T-Mobile’s Smart Packs: Pay As You Go Bundles With 1GB Data From £10/month

April 30th, 2013

T-Mobile has launched a range of “Smart Pack” bundles on Pay As You Go. The packages start from £10/month with calls, texts and data included.

T-MobileCustomers on T-Mobile Pay As You Go can now buy a ‘Smart Pack’ bundle using their Pay As You Go credit. By converting your credit into a T-Mobile Smart Pack, you’ll get a great value bundle of calls, texts and internet access that will last for 30 days.

The Smart Pack bundles start from £10 for 30 days. With the £10 Smart Pack, you’ll get 100 minutes, 400 texts and a generous 1GB of internet (enough for most smartphone users). For heavy users, Smart Packs are also available at £15 and £25. These come with more minutes, more texts and more data.

What is a ‘Smart Pack’?

T-Mobile Smart PackA ‘Smart Pack’ is a bundle of calls, texts and internet on your smartphone. Available to Pay As You Go customers on T-Mobile, the bundles can offer great value with lower calling costs than on a standard Pay As You Go plan from T-Mobile. You can buy a ‘Smart Pack’ from your T-Mobile airtime balance at any time.

T-Mobile offers a choice of three Smart Packs:

Smart Pack Minutes Texts Internet
£10 Smart Pack 100 400 1GB
£15 Smart Pack 200 600 2GB
£25 Smart Pack 500 Unlimited 3GB

All Smart Packs last for 30 days. BlackBerry users can buy a BlackBerry Smart Pack at no extra cost. The BlackBerry Smart Packs come with the same allowance of calls, texts and internet. There’s also the addition of push e-mail and BBM (BlackBerry Messenger).

If you’re making calls outside of your inclusive allowances (including calls to voicemail), you’ll pay 30p/minute. Texts outside of the inclusive allowance cost 12p each.

How do I buy a ‘Smart Pack’?

To buy a ‘Smart Pack’, you’ll need to be a T-Mobile customer on their “Everyday” plan. You can check your current price plan by calling 146 from your T-Mobile handset. Alternatively, text EVERYDAY to 146 if you want to move to the Everyday plan.

Once you’re on the Everyday plan, you can buy a Smart Pack by sending a short text message:

Smart Pack Adding Smart Pack Disable Auto-Renewal of Smart Pack
£10 Smart Pack Text SMART10 to 441 Text STOPSMART10 to 441
£15 Smart Pack Text SMART15 to 441 Text STOPSMART15 to 441
£25 Smart Pack Text SMART25 to 441 Text STOPSMART25 to 441
£10 BlackBerry Pack Text BBPACK10 to 441 Text STOPBBPACK10 to 441
£15 BlackBerry Pack Text BBPACK15 to 441 Text STOPBBPACK15 to 441
£25 BlackBerry Pack Text BBPACK25 to 441 Text STOPBBPACK25 to 441

The cost of the Smart Pack will be deducted from your Pay As You Go airtime balance. If you don’t have enough credit, you’ll be asked to top-up your phone first. Allowances that are unused during a 30-day period will not carry over to the following 30-day period.

Once you’ve bought a Smart Pack, it’ll automatically renew itself every 30 days. This is assuming you have enough Pay As You Go credit. To stop the Smart Pack from renewing itself, text the STOP keyword in the table above. Your current Smart Pack will continue for the rest of its duration. Once it expires, you can buy a new Smart Pack or revert to standard Pay As You Go rates (30p/minute and 12p/text).

How do ‘Smart Packs’ compare against the competition?

If you’re a T-Mobile customer, Smart Packs can offer better value compared to standard Pay As You Go prices. Savvy customers who are willing to shop around will find cheaper deals elsewhere, however.

£10 per month bundles.

