T-Mobile Smart Packs: Pay As You Go Bundles With 1GB Data From £10/month

October 16th, 2014

T-Mobile’s Smart Pack bundles start from £10/month on Pay As You Go with 100 minutes, 400 texts and 1GB of 3G internet.

T-MobileCustomers on T-Mobile Pay As You Go can buy a one-month Smart Pack using their Pay As You Go credit. By converting some of your Pay As You Go airtime into a one-month Smart Pack, you’ll get a great value bundle of calls, texts and internet. The allowances will last for up for 30 days with any unused allowances expiring with the bundle. Mobile internet is limited to 2G and 3G speeds (upgrade to an EE Everything Pack if you’d like faster 4G internet).

The Smart Pack bundles start from £10 and each last for 30 days. With the £10 Smart Pack, you’ll get 100 minutes, 400 texts and a generous 1GB of 3G internet (enough for most smartphone users). For heavy users, £15 and £25 Smart Packs are also available. These higher-priced Smart Packs come with more minutes, texts and internet. However, in general, EE’s Everything Packs will provide better value and will also give you 4G connectivity.

Bundles & Prices

T-Mobile Smart PackT-Mobile Smart Packs

A Smart Pack is a 30 day bundle for customers on T-Mobile Pay As You Go. When buying a Smart Pack, you’ll convert a certain amount of your airtime credit into a 30 day allowance of calls, texts and internet.

For many users, buying a Smart Pack will often work out cheaper than paying for usage on an a-la-carte basis (i.e. per minute, per text and per megabyte). You can buy a Smart Pack at any time using your T-Mobile Pay As You Go airtime balance.

T-Mobile currently offers a choice of three Smart Packs:

Smart Pack Minutes Texts Internet Speed
£10 Smart Pack
100 400 1GB 3G
£15 Smart Pack
200 600 2GB 3G
£25 Smart Pack
500 Unlimited 3GB 3G

If you use up the inclusive allowances provided in your bundle, you’ll pay 35p/minute for any further calls made and 14p for every text you send. Calls to voicemail aren’t included in the Smart Pack minutes: you’ll pay an extra 35p/minute when accessing the voicemail service.

EE Everything Packs

EE Sim CardIn general, it’s now recommended for the majority of T-Mobile customers to upgrade to EE’s 4G-enabled Pay As You Go service.

EE has Everything Pack bundles at the exact same price points as the Smart Packs on T-Mobile. You’ll get additional minutes, unlimited texts and the possibility of faster 4G internet. Even if you don’t have a 4G handset, you can still use Pay As You Go on EE (though you won’t benefit from the faster 4G speeds). Customers upgrading to EE will also receive loyalty bonuses when they stay on the tariff (50 extra minutes or 250MB of extra data are added to your plan every 3 months).

The current line-up of Everything Packs are as follows:

Everything Pack Minutes Texts Internet Speed
£10 Everything Pack
150 Unlimited 500MB Standard 4G
£15 Everything Pack
500 Unlimited 2GB Double Speed 4G
£25 Everything Pack
1,000 Unlimited 4GB Double Speed 4G

You can upgrade to Pay As You Go on EE by ordering a free SIM card from EE’s website. For more information, see our full review of EE Pay As You Go.

Upgrade to an EE Everything Pack (Free SIM Card) »

Buying a Smart Pack

In order to buy a Smart Pack, you’ll need to be a T-Mobile Pay As You Go customer on their ‘Everyday’ price plan. You can check your current price plan by calling 146 from your T-Mobile handset. Alternatively, texting EVERYDAY to 146 will move you over to the relevant tariff.

