There are three ways to cancel your contract with BT. Find out how to cancel your BT Mobile contract, including exit fees, notice periods and keeping your BT number.

Cancel BT Mobile ContractIf you've decided you want to end your BT Mobile contract, there are three different ways you can cancel your contract with them. The best way to cancel your BT Mobile plan depends on whether you're planning to join another network. It also depends on whether you'd like to keep your BT phone number, or whether you'd like to start afresh with a new one on your next mobile network.

In this article, we'll discuss the three different ways to cancel your contract with BT Mobile. We'll discuss the BT Mobile PAC Code process, the BT Mobile STAC Code process and BT Mobile's standard cancellation process. We'll also discuss any early exit fees and notice periods that might apply when ending your contract through each of the three methods. Finally, we'll share a couple of tips on how you might be able to avoid paying these extra charges.

Cancelling Your BT Mobile Contract

There are three ways to cancel your contract with BT Mobile. Please select the option that best applies to you:

How To Cancel Your BT Contract: The Three Different Ways

The following table shows a side-by-side comparison of the three ways to cancel your BT Mobile contract:

BT Cancellation ProcessJoining New Network?Cancellation MethodNotice Period & Charges*
PAC Code Yes (with number)Online, SMS or phoneNot required
STAC Code Yes (without number)Online, SMS or phoneNot required
Standard Cancellation NoPhone30 days' notice is required

* If you're within the minimum term of your contract, early exit fees from BT will apply on all three cancellation methods.

Read on to find out more about each cancellation process, including all the steps you'll need to take to cancel your contract with BT Mobile.

PAC Code Cancellation

BT Mobile
The most common way to cancel your contract with BT Mobile is by following the PAC Code process (also known as the Porting Authorisation Code process). This is the cancellation method you should normally use if you're leaving BT Mobile to join another mobile network. You’ll take your phone number with you to the new network when following the PAC Code process.

You can get a PAC Code from BT Mobile in one of the following three ways:

  1. Online: You can get a PAC Code from BT by logging in to the My BT website. Once you've logged in, go to Mobile > Thinking of leaving BT.
  2. By Text Message: You can get a BT Mobile PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from BT.
  3. By Phone: You can get a PAC Code by calling BT Mobile. To do this, call them on 150 using your BT handset. Alternatively, dial 0800 800 150 from any other phone. You'll need to call during BT's opening hours (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 9am-6pm).

For step-by-step instructions on following the PAC Code process, please select the mobile network that you’re planning to join:

PAC Code Finder: Transfer Your BT Mobile Phone Number To Another Network

Select your new mobile network:

  More Options

The PAC Code process is closely regulated by Ofcom (the UK's telecommunications regulator). You can therefore get a PAC Code from BT Mobile in three different ways: either online, by text message or phone call.

There's no need to give 30 days' notice to end your contract with a PAC Code. Providing you're outside the minimum term of your contract, BT Mobile can only charge you up until the date when your PAC Code is used. If you're inside the minimum term of your contract, early exit fees may still apply.

STAC Code Cancellation

BT Mobile's STAC Code cancellation process (Service Termination Authorisation Code) is also used when you're moving to another mobile network. However, with a BT STAC Code, you'll start afresh with a different phone number on your new mobile network.

For step-by-step instructions on how to follow the BT Mobile STAC Code process, please select the mobile network that you're planning to join:

STAC Code Finder: Leave BT Mobile Using A STAC Code

Select your new mobile network:

  More Options

Like the PAC Code cancellation process, the STAC Code process is also closely regulated by Ofcom. Compared to BT's standard cancellation process, the advantage of using a BT Mobile STAC Code when you're outside the minimum term of your contract is that BT will only be able to charge you up until the date your STAC Code is used (a 30-day notice period does not apply). If you're within the minimum term of your contract, an early exit fee may still apply.

BT Mobile Standard Cancellation

BT's standard cancellation process should only be used when you're not joining another mobile network. With the standard cancellation process, you'll need to call BT Mobile to tell them you want to end your contract. A 30 day notice period will then apply, over which you'll need to continue paying your normal monthly line rental.

Because the standard cancellation process involves a lot more hassle (including a phone call to BT customer services) and because it requires you to give 30 days' notice, we'd always recommend using the PAC Code or STAC Code process to cancel your contract where possible. In fact, you can simply order a free Pay As You Go SIM card from any mobile network (you'll then be able to follow the PAC Code or STAC Code process).

You can request a standard cancellation by calling BT Mobile customer services on 150. This is available from Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 9am-6pm.

