Upgrading to a new handset or SIM card on giffgaff? You won't need a PAC Code to keep your current phone number.
Step 1: Order your new phone or SIM card from giffgaff's website
As you're staying on giffgaff, it's not necessary to obtain a PAC Code. Instead, you can process your phone number transfer internally inside of giffgaff.
Start by ordering your new phone or SIM card using the giffgaff website. Please select the type of tariff you're intending to move to:
If you're looking for a SIM card from giffgaff, the following deals from £6/month are currently most popular:
| Network | Data | Monthly Cost | |
|---|---|---|---|
| 2GB data | £6.00 per month 1 month rolling | See deal |
| 6GB data | £8.00 per month 18 month contract | See deal |
Offer ends 4th Dec | 60GB data | £10.00 per month 18 month contract | See deal |
Offer ends 4th Dec | 120GB data | £15.00 per month 18 month contract | See deal |
| Unlimited data | £25.00 per month 18 month contract | See deal |
For a full list of available tariffs and the latest giffgaff deals, please refer to this page.
Step 2: Contact giffgaff To Transfer Your Phone Number
After receiving your new phone or SIM card, please contact giffgaff to transfer your phone number to the new plan. You can do this by calling from your giffgaff handset. Alternatively, dial from any other phone.
You can contact giffgaff at any time during their opening hours:
| Monday - Friday | Closed |
|---|---|
| Saturday | Closed |
| Sunday | Closed |
View Latest Deals from giffgaff →
Any Other Questions?
In case of any problems during the transfer of your phone number, you should contact your new mobile network (giffgaff) with details of the problem.
If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.
← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"
Dev said:
Giffgaff sim lost! Got new sim but unable to request PAC via old sim as you require the old sim to text and request your PAC to keep the old number. Any way around this please?
Ken replied:
Hi Dev,
Thanks for your comment. It shouldn’t be necessary to get a PAC Code as you’re simply swapping your number onto a different SIM card with giffgaff. You just need to follow giffgaff’s lost SIM process.
Hope this helps,
Ken
Ann said:
Hi Ken,
I am with giffgaff pay monthly all I want to do is transfer my number to a new phone I have purchased
How?
tried the forums but all assume I am leaving Giff gaff.
Can you help me do this.
AB
Ken replied:
Hi Ann,
Many thanks for your comment. To be clear, I think you’re looking to stay on giffgaff but simply to change your handset for a newer model? If so, the easiest thing to do would probably be to just move your SIM card from one handset to another. If for some reason you aren’t able to do this (e.g. because you need a SIM card of a different size), you can order a new SIM card from giffgaff here. Once you have it, you can use the giffgaff SIM Swap service to move your service to the new SIM card.
Hope this helps!
Ken
Tony said:
Forgot my login name and details and want to transfer my giff gaff number to another giff gaff sim how can I do it when can’t rember my old details but want to keep number thanks
Ken replied:
Hi Tony,
Thanks for your comment. If you’ve forgotten your username & password for logging in to giffgaff, you can recover it here through this form.
Hope this helps,
Ken
Alano said:
Hi I want to change my number (giffgaff) for the older giffgaff number that I´m using in website because by mistake I change the number for the new one and I can´t now put goodybags in my older number that is the one that i´m using. Any help please
Thanks
Ken replied:
Hi Alano,
Have you tried using the giffgaff SIM swap tool?
Ken