T-Mobile’s £10 Smart Pack comes with 100 minutes, 400 texts and 1GB of internet. For a better value alternative, try giffgaff’s £10 Goodybag. You’ll get the same 1GB download allowance but with extra calls and extra texts (giffgaff offers 500 minutes and unlimited texts). giffgaff is part of O2 and uses the O2 network for coverage – see our full review of giffgaff here.

Network Bundle Name Minutes Texts Internet
giffgaff £10 Goodybag 500 Unlimited 1GB
O2 Pay & Go Go Go 75* 500* 250MB*
Three All-in-One 10 100 3,000 500MB
T-Mobile £10 Smart Pack 100 400 1GB
Vodafone £10 Freedom Freebee 150 Unlimited 250MB

If you’re on O2 Pay & Go Go Go, the allowances will automatically double after 3 months. If you top-up every month, you’ll get 150 minutes, 1000 texts and 500MB internet from the third month onwards.

£15 per month bundles.

At £15/month, T-Mobile offers a Smart Pack with 200 minutes, 600 texts and 2GB internet. Better deals can be had elsewhere: once again giffgaff leads the pack with 500 minutes, unlimited texts and unlimited internet. The inclusion of unlimited internet on giffgaff and Three is great news for heavy smartphone users.

Network Bundle Name Minutes Texts Internet
giffgaff £15 Goodybag 500 Unlimited Unlimited
Three All-in-One 15 300 3,000 Unlimited
T-Mobile £15 Smart Pack 200 600 2GB

£20 and £25 per month bundles.

The priciest Smart Pack comes in at £25/month for 500 minutes, unlimited texts and 3GB internet. This is beaten by giffgaff’s £20/month offering: you’ll get 2000 minutes, unlimited texts and unlimited internet. You’ll also save £5/month compared to T-Mobile’s offering.

Network Cost Bundle Name Minutes Texts Internet
giffgaff £20/month £20 Goodybag* 2,000 Unlimited Unlimited
O2 £20/month Pay & Go Go Go 250* 2,500* 500MB*
T-Mobile £25/month £25 Smart Pack 500 Unlimited 3GB
Vodafone £20/month £20 Freedom Freebee 500 Unlimited 1GB

If you’re on O2 Pay & Go Go Go, the allowances will automatically double after 3 months. If you top-up every month, you’ll get 500 minutes, 5000 texts and 1GB internet from the third month onwards.

If you’re willing to consider a Pay Monthly tariff, you may find better value on a SIM only deal.

Are there any alternative packages on T-Mobile Pay As You Go?

If Smart Packs are not appropriate for your usage, you can pay for calls and texts on an a-la-carte basis. To do this, switch to the ‘Text’ tariff or the ‘International’ tariff. Your credit will be kept rather than being converted into a bundle. If you’re paying on an a-la-carte basis, calls cost 30p/minute and texts cost 10p each (12p on the International tariff). You’ll also get a free allowance that lasts for a month every time you top up.

‘Text’ tariff ‘International’ tariff
£10 top-up provides: Unlimited texts (1 month) 70 international minutes (1 month)
£15 top-up provides: Unlimited texts
& 500MB internet (1 month)
70 international minutes
& 500MB internet (1 month)
Calls: 30p/minute 30p/minute
Texts: 10p/message 12p/message
Internet: See Internet Boosters below See Internet Boosters below

Full details can be found on the T-Mobile website.

Pay As You Go Internet Boosters.

If you mainly use your smartphone for accessing the internet, you may be better off on a Pay As You Go Internet Booster. Depending on the amount of time you pay for, there’s a choice of three internet boosters. For long-term usage, we recommend the 6 month Internet Booster. This gives you 500MB of internet at the cost of just £3.33/month.

Internet Booster Cost of Booster Effective Cost Download Limit
5 day Internet Booster £2.50 for 5 days £15.20/month 40MB per day
30 day Internet Booster £5 for 30 days £5.00/month 500MB per month
6 month Internet Booster £20 for 6 months £3.33/month 500MB per month

For more information, see the T-Mobile help guide on EE’s website. The download limits for each Internet Boosters can be found in the T-Mobile Pay As You Go Terms & Conditions.

