Transfer A Phone Number From Lebara Mobile to Lycamobile: Step-By-Step Instructions

Switching from Lebara Mobile to Lycamobile? It's a straightforward process to keep your existing phone number.

Step 1: Get a PAC Code from Lebara Mobile

If you’d like to move your phone number from Lebara Mobile to Lycamobile, the first step is getting your Porting Authorisation Code (or PAC Code) from Lebara Mobile.

There are three ways to get a PAC Code from Lebara Mobile:

1. Online: You can get a PAC Code from Lebara Mobile by logging in to the Lebara Mobile website.
2. By Text Message: You can get a Lebara Mobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Lebara Mobile.
3. By Phone: You can get a PAC Code by calling Lebara Mobile. To do this, call them on 5588 using your Lebara Mobile handset. Alternatively, dial 020 3059 0304 from any other phone. You'll need to call during Lebara Mobile's opening hours (Monday-Friday 9am-5.30pm, Saturday 9am-5.30pm, Sunday 9am-5.30pm).

Here are some key things to know:

• A PAC Code is 9 digits long and follows the format ABC 123 456.
• Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC Code will expire and you'll need to request a new one.
• You shouldn't close your account at Lebara Mobile: it'll be closed automatically when your phone number is transferred to Lycamobile.

Don’t want to keep your Lebara Mobile phone number? You can switch to Lycamobile without taking your phone number with you. If you'd like to do this, get a STAC Code from Lebara Mobile instead.

Step 2: Order your new phone or SIM card from Lycamobile's website

You should now order your new phone or SIM card using the Lycamobile website. Please select the type of tariff you're intending to move to:

• Pay Monthly
• Pay As You Go
• Free SIM Card

If you're looking for a SIM card from Lycamobile, the following deals from £4.25/month are currently most popular:

Network	Data	Monthly Cost
EE coverage Unlimited UK mins Unlimited UK texts 100 intl mins	5GB data	£4.25 per month 3 months free 24 month contract	See deal
EE coverage Unlimited UK mins Unlimited UK texts 100 intl mins	88GB data	£8.00 per month 1 month rolling	See deal
EE coverage Unlimited UK mins Unlimited UK texts 100 intl mins Offer ends 2nd Dec	100GB data	£10.00 per month 1 month contract	See deal
EE coverage Unlimited UK mins Unlimited UK texts 100 intl mins	Unlimited data	£18.00 per month 3 months free 24 month contract	See deal

For a full list of available tariffs and the latest Lycamobile deals, please refer to this page on Lycamobile's website.

Lycamobile will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to Lycamobile.

Step 3: Give the PAC Code to Lycamobile

Once your new phone or SIM card arrives from Lycamobile, switch it on and make sure everything's working properly. If, for whatever reason, you need to return or change the handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the phone number transfer, contact Lycamobile and provide them with your PAC Code from Lebara Mobile.

Your PAC Code should be entered on Lycamobile's online form. Alternatively, you can give the PAC Code to Lycamobile by calling 322 on your Lycamobile handset. You can also call 020 7132 0322 from any other phone.

If you have a STAC Code from Lebara Mobile rather than a PAC Code, this can be provided to Lycamobile in the exact same way.

Remember:

• You must provide the PAC Code to Lycamobile within 30 days of it being issued by Lebara Mobile. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from Lebara Mobile.
• Lebara Mobile Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to Lycamobile.

Step 4: Phone Number Transferred (Next Working Day)

Once you've provided a PAC code to Lycamobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on Lycamobile. You should find that the Lycamobile phone or SIM card will now associated with your original phone number.

• If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
• Once the phone number has been transferred to Lycamobile, your account on Lebara Mobile will automatically be closed. You'll receive a final bill from Lebara Mobile for any outstanding charges.

Get the Latest Deals from Lycamobile →

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (Lycamobile) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.

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