Vodafone offers Pay As You Go “Big Value Bundles” from £10/month with “total rollover” of unused allowances.

Vodafone’s Big Value Bundles on Pay As You Go give you a monthly allowance of minutes, texts and mobile data. Starting in price from £10 per month, the bundles turn your Pay As You Go credit into a 30-day allowance of calls, texts and internet.

Vodafone’s popular £10 Big Value Bundle comes with 250 minutes, unlimited texts and 3GB of data. Customers wanting a larger allowance can get 5GB of data for £15/month, 10GB of data for £20/month, or 20GB of data for £30/month. Unfortunately, the £5 Big Value Bundle is no longer available to new customers.

In this article, we’ll review Vodafone’s Big Value Bundles. We’ll discuss the bundles that are available and how you can use the ‘Total Rollover’ feature. We’ll also discuss Pay As You Go 1, an alternative deal from Vodafone for occasional users not wanting to top-up their phone every month. Finally, we’ll compare Vodafone’s Big Value Bundles to alternatives from other mobile networks before looking at the coverage you can expect and how to keep your existing phone number.

Stop Press: VOXI is a low-cost sub-brand of Vodafone, offering much larger allowances for the same price as Vodafone’s Big Value Bundles. You’ll get unlimited minutes, unlimited texts and 8GB of data for £10/month with the same coverage as on Big Value Bundles. You’ll also get unlimited social media data for Facebook, WhatsApp, Snapchat and more.

Order VOXI SIM Card (Free) →

Bundles & Pricing

SIM Cards StackedVodafone offers a choice of two Pay As You Go price plans:

  • Big Value Bundles: For regular mobile users (including the majority of smartphone users), Vodafone offers Big Value Bundles from £10/month. You’ll get an inclusive allowance of minutes, texts and mobile data, lasting for up to 30 days.
  • Pay As You Go 1: For occasional mobile users not wanting to top-up every month, Vodafone has a traditional Pay As You Go tariff called Pay As You Go 1. On this plan, you’ll pay £1/day when you use your mobile phone for unlimited minutes, unlimited texts and up to 500MB of data.

As an alternative to Big Value Bundles, there are also bundles available on the VOXI by Vodafone sub-brand. VOXI’s bundles give you a much larger data allowance compared to regular Big Value Bundles (e.g. you’ll get 8GB of data for £10/month on VOXI). You’ll also get unlimited minutes and endless social media data.

Big Value Bundles

For regular mobile users (including most users with a smartphone), Vodafone’s Big Value Bundles will normally offer better value usage compared to Pay As You Go 1.

With Big Value Bundles, your top-up is converted automatically each month into a 30-day allowance. There are currently four Big Value Bundles you’re able to choose from, ranging in price from £10 to £30 per month:


At the end of the 30-day period, you’ll need to buy another Big Value Bundle. Your unused allowances can be rolled over for a maximum of one month as part of Vodafone’s Total Rollover offer. Providing there’s enough credit remaining on your account, Vodafone will try to renew your bundle automatically.

Up until November 2019, Vodafone also offered a £5 Big Value Bundle with 150 minutes, 250 texts and 100MB of data. This bundle is no longer available for purchase – the cheapest bundle is now Vodafone’s £10 bundle.

Total Rollover

For customers automatically renewing their Big Value Bundle every month, Vodafone offers a feature called “Total Rollover”. This takes all of the unused allowances from your current month’s bundle (including unused minutes, texts and data) and rolls it over into the following month’s Big Value Bundle.

For instance, the £10 Big Value Bundle normally includes 250 minutes, unlimited texts and 3GB of data. If, during a given month, there are 100 unused minutes and 1GB of unused data, your allowances will be increased the following month up to 350 minutes and 4GB of data.

Total Rollover is only available when you automatically renew your Big Value Bundle. You can only roll over your unused allowances once into the following month (it can’t be rolled over multiple times). Total Rollover isn’t available if you renew your bundle early, or if you leave a gap at the end of your current bundle before buying a new one. Total Rollover also isn’t available when you change to a different Big Value Bundle.

VOXI Bundles

As an alternative to Big Value Bundles, we’d strongly recommend looking at the 30-day Pay As You Go bundles from VOXI by Vodafone.

On VOXI, you’ll get a much larger data allowance than on Big Value Bundles. You’ll also get unlimited minutes, unlimited texts and endless social data (for use on Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, Viber and Facebook Messenger).