What handsets are available on T-Mobile Pay As You Go?

HTC Desire CT-Mobile offers a range of handsets. You can see a full list of available handsets on the EE website.

If you have your own smartphone and you’d like to continue using it, grab yourself a free SIM card from T-Mobile. This will allow you to continue using your existing device but with a Smart Pack tariff.

I’m switching to T-Mobile. Can I keep my current phone number?

Yes. You’ll have to ask your existing network for a PAC code. This code should be provided to T-Mobile once your new phone or SIM card arrives. The process of transferring your phone number to T-Mobile should take no longer than 24 hours. Our PAC Code Finder will take you through the process step-by-step: simply choose your current mobile network.

PAC Code Finder: Transfer Your Phone Number to T-Mobile

Your current network provider:

  More Options

Where can I find out more?

You can find out more about Smart Packs on the T-Mobile website.

    

Like this tip? Get the most from your mobile phone...

  • Discover brand new ways to use your mobile phone
  • Techniques to get more out of your mobile phone for less
  • Be the first to learn about new mobile technology

Enter your email to receive free regular Ken's Tech Tips:

About Ken

Ken Lo

I'm a freelance writer specialising in mobile technology. I've been blogging at Ken's Tech Tips since 2005 with the aim of demystifying mobile technology for the rest of us.

Before writing about mobile technology, my background was in space & atmospheric physics. I have also worked in software development. Nowadays, I help companies to explain mobile technology to their customers. Please check out my portfolio or get in touch for more information. I'm also on Google+.

Your Comments

We'd love to hear your thoughts and any questions you may have. So far, we've received 37 comments from readers. You can add your own comment here.

  1. kath said:

    Hi I just bought a second hand Alcatel y800 on ee which is 4g no sim included anyone know if I get a sim could I use the 6monthweb for £20 will this give 4g or just 3g as will only be using it for internet the code works on my old wireless pointer just wondering will it work on the new one or what are the options for 4g internet bundles pls thanks

    1. Ken Lo
      Ken replied:

      Hi Kath,
      The £20 for 6 months of internet is only available on T-Mobile Pay As You Go. T-Mobile is a 3G-only network (as such, you won’t have access to 4G).
      If you want 4G, one thing worth trying might be the £1/week EE Data Pack. It works out as being slightly more expensive (£26 for 6 months but gives you 100MB of 4G data every week).
      Hope this helps,
      Ken

  2. Maureen Hirst said:

    Hi! Just found your website. I am finding it very useful. However I have changed my T mobile sim for a 3 sim and realised that my grandson signed up with t mobile with a bundle. Because I have changed I changed my sim card and realise that the bundles renew every month using my credit card number. As I now have the 3 sim in my phone am I going to need to put my t mobile sim back in to stop the bundle being renewed? Not sure how this works, can you explain please.
    Maureen Hirst

    1. Ken Lo
      Ken replied:

      Hi Maureen,
      Do you still have access to the T-Mobile SIM card (or alternatively, do you still have access to your My T-Mobile account)? If so, the easiest thing to do is to disable Smart Packs from auto-renewing. To do this, text STOPSMART followed by your package to 441 (e.g. if you were on the £10 Smart Pack, then you’d need to text STOPSMART10 to 441).
      Hope this helps!
      Ken

  3. Alex said:

    Hi, we wanted to get a phone for my son who is starting secondary school – mainly for texting and keeping in touch with us – and got talked into signing up for a T-mobile SMART pack, but to be honest they did not explain this very well in the EE shop we went to (for example they did not explain that if the bundle is used up you have to wait for the 30 days to expire before you can renew). Having looked further it seems that they are better options around – giffgaff being an obvious one.
    So, my question is what do you consider to be the best option for an 11 year old where we want to keep some control on costs and just use the phone for calls and texts (not a smartphone)?
    Also, if we want to move to giffgaff how easy is this to do and keep the same number?

