It's easy changing your broadband provider between EE and Plusnet. Find out how in our step-by-step guide.

Whether you're changing your broadband provider from EE to Plusnet, or from Plusnet to EE, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:

Are you switching from EE to Plusnet, or from Plusnet to EE?

You can follow the instructions below if you're switching from EE to Plusnet Broadband.

Are you switching from Plusnet to EE instead? Tap for instructions.

Step 1: Check your EE cancellation fee

To start with, check whether a cancellation fee will apply for ending your EE broadband service.

If you’re already outside the minimum term of your contract with EE, there will be no cancellation fees for ending your EE broadband service. You’ll simply pay for your EE service until the Plusnet Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with EE (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your EE broadband service. This is typically around 25-35% of the remaining monthly charges for the rest of your minimum term. You can get a quote for what this exit fee will be by calling EE customer services on 0800 079 8586. Alternatively, there’s more information on how to calculate it within our guide to cancelling EE.

If you have an EE Pay Monthly mobile contract, you’ll lose your 5GB or 20GB mobile data boost when cancelling your EE broadband service.

Step 2: Order your Plusnet Broadband service

To progress with your broadband switch from EE to Plusnet, go to Plusnet’s website to order your new Plusnet broadband service.

For more information, select the type of broadband service you're planning to switch to on Plusnet:

At present, Plusnet offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
Plusnet
Unlimited Broadband
10Mbps download18 month contract£0£17.99/month
Plusnet
Unlimited Fibre
36Mbps download18 month contract£0£22.99/month
Plusnet
Unlimited Fibre Extra
66Mbps download18 month contract£0£25.99/month

See all Plusnet Broadband Deals →

During the online order process, Plusnet will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from EE to Plusnet.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Plusnet. As long as you do this, Plusnet will arrange for your phone number to be moved over to their service.

There's no need for you to contact EE to cancel your old home broadband service. This is because the old EE service will be cancelled for you automatically on the go-live date when your broadband service transfers to Plusnet.

Step 3: Plug in your Plusnet router on the go-live date

In advance of your broadband service switching over, Plusnet will send you a new Plusnet router through the post.

On the go-live date for your Plusnet broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Plusnet router. There'll be instructions inside the package on how you can set up the new Plusnet router.

Your new Plusnet router will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your EE router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Plusnet. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Plusnet router administration screen to change the Wi-Fi network details back to what you had before on EE.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Plusnet router.

Step 4: Return or recycle your old EE router

Once your new Plusnet broadband service goes live, your old EE broadband service will be cancelled automatically. You’ll receive a final bill from EE following the cancellation, which will reflect your usage of their service up until cancellation.

You can decide what you’d like to do with your old EE broadband hub (you can either keep it, return it or recycle it as you like). However, you should ensure it’s disposed of responsibly to reduce needless electronic waste. If you have an EE TV set-top box, this will need to be returned to EE within 30 days or you’ll be charged £175.

Start your switch from EE to Plusnet →

More Information

Please see the Plusnet website for more information about switching to their broadband service.

You can follow the instructions below if you're switching from Plusnet to EE Broadband.

Are you switching from EE to Plusnet instead? Tap for instructions.

Step 1: Check your Plusnet cancellation fee

To start with, check whether a cancellation fee will apply for ending your Plusnet broadband service.

If you’re already outside the minimum term of your contract with Plusnet, there will be no cancellation fees for ending your Plusnet broadband service. You’ll simply pay for your Plusnet service until the EE Broadband go-live date which will be given to you here.

If you’re still within the minimum term of your contract with Plusnet (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Plusnet broadband service. This cancellation fee depends on your plan but is typically between £9.63 and £12.15 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling Plusnet customer services on 0800 432 0200. Alternatively, there’s more information on how to calculate it within our guide to cancelling Plusnet.

Step 2: Order your EE Broadband service

To progress with your broadband switch from Plusnet to EE, go to EE’s website to order your new EE broadband service.

For more information, select the type of broadband service you're planning to switch to on EE:

At present, EE offers a range of home broadband plans including the following:

ServiceAverage SpeedContract LengthUpfront PriceMonthly Price
EE
EE Standard
10Mbps download18 month contract£10£22.50/month
EE
EE Fibre
36Mbps download18 month contract£0£27/month
EE
EE Fibre Plus
67Mbps download18 month contract£0£30/month

See all EE Broadband Deals →

During the online order process, EE will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from Plusnet to EE.

If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from EE. As long as you do this, EE will arrange for your phone number to be moved over to their service. Note that EE’s fibre broadband plans don’t currently include a home phone service. You’ll need to pay a little bit extra if you’d like to add a landline service to EE broadband.

There's no need for you to contact Plusnet to cancel your old home broadband service. This is because the old Plusnet service will be cancelled for you automatically on the go-live date when your broadband service transfers to EE.

Step 3: Plug in your EE Smart Hub on the go-live date

In advance of your broadband service switching over, EE will send you a new EE Smart Hub through the post. The exact router or hub you recieve from EE will depend on the plan you choose. Customers choosing ADSL will get the Bright Box 1 and customers choosing Fibre will get the EE Smart Hub. Customers with EE Smart Wi-Fi will get a EE Smart Wi-Fi Router and Disc.

On the go-live date for your EE broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new EE Smart Hub. There'll be instructions inside the package on how you can set up the new EE Smart Hub.

Your new EE Smart Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Plusnet router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by EE. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.

Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to EE Smart Hub administration screen to change the Wi-Fi network details back to what you had before on Plusnet.

If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new EE Smart Hub.

Step 4: Return or recycle your old Plusnet router

Once your new EE broadband service goes live, your old Plusnet broadband service will be cancelled automatically. You’ll receive a final bill from Plusnet following the cancellation, which will reflect your usage of their service up until cancellation.

If possible, it’s best to return or recycle your old Plusnet router if you’re no longer using it, but there’s no obligation to do this if you’d like to keep it for some reason.

If you’re using a Plusnet email address, this will normally be cancelled along with your Plusnet broadband service. To avoid this, contact Plusnet’s customer services team before your broadband service is cancelled and ask them to leave your email account open. There’s a small monthly charge for leaving your email account open (typically in the region of £1 per month). Email addresses provided by Plusnet end with @youraccountname.plus.com.

We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.

Start your switch from Plusnet to EE →

More Information

Please see the EE website for more information about switching to their broadband service.

Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.

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