Once you’re on the Everyday plan, you can buy a Smart Pack by sending the following text message:

Smart Pack Adding Smart Pack Disable Auto-Renewal of Smart Pack
£10 Smart Pack Text SMART10 to 441 Text STOPSMART10 to 441
£15 Smart Pack Text SMART15 to 441 Text STOPSMART15 to 441
£25 Smart Pack Text SMART25 to 441 Text STOPSMART25 to 441
£10 BlackBerry Pack Text BBPACK10 to 441 Text STOPBBPACK10 to 441
£15 BlackBerry Pack Text BBPACK15 to 441 Text STOPBBPACK15 to 441
£25 BlackBerry Pack Text BBPACK25 to 441 Text STOPBBPACK25 to 441

The cost of the Smart Pack will be deducted from your Pay As You Go airtime balance. If you don’t have enough credit in order to buy the Smart Pack, you’ll be asked to top-up your phone first. Allowances that remain unused after a 30-day period will not carry over to the following 30-day period.

After buying your first Smart Pack, the same pack will automatically renew every 30 days. This is assuming you have enough Pay As You Go credit to buy a new Pack. To stop the Smart Pack from auto-renewing, text the STOP keyword in the table above. Your current Smart Pack will continue for the rest of its duration. Once it expires, you can either buy a new Smart Pack or you can revert to the standard Pay As You Go rates (35p/minute and 14p/text).

If you’re using a smartphone with BlackBerry OS 7 or earlier, you’ll need to buy a special version of the Smart Pack with BlackBerry push e-mail and BBM included. There’s no extra charge for buying the BlackBerry Smart Pack but you’ll need to make sure you text the right code.

Comparison to Other Networks

Although the T-Mobile Smart Packs will normally offer better value than their standard Pay As You Go rates, savvy customers can often find even better deals when they shop around on other networks.

£10 per month bundles

T-Mobile’s £10 Smart Pack comes with 100 minutes, 400 texts and 1GB of 3G internet. For a better value alternative, try giffgaff’s £10 Goodybag. You’ll get the same 1GB monthly download allowance but you’ll also get extra minutes and texts (giffgaff offers 500 minutes and unlimited texts for £10/month). giffgaff is part of O2 and uses the O2 network for coverage – you can see our full review of giffgaff here.

Network Monthly Price Bundle Name Minutes Texts Internet
EE £10/month £10 Everything Pack 150 Unlimited 500MB
EE £10/month £10 Talk & Text Pack 250 Unlimited
giffgaff £10/month £10 Goodybag 500 Unlimited 1GB
giffgaff £12/month £12 Goodybag 500 Unlimited 3GB
O2 £10/month £10 Big Bundle 100 1,000 500MB
Three £10/month All-in-One 10 100 3,000 500MB
T-Mobile £10/month £10 Smart Pack 100 400 1GB
Vodafone £10/month £10 Freedom Freebee 150 Unlimited 500MB

Order giffgaff SIM Card (Free) »
The £10 goodybag comes with 500 minutes, unlimited texts and 1GB internet (coverage from O2).

£15 per month bundles

For £15/month, T-Mobile offers a Smart Pack with 200 minutes, 600 texts and 2GB of internet. Once again, better deals can be had elsewhere. For instance, giffgaff leads the pack with a £12/month tariff giving you 500 minutes, unlimited texts and 5GB of internet.

Network Monthly Price Bundle Name Minutes Texts Internet
EE £15/month £15 Everything Pack 500 Unlimited 2GB
EE £15/month £15 Talk & Text Pack 750 Unlimited
giffgaff £12/month £12 Goodybag 500 Unlimited 3GB
giffgaff £15/month £15 Goodybag 500 Unlimited 5GB
O2 £15/month £15 Big Bundle 200 2,000 1GB
Three £15/month All-in-One 15 300 3,000 All-you-can-eat
T-Mobile £15/month £15 Smart Pack 200 600 2GB

£20+ per month bundles

The priciest Smart Pack comes in at £25/month for 500 minutes, unlimited texts and 3GB of internet. This is beaten by giffgaff’s £18/month offering: you’ll get 2000 minutes, unlimited texts and unlimited internet. In addition to getting larger allowances, you’ll save £7/month compared to T-Mobile.