    1. Ken Lo
      Ken replied:

      Hi Alex,
      Thanks for your comment. For spend control, I’d definitely go for a Pay As You Go tariff rather than a tariff on Pay Monthly. As you mention, giffgaff is a really good option – they have reasonably low rates and some good value goodybags (similar to T-Mobile’s Smart Packs but with much better value e.g. 200 minutes, free giffgaff-to-giffgaff calls, unlimited texts and 250MB internet for £7.50/month).
      Another good option could be going with Three (3p/minute and 2p/text, can be better value for light and occasional users).
      You may find it helpful to see my review and full comparison of PAYG mobile bundles.
      Finally, with regards to switching network, it’s really easy to keep your current phone number. You’ll need to obtain a PAC Code from T-Mobile and then you’ll need to provide the PAC Code to your new network. My article on PAC Codes will walk you through the process (e.g. for transferring your phone number from T-Mobile to giffgaff). If you’re using the same phone and changing the SIM card, it may be necessary to first unlock your handset.
      Hope this helps!
      Ken

      1. Alex replied:

        Thanks for this – very helpful. The giffgaff package seems so much better than the others, I just wondered if there are any downsides – less coverage for example – or hidden costs.

        1. Ken Lo
          Ken replied:

          Hi Alex,
          Take a look at my giffgaff review for more information – coverage is identical to O2 (the main downsides are probably the online-only support and lack of extra features e.g. wi-fi on the tube, O2 Priority Moments app, etc). For the use case you describe (e.g. normal mobile usage), there shouldn’t be any significant downsides.
          Hope this helps!
          Ken

  4. Jay said:

    Hi Ken,

    Great site, thank you, I have picked up more info here than on the EE site or anywhere else.

    I’ve just got a new phone on PAYG T-Mobile, and went straight onto the SmartPack (£10).

    Having used it a short while, I realise I’m probably not going to need the Smartpack every month, but my problem is I can’t find out exactly how the Everyday plan works. Do you still get internet useage on the Everyday plan? Can you bounce back and forth from a Smartpack to the Everyday plan? Does the Everyday plan also expire every 30 days? I was hoping to find a plan where my £10/£15/£20 (etc) top-up does NOT expire after a set amount of time.

    Are you able to give any info on this please? Would appreciate it!

    Many thanks.

    1. Ken Lo
      Ken replied:

      Hi Jay,
      Thanks for your comment. If you switch over to the Everyday plan, it’ll cost £1/day to access the internet (there’s a fair usage policy of 500MB per month). This is comparatively expensive compared to the Smart Packs (you’d pay £30 if you used the internet every day). For occasional data usage, other networks might be a bit cheaper – my recommendation would be to have a look at giffgaff (it’s only 20p per day to access the internet). You can order a free SIM card here. There’s also a bunch of goodybags (similar to Smart Packs).
      With regards to switching between Everyday and Smart Packs, I believe you can do this once every month.
      Hope this helps!
      Ken

      1. Jay replied:

        Thanks so much for answering, and for your helpful information. Do you know if the Everyday Plan expires after a certain period, or does it last as long as you still have some credit left? Thanks again.

        1. Ken Lo
          Ken replied:

          Hi Jay,
          There’s no credit expiry apart from that in the standard terms & conditions for T-Mobile Pay As You Go. As per those terms and conditions, your credit will expire if you don’t use your phone to make a “connection action” in 180 days. You can keep the credit active by making a phone call, sending a text message, browsing the web or topping up with more credit.
          Hope this helps!
          Ken

          1. Jay replied:

            Thank you once again! It’s been a real struggle to find out this information from T-Mobile or EE, yet you’ve answered it all. Great site, really helpful. Thank you.

