Switching from O2 to Smarty? It's a straightforward process to keep your existing phone number.
Step 1: Obtain a PAC Code from O2
The first step is to contact O2 to obtain your Porting Authorisation Code (PAC Code).
If you're a Pay Monthly customer on O2, you can request a PAC Code by calling 202 on your O2 handset. Alternatively, dial 0344 8090202 from any other phone.
Alternatively, if you're a Pay As You Go customer on O2, request a PAC Code by calling 4445 on your O2 Pay As You Go handset. You can also call 0344 8090222 from any other phone.
You can request a PAC Code over the phone at any time during O2's opening hours:
|Monday - Friday||8.00am - 9.00pm|
|Saturday||8.00am - 8.00pm|
|Sunday||8.00am - 6.00pm|
Here are some key things to know:
- A PAC Code is 9 digits long and follows the format ABC 123 456.
- O2 must provide a PAC code within 2 hours of your request. If they don't, they must provide a valid reason for why the PAC Code can't be issued. Your right to a PAC code is enshrined within clause 18 of Ofcom's "General Conditions of Entitlement".
- Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC code will expire and you'll need to request a new one.
- You shouldn't close your account at O2: it'll end automatically when your phone number is transferred to Smarty.
Step 2: Order your new phone or SIM card from Smarty's website
You should now order your new phone or SIM card using the Smarty website. Please select the type of tariff you're intending to move to:
For a full list of available tariffs and the latest Smarty deals, please refer to this page on Smarty's website.
Smarty will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to Smarty.
Step 3: Give the PAC Code to Smarty
Once your new phone or SIM card arrives from Smarty, switch it on and make sure everything's working properly. If you need to return/replace the new phone or SIM card, please do this before the phone number transfer.
Once you're happy to continue with the phone number transfer, contact Smarty and provide them with your PAC Code.
Your PAC Code should be entered on Smarty's online form.
- You must provide the PAC Code to Smarty within 30 days of it being issued by O2. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from O2.
- O2 Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to Smarty.
Step 4: Phone Number Transferred (Next Working Day)
Once you've provided a PAC code to Smarty, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).
On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on Smarty. You should find that the Smarty phone or SIM card will now associated with your original phone number.
- If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
- Once the phone number has been transferred to Smarty, your account on O2 will automatically be closed. You'll receive a final bill from O2 for any outstanding charges.
Any Other Questions?
In case of any problems during the transfer of your phone number, you should contact your new mobile network (Smarty) with details of the problem.