Network Monthly Price Bundle Name Minutes Texts Internet
EE £25/month £25 Everything Pack 1,000 Unlimited 4GB
giffgaff £18/month* (until March 2015) £20 Goodybag* 2,000 Unlimited Unlimited
O2 £20/month £20 Big Bundle 400 4,000 2GB
T-Mobile £25/month £25 Smart Pack 500 Unlimited 3GB
Vodafone £20/month £20 Freedom Freebee 500 Unlimited 2GB

* Until March 31st 2015, the £20 goodybag is reduced in price down to £18 per month.

For more information, please see our full comparison of the UK’s best value Pay As You Go bundles.

Other Tariffs on T-Mobile Pay As You Go

Text and International Tariffs

As well as the Smart Packs on their ‘Everyday’ tariff, T-Mobile also has two other tariffs on Pay As You Go. On the ‘Text’ and ‘International’ tariffs, you’ll pay for calls and texts on an a-la-carte basis. You also get a free allowance lasting for one month every time you top-up your phone.

‘Text’ tariff ‘International’ tariff
£10 top-up provides: Unlimited texts (for one month) 70 international minutes (for one month)
£15 top-up provides: Unlimited texts
& 500MB internet (for one month)
70 international minutes
& 500MB internet (for one month)
Calls: 30p/minute 30p/minute
Texts: 12p/message 12p/message
Internet: See Internet Boosters below See Internet Boosters below

Full details of the ‘Text’ and ‘International’ tariffs can be found in the T-Mobile price guide.

Pay As You Go Internet Boosters

If you mainly use your smartphone for accessing the internet, you could be better off using a Pay As You Go Internet Booster. There’s a choice of three internet boosters. For long-term usage, we recommend the 6 month Internet Booster. This will give you 500MB of internet every month at the cost of only £3.33/month. The main disadvantage is you pay for 6 months upfront (i.e. you’ll pay £20 for 6 months of internet)

Internet Booster Cost of Booster Effective Cost Download Limit
5 day Internet Booster £2.50 for 5 days £15.20/month 40MB per day
30 day Internet Booster £5 for 30 days £5.00/month 500MB per month
6 month Internet Booster £20 for 6 months £3.33/month 500MB per month

For more information, see the T-Mobile help guide on EE’s website. The download limits for each booster can be found in the T-Mobile Pay As You Go Terms & Conditions.


At present, T-Mobile isn’t selling any handsets directly on their network. You can still buy a Pay As You Go handset from EE though this will come with an EE Pay As You Go SIM card.

If you already have a smartphone you’d like to use on T-Mobile, you can activate and use a T-Mobile SIM card. The SIM card will slot into any unlocked smartphone and will allow you to use the phone on a Smart Pack tariff (note: please be sure to use a SIM card of the right size).

It’s no longer possible to order a T-Mobile SIM card: new customers will need to order an EE SIM card instead.


T-Mobile currently has 99% population coverage across the UK. It’s a sub-brand of EE but customers are only able to access EE’s 2G and 3G networks (4G internet is reserved for customers on EE). You can check the coverage for your area using EE’s online coverage map.

Switching to T-Mobile: Keep Your Current Phone Number

Transfer Phone Number to T-MobileIf you’re switching over to Pay As You Go on T-Mobile, it’s easy to keep your old phone number. By moving your number over to T-Mobile, you’ll save the hassle of having to telling everyone a new number.

Start by activating your T-Mobile SIM card (you’ll need to activate the SIM card before a transfer can take place). Note: It’s no longer possible to obtain a new SIM card from T-Mobile. If you don’t already have a T-Mobile SIM card, you’ll instead need to order an SIM card from EE.

Once you’ve activated your T-Mobile SIM card, contact your old mobile network and ask them for a PAC Code. The PAC Code will be nine-digits long and will authorise the transfer of your phone number over to T-Mobile. Submit the PAC code through this online form and you’ll have your number moved over on the next working day.

For a step-by-step guide on moving your number to T-Mobile, please select your current mobile network from the drop down menu below:

PAC Code Finder: Transfer Your Phone Number to T-Mobile

Your current network provider:

  More Options

More Information

You can find out more about Smart Packs on the T-Mobile website and on the EE help guide.