The following table shows VOXI’s Pay As You Go bundles:


On VOXI, you’ll get the exact same coverage as on Big Value Bundles. However, the Total Rollover feature of Big Value Bundles isn’t available on VOXI and you won’t be able to participate in the Vodafone Rewards scheme. Customer support is also managed online via web chat, rather than on the phone like it is for Big Value Bundles. For more information, see the VOXI website or read our in-depth review of VOXI.

Order VOXI SIM Card (Free) →

Vodafone Rewards

Customers with a Big Value Bundle can benefit from the Vodafone Rewards loyalty programme. This will give you 100 reward points (worth approximately 50p) for every £10 top-up. You’ll also get 50 bonus reward points each time you buy a Big Value Bundle.

Over the course of one year, a customer buying a £10 Big Value Bundle every month can expect to earn around 1,800 reward points (worth approximately £9).

Each Vodafone reward point is worth approximately 0.5p. You can use the points for a number of rewards including the following:

Reward Cost
£5 charitable donation 1,000 Reward Points
£10 Vodafone Webshop voucher 2,000 Reward Points
Wireless In-Ear Headphones 3,000 Reward Points
£20 Amazon Gift Card 4,000 Reward Points

A full list of available rewards can be seen in the Vodafone rewards catalogue.

You may also be eligible for the VeryMe Rewards programme if you top-up by at least £10 every 6 weeks.

Bundle Codes

You can buy a Vodafone Big Value Bundle through the My Vodafone website or application. You can also call 2345, or send a free text message as follows:

Your Chosen Bundle Instructions For Renewing Bundle
£10 Big Value Bundle Text BVB10 to 49501 from your Vodafone PAYG handset
£15 Big Value Bundle Text BVB15 to 49501 from your Vodafone PAYG handset
£20 Big Value Bundle Text BVB20 to 49501 from your Vodafone PAYG handset
£30 Big Value Bundle Text BVB30 to 49501 from your Vodafone PAYG handset

By default, Vodafone will renew your bundle automatically at the end of each 30 day period, providing there is enough credit on your account. It should therefore only be necessary to text the above bundle code if you’d like to renew early or if you’re new to the tariff.

To disable automatic renewal of Big Value Bundles, call 2345 from your Vodafone handset.

Total Rollover is not available when renewing your bundle early. If you’d like to benefit from the rollover of unused allowances, you should use Vodafone’s automatic bundle renewal feature.

Out Of Bundle Charges

If you use up the inclusive allowances on your Big Value Bundle, you’ll pay the following rates for out-of-bundle usage:

Calling Rates:
Voice Calls 35p/minute (any network, any time)
Calls to Voicemail 30p/minute
Calls to Special Rate Numbers 45p/minute access charge
+ service charge from the company you’re calling
Messaging Rates:
Text Message (SMS) 14p
Picture Message (MMS) 45p
Internet Rates:
Mobile Data £2/day (up to 50MB)
Additional Data 10p/MB

Vodafone charges for all phone calls on a per-minute basis. This means the length of all phone calls is rounded up to a full minute before the charge is calculated and deducted from your balance. For instance, a phone call lasting 61 seconds will be rounded up and charged by Vodafone as a 2-minute call (it will therefore cost you 2 x 35p = 70p).

It may be cheaper to renew your bundle early as opposed to paying out-of-bundle rates. However, this will cause you to lose your Total Rollover allowance.

Other Pay As You Go Tariffs

As an alternative to Big Value Bundles, if you’re an occasional mobile user not wanting to top-up your phone every month, Vodafone also offers the Pay As You Go 1 plan.

On Pay As You Go 1, you’ll pay 20p/minute, 20p/text and 20p per 5MB of data, but this is all capped at £1 per day. Once you’ve reached the £1 daily spend limit, you can use unlimited minutes, unlimited texts and up to 500MB of data at no additional charge. For more information, see our in-depth review of Vodafone Pay As You Go 1.

In the past, Vodafone has offered a range of Freebie deals on Pay As You Go. On these deals, you’d get a free 30-day allowance every time you top up your phone with £10 or more (e.g. Freebie Minutes, Freebie Texts, Freebie Data and Freebie International Minutes). The Freebie deals are no longer available to new customers but existing customers already on the plan can continue to use it.

Comparison to Alternatives

In our view, Vodafone’s Big Value Bundles offer reasonable value. However, you can normally find better value deals elsewhere on other Pay As You Go networks.

