There are three ways to cancel your contract with BT. Find out how to cancel your BT Mobile contract, including exit fees, notice periods and keeping your BT number.
If you've decided you want to end your BT Mobile contract, there are three different ways you can cancel your contract with them. The best way to cancel your BT Mobile plan depends on whether you're planning to join another network. It also depends on whether you'd like to keep your BT phone number, or whether you'd like to start afresh with a new one on your next mobile network.
In this article, we'll discuss the three different ways to cancel your contract with BT Mobile. We'll discuss the BT Mobile PAC Code process, the BT Mobile STAC Code process and BT Mobile's standard cancellation process. We'll also discuss any early exit fees and notice periods that might apply when ending your contract through each of the three methods. Finally, we'll share a couple of tips on how you might be able to avoid paying these extra charges.
Cancelling Your BT Mobile Contract
There are three ways to cancel your contract with BT Mobile. Please select the option that best applies to you:
- I'm joining another network and would like to keep my BT phone number
Follow the PAC Code process to cancel your BT Mobile contract and to take your phone number elsewhere.
- I'm joining another network and would like to start afresh with a new phone number
Use the STAC Code process to cancel your BT Mobile contract.
- I'm not moving to another mobile network
Follow BT Mobile's standard cancellation process (a 30-day notice period will apply).
How To Cancel Your BT Contract: The Three Different Ways
The following table shows a side-by-side comparison of the three ways to cancel your BT Mobile contract:
|BT Cancellation Process||Joining New Network?||Cancellation Method||Notice Period & Charges*|
|PAC Code||✔ Yes (with number)||Online, SMS or phone||Not required|
|STAC Code||✔ Yes (without number)||Online, SMS or phone||Not required|
|Standard Cancellation||✘ No||Phone||30 days' notice is required|
Read on to find out more about each cancellation process, including all the steps you'll need to take to cancel your contract with BT Mobile.
PAC Code Cancellation
You can get a PAC Code from BT Mobile in one of the following three ways:
- Online: You can get a PAC Code from BT by logging in to the My BT website. Once you've logged in, go to Mobile > Thinking of leaving BT.
- By Text Message: You can get a BT Mobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from BT.
- By Phone: You can get a PAC Code by calling BT Mobile. To do this, call them on 150 using your BT handset. Alternatively, dial 0800 800 150 from any other phone. You'll need to call during BT's opening hours (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 9am-6pm).
For step-by-step instructions on following the PAC Code process, please select the mobile network that you’re planning to join:
The PAC Code process is closely regulated by Ofcom (the UK's telecommunications regulator). You can therefore get a PAC Code from BT Mobile in three different ways: either online, by text message or phone call.
There's no need to give 30 days' notice to end your contract with a PAC Code. Providing you're outside the minimum term of your contract, BT Mobile can only charge you up until the date when your PAC Code is used. If you're inside the minimum term of your contract, early exit fees may still apply.
STAC Code Cancellation
BT Mobile's STAC Code cancellation process (Service Termination Authorisation Code) is also used when you're moving to another mobile network. However, with a BT STAC Code, you'll start afresh with a different phone number on your new mobile network.
For step-by-step instructions on how to follow the BT Mobile STAC Code process, please select the mobile network that you're planning to join:
Like the PAC Code cancellation process, the STAC Code process is also closely regulated by Ofcom. Compared to BT's standard cancellation process, the advantage of using a BT Mobile STAC Code when you're outside the minimum term of your contract is that BT will only be able to charge you up until the date your STAC Code is used (a 30-day notice period does not apply). If you're within the minimum term of your contract, an early exit fee may still apply.
BT Mobile Standard Cancellation
BT's standard cancellation process should only be used when you're not joining another mobile network. With the standard cancellation process, you'll need to call BT Mobile to tell them you want to end your contract. A 30 day notice period will then apply, over which you'll need to continue paying your normal monthly line rental.
Because the standard cancellation process involves a lot more hassle (including a phone call to BT customer services) and because it requires you to give 30 days' notice, we'd always recommend using the PAC Code or STAC Code process to cancel your contract where possible. In fact, you can simply order a free Pay As You Go SIM card from any mobile network (you'll then be able to follow the PAC Code or STAC Code process).
You can request a standard cancellation by calling BT Mobile customer services on 150. This is available from Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 9am-6pm.