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About Ken

Ken Lo

I'm a freelance writer specialising in mobile technology. I've been blogging at Ken's Tech Tips since 2005 with the aim of demystifying mobile technology for the rest of us.

Before writing about mobile technology, my background was in space & atmospheric physics. I have also worked in software development. Nowadays, I help companies to explain mobile technology to their customers. Please check out my portfolio or get in touch for more information. I'm also on Google+.

Your Comments

We'd love to hear your thoughts and any questions you may have. So far, we've received 47 comments from readers. You can add your own comment here.

  1. Stephen said:

    Can you confirm that in order to cancel a SMART10 package, do you text to 441 STOPSMART10 (all one word) or STOP SMART10 (two words).

    Thank you.

    1. Ken Lo
      Ken replied:

      Hi Stephen,
      I’d have thought both variations should work in stopping the Smart Pack (it shouldn’t really matter which one you use)! The guidance from T-Mobile is simply to text ‘STOP’ followed by the relevant code for your Smart Pack.

  2. Little steph said:

    I want to go on giffgaff but my iPhone 4S is still on the Orange network. Will the giffgaff SIM work in my phone?? Thanks!

    1. Ken Lo
      Ken replied:

      Hi Steph,
      Thanks for your comment. Unfortunately, the chances are your iPhone 4S will be locked to Orange. You would be able to use a giffgaff micro-SIM (you can order one here) but you’d first need to unlock your iPhone. On the Orange network, this will cost you £20.42.

  3. steven said:

    Hi, I have a blackberry 9320 PAYG on t-mobile and I normally top up £10 a month for blackberry messenger, 50mb data on blackberry plan, however I topped up too late this month to get the allowences so I’m concidering going for the 100 mins, 400 texts and 1gb plan but want to know if blackberry messenger is included in the data or if it’s separate. Is that the plan that best for me given what I’ve said I need?

    1. Ken Lo
      Ken replied:

      Hi Steven,
      Thanks for your comment. BlackBerry Messenger will be included on the plan but you’ll need to be sure to buy the BlackBerry version of the Smart Pack (text BBPACK10 to 441 and not the normal SMART10 keyword).

  4. rob said:

    Just paid £5 for internet booster, it lasted 3 days then had to buy more, so why didnt I get internet for 30 days?

    1. Ken Lo
      Ken replied:

      Hi Rob,
      Could you let me know the shortcode you texted in order to buy the booster? Assuming you texting “500 MB” to 441, the booster should last for up to 30 days. It is possible you’ve already used the entirety of the bundle though this would require some pretty heavy usage (around 167MB per day)! You can probably check this in “My T-Mobile”: if not then it might be worth giving Customer Services a call on 150.

  5. Natasha said:

    I have a tmobile sim card and signed up for a £10 smart pack thinking it would be like orange i.e. if you topped up a fiver one week and fiver the next you’d still get your reward at the end of the month. but no it’s more like having a monthly contract: if you don’t pay then you don’t get. I will be moving as this is just rubbish and would not recommend anyone to join tmobile – they have gone right downhill!!!!!

  6. Bryan said:

    I just subscribed for the Pack10 but my text doesn’t go through, what could be the problem, please get back to me as soon as you can. Thanks

  7. kath said:

    Hi I just bought a second hand Alcatel y800 on ee which is 4g no sim included anyone know if I get a sim could I use the 6monthweb for £20 will this give 4g or just 3g as will only be using it for internet the code works on my old wireless pointer just wondering will it work on the new one or what are the options for 4g internet bundles pls thanks

    1. Ken Lo
      Ken replied:

      Hi Kath,
      The £20 for 6 months of internet is only available on T-Mobile Pay As You Go. T-Mobile is a 3G-only network (as such, you won’t have access to 4G).
      If you want 4G, one thing worth trying might be the £1/week EE Data Pack. It works out as being slightly more expensive (£26 for 6 months but gives you 100MB of 4G data every week).
      Hope this helps,

