How To Cancel Virgin Media Broadband: Exit Fees & How To Leave

How you cancel your Virgin Media service depends on whether you're moving to another provider. Find out about the cancellation process and about any exit fees that might apply.

If you’d like to cancel your Virgin Media Broadband service, there are several ways to do this. It depends on whether you’re changing to a different broadband provider, whether you’re moving to another address or whether you’re cancelling for an entirely different reason.

In this article, we’ll explain how you can cancel your Virgin Media Broadband service and any exit fees that might apply when you end your Virgin Media service. We’ll also look at some alternatives to cancelling such as improving your wi-fi network coverage and speeds or adding an extra line from a different provider.

How To Cancel Your Virgin Media Broadband Service

The way you cancel your Virgin Media service depends on which of the following situations you’re in:

• I’m changing to another broadband provider
  You'll need to cancel your Virgin Media service at the same time as signing up for your new provider.
• I’m moving to a different address
  You can use Virgin Media’s home move process to take your Virgin Media Broadband service to another address.
• I’m cancelling Virgin Media Broadband for another reason
  You’ll need to use Virgin Media’s standard cancellation process which involves giving them a call.

A different cancellation process applies for cancelling your Virgin Mobile service.

Changing Broadband Provider

Please select your new broadband provider from the dropdown menu below for step-by-step instructions on how to switch:

If you're changing another broadband provider, you'll need to contact Virgin Media to let them know. You'll need to go through their standard cancellation process as this won't be done for you when you sign up to your new provider.

A different cancellation process applies for cancelling your Virgin Mobile service.

Moving Home

If you’re moving home, it might be possible to transfer your broadband package through Virgin Media’s home move service. They’ll set up a broadband service for you at your new address and your existing contract will be moved over.

Please note that the services and download speeds available at your new address may be different to those at your current address. You should be told about this before you transfer your service over. If you’re unable to get a Virgin Media service at your new address, you'll still be liable for paying the regular termination charge.

Other Reasons

If you’re cancelling your broadband service for any other reason, you’ll need to contact Virgin Media to cancel your service. You’ll need to pay an early termination charge if you’re still within the minimum term of your contract with Virgin Media.

Early Exit Fees on Virgin Media

If you’re a Virgin Media customer, you can cancel your contract subject to an initial 30-day notice period where you’ll pay full fees, followed by an early disconnection fee to take you to the end of your contract period. The early disconnection fee is as follows:

If you have other Virgin Media services such as home phone and TV, your early disconnection fees will be higher and will be listed on this page.

The Early Disconnection Fee is capped at a maximum of £240 across all of your Virgin Media services. You’ll need to return all of the kit provided to you by Virgin including your Virgin TV V6 box and your Hub 3 or Hub 4 home broadband router.

To cancel your Virgin Media services, you can contact Virgin Media on 0345 454 1111 or through a page on their website.

If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service.

In some cases, it might be possible to cancel your Virgin Media service without paying an early cancellation fee. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. Alternatively, it might also be possible if Virgin Media were to increase your charges by more than the amount stated when you signed up for your plan.

Alternatives

There are several alternatives to cancelling your Virgin Media Broadband service:

• If you’re suffering from poor download speeds, this might be due to your wi-fi network instead of the broadband connection itself. It’s worth making sure before you cancel your broadband service – simply attach a wired device like a laptop to your Virgin Media hub using an Ethernet cable. You can improve your home wi-fi network performance with a wi-fi repeater or mesh networking solution such as BT Whole Home Wi-Fi or Google Wi-Fi.
• If you’d like an additional broadband line, you can also sign up to Three Broadband or an Openreach-based provider like BT, Sky and TalkTalk without cancelling your current Virgin Media service. This will allow you to benefit from having an additional broadband service without the need to cancel your Virgin Media service. You can also avoid paying an early termination fee to Virgin Media.
• If you’re moving home, it might be possible to take your Virgin Media connection with you. See Virgin Media's home mover web page for more information.

More Information

For more information, see our guide on how to cancel your broadband service. Alternatively, see the official Virgin Media website for more information on how to cancel your Virgin Media service.