If you're cancelling your contract within the first 14 days, you may still be within BT's cooling off period. In this case, early termination charges might not apply.

Early Exit Fees on BT

If you're inside the minimum term of your contract with BT Mobile, you'll need to pay something called an "early termination charge" (ETC) or "early exit fee". This will essentially pay off the remainder of your contract.

On BT Mobile, you’ll pay an early termination fee if you’re ending your contract early during the minimum initial term. This is described in clauses 14 to 18 of the BT Mobile consumer terms and conditions.

If you’re on a BT Mobile SIM Only plan, the early termination fee will be calculated as follows based on the remaining months on your plan:

SIM Only Plan Early Termination Fee
BT Mobile 500MB Plan £6.25 per remaining month
BT Mobile 1GB Plan £8.00 per remaining month
BT Mobile 2GB Plan £8.00 per remaining month
BT Mobile 3GB Plan £8.75 per remaining month
BT Mobile 6GB Plan £12.00 per remaining month
BT Mobile 10GB Plan £14.50 per remaining month
BT Mobile 15GB Plan £16.25 per remaining month
BT Mobile 20GB Plan £20.25 per remaining month
BT Mobile 25GB Plan £22.00 per remaining month
BT Mobile 40GB Plan £28.50 per remaining month

The early termination fee depends on how many months you have remaining in the minimum term of your contract. For instance, if you have 1.5 months remaining on the BT Mobile 6GB plan, you’ll pay an early termination fee of 1.5 months x £12.00 per month = £18.00 in total.

If your BT Mobile plan was purchased with a handset, the early termination fee will depend on the “tier” classification of your handset (it’ll be between £9.75 and £70.75 per remaining month on your contract). Please see the BT Mobile price guide for further information on how to calculate these charges.

If you cancel your 24-month contract during the initial 6 month period, you may also need to return your handset to BT.

You can find out the early termination charge that applies to your contract by texting INFO to 85075.

An early exit fee will apply regardless of whichever cancellation process you follow. If it's likely you'll need to pay an early cancellation charge, consider the alternatives here that will allow you to side-step those charges (e.g. upgrading your mobile phone outside of the existing contract with BT, or using apps and accessories to improve the coverage at home).

Alternatives

If you're stuck within the minimum term of your BT Mobile contract, there may be alternatives to cancelling it (e.g. perhaps changing your handset outside of the BT Mobile contract or finding other ways to improve your coverage from BT).

If you'd like to reduce the size of your BT mobile phone bill, there may also be some alternative networks that will offer you a cheaper deal but with the same level of coverage as BT.

Changing Your Handset

If you're wanting to upgrade to a newer smartphone, you can follow the PAC Code or STAC Code cancellation process when moving to another mobile network.

If you're stuck within the minimum term of your BT Mobile contract, it's likely this would trigger an early termination charge. To avoid this, consider keeping your existing BT Mobile contract but changing your handset outside of it.

You can buy an unlocked SIM-free smartphone from retailers like Amazon, John Lewis and Argos. Your existing SIM card will slot inside the new handset, allowing you to use the remaining months on your contract. When your existing BT Mobile contract finally comes to an end, you can then switch to a lower-cost SIM-only deal.

Poor BT Mobile Coverage

If you'd like to cancel your contract due to poor mobile coverage from BT, it's likely that an early termination charge would still apply if you're inside the minimum term of your contract.

To avoid paying an unnecessary early termination fee, look to see if you're able to improve the coverage from BT. For instance, it might be possible to use a feature like Wi-Fi Calling for better indoor coverage on BT Mobile.

In addition, it's worth contacting BT customer services to see if anything else can be done to improve the coverage where you live. You can reach them by calling 150 from your BT mobile phone. For instance, there might be upcoming work scheduled in your area to improve the strength of the signal. Alternatively, BT Mobile might be able to provide you with apps or accessories to improve the coverage where you live.

Alternatives to BT Mobile

BT Mobile CoverageIf you're fairly happy with the coverage you get on BT Mobile, you could consider getting a cheaper SIM-only deal that also piggybacks on EE coverage.

On ASDA Mobile, EE, Plusnet Mobile and Virgin Mobile, you'll get the same coverage as you currently get on BT Mobile. This is because all five mobile networks use coverage from EE.

You can use the following the interactive search tool to find an alternative to BT Mobile that also uses EE coverage:

How much data do you want on your plan each month?

How long are you willing to commit for on a contract?

Which networks would you be happy to take a plan from?