  8. Maureen Hirst said:

    Hi! Just found your website. I am finding it very useful. However I have changed my T mobile sim for a 3 sim and realised that my grandson signed up with t mobile with a bundle. Because I have changed I changed my sim card and realise that the bundles renew every month using my credit card number. As I now have the 3 sim in my phone am I going to need to put my t mobile sim back in to stop the bundle being renewed? Not sure how this works, can you explain please.
    Maureen Hirst

    1. Ken Lo
      Ken replied:

      Hi Maureen,
      Do you still have access to the T-Mobile SIM card (or alternatively, do you still have access to your My T-Mobile account)? If so, the easiest thing to do is to disable Smart Packs from auto-renewing. To do this, text STOPSMART followed by your package to 441 (e.g. if you were on the £10 Smart Pack, then you’d need to text STOPSMART10 to 441).
      Hope this helps!

  9. Alex said:

    Hi, we wanted to get a phone for my son who is starting secondary school – mainly for texting and keeping in touch with us – and got talked into signing up for a T-mobile SMART pack, but to be honest they did not explain this very well in the EE shop we went to (for example they did not explain that if the bundle is used up you have to wait for the 30 days to expire before you can renew). Having looked further it seems that they are better options around – giffgaff being an obvious one.
    So, my question is what do you consider to be the best option for an 11 year old where we want to keep some control on costs and just use the phone for calls and texts (not a smartphone)?
    Also, if we want to move to giffgaff how easy is this to do and keep the same number?

    1. Ken Lo
      Ken replied:

      Hi Alex,
      Thanks for your comment. For spend control, I’d definitely go for a Pay As You Go tariff rather than a tariff on Pay Monthly. As you mention, giffgaff is a really good option – they have reasonably low rates and some good value goodybags (similar to T-Mobile’s Smart Packs but with much better value e.g. 200 minutes, free giffgaff-to-giffgaff calls, unlimited texts and 250MB internet for £7.50/month).
      Another good option could be going with Three (3p/minute and 2p/text, can be better value for light and occasional users).
      You may find it helpful to see my review and full comparison of PAYG mobile bundles.
      Finally, with regards to switching network, it’s really easy to keep your current phone number. You’ll need to obtain a PAC Code from T-Mobile and then you’ll need to provide the PAC Code to your new network. My article on PAC Codes will walk you through the process (e.g. for transferring your phone number from T-Mobile to giffgaff). If you’re using the same phone and changing the SIM card, it may be necessary to first unlock your handset.
      Hope this helps!

      1. Alex replied:

        Thanks for this – very helpful. The giffgaff package seems so much better than the others, I just wondered if there are any downsides – less coverage for example – or hidden costs.

        1. Ken Lo
          Ken replied:

          Hi Alex,
          Take a look at my giffgaff review for more information – coverage is identical to O2 (the main downsides are probably the online-only support and lack of extra features e.g. wi-fi on the tube, O2 Priority Moments app, etc). For the use case you describe (e.g. normal mobile usage), there shouldn’t be any significant downsides.
          Hope this helps!

  10. Jay said:

    Hi Ken,

    Great site, thank you, I have picked up more info here than on the EE site or anywhere else.

    I’ve just got a new phone on PAYG T-Mobile, and went straight onto the SmartPack (£10).

    Having used it a short while, I realise I’m probably not going to need the Smartpack every month, but my problem is I can’t find out exactly how the Everyday plan works. Do you still get internet useage on the Everyday plan? Can you bounce back and forth from a Smartpack to the Everyday plan? Does the Everyday plan also expire every 30 days? I was hoping to find a plan where my £10/£15/£20 (etc) top-up does NOT expire after a set amount of time.

    Are you able to give any info on this please? Would appreciate it!

    Many thanks.

    1. Ken Lo
      Ken replied:

      Hi Jay,
      Thanks for your comment. If you switch over to the Everyday plan, it’ll cost £1/day to access the internet (there’s a fair usage policy of 500MB per month). This is comparatively expensive compared to the Smart Packs (you’d pay £30 if you used the internet every day). For occasional data usage, other networks might be a bit cheaper – my recommendation would be to have a look at giffgaff (it’s only 20p per day to access the internet). You can order a free SIM card here. There’s also a bunch of goodybags (similar to Smart Packs).
      With regards to switching between Everyday and Smart Packs, I believe you can do this once every month.
      Hope this helps!

