Vodafone is the UK’s oldest mobile network. They offer 4G & 5G mobile services on a choice of personal and business mobile plans.
Vodafone was the UK’s first mobile network, launching all the way back in 1984. Over 35 years, the UK company has grown to become one of the world’s largest telecommunication providers, with its own mobile network in 25 countries.
Today, the company offers 2G, 3G, 4G and 5G coverage in the UK. This is available across a range of different price plans, including on both Pay Monthly and Pay As You Go. Alongside this, Vodafone offers home broadband (both through a 4G or 5G connection and also through a fixed-line fibre broadband connection).
In the following articles, you can learn more about Vodafone’s UK network, products and services.
jackie said:
My son has a £9 a month contract which has been going several months.
This month he has a bill for £250 for sending too many long text. This is taking advantage of children – not playing fair.
I want to escalate this. Being offered a goodwill £10 off the bill and then having the operator say “It was a pleasure chatting with you!” (was he actually in the conversation or do operators say that after all calls – it was not a pleasure on my part and for him to say that shows a complete lack of respect for me).
How to I escalate this – a £250 charge on a child’s phone is not blatantly taking advantage of those too young to know better.
How do I escalate this!
Ken replied:
Hi Jackie,
Sorry to hear about the surprise bill from Vodafone. You can escalate the issue by making a formal complaint. Vodafone should then assign a person to manage your complaint.
Best of luck,
Ken
Paul Chettle said:
1 have just bought a Nokia Lumia 520 and its eating air time its using over £2 aday with the phone switched off and no calls having been made.any ideas.
Ken replied:
Hi Paul,
Thanks for your comment. If your handset is switched off, my guess is there might be some subscription-based services active on your account (e.g. do you receive ringtones or any other premium rate text messages?) If you’re not sure what’s causing the charges, I’d recommend getting in touch with Vodafone Customer Services. They should be able to tell you where the charges are coming from and how you’re able to unsubscribe to the services.
Ken