It's easy changing your broadband provider between EE and Plusnet. Find out how in our step-by-step guide.
Whether you're changing your broadband provider from EE to Plusnet, or from Plusnet to EE, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:
Are you switching from EE to Plusnet, or from Plusnet to EE?
You can follow the instructions below if you're switching from EE to Plusnet Broadband.
Are you switching from Plusnet to EE instead? Tap for instructions.
Step 1: Check your EE cancellation fee
To start with, check whether a cancellation fee will apply for ending your EE broadband service.
If you’re already outside the minimum term of your contract with EE, there will be no cancellation fees for ending your EE broadband service. You’ll simply pay for your EE service until the Plusnet Broadband go-live date which will be given to you here.
If you’re still within the minimum term of your contract with EE (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your EE broadband service. This is typically around 25-35% of the remaining monthly charges for the rest of your minimum term. You can get a quote for what this exit fee will be by calling EE customer services on 0800 079 8586. Alternatively, there’s more information on how to calculate it within our guide to cancelling EE.
If you have an EE Pay Monthly mobile contract, you’ll lose your 5GB or 20GB mobile data boost when cancelling your EE broadband service.
Step 2: Order your Plusnet Broadband service
To progress with your broadband switch from EE to Plusnet, go to Plusnet’s website to order your new Plusnet broadband service.
For more information, select the type of broadband service you're planning to switch to on Plusnet:
At present, Plusnet offers a range of home broadband plans including the following:
| Service | Average Speed | Contract Length | Upfront Price | Monthly Price (may rise during contract) |
|---|---|---|---|---|
 Fibre | 66Mbps download | 24 month contract | £0 | £25.99/month |
Full Fibre 74 | 74Mbps download | 24 month contract | £0 | £27.99/month |
Full Fibre 145 | 145Mbps download | 24 month contract | £0 | £27.99/month |
Full Fibre 500 | 500Mbps download | 24 month contract | £0 | £33.99/month |
Full Fibre 300 | 300Mbps download | 24 month contract | £0 | £35.99/month |
Full Fibre 900 | 900Mbps download | 24 month contract | £0 | £44.99/month |
See all Plusnet Broadband Deals →
During the online order process, Plusnet will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from EE to Plusnet.
If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from Plusnet. As long as you do this, Plusnet will arrange for your phone number to be moved over to their service.
There's no need for you to contact EE to cancel your old home broadband service. This is because the old EE service will be cancelled for you automatically on the go-live date when your broadband service transfers to Plusnet.
Step 3: Plug in your Plusnet router on the go-live date
In advance of your broadband service switching over, Plusnet will send you a new Plusnet router through the post.
On the go-live date for your Plusnet broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new Plusnet router. There'll be instructions inside the package on how you can set up the new Plusnet router.
Your new Plusnet router will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your EE router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by Plusnet. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.
Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to Plusnet router administration screen to change the Wi-Fi network details back to what you had before on EE.
If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new Plusnet router.
Step 4: Return or recycle your old EE router
Once your new Plusnet broadband service goes live, your old EE broadband service will be cancelled automatically. You’ll receive a final bill from EE following the cancellation, which will reflect your usage of their service up until cancellation.
You can decide what you’d like to do with your old EE broadband hub (you can either keep it, return it or recycle it as you like). However, you should ensure it’s disposed of responsibly to reduce needless electronic waste. If you have an EE TV set-top box, this will need to be returned to EE within 30 days or you’ll be charged £175.
Start your switch from EE to Plusnet →
More Information
Please see the Plusnet website for more information about switching to their broadband service.
You can follow the instructions below if you're switching from Plusnet to EE Broadband.
Are you switching from EE to Plusnet instead? Tap for instructions.
Step 1: Check your Plusnet cancellation fee
To start with, check whether a cancellation fee will apply for ending your Plusnet broadband service.
If you’re already outside the minimum term of your contract with Plusnet, there will be no cancellation fees for ending your Plusnet broadband service. You’ll simply pay for your Plusnet service until the EE Broadband go-live date which will be given to you here.
If you’re still within the minimum term of your contract with Plusnet (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your Plusnet broadband service. This cancellation fee will depend on your plan but will typically be between £9.63 and £12.15 for each month remaining on your contract. You can get a quote for what this exit fee will be by calling Plusnet customer services on 0800 432 0200. Alternatively, there’s more information on how to calculate it within our guide to cancelling Plusnet.
Step 2: Order your EE Broadband service
To progress with your broadband switch from Plusnet to EE, go to EE’s website to order your new EE broadband service.