£10 per month bundles

10 Pound NoteVodafone’s £10 Big Value Bundle comes with 250 minutes, unlimited texts and 3GB of data.

At the £10/month price point, VOXI (a low-cost sub-brand of Vodafone) offers much better value with unlimited minutes, unlimited texts, 8GB of data and endless social data for £10/month. You’ll get the same coverage whether you use a VOXI SIM card or a Vodafone Pay As You Go SIM card.


Order VOXI by Vodafone SIM Card (Free) →
VOXI by Vodafone offers unlimited minutes, unlimited texts, 8GB data and endless social data for £10/month

£15 per month bundles

15 Pound NotesVodafone’s £15 Big Value Bundle includes 250 minutes, unlimited texts and 5GB of data.

For £15/month, we think VOXI once again offers much better value. For a £15 monthly top-up on VOXI, you’ll get unlimited minutes, unlimited texts, 20GB of data and endless social media data.


£20 per month bundles

20 Pound NoteVodafone’s £20 Big Value Bundle bundle comes with 1000 minutes, unlimited texts and 10GB of data.

For the same monthly price, VOXI offers 45GB of data along with unlimited minutes, unlimited texts and endless social data. Alternatively, giffgaff offers unlimited minutes, unlimited texts and 40GB of data (coverage from O2).

To show you the most relevant plans, 2 similar but more expensive plans have been hidden. .

For more information, see our full comparison of the UK’s best value Pay As You Go bundles. Alternatively, if you’re willing to undergo a credit check, it may also be worth having a look at some of the best value Pay Monthly SIM cards.


There are two ways to join Vodafone Pay As You Go.

If you’d like a brand new smartphone, you can buy a Pay As You Go phone from the Vodafone website. At the time of writing, handsets are available from as little as £1 when you also top-up with at least £10 of credit. You can also buy a Vodafone Pay As You Go handset from third-party retailers such as Argos and Amazon.

If you already have an unlocked smartphone that you’re happy to keep, you can order a free Vodafone SIM card to slot inside that handset. If your mobile phone is currently locked to another network, see our guides to unlocking an iPhone and unlocking a Samsung Galaxy smartphone.


2G, 3G and 4G Coverage

In the UK, Vodafone offers 99% population coverage on their 2G, 3G and 4G mobile networks.

Before joining Vodafone Pay As You Go, we’d strongly recommend double-checking the coverage in your area. You can do this by entering your postcode on Vodafone’s online coverage map:

Check Vodafone Coverage (vodafone.co.uk) →

All Big Value Bundles have access to 2G, 3G and 4G coverage. For more information, see our guide to the coverage on Vodafone. You can also read our guide on how mobile coverage works in the UK.

5G Coverage

Vodafone offers 5G coverage in a number of major UK towns and cities. Customers with access to 5G can access faster download speeds on Vodafone (up to 1,000Mbit/s). There’s also more capacity on Vodafone’s 5G network, as well as reduced latency so everything should be much more responsive.

On Vodafone Pay As You Go, you’ll need the £30 Big Value Bundle if you want access to 5G. You’ll also need a 5G-ready handset and will need to be in one of Vodafone’s 5G coverage areas:

Now Live38 towns and cities are live on Vodafone 5G (February 2020)
Bebington, Belfast, Birkenhead, Birmingham, Bolton, Bootle, Bristol, Cardiff, Cheadle, Droylsden, Eccles, Edinburgh, Gatwick, Glasgow, Horwich, Huyton-with-Roby, Isle of Scilly, Lancaster, Leeds, Liverpool, Llandudno, London, Manchester, Mangotsfield, Newbury, Paisley, Penarth, Plymouth, Prestwich, Rochdale, Salford, Solihull, Stockport, Stoke-on-Trent, Stretford, Wallasey, Warrington, Wolverhampton
Planned &
6 towns and cities planned
Blackpool, Bournemouth, Guildford, Portsmouth, Reading, Southampton (End of 2019)

For more information, see our guide to 5G coverage in the UK.

Tethering & Personal Hotspot

Tethering or personal hotspot refers to the process of sharing your smartphone’s internet connection with another device (e.g. with your laptop or tablet). It’s a convenient way of getting mobile broadband on your other devices.

Customers on Vodafone Pay As You Go should be able to tether without any problems. However, numerous readers have experienced difficulties with tethering in the past (particularly when tethering from some iPhones).

For more information, see our full guide to tethering on UK mobile networks.

