Sky Whole Home allows you to watch Sky TV in more rooms for an extra £12 per month.

If you’re a Sky Stream or Sky Glass customer in the UK, you can add the ‘Whole Home’ pack to watch Sky TV in more rooms of your home.

Currently available for an extra £12 per month, the Whole Home pack covers all of the channels listed here, along with your playlists and personalised recommendations on another Sky Stream Puck.

You’ll also get Sky Go Extra included, allowing you to stream Sky TV on another four devices (such as a mobile phone, laptop, tablet or compatible games console).

In this article, we’ll review the Whole Home pack for Sky TV. We’ll start by looking at what it is and what you’ll get included with it. We’ll also look at how you’re able to use Sky’s Whole Home service.

Prices From: £12 per month
Contact Length: 31-day rolling contract
Key Features:
Available With: Sky Stream
Sky Glass
Best Deals: See Sky Whole Home TV deals →

What is Sky Whole Home?

If you’re a Sky Stream or Sky Glass customer in the UK, you can add Sky’s Whole Home service to watch Sky TV in more rooms of your home. It’s currently £12 per month extra and is available on a 31-day rolling contract so you can add or remove it at any time. You’ll also get Sky Go Extra included, allowing you to watch Sky TV on up to four other devices when you’re out and about.

The Whole Home Service

When you add Sky’s Whole Home service for £12 per month, you’ll get an extra Sky Stream Puck that’s connected to your Sky TV subscription.

To use it, you simply need to plug in the extra Sky Stream Puck to any compatible television with a HDMI socket. It will then give you access to the complete Sky Stream experience on that television, including your compatible channels, playlists, recommendations, and more. You can also use the Sky Stream Puck for apps like BBC iPlayer, Netflix, Spotify, and more.

When you sign up to the Whole Home service, you’ll get one additional Sky Stream Puck at no extra cost. If you’d like more than one puck, there’s a £39.95 set-up fee for each additional puck (the £12 monthly cost remains the same). According to Sky, you’ll need 25Mbps for the first Sky Stream or Sky Glass device in your household, plus an extra 5Mbps for each additional Puck. This means, for instance, you’ll need a download speed of at least 30Mbps for two Sky TV devices (your main device, plus an additional Sky Stream Puck).

You can have a maximum of 3 Sky Glass TVs and 6 Sky Stream Pucks at one address.

Sky Go Extra

Alongside the additional Sky Stream Pucks, you’ll get Sky Go Extra included with the Whole Home service. This allows you to watch Sky TV on up to four other devices using the Sky Go app. It covers both live TV channels and catch-up TV.

The Sky Go app is available for mobile phones, tablets, laptops, Xbox and PlayStation devices. You can use it wherever you are in the UK. It’s also possible to download content to watch offline.

If you don’t have the Whole Home service, it’s worth remembering that you’ll still get the regular version of Sky Go included on your basic Essential TV or Ultimate TV subscription. For many people, this might already be enough. The regular version of Sky Go can be used on up to two devices at the same time (excluding Xbox and Playstation which are only available with Sky Go Extra).

If you’re a regular Sky Go user, it might be worth considering a Sky Mobile SIM card. On all Sky Mobile plans, you’ll be able to stream from the Sky Go service without eating into your data.

Netflix & Streaming Services

It’s important to note that Sky’s Whole Home service doesn’t affect any of your streaming TV subscriptions (e.g. Netflix, Discovery+, or Paramount+).

For instance, both Essential TV and Ultimate TV come with a ‘Netflix Standard with Ads’ subscription included. This allows you to watch Netflix on up to 2 devices at the same time. If you want to watch Netflix on more than two devices, you’ll need to upgrade your Netflix subscription. Sky’s Whole Home service has no impact on this.

Sky Stream Puck

You’ll get a Sky Stream Puck included with the Whole Home Service. This gives you your Sky TV features and channels on another TV at the same address. Practically speaking, it’s identical to a regular Sky Stream box – only that it’s connected to your existing Sky TV account, as opposed to a different account. You can connect it to any TV using a HDMI cable.

The Sky Stream Puck will connect to your home wi-fi network. You’ll need a minimum connection speed of 5Mbps for each Sky Stream Puck in your home (or 25Mbps if you’re streaming in ultra-HD quality). This is in addition to the 25Mbps speed required for your first Sky TV device. This means, for instance, you’ll need 30Mbps for two Sky TV devices (your main Sky TV device and one Sky Stream Puck), when both of them are streaming in HD quality.

The Sky Stream Puck can only be used at the same address as your main Sky TV device. If you use it at another address, the terms and conditions state that you might be charged a separate subscription fee for use at the other address:

If you or anyone else uses your account or TV service anywhere other than at your address, we may charge you a separate subscription for use at that other address based on the price of your subscription. We’ll notify you before applying that additional charge.

If you’d like to watch Sky TV at another address, you can use the Sky Go app on your laptop, tablet or mobile phone instead.

