Switching from Virgin Mobile to ASDA Mobile? It's a straightforward process to keep your existing phone number.

Virgin Mobile
ASDA Mobile

Step 1: Get a PAC Code from Virgin Mobile

If you’d like to move your phone number from Virgin Mobile to ASDA Mobile, the first step is getting your Porting Authorisation Code (or PAC Code) from Virgin Mobile.

There are three ways to get a PAC Code from Virgin Mobile:

  1. Online: You can get a PAC Code from Virgin Mobile by logging in to the Virgin Mobile Account website.
  2. By Text Message: You can get a Virgin Mobile PAC Code sent to you via SMS text message. Text PAC followed by your date of birth in DD/MM/YYYY format to 65075 to receive a PAC Code from Virgin Mobile.
  3. By Phone: You can get a PAC Code by calling Virgin Mobile. To do this, call them on 789 using your Virgin Mobile handset. Alternatively, dial 0345 6000 789 from any other phone. You'll need to call during Virgin Mobile's opening hours (Monday-Friday 8am-11.59pm, Saturday 8am-11.59pm, Sunday 8am-11.59pm).

Here are some key things to know:

  • The PAC Code from Virgin Mobile should consist of six numbers with VRG at the start (e.g. VRG 123 456).
  • Your PAC Code is valid for 30 days. If you don't use it during this time, the PAC Code will expire and you'll need to request a new one.
  • You shouldn't close your account at Virgin Mobile: it'll be closed automatically when your phone number is transferred to ASDA Mobile.

Still in contract with Virgin Mobile? If so, you may need to pay an early exit fee on your bill from Virgin Mobile. To find out how much this would be, text INFO followed by your date of birth in DD/MM/YYYY format to 87075.

Don’t want to keep your Virgin Mobile phone number? You can switch to ASDA Mobile without taking your phone number with you. If you'd like to do this, get a STAC Code from Virgin Mobile instead.

Virgin Mobile STAC Code (Leave Virgin Mobile Without Keeping Your Number)

If you’d like to leave Virgin Mobile without keeping your phone number, you’ll need to request a STAC Code rather than a PAC Code. There are three ways to get a STAC Code from Virgin Mobile:

  1. Online: You can get a STAC Code from Virgin Mobile by logging in to the Virgin Mobile Account website.
  2. By Text Message: You can get a Virgin Mobile STAC Code sent to you via SMS text message. Text STAC followed by your date of birth in DD/MM/YYYY format to 75075 to receive a STAC Code from Virgin Mobile.
  3. By Phone: You can get a STAC Code by calling Virgin Mobile. Call them on 789 using your Virgin Mobile handset. Alternatively, dial 0345 6000 789 from any other phone. You'll need to call during Virgin Mobile's opening hours (Monday-Friday 8am-11.59pm, Saturday 8am-11.59pm, Sunday 8am-11.59pm).

Once you’ve gotten your STAC Code from Virgin Mobile, the rest of the process for joining ASDA Mobile remains the same.

Step 2: Order your new phone or SIM card from ASDA Mobile's website

You should now order your new phone or SIM card using the ASDA Mobile website. Please select the type of tariff you're intending to move to:

For a full list of available tariffs and the latest ASDA Mobile deals, please refer to this page on ASDA Mobile's website.

ASDA Mobile will assign you with a temporary phone number during the transition process. This will allow you to test out the service before you finally transfer your phone number to ASDA Mobile.

Step 3: Give the PAC Code to ASDA Mobile

Once your new phone or SIM card arrives from ASDA Mobile, switch it on and make sure everything's working properly. If, for whatever reason, you need to return or change the handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the phone number transfer, contact ASDA Mobile and provide them with your PAC Code from Virgin Mobile.

You can give the PAC Code to ASDA Mobile by calling 2732 on your ASDA Mobile handset. You can also call 0800 079 2732 from any other phone.

If you have a STAC Code from Virgin Mobile rather than a PAC Code, this can be provided to ASDA Mobile in the exact same way.

Remember:

  • You must provide the PAC Code to ASDA Mobile within 30 days of it being issued by Virgin Mobile. If the PAC Code has already expired, you'll need to return to step 1 and request a new PAC Code from Virgin Mobile.
  • Virgin Mobile Pay As You Go customers: Try to use up your remaining credit as it can't be transferred to ASDA Mobile.

Step 4: Phone Number Transferred (Next Working Day)

Once you've provided a PAC code to ASDA Mobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

On the day of the transfer, you'll momentarily lose coverage on both mobile networks. When this happens, restart your handset on ASDA Mobile. You should find that the ASDA Mobile phone or SIM card will now associated with your original phone number.

  • If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
  • Once the phone number has been transferred to ASDA Mobile, your account on Virgin Mobile will automatically be closed. You'll receive a final bill from Virgin Mobile for any outstanding charges.

Get the Latest Deals from ASDA Mobile →

Any Other Questions?

In case of any problems during the transfer of your phone number, you should contact your new mobile network (ASDA Mobile) with details of the problem.

If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.

← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"

Your Comments 1,860 so far

We'd love to hear your comments on transferring a phone number from Virgin Mobile to ASDA Mobile. The comments below are from people who've made the same transfer. You can add your own comments here.

To view all 1860 comments about transferring a phone number, please visit the main PAC Code article.

  • How long does it take for the number to port over…from virgin paygo to asda mobile? It’s nearly 24 hrs now and i haven’t been notified of anything….number hasn’t ported over either??

    • Hi Jk,
      It should normally take about one working day for your phone number to move over – you can see the table here for the expected timeline for the transfer. If it’s taking longer than expected, you should contact your new network (ASDA Mobile in this case) who should be able to give you an update on it.
      Ken

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