SIM card from any mobile network (you'll then be able to follow the PAC Code or STAC Code process).
You can request a standard cancellation by calling Virgin Mobile customer services on 789. This is available from Monday-Friday 8am-11.59pm, Saturday 8am-11.59pm, Sunday 8am-11.59pm.
If you're cancelling your contract within the first 14 days, you may still be within Virgin's cooling off period. In this case, early termination charges might not apply.
Early Exit Fees on Virgin
If you're inside the minimum term of your contract with Virgin Mobile, you'll need to pay something called an "early termination charge" (ETC) or "early exit fee". This will essentially pay off the remainder of your contract.
On Virgin Mobile, you’ll need to pay an Early Disconnection Fee if you leave your contract during the minimum initial term. This is approximately 44% of your monthly plan cost, multiplied by the number of months you have remaining on your contract.
The following worked example is given on the Virgin Mobile website:
An Early Disconnection Fee will be approximately 44% of your monthly plan cost multiplied by the number of months you have left on your contract, after your 30 day notice period. This is calculated as follows:
Early Disconnection Fee = (Monthly Charge – Monthly Discount) * Remaining Months * 44%
A customer has a 24 month Pay Monthly contract costing them £20 per month, with a monthly discount of £5. They are in the 18th month of their contract and have 6 months left until their minimum term ends.
This customer requests to disconnect, they will pay their normal monthly charge of £15 for their 30 day notice period, plus following Early Disconnection Fee:
= (£20 – £5) * 5 * 44%
Giving a total of £48.00
The % multiplier used to calculate the Early Disconnection Fee is reviewed by Virgin Mobile on a quarterly basis. For this reason, it may change slightly from time-to-time.
You can find out the early termination charge that applies to your contract by texting INFO followed by your date of birth in DD/MM/YYYY format to 85075.
An early exit fee will apply regardless of whichever cancellation process you follow. If it's likely you'll need to pay an early cancellation charge, consider the alternatives here that will allow you to side-step those charges (e.g. upgrading your mobile phone outside of the existing contract with Virgin, or using apps and accessories to improve the coverage at home).
If you're stuck within the minimum term of your Virgin Mobile contract, there may be alternatives to cancelling it (e.g. perhaps changing your handset outside of the Virgin Mobile contract or finding other ways to improve your coverage from Virgin).
If you'd like to reduce the size of your Virgin mobile phone bill, there may also be some alternative networks that will offer you a cheaper deal but with the same level of coverage as Virgin.
Changing Your Handset
If you're wanting to upgrade to a newer smartphone, you can follow the PAC Code or STAC Code cancellation process when moving to another mobile network.
If you're stuck within the minimum term of your Virgin Mobile contract, it's likely this would trigger an early termination charge. To avoid this, consider keeping your existing Virgin Mobile contract but changing your handset outside of it.
You can buy an unlocked SIM-free smartphone from retailers like Amazon, John Lewis and Argos. Your existing SIM card will slot inside the new handset, allowing you to use the remaining months on your contract. When your existing Virgin Mobile contract finally comes to an end, you can then switch to a lower-cost SIM-only deal.
Poor Virgin Mobile Coverage
If you'd like to cancel your contract due to poor mobile coverage from Virgin, it's likely that an early termination charge would still apply if you're inside the minimum term of your contract.
To avoid paying an unnecessary early termination fee, look to see if you're able to improve the coverage from Virgin. For instance, it might be possible to use a feature like Wi-Fi Calling for better indoor coverage on Virgin Mobile.
In addition, it's worth contacting Virgin customer services to see if anything else can be done to improve the coverage where you live. You can reach them by calling 789 from your Virgin mobile phone. For instance, there might be upcoming work scheduled in your area to improve the strength of the signal. Alternatively, Virgin Mobile might be able to provide you with apps or accessories to improve the coverage where you live.
Alternatives to Virgin Mobile
If you're fairly happy with the coverage you get on Virgin Mobile, you could consider getting a cheaper SIM-only deal that also piggybacks on EE coverage.
On ASDA Mobile, BT Mobile, EE and Plusnet Mobile, you'll get the same coverage as you currently get on Virgin Mobile. This is because all five mobile networks use coverage from EE.
You can use the following the interactive search tool to find an alternative to Virgin Mobile that also uses EE coverage:
Showing 53 of 53 price plans that match your criteria
For more information, see our full guide to mobile networks that use EE coverage.
For more information, read our in-depth guide to early exit fees and how to transfer your phone number to another network. You can also see the Virgin Mobile website for information about cancelling your contract.