  5. Sherel said:

    I have a Samsung S 3..on a total unlimited monthly plan..unlimited free calls to any mobile or land line in the UK..unlimited UK texts….unlimited data…I am due for upgrade but am looking at taking sim only PAYG…is there a package for same or similar to the one I already have..think my monthly plan is around £33 per month …or do you think I should stay with what I have..or if I upgrade can you give me this same deal
    Many thanks Sherel

    1. Ken Lo
      Ken replied:

      Hi Sherel,
      Thanks for your comment. Take a look at my list of SIM only deals (both on Pay Monthly and on Pay As You Go). For PAYG, the closest offering would probably be giffgaff – £20/month for 2000 minutes, unlimited texts and unlimited data (you can order a free SIM card here).
      For Pay Monthly, I would probably suggest having a look at Three. For £18/month, you get unlimited calls, unlimited texts and 4GB of data (see info here). It’s £15/month cheaper than your current tariff (giving a £180 saving in the next 12 months). For £23/month, you get unlimited data (full info here). It’s also 4G-ready for when you next decide to upgrade your smartphone. The cost saving is £120 over the next 12 months.
      Hope this helps!
      Ken

  6. Steven said:

    Ah – thanks for the reminder about that limitation – missed that. Maybe time to port my number elsewhere after all….

  7. Steven said:

    Great site – and especially helpful now while T-Mobile info on EE is such a mess….! Which leads me to my question:

    I live in North America now, but I keep my T-Mobile PAYG number/account for trips to the UK.

    I’m on the ‘Everyday’ plan, so for the last trip I just added a £10 Smart Pack, and it was perfect for my needs.

    But next time, I’m also travelling within Europe for a week or so, and want to be able to ‘roam’ with my T-Mobile number, for data, texts, and calls.

    I can figure out from their site how to get cost-effective data roaming, but it’s impossible to find clear info about options I can add for calls and texts!

    Any suggestions for add-ons or packs that would be useful for this scenario (and where to find info on their site…..!) ?

    Thanks

    1. Ken Lo
      Ken replied:

      Hi Steven,
      Thanks for your comment! The best place to look is the EE Roaming guide – select “T-Mobile” followed by the country you’re visiting and then the “Pay As You Go” tab at the top. To answer your question directly, unfortunately there aren’t any bundles for saving money when travelling in Europe. You’ll have to pay the standard EU roaming rates: 18.8p/minute to make a phone call, 4.9p/minute to receive a phone call and 5.9p to send a text message.
      If you get the chance, it may be worth having a look at my guide on the Best SIM Cards for Roaming in Europe. Depending on your usage and the country you’re visiting, you may find that Three or EE offer better value for your usage.
      Hope this helps!
      Ken

      1. Steven replied:

        Many thanks for the detailed response, Ken – very helpful.

        Your ‘Best SIM Cards’ guide certainly shows better options than T-Mobile. But since I’m not based in the UK now, I don’t want to go thru the hassle of porting my number to another carrier just now.

        T-Mobile’s £2/day unlimited Talk & Text add on for Europe seems like a good option – but the link to the Terms and Conditions is dead, which makes it impossible to know which EU countries are included. Their Data Roaming info is also inconsistent, with some dead links.

        Here’s hoping EE finishes this ‘merger’ soon and starts consolidating and simplifying things – in the meantime, glad we have your site for help!

        Steven

        1. Ken Lo
          Ken replied:

          Hi Steven,
          Unfortunately, the £2/day Unlimited Talk & Text add-on is only available for Pay Monthly customers (if you click the ‘Pay As You Go’ tab, the add-on will disappear from your list of options). EE’s 4G Pay As You Go service has slightly better deals (£10 for 100 minutes in Europe) but this is offset against the higher prices for bundles in the UK (the 4G bundles are much more expensive than the 3G Smart Packs).
          Ken

  8. sophie said:

    Hi,

    I am in the uk for 6 weeks and bought a tmobile pay and go sim
    i bought the SMART10 deal for 100minutes and 400 texts.

    i have now used these up, but am unable to buy a new smart10 package, despite being advised i would be able to at the time of purchase

    is there any way i can buy a new pack before the 30days is up?