Showing 48 of 48 price plans that match your criteria

NetworkMinutesTextsInternetMonthly
Cost
Plusnet MobileUnlimitedUnlimited2.5GB£7.00
12 months
Plusnet MobileUnlimitedUnlimited2GB£7.00
1 month
ASDA Mobile300Unlimited2GB£7.00
No contract
Plusnet MobileUnlimitedUnlimited6GB£9.00
12 months
Virgin Mobile1,500Unlimited6GB£9.00
12 months
Plusnet MobileUnlimitedUnlimited4GB£9.00
1 month
Plusnet MobileUnlimitedUnlimited7GB£10.00
12 months
Plusnet MobileUnlimitedUnlimited6GB£10.00
1 month
ASDA Mobile600Unlimited4GB£10.00
No contract
EE1,000Unlimited2GB£10.00
No contract
Virgin Mobile5005002GB£10.00
No contract
EE100Unlimited2GB£10.00
No contract
Plusnet MobileUnlimitedUnlimited9GB£11.00
12 months
ASDA Mobile800Unlimited5GB£12.00
No contract
Plusnet MobileUnlimitedUnlimited8GB£12.50
1 month
Virgin Mobile5,000Unlimited25GB£15.00
12 months
ASDA Mobile1,000Unlimited8GB£15.00
No contract
Virgin Mobile1,0001,0006GB£15.00
No contract
EE2,000Unlimited5GB£15.00
No contract
EE500Unlimited5GB£15.00
No contract
BT MobileUnlimitedUnlimited2GB£15.00
12 months
EE1,000Unlimited2GB£15.00
No contract
BT MobileUnlimitedUnlimited5GB£17.00
12 months
EEUnlimitedUnlimited3GB£19.00
12 months
BT MobileUnlimitedUnlimited12GB£20.00
12 months
ASDA MobileUnlimitedUnlimited12GB£20.00
No contract
Virgin Mobile2,0002,00010GB£20.00
No contract
EE1,500Unlimited4GB£20.00
No contract
EEUnlimitedUnlimited20GB£21.00
12 months
Plusnet MobileUnlimitedUnlimited18GB£22.00
1 month
BT MobileUnlimitedUnlimited15GB£23.00
12 months
EEUnlimitedUnlimited50GB£24.00
12 months
EEUnlimitedUnlimited3GB£24.00
12 months
Virgin Mobile5,000Unlimited50GB£25.00
12 months
ASDA MobileUnlimitedUnlimited15GB£25.00
No contract
EE3,000Unlimited10GB£25.00
No contract
EE2,000Unlimited8GB£25.00
No contract
Virgin MobileUnlimitedUnlimitedUnlimited£27.00
12 months
EEUnlimitedUnlimited80GB£27.00
12 months
BT MobileUnlimitedUnlimited20GB£27.00
12 months
EEUnlimitedUnlimited20GB£27.00
12 months
EE3,000Unlimited20GB£30.00
No contract
EE3,000Unlimited16GB£30.00
No contract
EEUnlimitedUnlimited40GB£32.00
12 months
EEUnlimitedUnlimited20GB£32.00
12 months
EEUnlimitedUnlimited40GB£37.00
12 months
BT MobileUnlimitedUnlimited60GB£40.00
12 months
EEUnlimitedUnlimited60GB£47.00
12 months

For more information, see our full guide to mobile networks that use EE coverage.

More Information

For more information, read our in-depth guide to early exit fees and how to transfer your phone number to another network. You can also see the BT Mobile website for information about cancelling your contract.

Your Comments 235 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 235 comments from readers. You can add your own comment here.

  • Is it possible for me to use the PAC to transfer to Giffgaff, for example, but still maintain my monthly repayments on my credit agreement with Sky on my mobile device? So can I JUST cancel my mobile bill?

    • Hi Emily,
      Thanks for your comment. I believe Sky Mobile has a “linked split contract”, where you need to pay off your handset repayment plan/credit agreement at the same time as cancelling your airtime plan. Ofcom are currently looking into this, and have proposed some changes to the law to improve fairness for consumers.
      Ken

  • my contract with vodafone ends on the 12-11-2019, i have been told that i have to wait until the 29th of August to start the terminating process. If I do not inform them of my intention to terminate what happens then. I will probably go pay as you go because I hardly use my phone. What exactly do I do to terminate my contract

    • Hi there,
      You can start the cancellation process whenever you like, but there’ll be an early exit fee from Vodafone depending on the date. To reduce the early exit fees that are payable, I’d probably look to transfer elsewhere around November when you’re approaching the end of your contract.
      Hope this helps,
      Ken

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