It's easy changing your broadband provider between NOW and TalkTalk. Find out how in our step-by-step guide.
Whether you're changing your broadband provider from NOW to TalkTalk, or from TalkTalk to NOW, it's a straightforward process. Start by letting us know in which direction you'd like to change your provider:
Are you switching from NOW to TalkTalk, or from TalkTalk to NOW?
You can follow the instructions below if you're switching from NOW to TalkTalk Broadband.
Are you switching from TalkTalk to NOW instead? Tap for instructions.
Step 1: Check your NOW cancellation fee
To start with, check whether a cancellation fee will apply for ending your NOW broadband service.
If you’re already outside the minimum term of your contract with NOW, there will be no cancellation fees for ending your NOW broadband service. You’ll simply pay for your NOW service until the TalkTalk Broadband go-live date which will be given to you here.
If you’re still within the minimum term of your contract with NOW (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your NOW broadband service. The cancellation fee for NOW Broadband depends on your plan but is typically between £10.32 and £11.81 for each remaining month on your plan. You can get a quote for what this exit fee will be by calling NOW customer services on 03303 323 050. Alternatively, there’s more information on how to calculate it within our guide to cancelling NOW.
If you have any NOW TV memberships such as an Entertainment Membership, a Cinema Membership or a Sports Membership, these are separate from your NOW Broadband service and will need to be cancelled separately.
Step 2: Order your TalkTalk Broadband service
To progress with your broadband switch from NOW to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service.
For more information, select the type of broadband service you're planning to switch to on TalkTalk:
At present, TalkTalk offers a range of home broadband plans including the following:
| Service | Download Speed | Monthly Cost (will rise each April by £3) |
|
|---|---|---|---|
 Fibre 35 | 38Mbps average download | £26.00 per month No upfront fee 18 month contract | See deal |
Fast Broadband | 11Mbps average download | £26.95 per month plus £15.00 upfront 18 month contract | See deal |
Fibre 65 | 67Mbps average download | £28.00 per month plus £4.95 upfront 18 month contract | See deal |
Full Fibre 150 | 152Mbps average download | £29.00 per month No upfront fee 18 month contract | See deal |
Fibre 150 | 145Mbps average download | £35.00 per month plus £9.95 upfront 18 month contract | See deal |
Full Fibre 500 | 525Mbps average download | £39.00 per month No upfront fee 18 month contract | See deal |
Fibre 250 | 290Mbps average download | £39.00 per month plus £9.95 upfront 18 month contract | See deal |
Full Fibre 900 | 944Mbps average download | £49.00 per month No upfront fee 18 month contract | See deal |
See all TalkTalk Broadband Deals →
During the online order process, TalkTalk will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from NOW to TalkTalk.
If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from TalkTalk. As long as you do this, TalkTalk will arrange for your phone number to be moved over to their service.
There's no need for you to contact NOW to cancel your old home broadband service. This is because the old NOW service will be cancelled for you automatically on the go-live date when your broadband service transfers to TalkTalk.
Step 3: Plug in your TalkTalk Hub on the go-live date
In advance of your broadband service switching over, TalkTalk will send you a new TalkTalk Hub through the post.
On the go-live date for your TalkTalk broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new TalkTalk Hub. There'll be instructions inside the package on how you can set up the new TalkTalk Hub.
Your new TalkTalk Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your NOW router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by TalkTalk. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.
Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to TalkTalk Hub administration screen to change the Wi-Fi network details back to what you had before on NOW.
If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new TalkTalk Hub.
Step 4: Return or recycle your old NOW router
Once your new TalkTalk broadband service goes live, your old NOW broadband service will be cancelled automatically. You’ll receive a final bill from NOW following the cancellation, which will reflect your usage of their service up until cancellation.
After the transfer of your service to TalkTalk, there’s no need to return your old NOW Broadband Hub if you’d like to keep it. However, it’s best to return it if possible to minimise your environmental footprint and waste. It’s free to return your old NOW Broadband Hub - simply print a returns label from their website and send it back to them in the post.
Start your switch from NOW to TalkTalk →
More Information
Please see the TalkTalk website for more information about switching to their broadband service.
You can follow the instructions below if you're switching from TalkTalk to NOW Broadband.
Are you switching from NOW to TalkTalk instead? Tap for instructions.
Step 1: Check your TalkTalk cancellation fee
To start with, check whether a cancellation fee will apply for ending your TalkTalk broadband service.
If you’re already outside the minimum term of your contract with TalkTalk, there will be no cancellation fees for ending your TalkTalk broadband service. You’ll simply pay for your TalkTalk service until the NOW Broadband go-live date which will be given to you here.
If you’re still within the minimum term of your contract with TalkTalk (i.e. the initial 12 months, 18 months or 24 months you signed up for), an early exit fee will apply for ending your TalkTalk broadband service. This is typically between £5 and £10.50 per remaining month on your contract. You can get a quote for what this exit fee will be by calling TalkTalk customer services on 0345 172 0088. Alternatively, there’s more information on how to calculate it within our guide to cancelling TalkTalk.
If you’re not sure when your TalkTalk broadband contract comes to an end, you can check your contract end date in the My Package section of your TalkTalk online account. Alternatively, your contract end date should also be listed on your bills from TalkTalk.