    1. Ken Lo
      Ken replied:

      Hi Sophie,
      Thanks for your comment. Unfortunately, it isn’t possible to renew your Smart Pack early. You’ll need to wait until the current one runs out – in the mean time you’ll need to pay T-Mobile’s standard Pay As You Go rates of 35p/minute and 14p/text. As a way to get around this, you could order a new SIM card from T-Mobile. This would allow you to start a new Smart Pack (though you’d have a new phone number when using the new SIM card).
      Ken

  9. jack said:

    do you have to buy a smart pack to get minutes to call other networks because on the minutes booster it says only valid if you call t-mobile customers?

    1. Ken Lo
      Ken replied:

      Hi Jack,
      The Smart Pack minutes are valid for calling any network – it’s not necessary for the other person to also have T-Mobile. With regards to the minute booster, this is an older & totally different product (hence why you can only use it for calling T-Mobile).
      Hope this helps!
      Ken

  10. Anne said:

    I come to the UK three times a year for one week. I have a T-Mobile Pay as you Go plan and I am confused. I usually request a WEEKEND credit after topping up 10GBP. They reply that it is no longer available, yet they often credit my account with a free weekend. How can I get a little more for my money without signing up for automatic payments. What benefit would I get from signing up for the Text Plan and can I change back if I wish? I think at the moment that I pay 25p for calls and 18p for texts.
    Thanks

    1. Ken Lo
      Ken replied:

      Hi Anne,
      I suspect the Weekend plan is no longer available to new customers though as an existing customer you’re able to keep your current price plan. If you were to switch over to the Text plan, it won’t be possible to switch back to Weekend. To save more money, my only suggestion would be to consider other networks – for example, giffgaff charges only 10p/minute and 6p/text. You get free calls & texts to other giffgaff members for 3 months after topping up £10.
      Hope this helps,
      Ken

      1. Anne replied:

        Thanks for your swift reply! It was very helpful and thanks for the website – it is great. Anne

  11. Sue said:

    hi ken, ive been with T mobile for about 17 years now , i know things have moved on a bit since i joined them. my phone has changed and i would like to send pictures in my messages and carnt , is this because my sim card is old and i need a new one if yes can i still keep my number , thanks , Sue

    1. Ken Lo
      Ken replied:

      Hi Sue,
      Thanks for your comment. The most likely reason why you’re unable to send a picture message is the APN settings for sending a picture message haven’t been configured on your phone. See this help article on the EE website for more information. If you’ve already checked the APN settings, then I would recommend taking your phone into an EE retail store: they should be able to check your SIM card (and replace it if necessary).
      Ken

  12. Lou said:

    Hi Ken,

    I was a T-Mobile customer for a number of years on PAYG but decided to go to another network because they offered a good deal. Anyway – after going abroad with the new network & it not working over there (not impressed!) on my return I went back to T-Mobile.

    When I was first with them I could top up £10 per month & that would give me free texts for 30 days without affecting the credit & I always purchased the 6 month web booster at £20.

    I have tried to get off the everyday plan & move back to the above text option having already bought the 6 month web. I could not get it to work so called into a local EE branch to ask them to do it for me – only to be informed that I could no longer have 2 booster packs running on PAYG & as I already had 6 month web, I couldn’t add the text options!!! They informed me that T-Mobile had stopped allowing customers to add more than one booster pack at a time because some customers were “abusing” it (eg: translates to T-Mobile feeling like they were being ripped off!) Now I feel ripped off – if I had known this I would have probably shopped around for a similar deal to what I had before.

    Have you heard of this or can you confirm this is correct as trawling through the EE website is like looking for the proverbial needle in a haystack!