For more information, select the type of broadband service you're planning to switch to on EE:
At present, EE offers a range of home broadband plans including the following:
| Service | Average Speed | Contract Length | Upfront Price | Monthly Price (may rise during contract) |
|---|---|---|---|---|
 EE Fibre 50 | 50Mbps download | 24 month contract | £0 | £29.99/month |
EE Full Fibre 150 | 150Mbps download | 24 month contract | £0 | £29.99/month |
EE Fibre 36 | 36Mbps download | 24 month contract | £31.99 | £33.99/month |
EE Full Fibre 500 | 500Mbps download | 24 month contract | £0 | £34.99/month |
EE Fibre 67 | 67Mbps download | 24 month contract | £31.99 | £36.99/month |
EE Full Fibre 74 | 74Mbps download | 24 month contract | £31.99 | £36.99/month |
EE Full Fibre 300 | 300Mbps download | 24 month contract | £31.99 | £44.99/month |
EE Full Fibre Gigabit | 900Mbps download | 24 month contract | £31.99 | £59.99/month |
EE Full Fibre 1.6 Gigabit | 1600Mbps download | 24 month contract | £31.99 | £69.99/month |
During the online order process, EE will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from Plusnet to EE.
If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from EE. As long as you do this, EE will arrange for your phone number to be moved over to their service. Note that EE’s fibre broadband plans don’t currently include a home phone service. You’ll need to pay a little bit extra if you’d like to add a landline service to EE broadband.
There's no need for you to contact Plusnet to cancel your old home broadband service. This is because the old Plusnet service will be cancelled for you automatically on the go-live date when your broadband service transfers to EE.
Step 3: Plug in your EE Smart Hub on the go-live date
In advance of your broadband service switching over, EE will send you a new EE Smart Hub through the post. The exact router or hub you recieve from EE will depend on the plan you choose. Customers choosing ADSL will get the Bright Box 1 and customers choosing Fibre will get the EE Smart Hub. Customers with EE Smart Wi-Fi will get a EE Smart Wi-Fi Router and Disc.
On the go-live date for your EE broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new EE Smart Hub. There'll be instructions inside the package on how you can set up the new EE Smart Hub.
Your new EE Smart Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your Plusnet router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by EE. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.
Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to EE Smart Hub administration screen to change the Wi-Fi network details back to what you had before on Plusnet.
If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new EE Smart Hub.
Step 4: Return or recycle your old Plusnet router
Once your new EE broadband service goes live, your old Plusnet broadband service will be cancelled automatically. You’ll receive a final bill from Plusnet following the cancellation, which will reflect your usage of their service up until cancellation.
If possible, it’s best to return or recycle your old Plusnet router if you’re no longer using it, but there’s no obligation to do this if you’d like to keep it for some reason.
If you’re using a Plusnet email address, this will normally be cancelled along with your Plusnet broadband service. To avoid this, contact Plusnet’s customer services team before your broadband service is cancelled and ask them to leave your email account open. There’s a small monthly charge for leaving your email account open (typically in the region of £1 per month). Email addresses provided by Plusnet end with @youraccountname.plus.com.
We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.
Start your switch from Plusnet to EE →
More Information
Please see the EE website for more information about switching to their broadband service.
Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.
Andy said:
VM to Plusnet: “Step 3: Plug in your Plusnet router on the go-live date”
Plug the Plusnet router into what? Don’t they need to install the thing it gets plugged into, first?
Ken replied:
Hi Andy,
Thanks for your comment. Do you have an Openreach master socket (for fibre), or an Openreach modem/ONT (for full fibre)? If not, this will be installed by an engineer during their visit to your home. You’ll then be able to plug in your Plusnet Hub router into that.
Ken
Peter Stanley said:
Does Sky use underground fibre cable or fibre via the Openreach poles? I am currently with Virgin Media.
Ken replied:
Hi Peter,
Thanks for your comment. Sky uses the Openreach network. This can be delivered either via an underground duct or an overhead pole, depending on what is normally used in your area (e.g. if your neighbours have their telephone line delivered on a pole, the fibre optic cable will also come from that pole).
Hope this helps,
Ken
Andy said:
The easy switching wasn’t so easy for me. I was out of contract and switched from TalkTalk to Vodafone, I selected keep my old number and it said they would contact TalkTalk so I didn’t have to do anything. It to the date when Vodafone installed, that went fine. I hadn’t heard anything from TalkTalk about leaving so I rang them, Vodafone hadn’t informed them but oddly now my landline number is same for Vodafone as it is for TalkTalk so how that happens who knows. Anyway, now I have to pay an extra month to TalkTalk for a notice period. So if doing a switch I would always ring your current providor and tell them you are leaving.