Transfer A Phone Number Within iD Mobile: Step-By-Step Instructions

Your Comments 1,966 so far

We'd love to hear your comments on transferring a phone number within iD Mobile. The comments below are from people who've made the same transfer. You can add your own comments here.

To view all 1966 comments about transferring a phone number, please visit the main PAC Code article.

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  Tsai said:

  July 29, 2019 at 1:02 pm

  I wanted to change a pay as you go ID account to a pay monthly and keep my number but was told this is not possible. When I suggested I take my number to a new provider using a pac code and then transfer it back to an ID pay monthly account using a pac code again they said it wasn’t possible either. Is this true?

  • 

    Ken replied:

    August 15, 2019 at 11:44 am

    Hi Tsai,
    Thanks for your comment. There’s absolutely nothing to stop you from porting your iD Mobile phone number out to another network, and then back in to a new Pay Monthly account 🙂 You can get a free Pay As You Go SIM card for this purpose here.
    Most good mobile networks should normally allow you to upgrade directly without needing to port your phone number to another network first, so I think this is simply a case of iD Mobile’s IT infrastructure being a bit behind the times!
    Ken

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  Lisa said:

  October 29, 2016 at 5:55 pm

  Hi Ken
  Hope you can help me. I took out 2 contracts with Carphone Warehouse last weekend upgrading to a new phone with ID. When I was charging the mobiles I noticed that my boyfriend’s mobile had already been used. There were emails on from last July and data had already been used. I went back to CW had told the man who had sorted the contracts what he’d done and the reply I got was he didn’t realise it was a shop phone he’d given me and said I had to get in touch with ID to sort the data out. He gave me a new mobile but with the same sim card. They weren’t helpful at all. I rang ID the next day and told the lady what had happened and she said they should have given me a brand new phone and sim card. She was very apologetic and said if I go back to CW and tell them to ring ID they will change my contact to a better deal at the same price. During the week I got the pac code and transferred the old numbers onto the new mobiles. I went into CW today and told them I’d spoken to someone at ID and they told me they had to ring ID to get the deal changed over. While I was waiting they cancelled both contracts before they rang ID and took the phones off me. I asked if they were going to ring them and I think it was the manager , rang the number but gave me the phone as they don’t speak to ID about upgrades! So I had to sort new contracts out but because our old numbers had already been transferred we had to have new numbers! If they hadn’t cancelled the contracts beforehand and explained what had to be done to keep the numbers we wouldn’t have lost them. I’ve made a complaint against the CW store with ID and CW. The regional manager should be getting in touch with me next week. Do you know if there is any way of keeping the numbers without changing networks and cancelling the contracts again? If I have to do that we have to send the mobiles back to ID and will be without a phone again. I have never come across customer service as bad as this before. Hope you can help. Thank you.

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    Ken replied:

    October 31, 2016 at 7:46 pm

    Hi Lisa,
    Sorry to hear about the problems you experienced on iD Mobile. Unfortunately, I’m not able to help with the complaint as I don’t know all of the details of the situation. However, with regards to keeping the phone number, this is something you’ll need to ask iD Mobile to do for you. Sorry: I know this probably isn’t very helpful, but the only other alternative would be asking for a PAC Code and moving your phone number over to another network.
    Ken

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  Michael said:

  February 23, 2016 at 12:34 pm

  Yeah I’m also with ID mobile wanting to change to a better tariff to which they are not capable of doing, its just crazy you have to leave to come back to change your plan………

  All in all the network is fine but when it comes to changing your plan good luck!! So frustrating.

  Raised a complaint and you will simply get no where, as they just simply repeat they do not have the facility to change plan.

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  Laura said:

  December 18, 2015 at 9:58 am

  Hi Ken,

  I was wondering if you could shed some light on my situation…

  I have been with iD mobile for a few months on a sim only contract when I noticed they were offering a much better deal for the same money so I wanted to switch within the same network. I was told that they don’t have the abilities to do this yet as they are relatively new, so would have to end my contract, port my number out to a different network, and then port it back in to a new contract.

  So I cancelled my initial iD contract, with 30 days notice and got my PAC code which I used to port my number out to 3 mobile on a pay-as-you-go sim card. Once this had gone through, I then requested a PAC code from 3 mobile to transfer my number back to iD.

  I set up a new, much better tarrif contract with iD mobile and attempted to use the PAC code 3 mobile had given me to transfer my old number from 3 to iD. This was done via their website, but I immediately got an error message. I then called up iD mobile to query the error message and they suggested it was because it was a Friday and it would go through after the weekend. Needless to say, it never transferred, so I called them again, this time they suggested it may be a problem with the PAC code, and I should contact my old provider (3 mobile) to check the PAC code was correct. So next I contact 3 mobile, who said they couldn’t provide a new PAC code as the code had already been used and the account was closed. I relayed this message back to iD mobile and their next suggestion was that my number had somehow been ported back to my old account, which is now closed, and that there is not much chance of me getting my number back. Their IT department are now looking into the matter, but may take up to a week to get back to me with any further detail.

  I’m confused as to how this can have happened, surely if I ported my number out of iD to 3mobile then the old account would have been closed – how could someone then port the number back to a closed account?

  Any help/advise would be very much appreciated!

  • 

    Ken replied:

    December 22, 2015 at 4:40 pm

    Hi Laura,
    Thanks for your comment. Sorry, this isn’t something I’m able to help with, as it’s an account-specific question relating to your port. I’m not really sure how the systems are set up at iD Mobile and how your number might have accidentally been ported in to the wrong account. So sorry – though please do keep me updated as I’m sure other readers of this website could also find this info useful.
    Ken

  • 

    Kae replied:

    February 4, 2016 at 10:11 pm

    Hello Laura,
    Just read about you’re issue with ID mobile.
    I am in the same situation, they have been messing me around for almost 3 weeks. They keep saying they are trying to retrieve my number.
    Did you get your number back?
    I’m considering taking the matter to court because I need that number.
    I’ve had it for 20years.
    Please let me know the outcome of your case.

    Cheers Kae.

    • 

      Laura replied:

      February 5, 2016 at 5:00 pm

      Hi Kae,

      Yes! Good news…I finally got it back after about a month. Was a very long process of not much information and calling the customer service team daily but got there in the end. I also found contacting them on Twitter got a better response.

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  Mike said:

  December 11, 2015 at 5:22 pm

  Hi,

  In respect of your piece above on upgrading or changing an ID Mobile plan, I’ve just called them to do just this and the only option they provided was to cancel my contract and apply for a new sim on the plan I want to change and port the number.

  Bonkers.

  Mike