EE PAC Code: Keep Your Phone Number When Changing Networks

Whether you're joining EE or leaving for a different network, it's a straightforward process to keep your old phone number.

EE PAC CodeIf you're leaving EE and joining another network or if you're leaving another network in order to join EE, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving EE For Another Network

EE

If you're leaving EE and joining another network, you can take your phone number with you.

Start by asking EE to issue you with a PAC Code. You can get a PAC Code from EE by calling 150 on your EE handset. Alternatively, dial 07953 966 250 from any other phone.

You can request a PAC Code over the phone at any time during EE's opening hours:

Monday - Friday8.00am - 8.00pm
An extended service costing 50p/call is available between 8pm-10pm on weekdays.
Saturday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.
Sunday8.00am - 6.00pm
An extended service costing 50p/call is available between 6pm-8pm on the weekend.

It's always free to get a PAC Code from EE (it's your legal entitlement). After getting your EE PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your EE PAC Code

Your new network provider:

Joining EE From Another Network

EE

If you're joining EE from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to EE.

After getting the PAC Code, you should order your new handset or SIM card directly from EE's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest EE deals, please see this page on EE's website.

Get the Latest Deals from EE »

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from EE, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on EE's online form. Alternatively, you can give the PAC Code to EE by calling 150 on your EE handset. You can also call 07953 966 250 from any other phone.

Providing your PAC Code to EE

The PAC Code should be submitted through a form on EE's website.

If your PAC Code is provided before 5.30pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 5.30pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On EE

EE
EE

If you're simply upgrading to a newer handset or tariff, it's not necessary to use an EE PAC Code. You can simply upgrade via EE's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the EE website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using an EE PAC Code or when transferring their phone number from another network to EE.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We would love to hear your comments: either about using an EE PAC Code or transferring your phone number from another network to EE. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1168 comments about transferring a phone number, please see the main PAC Codes article.

  1. Steve said:

    Hi I have transferred from EE to 3 contract to SIM only and took my old number with me , everything has changed over to my old number after giving 3 PAC code , only problem is anyone with an iPhone is getting txts from my 3 temporary number and when they txt old number it’s only sending as a text message not iMessage ! Any ideas what’s wrong please

    Steve transferred a phone number from EE to Three.

    1. Ken replied:

      Hi Steve,
      Thanks for your comment. I believe the information here should help you with regards to fixing iMessage/FaceTime?
      Many thanks,
      Ken

  2. Stephen said:

    Hi Ken.

    My wife & I live in Australia and we both have pay as you go SIMs with EE for when we’re in the UK.

    What we do is leave an amount in each phone’s account and before we arrive in the UK we top-up (if necessary) and purchase a 20 pound “Everything Pack” for the period that we’re in the UK. Every few months we turn the phones in here in Australia and send an SMS just to keep the accounts alive.

    What we’ve found is that the area we tend to spend the most time in has some serious dead-spots for the EE network and would like to change to the O2 network which has very good coverage for the area we’re in.

    Is there a way we can move our pay as you go services to O2 (keeping the same numbers) and what would you suggest as a substitute for the EE “Everything Pack” that we usually purchase?

    Cheers,

    Steve

    Stephen transferred a phone number from EE to O2.

    1. Ken replied:

      Hi Stephen,
      Thanks for your comment. Yes, of course, you can easily move your Pay As You Go service over to another mobile network whilst keeping the same number you already as. The only limitation is you won’t be able to transfer Pay As You Go credit, so you’ll need to use this up before moving to another network.
      To move your phone number from EE to O2, you can following the instructions on this page the next time you’re in the UK. On O2 Pay As You Go, you can buy a Big Bundle which is their equivalent to EE’s Everything Packs (e.g. you can get 750 minutes, 2000 texts and 2GB data for £15/month). If you’d like coverage from O2, it may also be worth investigating giffgaff (they’ll give you the exact same coverage as O2 but with slightly lower prices).
      Hope this helps!
      Ken

      1. Stephen replied:

        Ken,

        appreciate the response, thank you.

        One further question, does the credit on your O2 pay-as-you-go account have an expiry date after which time the phone number ceases to operate? As mentioned in my initial inquiry, we turn our phones on here in Australia and send an SMS just to show EE we’re still active.

        Cheers,

        Steve

        1. Ken replied:

          Hi Stephen,
          No worries at all – glad to be able to help out!
          There’s more information here on the topic of credit expiry. If you have a Big Bundle, the allowances will obviously expire after one month. However, if it’s just Pay As You Go credit, there’s no expiry providing you use your SIM card at least once every six months (this is the same as the policy on EE).
          Hope this helps!
          Ken

          1. Stephen replied:

            Hi Ken.

            just a follow question on porting from EE to O2.

            If after getting a PAC code, would it be easier to go into an O2 store and do the porting over the counter?

            Cheers,

            Steve

          2. Ken replied:

            Hi Stephen,
            It shouldn’t make any difference whether you submit the PAC Code to O2 via their online form, by calling customer services or in-person at their store. It all goes into the same system, and the transfer still happens on the next working day. Personally, I’d probably do it online for convenience (it’s possible if you go in to the store, they’ll just submit your PAC Code through the same online form!).
            Hope this helps,
            Ken

  3. A said:

    I’ve already ended my contract with EE and have joined three HOW do I get my PAC code from EE

    A transferred a phone number from EE to Three.

    1. Ken replied:

      Hi there,
      Unfortunately, it’s no longer possible to obtain a PAC Code from EE once your account has been closed. If your account was closed without a PAC Code being actioned, it’s likely the phone number has now been lost. If you like, however, you could contact EE using the details here to ask them whether they’re able to restore your number.
      Ken

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