Keeping Your Phone Number

It’s easy to keep your current phone number when moving to Vodafone.

To transfer your phone number to Vodafone, start by asking your current mobile network to provide you with a PAC Code. You can get one through your mobile network’s website or app, or by texting PAC to 65075.

Order your new Pay As You Go SIM card from Vodafone’s website. Once you’ve done that and once you’ve activated your SIM card, you can provide your PAC Code to Vodafone through this online form. They’ll schedule the transfer of your phone number (normally for the next working day).

It isn’t possible to transfer Pay As You Go credit from another mobile network to Vodafone so you should try to use it up before the number transfer happens.

For a step-by-step guide on transferring your phone number to Vodafone, please select your current mobile network from the dropdown menu below:

PAC Code Finder: Transfer Your Phone Number to Vodafone

Select your current mobile network:

  More Options

Frequently Asked Questions

What Pay As You Go bundles are currently available from Vodafone?
Vodafone currently offers a choice of four Pay As You Go bundles:
  • £10 Big Value Bundle: 250 minutes, unlimited texts and 3GB data.
  • £15 Big Value Bundle: 250 minutes, unlimited texts and 5GB data.
  • £20 Big Value Bundle: 1000 minutes, unlimited texts and 10GB data.
  • £30 Big Value Bundle: 3000 minutes, unlimited texts and 20GB data (5G-ready).
How do Big Value Bundles compare to VOXI Bundles?
Most people will be far better off getting a bundle from Vodafone’s low-cost sub-brand VOXI instead. For instance, you’ll get 8GB of data for £10/month on VOXI. This compares to the 3GB of data you’ll get on Vodafone Pay As You Go. On VOXI, you’ll also get unlimited minutes and unlimited social media data.
How does Total Rollover work on Vodafone Pay As You Go?
If you automatically renew your Big Value Bundle, any unused allowances from the current month’s bundle will rollover automatically into the following month’s bundle. For instance, if you have 100 unused minutes and 1GB of unused data from a £10 Big Value Bundle, your allowances in the following month will increase to 350 minutes and 4GB of data.
How does Big Value Bundles compare to Pay As You Go 1?
On Vodafone’s Big Value Bundles, your credit is converted automatically into a 30-day allowance. If you don’t want to top-up your phone every month, Vodafone’s Pay As You Go 1 is a good alternative. You’ll pay £1/day when you use your mobile phone for unlimited minutes, unlimited texts and up to 500MB of data.
What coverage will I get on Vodafone Pay As You Go?
On Vodafone Pay As You Go, you’ll get access to 99% population coverage from Vodafone’s 2G, 3G and 4G networks. If you buy the £30 Big Value Bundle, you’ll also get access to 5G coverage on Vodafone.
Can I keep my current phone number?
Yes. It’s a straightforward process to keep your current phone number. Ask your old mobile network to provide you with a PAC Code. You can get one through your mobile network’s website or app, or by texting PAC to 65075. The PAC Code should then be provided to Vodafone once you’ve activated your new Pay As You Go SIM card.

More Information

For more information on Vodafone’s Big Value Bundles, please refer to Vodafone’s official website.

Your Comments 77 so far

We'd love to hear your thoughts and any questions you may have. So far, we've received 77 comments from readers. You can add your own comment here.

  • Hi Ken

    Can I use in TP link pocket wifi portable instead of the smartphone to do the tethering/hotspot?

    Using the Voxi or vodafone plan for the pocket wifi and across europe (not UK) for less than a month

    • Hi Sim,
      Yes, it should be possible to do this – you can simply put the Vodafone or VOXI SIM card inside the pocket wi-fi device.
      Hope this helps,

    • Hi Heather,
      Thanks for your comment. It should be possible to purchase a Vodafone Pay As You Go SIM card at some UK supermarkets, convenience shops and mobile phone stores. You’ll probably find that there’s a small fee for the SIM card when you get it in person (around £1, or increasing to as much as £10 when you buy at the airport).

  • Hi there, I am from New Zealand and are in Euro zone fore three months and have vodafone pay as you go. Would I be able to use the same sim in 10 months time, for another 3 months if I dont keep it topped up. Would it still be active

    • Hi Paul,
      Thanks for your comment. Yes, Vodafone includes Turkey as part of their Europe Zone, so you can use your allowances at no extra charge when travelling to Turkey.
      Hope this helps,

  • Hi,

    im from south africa, but am going to Uk next week and then around europe. I want to have a sim that would work in most European countries, when im not on wifi. a one month bundle would be perfect. Would all of those networks above work in europe, and would the costs for roaming be about the same, or are there some differences and pitfalls i need to be aware of?