If you have TalkTalk TV, this will be cancelled along with your TalkTalk broadband service.
Step 2: Order your NOW Broadband service
To progress with your broadband switch from TalkTalk to NOW, go to NOW’s website to order your new NOW broadband service.
For more information, select the type of broadband service you're planning to switch to on NOW:
At present, NOW offers a range of home broadband plans including the following:
| Service | Download Speed | Monthly Cost (may rise during contract) |
|
|---|---|---|---|
 Superfast | 61Mbps average download | £23.00 per month No upfront fee 24 month contract | See deal |
Full Fibre 75 | 75Mbps average download | £23.00 per month No upfront fee 24 month contract | See deal |
Full Fibre 100 | 100Mbps average download | £25.00 per month No upfront fee 24 month contract | See deal |
Full Fibre 300 | 300Mbps average download | £30.00 per month No upfront fee 24 month contract | See deal |
During the online order process, NOW will give you an expected download speed as well as a minimum guaranteed speed for your service. Both of these will be specific to your address. You'll also be given a go-live date for when your broadband service will transfer from TalkTalk to NOW.
If you'd like to keep your current home phone or landline number, remember to provide this phone number when ordering your broadband package from NOW. As long as you do this, NOW will arrange for your phone number to be moved over to their service.
There's no need for you to contact TalkTalk to cancel your old home broadband service. This is because the old TalkTalk service will be cancelled for you automatically on the go-live date when your broadband service transfers to NOW.
Step 3: Plug in your NOW Broadband Hub on the go-live date
In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post.
On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. When this happens, it'll be time to plug in your new NOW Broadband Hub. There'll be instructions inside the package on how you can set up the new NOW Broadband Hub.
Your new NOW Broadband Hub will initially be configured with a different Wi-Fi network name (SSID) and password. On all of the devices that were previously connected to your TalkTalk router, you'll therefore need to sign in again to the Wi-Fi network using the new details provided by NOW. For instance, you may need to log in again on your laptop, tablet, smartphone, smart TV and other smart home devices.
Alternatively, if it's too much hassle setting up Wi-Fi again on all of your devices, you can log in to NOW Broadband Hub administration screen to change the Wi-Fi network details back to what you had before on TalkTalk.
If you’re using a Wi-Fi repeater or a mesh networking solution such as BT Whole Home Wi-Fi or Google Nest Wi-Fi, you’ll need to set it up again at this point to work with your new NOW Broadband Hub.
Step 4: Return or recycle your old TalkTalk router
Once your new NOW broadband service goes live, your old TalkTalk broadband service will be cancelled automatically. You’ll receive a final bill from TalkTalk following the cancellation, which will reflect your usage of their service up until cancellation.
Once the transfer is complete, you’ll still have your old TalkTalk broadband router. If they ask for the old router back, you’ll be sent a pre-paid postage bag for thr return. You’ll then have 42 days to return your router to TalkTalk.
If you’re using a TalkTalk e-mail address, this will be cancelled along with your TalkTalk broadband service. You’ll need to pay £5/month or £50/year for TalkTalk’s Mail Plus service if you’d like to keep it. This allows you to keep up to five TalkTalk email addresses (normally ending in @talktalk.net, @tiscali.co.uk, @lineone.net or a number of other domain names).
We'd typically recommend signing up for a free email provider instead (such as Gmail or Outlook.com). These free email services aren’t linked to your broadband provider so you can easily change your broadband service again in the future with a lot less hassle.
Start your switch from TalkTalk to NOW →
More Information
Please see the NOW website for more information about switching to their broadband service.
Alternatively, for further information, read our in-depth guides to switching broadband provider or cancelling your home broadband service in the UK.
Andy said:
VM to Plusnet: “Step 3: Plug in your Plusnet router on the go-live date”
Plug the Plusnet router into what? Don’t they need to install the thing it gets plugged into, first?
Ken replied:
Hi Andy,
Thanks for your comment. Do you have an Openreach master socket (for fibre), or an Openreach modem/ONT (for full fibre)? If not, this will be installed by an engineer during their visit to your home. You’ll then be able to plug in your Plusnet Hub router into that.
Ken
Peter Stanley said:
Does Sky use underground fibre cable or fibre via the Openreach poles? I am currently with Virgin Media.
Ken replied:
Hi Peter,
Thanks for your comment. Sky uses the Openreach network. This can be delivered either via an underground duct or an overhead pole, depending on what is normally used in your area (e.g. if your neighbours have their telephone line delivered on a pole, the fibre optic cable will also come from that pole).
Hope this helps,
Ken
Andy said:
The easy switching wasn’t so easy for me. I was out of contract and switched from TalkTalk to Vodafone, I selected keep my old number and it said they would contact TalkTalk so I didn’t have to do anything. It to the date when Vodafone installed, that went fine. I hadn’t heard anything from TalkTalk about leaving so I rang them, Vodafone hadn’t informed them but oddly now my landline number is same for Vodafone as it is for TalkTalk so how that happens who knows. Anyway, now I have to pay an extra month to TalkTalk for a notice period. So if doing a switch I would always ring your current providor and tell them you are leaving.