      1. Jay replied:

        Thanks so much for answering, and for your helpful information. Do you know if the Everyday Plan expires after a certain period, or does it last as long as you still have some credit left? Thanks again.

        1. Ken Lo
          Ken replied:

          Hi Jay,
          There’s no credit expiry apart from that in the standard terms & conditions for T-Mobile Pay As You Go. As per those terms and conditions, your credit will expire if you don’t use your phone to make a “connection action” in 180 days. You can keep the credit active by making a phone call, sending a text message, browsing the web or topping up with more credit.
          Hope this helps!

          1. Jay replied:

            Thank you once again! It’s been a real struggle to find out this information from T-Mobile or EE, yet you’ve answered it all. Great site, really helpful. Thank you.

  11. Sherel said:

    I have a Samsung S 3..on a total unlimited monthly plan..unlimited free calls to any mobile or land line in the UK..unlimited UK texts….unlimited data…I am due for upgrade but am looking at taking sim only PAYG…is there a package for same or similar to the one I already have..think my monthly plan is around £33 per month …or do you think I should stay with what I have..or if I upgrade can you give me this same deal
    Many thanks Sherel

    1. Ken Lo
      Ken replied:

      Hi Sherel,
      Thanks for your comment. Take a look at my list of SIM only deals (both on Pay Monthly and on Pay As You Go). For PAYG, the closest offering would probably be giffgaff – £20/month for 2000 minutes, unlimited texts and unlimited data (you can order a free SIM card here).
      For Pay Monthly, I would probably suggest having a look at Three. For £18/month, you get unlimited calls, unlimited texts and 4GB of data (see info here). It’s £15/month cheaper than your current tariff (giving a £180 saving in the next 12 months). For £23/month, you get unlimited data (full info here). It’s also 4G-ready for when you next decide to upgrade your smartphone. The cost saving is £120 over the next 12 months.
      Hope this helps!

  12. Steven said:

    Ah – thanks for the reminder about that limitation – missed that. Maybe time to port my number elsewhere after all….

  13. Steven said:

    Great site – and especially helpful now while T-Mobile info on EE is such a mess….! Which leads me to my question:

    I live in North America now, but I keep my T-Mobile PAYG number/account for trips to the UK.

    I’m on the ‘Everyday’ plan, so for the last trip I just added a £10 Smart Pack, and it was perfect for my needs.

    But next time, I’m also travelling within Europe for a week or so, and want to be able to ‘roam’ with my T-Mobile number, for data, texts, and calls.

    I can figure out from their site how to get cost-effective data roaming, but it’s impossible to find clear info about options I can add for calls and texts!

    Any suggestions for add-ons or packs that would be useful for this scenario (and where to find info on their site…..!) ?


    1. Ken Lo
      Ken replied:

      Hi Steven,
      Thanks for your comment! The best place to look is the EE Roaming guide – select “T-Mobile” followed by the country you’re visiting and then the “Pay As You Go” tab at the top. To answer your question directly, unfortunately there aren’t any bundles for saving money when travelling in Europe. You’ll have to pay the standard EU roaming rates: 18.8p/minute to make a phone call, 4.9p/minute to receive a phone call and 5.9p to send a text message.
      If you get the chance, it may be worth having a look at my guide on the Best SIM Cards for Roaming in Europe. Depending on your usage and the country you’re visiting, you may find that Three or EE offer better value for your usage.
      Hope this helps!

      1. Steven replied:

        Many thanks for the detailed response, Ken – very helpful.

        Your ‘Best SIM Cards’ guide certainly shows better options than T-Mobile. But since I’m not based in the UK now, I don’t want to go thru the hassle of porting my number to another carrier just now.

        T-Mobile’s £2/day unlimited Talk & Text add on for Europe seems like a good option – but the link to the Terms and Conditions is dead, which makes it impossible to know which EU countries are included. Their Data Roaming info is also inconsistent, with some dead links.

