Upgrading to a new handset or SIM card on O2? You won't need a PAC Code to keep your current phone number.
Step 1: Order your new phone or SIM card from O2's website
As you're staying on O2, it's not necessary to obtain a PAC Code. Instead, you can process your phone number transfer internally inside of O2.
Start by ordering your new phone or SIM card using the O2 website. Please select the type of tariff you're intending to move to:
For a full list of available tariffs and the latest O2 deals, please refer to this page.
Step 2: Contact O2 To Transfer Your Phone Number
After receiving your new phone or SIM card, please contact O2 to transfer your phone number to the new plan. You can do this by calling 202 from your O2 handset. Alternatively, dial 0344 8090202 from any other phone.
You can contact O2 at any time during their opening hours:
|Monday - Friday||8.00am - 9.00pm|
|Saturday||8.00am - 8.00pm|
|Sunday||8.00am - 6.00pm|
Any Other Questions?
In case of any problems during the transfer of your phone number, you should contact your new mobile network (O2) with details of the problem.