Upgrading to a new handset or SIM card on Virgin Mobile? You won't need a PAC Code to keep your current phone number.
Step 1: Order your new phone or SIM card from Virgin Mobile's website
As you're staying on Virgin Mobile, it's not necessary to obtain a PAC Code. Instead, you can process your phone number transfer internally inside of Virgin Mobile.
Start by ordering your new phone or SIM card using the Virgin Mobile website. Please select the type of tariff you're intending to move to:
If you're looking for a SIM card from Virgin Mobile, the following deals are currently most popular:
| Network | Data | Monthly Cost | |
|---|---|---|---|
| No price plans could be found matching this criteria. | |||
For a full list of available tariffs and the latest Virgin Mobile deals, please refer to this page.
Alternatively, if you're upgrading your Virgin Mobile plan through a reseller, tap on their logo for more information:
Step 2: Contact Virgin Mobile To Transfer Your Phone Number
After receiving your new phone or SIM card, please contact Virgin Mobile to transfer your phone number to the new plan. You can do this by calling 789 from your Virgin Mobile handset. Alternatively, dial 0345 6000 789 from any other phone.
You can contact Virgin Mobile at any time during their opening hours:
| Monday - Friday | 8am - 11.59pm |
|---|---|
| Saturday | 8am - 11.59pm |
| Sunday | 8am - 11.59pm |
View Latest Deals from Virgin Mobile →
Any Other Questions?
In case of any problems during the transfer of your phone number, you should contact your new mobile network (Virgin Mobile) with details of the problem.
If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.
← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"
Ian t said:
Hi.
I currently have a new contract sim and new phone. IPhone XR with Virgin.
Boxed and ready to go along with the use of contract.
I also have a pay as you go Number with Virgin.
However want to be advised and confident on the best way to do this as I have a pay as you go Virgin contract and want to keep my number and switch it to the new phone. I have also obtained the PAC number.
As customer services aren’t available at this time ( understand due to the Covid 19) and have been on hold for at least 1-2 hours a day please advise on the easiest and best way to complete this quickly. Thanks in advance for your help.
Ken replied:
Hi Ian,
Thanks for your comment. Usually the best thing to do would be to ask Virgin Mobile Customer Services to do this for you. However, as a workaround, it is also possible to transfer your phone number to another network and then back onto Virgin. You can get a free Pay As You Go SIM card from another network for the purposes of doing this.
Hope this helps,
Ken
Vic Foster said:
Hi, I have a very old Nokia 6230i mobile phone with a Virgin pay as you go SIM card. I want to transfer this into a Samsung Galaxy J3 so that I can keep my number and use the SIM card on the same basis as before. As the SIM card is too big, so I’m not sure how to do it.
Can you help?
Thank you.
Ken replied:
Hi Vic,
Thanks for your comment. As you aren’t planning to change mobile networks, it isn’t necessary for you to use a PAC Code. Instead, simply follow the instructions in my guide on how to replace your current SIM card with a smaller Micro SIM or Nano SIM.
Hope this helps!
Ken
Barbara Colclough said:
I would like to transfer my current Virgin number to a new phone with a new Virgin SIM card. Please advise if and how this can be done.
Thanks Barbara Colclough
Ken replied:
Hi Barbara,
Thanks for your comment. The simplest way to do this is just to place your existing Virgin SIM card in the new handset! However, if you need to move the phone number from one SIM card to another, this is something that Virgin Mobile Customer Services should be able to do for you (dial 789 from your Virgin Mobile handset).
Ken