        Here’s hoping EE finishes this ‘merger’ soon and starts consolidating and simplifying things – in the meantime, glad we have your site for help!


        1. Ken Lo
          Ken replied:

          Hi Steven,
          Unfortunately, the £2/day Unlimited Talk & Text add-on is only available for Pay Monthly customers (if you click the ‘Pay As You Go’ tab, the add-on will disappear from your list of options). EE’s 4G Pay As You Go service has slightly better deals (£10 for 100 minutes in Europe) but this is offset against the higher prices for bundles in the UK (the 4G bundles are much more expensive than the 3G Smart Packs).

  14. sophie said:


    I am in the uk for 6 weeks and bought a tmobile pay and go sim
    i bought the SMART10 deal for 100minutes and 400 texts.

    i have now used these up, but am unable to buy a new smart10 package, despite being advised i would be able to at the time of purchase

    is there any way i can buy a new pack before the 30days is up?

    1. Ken Lo
      Ken replied:

      Hi Sophie,
      Thanks for your comment. Unfortunately, it isn’t possible to renew your Smart Pack early. You’ll need to wait until the current one runs out – in the mean time you’ll need to pay T-Mobile’s standard Pay As You Go rates of 35p/minute and 14p/text. As a way to get around this, you could order a new SIM card from T-Mobile. This would allow you to start a new Smart Pack (though you’d have a new phone number when using the new SIM card).

  15. jack said:

    do you have to buy a smart pack to get minutes to call other networks because on the minutes booster it says only valid if you call t-mobile customers?

    1. Ken Lo
      Ken replied:

      Hi Jack,
      The Smart Pack minutes are valid for calling any network – it’s not necessary for the other person to also have T-Mobile. With regards to the minute booster, this is an older & totally different product (hence why you can only use it for calling T-Mobile).
      Hope this helps!

  16. Anne said:

    I come to the UK three times a year for one week. I have a T-Mobile Pay as you Go plan and I am confused. I usually request a WEEKEND credit after topping up 10GBP. They reply that it is no longer available, yet they often credit my account with a free weekend. How can I get a little more for my money without signing up for automatic payments. What benefit would I get from signing up for the Text Plan and can I change back if I wish? I think at the moment that I pay 25p for calls and 18p for texts.

    1. Ken Lo
      Ken replied:

      Hi Anne,
      I suspect the Weekend plan is no longer available to new customers though as an existing customer you’re able to keep your current price plan. If you were to switch over to the Text plan, it won’t be possible to switch back to Weekend. To save more money, my only suggestion would be to consider other networks – for example, giffgaff charges only 10p/minute and 6p/text. You get free calls & texts to other giffgaff members for 3 months after topping up £10.
      Hope this helps,

      1. Anne replied:

        Thanks for your swift reply! It was very helpful and thanks for the website – it is great. Anne

  17. Sue said:

    hi ken, ive been with T mobile for about 17 years now , i know things have moved on a bit since i joined them. my phone has changed and i would like to send pictures in my messages and carnt , is this because my sim card is old and i need a new one if yes can i still keep my number , thanks , Sue

    1. Ken Lo
      Ken replied:

      Hi Sue,
      Thanks for your comment. The most likely reason why you’re unable to send a picture message is the APN settings for sending a picture message haven’t been configured on your phone. See this help article on the EE website for more information. If you’ve already checked the APN settings, then I would recommend taking your phone into an EE retail store: they should be able to check your SIM card (and replace it if necessary).

  18. Lou said:

    Hi Ken,

    I was a T-Mobile customer for a number of years on PAYG but decided to go to another network because they offered a good deal. Anyway – after going abroad with the new network & it not working over there (not impressed!) on my return I went back to T-Mobile.

    When I was first with them I could top up £10 per month & that would give me free texts for 30 days without affecting the credit & I always purchased the 6 month web booster at £20.

