Switching from Vodafone to ASDA Mobile? It's a straightforward process to keep your existing phone number.

Step 1: Get a PAC Code from Vodafone

If you’d like to move your phone number from Vodafone to ASDA Mobile, the first step is getting your Porting Authorisation Code (or PAC Code) from Vodafone.

There are three ways to get a PAC Code from Vodafone:

  1. Online: You can get a PAC Code from Vodafone by logging in to the My Vodafone website. Once you've logged in, go to Account settings > Mobile switching.
  2. By Text Message: You can get a Vodafone PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Vodafone.
  3. By Phone: You can get a PAC Code by calling Vodafone. To do this, call them on 191 using your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone. You'll need to call during Vodafone's opening hours (Monday-Friday 8am-9pm, Saturday 8am-9pm, Sunday 8am-9pm).

Here are some key things to know:

  • A PAC Code is 9 digits long and follows the format ABC 123 456.
  • Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC Code will expire and you'll need to request a new one.
  • You shouldn't close your account at Vodafone: it'll be closed automatically when your phone number is transferred to ASDA Mobile.

Still in contract with Vodafone? If so, you may need to pay an early exit fee on your bill from Vodafone. To find out how much this would be, text INFO to 85075.

Don’t want to keep your Vodafone phone number? You can switch to ASDA Mobile without taking your phone number with you. If you'd like to do this, get a STAC Code from Vodafone instead.

Vodafone STAC Code (Leave Vodafone Without Keeping Your Number)

If you’d like to leave Vodafone without keeping your phone number, you’ll need to request a STAC Code rather than a PAC Code. There are three ways to get a STAC Code from Vodafone:

  1. Online: You can get a STAC Code from Vodafone by logging in to the My Vodafone website. After logging in, go to Account settings > Mobile switching.
  2. By Text Message: You can get a Vodafone STAC Code sent to you via SMS text message. Text STAC to 75075 to receive a STAC Code from Vodafone.
  3. By Phone: You can get a STAC Code by calling Vodafone. Call them on 191 using your Vodafone handset. Alternatively, dial 03333 040 191 from any other phone. You'll need to call during Vodafone's opening hours (Monday-Friday 8am-9pm, Saturday 8am-9pm, Sunday 8am-9pm).

Once you’ve gotten your STAC Code from Vodafone, the rest of the process for joining ASDA Mobile remains the same.

Step 2: Order your new phone or SIM card from ASDA Mobile's website

You should now order your new phone or SIM card using the ASDA Mobile website. Please select the type of tariff you're intending to move to:

For a full list of available tariffs and the latest ASDA Mobile deals, please refer to this page on ASDA Mobile's website.

ASDA Mobile will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to ASDA Mobile.

Step 3: Give the PAC Code to ASDA Mobile

Once your new phone or SIM card arrives from ASDA Mobile, switch it on and make sure everything's working properly. If, for whatever reason, you need to return or change the handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the phone number transfer, contact ASDA Mobile and provide them with your PAC Code from Vodafone.

You can give the PAC Code to ASDA Mobile by calling 2732 on your ASDA Mobile handset. You can also call 0808 006 2732 from any other phone.

If you have a STAC Code from Vodafone rather than a PAC Code, this can be provided to ASDA Mobile in the exact same way.

Remember:

  • You must provide the PAC Code to ASDA Mobile within 30 days of it being issued by Vodafone. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from Vodafone.
  • Vodafone Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to ASDA Mobile.

Step 4: Phone Number Transferred (Next Working Day)

Once you've provided a PAC code to ASDA Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on ASDA Mobile. You should find that the ASDA Mobile phone or SIM card will now associated with your original phone number.

  • If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
  • Once the phone number has been transferred to ASDA Mobile, your account on Vodafone will automatically be closed. You'll receive a final bill from Vodafone for any outstanding charges.

Get the Latest Deals from ASDA Mobile →

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (ASDA Mobile) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.

← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"

Your Comments 1,966 so far

We'd love to hear your comments on transferring a phone number from Vodafone to ASDA Mobile. The comments below are from people who've made the same transfer. You can add your own comments here.

To view all 1966 comments about transferring a phone number, please visit the main PAC Code article.

  • majraven said:

    Two months ago I obtained a PAC code from Vodafone and passed it on to Asda mobile. The porting of my existing number did not take place as expected, and every few days Asda has been giving me excuses and saying that the tech team is working on it and it should be fixed ‘soon’. Today, almost two months after the port should have taken place, the Asda team has claimed that the PAC code was faulty, and another is required from Vodafone. Vodafone says they have ported the number (to T mobile, for some reason) and they now have nothing to do with my number and cannot issue another PAC code. No calls or texts can be received using my original number, although calls can be made. In effect, both Vodafone and Asda have washed their hands of the matter. Any ideas?

    • Ken replied:

      Hi Majraven,
      Sorry to hear about your problems transferring the phone number. For me, it sounds as if the problem is on ASDA Mobile’s end (Vodafone did everything they were meant to do by releasing your PAC Code). One explanation for what has happened is that both ASDA and T-Mobile use the EE network. Hence, the transfer might have messed up on the receiving network end (e.g. perhaps your number was assigned to T-Mobile rather than ASDA). It does sound as if the issue should be chased with ASDA Customer Services (as Vodafone say, the number has already left their network). Sorry I couldn’t be more helpful, and I do wish you all the best of luck in getting your number back.
      Ken

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