Transfer A Phone Number Within Vodafone: Step-By-Step Instructions

Upgrading to a new handset or SIM card on Vodafone? You won't need a PAC Code to keep your current phone number.


Step 1: Order your new phone or SIM card from Vodafone's website

As you're staying on Vodafone, it's not necessary to obtain a PAC Code. Instead, you can process your phone number transfer internally inside of Vodafone.

Start by ordering your new phone or SIM card using the Vodafone website. Please select the type of tariff you're intending to move to:

For a full list of available tariffs and the latest Vodafone deals, please refer to this page.

Step 2: Contact Vodafone To Transfer Your Phone Number

After receiving your new phone or SIM card, please contact Vodafone to transfer your phone number to the new plan. You can do this by calling 191 from your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone.

You can contact Vodafone at any time during their opening hours:

Monday - Friday8.00am - 9.00pm
Saturday8.00am - 9.00pm
Sunday8.00am - 9.00pm

View Latest Deals from Vodafone »

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (Vodafone) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read comments from other visitors of this site.

« Full Article: "PAC Codes - How to transfer your mobile number when switching networks"

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We'd love to hear your comments on transferring a phone number within Vodafone. The comments below are from people who've made the same transfer. You can add your own comments here.

To view all 1150 comments about transferring a phone number, please visit the main PAC Code article.

  1. jill Piper said:

    I have been paying my bill to vodafone for some years now. I received a phone call to tell me that my contract was up for renewal (which was confirmed at a Vodafone shop). When I tried to upgrade I find I am with one-com. How do I get a pac code from them so that I can stay with Vodafone alone and use their shops to upgrade? Will I have to wait for a code (ie can I do it in a vodafone shop) and is it best to do it on a weekday in normal working hours?

    1. Ken Lo
      Ken replied:

      Hi Jill,
      Thanks for your comment. Unfortunately, I’m not aware of Onecom or their internal processes, so your best bet would probably be to contact them through this page if it isn’t possible to upgrade directly through Vodafone.

  2. Simon said:

    Hi Ken, I have a Vodafone pac code and want to give this to my daughter so she can get her own SIMO contract now she has started working. (It is her number but I have been paying for the contract in my name) Am I correct in think that she cannot use this with a new Vodafone contract as it would be with the same network? Assuming this is the case if she gets a PAYG sim from another network and transfers the number to that can she then get a pac code from that network without waiting 30 days? She can the port the number back to Vodafone.

    1. Ken Lo
      Ken replied:

      Hi Simon,
      Thanks for your comment. There’s no technical reason why Vodafone can’t transfer your daughter’s phone number into the new contract which is in her own name. As you say, however, the staff in customer services will probably be reluctant to do this. My recommendation, in the first instance, would be to discuss your situation with customer services and to see whether you’re able to transfer the number over directly. If this isn’t successful, then you can of course order a free Pay As You Go SIM card from another network, transferring your number there and back.
      Hope this helps,

  3. Stevie said:

    Hi Ken, I have moved a vodafone payg sim to a new smartphone. It picks up the vodafone network and connects to it for a short while but will not allow calls or texts. The connection is then dropped and it won’t reconnect to vodafone. Sim works ok back in the old phone but gets a text from vodafone saying that settings need to be updated. Then a text arrives into which I put an authorisation code. Another text arrives saying that settings have been updated. I put the sim back in the new phone and again I get connection for a short while but no calls or texts, then it loses connection and the I go around in circles. Any ideas? I have swapped this sim to new phones in the past without any problems….

    1. Stevie replied:

      As an update I have just tried a new vodafone payg sim in the new phone and it all works ok. Looks like the old sim is the problem and will probably be easier to change my number to the new sim.

      1. Ken Lo
        Ken replied:

        Hi Stevie,
        Thanks for your update! As you say, this problem is normally caused by a faulty or malfunctioning SIM card. You can ask Vodafone to give you a replacement SIM card for free or you can ask them to move your current phone number over to the new SIM card 🙂

        1. Stevie replied:

          Yes, I think you are right. One way or another it is new sim time. Also I notice the new sims have a micro sim ready to pop out for when I change phone again.
          Thanks for taking the time to reply. 🙂

  4. D drury said:

    I am at my wits end after 4 hours on the phone to vodaphone!!! I want to put my wife’s number on to my vodaphone business account . She is a vodaphone account holder customer at the end of a 24 month contract . She’s been quoted £40 odd to get a PUC
    I can’t transfer for 30 days …she’s been told to get a pay as you go for 30 days !!
    I am being told different things on every call . Can someone please help

  5. Nikkii said:

    Not sure if it's been asked previously! I have taken out a new contract with vodafone and have an existing contract with them also! I would like to take my old number with me but vodafone will not do that! Can I port the number to a payg sim on another network and then port it back to Vodafone? I really don't want to lose the number! Please help?

    1. Ken Lo
      Ken replied:

      Hi Nikkii,

      This should be possible – yep! However if you speak to Vodafone Customer Services and ask them to escalate the issue, I would have thought they could do this for you more easily?


  6. Andy said:

    Hi, I am due for an upgrade with vodaphone and am after an iphone 4s which I can get for free from another supplier but on a vodaphone contract. Trouble is that I must keep my number as I use it for my business and the website are telling me that I cannot keep my number! Can I make them use my pac code to keep my number? As I said I MUST keep my number so have to be 100% sure before I commit to a new deal!

    1. Ken Lo
      Ken replied:

      Hi Andy,

      I believe the proper way to go is through Vodafone as an upgrade. Obviously as an upgrading customer, that means you won't get the same deals as a new customer would. You could call Vodafone customer services and ask them to move your number between accounts (other mobile operators such as O2 can do it with ease). Worse case scenario, it's possible to port out to another network and then port back in. You can get a free SIM card for this purpose.
      Hope this helps,


  7. Staceyy said:

    Hi everyone, wounder if any could help me??? i have taken out a new contract on the internet (dial a phone) i was with vodafone previously but they couldnt offer a good deal on a blackberry torch so i got one through dial a phone… because its classed as a new connection although the network is still going to be vodafone, i just want to know how i would keep my exsiting number as i wouldnt need a PAC code as i am staying with the same network???

  8. Alan White said:

    I have pay as you go on Vodafone. I know what to do to transfer the number to another phone but can I transfer the credit since I would still be on the same vodafone tarrif?

    1. Ken Lo
      Ken replied:

      Hi Alan,

      Vodafone customer services might be able to do this for you if you ask them but I'm not 100% sure what their official policy is.


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