    Many thanks

    1. Ken Lo
      Ken replied:

      Hi Lou,

      Thanks for the comment! Things have certainly been a bit of a mess since T-Mobile’s website migrated to EE (it’s much harder to find any information!).

      The offer you mentioned is still available – though you can’t be on the Everyday plan. I suspect the EE store was trying to add a texting booster instead of changing your tariff. You can see some information on the T-Mobile Text plan on this page (a £10 top-up gives you unlimited free texts and doesn’t affect the credit on your account). I think this is the plan you used to be on. You can change your plan by texting the word “TEXT” to 146. You can also call 146 to hear a list of available plans and to choose your new one.

      The free texts will be applied to your account from the next time you top-up.

      Hope this helps!

      Ken

  13. Vlastimil said:

    Hi, I have bought new sim card with SMART PACK but now i don’t know if have to activate my sim card or it happens automatically when top up first time my credit, thanks, so send my answer to my email, please

    1. Ken Lo
      Ken replied:

      Hi Vlastimil,
      There’s no need to activate your SIM… simply slot it in your handset and it should work right away (if it doesn’t, your handset could be locked to another network). If your Smart Pack doesn’t start automatically, make sure to text SMART10 to 441 (or SMART15/SMART25 for the £15 and £25 Smart Packs). This will activate Smart Packs on your SIM.
      Hope this helps,
      Ken

  14. David said:

    I moved to T-Mobile to use the smart packs, but when they ported my number over the problems started, i could use mobile data and make calls, but could not receive calls and could not send or receive text messages. It took 6 days of me phoning t-mobile customer services every day to eventually be told my 07777800XXX number could not be used on their network. Could this be true? Now i have lost my number as t-mobile say they are going to send it back to my previous provider, but my account is closed as i had just ended a 2 year contract, and the sim card has been de-activated. Do you know how i can get my number back?

    1. Ken Lo
      Ken replied:

      Hi David,

      Thanks for getting in touch. I’m really sorry to hear about your predicament (porting a BT Mobile 07777 number to T-Mobile). It seems like several other people have experienced the same problem e.g. see this EE forum post or this post at Money Saving Expert.

      As far as I’m aware, Ofcom’s ‘General Conditions of Entitlement’ requires mobile numbers to be portable between networks. Hence it could be worth taking this matter to Ofcom.

      Regarding the status of your number, I’m not sure what the process is for sending the number back to your previous provider (I wasn’t aware that this was possible). It sounds like your best bet would be to talk to BT Mobile and see whether your number is still on their systems. Perhaps they can recover it for you?

      Sorry I can’t be of any more help,

      Ken

  15. paul said:

    So T-Mobile now want to extract a minimum of £120 a year from me when I currently spend around £20.

    Great deal!

    Cheerio T-Mobile

    1. Ken Lo
      Ken replied:

      Hi Paul,

      That’s right… Smart Packs are aimed at getting Pay As You Go customers to spend more. The people who benefit from having a Smart Pack are moderate to high users – people who can also save money using a SIM only deal. For light users such as yourself, Smart Packs are a fairly bad deal. A few alternatives:

      • You can pay on an a-la-carte basis: just ask T-Mobile to put you on the “Text” plan. They’ll charge you 30p/minute and 12p/text. Grab a free SIM card here. If you’re a smartphone user, grab the “6 month Internet Booster” – £20 for 6 months (equivalent of £3.33/month). This allows you to browse the internet – up to 500MB per month. You can read more information here.
      • If you’re a light user, the best rates are on Three’s 321 Tariff. 3p/minute for calls, 2p/text and 1p/MB when you’re browsing the internet

      Hope this helps!

      Ken

Leave a Reply

E-Mail Notifications: By default, I'll drop you an e-mail when there's a reply to your comment. If you don't want to receive such a notification, please select the "Don't Subscribe" option from the dropdown menu above.