Switching from Vodafone to Virgin Mobile? It's a straightforward process to keep your existing phone number.

Virgin Mobile

Step 1: Obtain a PAC Code from Vodafone

The first step is to contact Vodafone to obtain your Porting Authorisation Code (PAC Code).

You can get a PAC Code from Vodafone by calling 191 on your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone.

You can request a PAC Code over the phone at any time during Vodafone's opening hours:

Monday - Friday8.00am - 9.00pm
Saturday8.00am - 9.00pm
Sunday8.00am - 9.00pm

Here are some key things to know:

  • A PAC Code is 9 digits long and follows the format ABC 123 456.
  • Vodafone must provide a PAC code within 2 hours of your request. If they don't, they must provide a valid reason for why the PAC Code can't be issued. Your right to a PAC code is enshrined within clause 18 of Ofcom's "General Conditions of Entitlement".
  • Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC code will expire and you'll need to request a new one.
  • You shouldn't close your account at Vodafone: it'll end automatically when your phone number is transferred to Virgin Mobile.

Step 2: Order your new phone or SIM card from Virgin Mobile's website

You should now order your new phone or SIM card using the Virgin Mobile website. Please select the type of tariff you're intending to move to:

For a full list of available tariffs and the latest Virgin Mobile deals, please refer to this page on Virgin Mobile's website.

Virgin Mobile will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to Virgin Mobile.

Step 3: Give the PAC Code to Virgin Mobile

Once your new phone or SIM card arrives from Virgin Mobile, switch it on and make sure everything's working properly. If you need to return/replace the new phone or SIM card, please do this before the phone number transfer.

Once you're happy to continue with the phone number transfer, contact Virgin Mobile and provide them with your PAC Code.

You can give the PAC Code to Virgin Mobile by calling 789 on your Virgin Mobile handset. You can also call 0345 6000 789 from any other phone.


  • You must provide the PAC Code to Virgin Mobile within 30 days of it being issued by Vodafone. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from Vodafone.
  • Vodafone Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to Virgin Mobile.

Step 4: Phone Number Transferred (Next Working Day)

As long as you've submitted your PAC Code to Virgin Mobile before 6.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). After 6.00pm, you'll need to wait one extra working day for your number to be transferred.

On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on Virgin Mobile. You should find that the Virgin Mobile phone or SIM card will now associated with your original phone number.

  • If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
  • Once the phone number has been transferred to Virgin Mobile, your account on Vodafone will automatically be closed. You'll receive a final bill from Vodafone for any outstanding charges.

Get the Latest Deals from Virgin Mobile →

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (Virgin Mobile) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read comments from other visitors of this site.

← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"

Your Comments 1,211 so far

We'd love to hear your comments on transferring a phone number from Vodafone to Virgin Mobile. The comments below are from people who've made the same transfer. You can add your own comments here.

To view all 1211 comments about transferring a phone number, please visit the main PAC Code article.

  • Hiya I’ve switched from Vodafone to virgin got my PAC code informed virgin they told me it will be set up by dinnertime today but my phone has been saying no service and I can’t text or ring out since this morning any reason why?

    • Hi Kayleigh,
      Sorry to hear about your problems transferring a phone number from vodafone to Virgin. Unfortunately, you’ll need to discuss this directly with your new mobile network – they’ll be in the best position to help you. You can call Virgin Mobile on 0345 6000 789 or reach them via online chat here.

  • Can anybody help. I was given a PAC code by vodaphone after 19 months of a 24 month contract, I then changed to Virgin and the transfer was fine. Vodaphone now want to bill me for the existing line rental for the 5 months that were left totaling £123. Do I have to pay this, as I know it was not explained to me at the time of PAC code request?

    • Hi Paul,

      Unfortunately there is a clause in the Vodafone contract that if you terminate early then "you must still pay all the line-rental charges until the end of the minimum period"

      Vodafone Customer Services should really have informed you of this charge so you could try to appeal it to Vodafone based on that fact but unfortunately the contract does mention the charge.

      Sorry Paul! 🙁


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