Technical Specifications

The following table shows the full technical specifications of the Sky Stream Puck:

Sky Stream Puck
Upfront Price: £0 for first Sky Stream Puck
£39.95 for each additional Puck
Requires: Sky Whole Home (£12 per month)
Channels: Up to 150 channels
Features & Design
Picture Quality: HD (standard)
Ultra HD 4K (with Ultra HDR add-on)
Apps: Yes
Playlists: Yes
Dimensions: 10.8 x 10.8 x 1.8 cm
Colour: Anthracite Black
Technology
Reception Method: Internet
(broadband required)
Stream Puck Ports: HDMI 2.1
230V AC power
Ethernet
Requires Broadband: Yes
5Mbps for HD
25Mbps for UHD
Other Requirements: Sky Stream or Sky Glass
Availability: 98% of UK homes
Check availability →

If you’re upgrading from the Sky Q Multiscreen service, your Sky Stream Pucks will replace your old Sky Q Mini boxes. Comparing the two devices side-by-side, the Sky Stream Pucks are significantly smaller than the Sky Q Mini boxes (they’re roughly one-third of the size, as well as being substantially thinner). The Sky Stream Puck also supports 4K Ultra HDR, whereas the Sky Q Mini is restricted to HD only.

One disadvantage of the Sky Stream Puck is that it doesn’t boost your home wi-fi network strength, in the same way that the Sky Q Mini does. If you previously relied on the Sky Q Mini to get good wi-fi in your home, you may need to invest in a separate wi-fi booster or mesh wi-fi solution. If you’re a Sky Broadband customer, Sky has their own WiFi Max service for this.

More Information

For more information about Sky’s Whole Home service, please see Sky’s official website. You can also see our guide to the best Sky Stream deals.

Your Comments 20 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 20 comments from readers. You can add your own comment here.

    • Ken replied:

      Hi Paul,
      Thanks for your comment. Technically speaking, the Sky Stream box and Sky Glass TV won’t record anything. Instead, they make use of cloud-based recordings through the Playlist feature. One advantage of this approach is that you’ll never get a recording clash – you can add as many programmes as you like to your Playlist, even if they’re all being shown on TV at the same time. The flip side is that the content might have time restrictions (e.g. you might only have 30 days to watch it).
      Hope this helps,
      Ken

      • David West replied:

        I have just bought a sky glass package, The sky services guy said I had to have the whole house package to run it and one other tv with a puck. is that correct

        • Ken replied:

          Hi David,
          Thanks for your comment. Yes, that is right, if you’d like to have your Sky TV services on another TV, you’ll need to add the “Whole Home Pack”. You’ll get a Sky Stream Puck included with this, for your other TV.
          Hope this helps,
          Ken

  • B Ward said:

    Hi, we have a puck, but, when we try to watch something a message says ‘Too many people are using this account….’.
    One of us them has to stop watching tv so that the other one can watch !

  • Paul Tripp said:

    Is each sky puck remote control specific to each puck ? I e had two pucks fail but on this latest occasion I only swapped the puck it’s self in the box with the courier, I didn’t swap the remote control as well and can’t get it to pair/work ?

    • Gareth replied:

      They are bluetooth so i think you have to re-pair them when this happens, i believe holding down 4&6 on the remote for 10 second puts it into IR mode which will allow you to navigate the box however if you have multiple pucks you probably want to set as bluetooth to stop crosstalk of IR

  • Ricky D said:

    What is the requirement for each sky stream puck. I need 3 in total for my household. My broadband speeds are between 25-30mps

    • Ken replied:

      Hi Ricky,
      Thanks for your comment. I believe Sky normally say 10Mbps for the first device, then an extra 5Mbps for each additional Puck if you’re viewing in HD. Therefore, you’ll need around 20Mbps for 3 Sky Stream Pucks, streaming in HD.
      Hope this helps,
      Ken

  • Dave said:

    I have just ordered sky glass on the understanding that I can still use sky in the 2 extra rooms at the same time (3 in total) have I been misled on this?

    • Ken replied:

      Hi Dave,
      Thanks for your comment. You’ll need the Whole Home Pack with Sky Glass if you want to watch Sky TV in the other rooms. You’ll get a Sky Stream Puck for each of the rooms.
      Hope this helps,
      Ken

  • Roy said:

    Is it possible, to have “sky puck” with sky subscriprion , no sky glass, talktalk isp, thanks in advance

    Roy Vassell

    • Ken replied:

      Hi Roy,
      Thanks for your comment. Not yet, but I’ve heard this should be possible sometime later this year 🙂 At the moment, you’ll need to have a Sky Glass TV to get the Sky Stream Puck.
      Ken

  • Gareth Evans said:

    Thanks for your clarification but this is at odds with what sky told me. Sky said puck was not UHD, HDR or Dolby atmos capable only HD? As someone who reviews these products I’ll take your assessment as correct. Thanks

    • Adrian Hopton replied:

      From personal experiance – 3 months now – I can confirm the puck is UHD/HDR )Including Dolby Vision) and Doleby Atmos.

  • Gareth Evans said:

    I was thinking of getting sky glass as a second tv to use in the bedroom. I have a very good samsung q series tv in the lounge with dolby atmos soundbar system so the puck tech spec is of great importance in terms of its capability in delivering UHD, HDR and Dolby Atmos.

    I spoke to a sky rep earlier today and he stated that sky puck is HD only with no HDR or Dolby Atmos capability and that statement put me completely off getting sky glass and puck.

    I am therefore confused after reading your review where you say it is UHD compliant where of course the AV system and programmes are delivered in UHD.

    Grateful if you have the latest data on sky glass puck to share

    • Ken replied:

      Hi Gareth,
      Thanks for your comment. The Sky Stream Puck does indeed support 4K Ultra HD, along with HDR and Dolby Atmos sound, providing you have a compatible TV & the relevant Ultra HDR add-on. This differs from the old Sky Q Mini boxes which were limited to HD.
      Hope this helps,
      Ken

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