    I have tried to get off the everyday plan & move back to the above text option having already bought the 6 month web. I could not get it to work so called into a local EE branch to ask them to do it for me – only to be informed that I could no longer have 2 booster packs running on PAYG & as I already had 6 month web, I couldn’t add the text options!!! They informed me that T-Mobile had stopped allowing customers to add more than one booster pack at a time because some customers were “abusing” it (eg: translates to T-Mobile feeling like they were being ripped off!) Now I feel ripped off – if I had known this I would have probably shopped around for a similar deal to what I had before.

    Have you heard of this or can you confirm this is correct as trawling through the EE website is like looking for the proverbial needle in a haystack!

    Many thanks

    1. Ken Lo
      Ken replied:

      Hi Lou,

      Thanks for the comment! Things have certainly been a bit of a mess since T-Mobile’s website migrated to EE (it’s much harder to find any information!).

      The offer you mentioned is still available – though you can’t be on the Everyday plan. I suspect the EE store was trying to add a texting booster instead of changing your tariff. You can see some information on the T-Mobile Text plan on this page (a £10 top-up gives you unlimited free texts and doesn’t affect the credit on your account). I think this is the plan you used to be on. You can change your plan by texting the word “TEXT” to 146. You can also call 146 to hear a list of available plans and to choose your new one.

      The free texts will be applied to your account from the next time you top-up.

      Hope this helps!


  19. Vlastimil said:

    Hi, I have bought new sim card with SMART PACK but now i don’t know if have to activate my sim card or it happens automatically when top up first time my credit, thanks, so send my answer to my email, please

    1. Ken Lo
      Ken replied:

      Hi Vlastimil,
      There’s no need to activate your SIM… simply slot it in your handset and it should work right away (if it doesn’t, your handset could be locked to another network). If your Smart Pack doesn’t start automatically, make sure to text SMART10 to 441 (or SMART15/SMART25 for the £15 and £25 Smart Packs). This will activate Smart Packs on your SIM.
      Hope this helps,

  20. David said:

    I moved to T-Mobile to use the smart packs, but when they ported my number over the problems started, i could use mobile data and make calls, but could not receive calls and could not send or receive text messages. It took 6 days of me phoning t-mobile customer services every day to eventually be told my 07777800XXX number could not be used on their network. Could this be true? Now i have lost my number as t-mobile say they are going to send it back to my previous provider, but my account is closed as i had just ended a 2 year contract, and the sim card has been de-activated. Do you know how i can get my number back?

    1. Ken Lo
      Ken replied:

      Hi David,

      Thanks for getting in touch. I’m really sorry to hear about your predicament (porting a BT Mobile 07777 number to T-Mobile). It seems like several other people have experienced the same problem e.g. see this EE forum post or this post at Money Saving Expert.

      As far as I’m aware, Ofcom’s ‘General Conditions of Entitlement’ requires mobile numbers to be portable between networks. Hence it could be worth taking this matter to Ofcom.

      Regarding the status of your number, I’m not sure what the process is for sending the number back to your previous provider (I wasn’t aware that this was possible). It sounds like your best bet would be to talk to BT Mobile and see whether your number is still on their systems. Perhaps they can recover it for you?

      Sorry I can’t be of any more help,


  21. paul said:

    So T-Mobile now want to extract a minimum of £120 a year from me when I currently spend around £20.

    Great deal!

    Cheerio T-Mobile

    1. Ken Lo
      Ken replied:

      Hi Paul,

      That’s right… Smart Packs are aimed at getting Pay As You Go customers to spend more. The people who benefit from having a Smart Pack are moderate to high users – people who can also save money using a SIM only deal. For light users such as yourself, Smart Packs are a fairly bad deal. A few alternatives:

      • You can pay on an a-la-carte basis: just ask T-Mobile to put you on the “Text” plan. They’ll charge you 30p/minute and 12p/text. Grab a free SIM card here. If you’re a smartphone user, grab the “6 month Internet Booster” – £20 for 6 months (equivalent of £3.33/month). This allows you to browse the internet – up to 500MB per month. You can read more information here.
      • If you’re a light user, the best rates are on Three’s 321 Tariff. 3p/minute for calls, 2p/text and 1p/MB when you’re browsing the internet

      Hope this helps!


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