If you're cancelling your contract within the first 14 days, you may still be within BT's cooling off period. In this case, early termination charges might not apply.
Early Exit Fees on BT
If you're inside the minimum term of your contract with BT Mobile, you'll need to pay something called an "early termination charge" (ETC) or "early exit fee". This will essentially pay off the remainder of your contract.
On BT Mobile, you’ll pay an early termination fee if you’re ending your contract early during the minimum initial term. This is described in clauses 14 to 18 of the BT Mobile consumer terms and conditions.
If you’re on a BT Mobile SIM Only plan, the early termination fee will be calculated as follows based on the remaining months on your plan:
|SIM Only Plan||Early Termination Fee|
|BT Mobile 500MB Plan||£6.25 per remaining month|
|BT Mobile 1GB Plan||£8.00 per remaining month|
|BT Mobile 2GB Plan||£8.00 per remaining month|
|BT Mobile 3GB Plan||£8.75 per remaining month|
|BT Mobile 6GB Plan||£12.00 per remaining month|
|BT Mobile 10GB Plan||£14.50 per remaining month|
|BT Mobile 15GB Plan||£16.25 per remaining month|
|BT Mobile 20GB Plan||£20.25 per remaining month|
|BT Mobile 25GB Plan||£22.00 per remaining month|
|BT Mobile 40GB Plan||£28.50 per remaining month|
If your BT Mobile plan was purchased with a handset, the early termination fee will depend on the “tier” classification of your handset (it’ll be between £9.75 and £70.75 per remaining month on your contract). Please see the BT Mobile price guide for further information on how to calculate these charges.
If you cancel your 24-month contract during the initial 6 month period, you may also need to return your handset to BT.
You can find out the early termination charge that applies to your contract by texting INFO to 85075.
An early exit fee will apply regardless of whichever cancellation process you follow. If it's likely you'll need to pay an early cancellation charge, consider the alternatives here that will allow you to side-step those charges (e.g. upgrading your mobile phone outside of the existing contract with BT, or using apps and accessories to improve the coverage at home).
If you're stuck within the minimum term of your BT Mobile contract, there may be alternatives to cancelling it (e.g. perhaps changing your handset outside of the BT Mobile contract or finding other ways to improve your coverage from BT).
If you'd like to reduce the size of your BT mobile phone bill, there may also be some alternative networks that will offer you a cheaper deal but with the same level of coverage as BT.
Changing Your Handset
If you're wanting to upgrade to a newer smartphone, you can follow the PAC Code or STAC Code cancellation process when moving to another mobile network.
If you're stuck within the minimum term of your BT Mobile contract, it's likely this would trigger an early termination charge. To avoid this, consider keeping your existing BT Mobile contract but changing your handset outside of it.
You can buy an unlocked SIM-free smartphone from retailers like Amazon, John Lewis and Argos. Your existing SIM card will slot inside the new handset, allowing you to use the remaining months on your contract. When your existing BT Mobile contract finally comes to an end, you can then switch to a lower-cost SIM-only deal.
Poor BT Mobile Coverage
If you'd like to cancel your contract due to poor mobile coverage from BT, it's likely that an early termination charge would still apply if you're inside the minimum term of your contract.
To avoid paying an unnecessary early termination fee, look to see if you're able to improve the coverage from BT. For instance, it might be possible to use a feature like Wi-Fi Calling for better indoor coverage on BT Mobile.
In addition, it's worth contacting BT customer services to see if anything else can be done to improve the coverage where you live. You can reach them by calling 150 from your BT mobile phone. For instance, there might be upcoming work scheduled in your area to improve the strength of the signal. Alternatively, BT Mobile might be able to provide you with apps or accessories to improve the coverage where you live.
Alternatives to BT Mobile
If you're fairly happy with the coverage you get on BT Mobile, you could consider getting a cheaper SIM-only deal that also piggybacks on EE coverage.
On ASDA Mobile, EE, Plusnet Mobile and Virgin Mobile, you'll get the same coverage as you currently get on BT Mobile. This is because all five mobile networks use coverage from EE.
You can use the following the interactive search tool to find an alternative to BT Mobile that also uses EE coverage:
Showing 50 of 50 price plans that match your criteria
For more information, see our full guide to mobile networks that use EE coverage.
For more information, read our in-depth guide to early exit fees and how to transfer your phone number to another network. You can also see the BT Mobile website for information about cancelling your contract.