    • Hi Al,
      Thanks for your comment. Yes, all UK mobile networks that offer international roaming on their SIM cards are now legally obliged to offer roaming at no extra cost within the EU. Therefore, you can pretty much choose a Pay As You Go bundle from any network, and you can continue using the allowances whilst you travel around Europe.
      Hope this helps,

  • Rhett Hammond said:

    I didn’t realise crediting my account my account wasn’t enough. You actually have to BUY the bundle or they nick two pounds of credit when you use your data, not only a pain in the arse, it feels a bit like theft…

  • Very disappointed in the service l got, bought a new phone and got a contact l didn’t want, l cancelled it very quickly now l have found out because of that unwanted contact l am no longer in the friends and family account l have been in for years, thanks to a jobs worth in the Vodafone shop . Not happy


    • Hi Steve,
      To my knowledge, I’m not aware of Vodafone offering 500 minutes on the £10 Big Value Bundle, unless this was part of a time-limited promotion they might have been running. Have you considered other mobile networks instead? For instance, giffgaff offers unlimited minutes, unlimited texts and 3GB of internet for £10/month, so the extra minutes should hopefully make this even better than the deal you previously had from Vodafone.
      Hope this helps,

    • Hi Valentina,
      Many thanks for your comment. I’m not aware of Vodafone selling a 30GB recharge card on Pay As You Go in the UK. Could it be possible you’ve purchased another product (e.g. mobile broadband or something else outside the UK)?

  • Andrew Mcclelland said:

    I’ve got a pay as u go £20 bundle an it keeps cutting me off when I make a call an it says I’ve no talk time , but I thought i has a thousand minutes , so what happening

  • my pay as you go bundle of 10£ expires on the 15th sept. i hv about 950 rewards points. i will not be renewing the bundle after 15th as i am leavin uk on the 26th sept. will i be able to use the rewards point to use data and texts after non renewal?

    • Hi BG,
      You can see the Vodafone Rewards catalogue here. I’d probably recommend trying to use the points before you leave the UK (e.g. you could buy a NOW TV entertainment pass, a Selfie Stick or something like that). Alternatively, you could use your Reward points to buy an allowance (e.g. 350 points for up to 500MB data to use over a week).
      Hope this helps,

  • Jenny Mackenzie said:

    Hi Ken!
    First and foremost, a huge “Thank You” for all the hard work you put into continuing to maintain this brilliant resource! 🙂 If I may I’d like to correct a couple of things about the Vodafone bundles, and also to share my experience with PAYG here in the UK.

    Vodafone have modified the £30 bundle, since 1st July. It now offers Unlimited texts, 3000 minutes of UK calls, and 20GB data. Another point worth highlighting is that unused data ROLLS OVER – which I think is unique among the PAYG offers.

    ALSO important to note: the bundle can be used exactly as in the UK in many non-EU countries (obviously within the EU, roaming charges have been abolished by all carriers). My own situation is that I divide my time between (non-EU) Switzerland and the UK for work, and I need a generous allowance of both calls and data here, but as a part-time resident, I cannot commit to a monthly contract. However, I can afford a decent bundle.

    In fact TWO: I have the £30 bundles from both O2 and Vodafone. Both have their strengths and their weaknesses – fortunately not the same!! But it means I have a combined 40GB of tetherable data, up to 20GB of which can be rolled over to the next month, and when I arrive back in Switzerland I don’t need to rush to insert a local SIM before using my phone or fear horrific costs.

    O2 offer great customer service; Vodafone’s is virtually non-existent.

    O2 doesn’t allow me to roll over data, or use my bundle in another country, but it offers great international rates from the UK via O2 WorldChat.

    I do realise that £60 a month will seem OTT to some readers, but in the end it comes down to “horses for courses” doesn’t it? I have no landline, no broadband in this country. So that sum represents the totality of my telephone and internet spend with two reliable 4G carriers. I regularly tether to my laptop and tablet, and have no problems either uploading work or relaxing with Netflix or Amazon video.

    Anyway, forgive the lengthy post, but I hope it might help some other trans-national professional like me to find reliable, cost-effective communications solutions, which can be very difficult for folk without a permanent address in the UK.

    • Hi Jenny,
      Wow, thank you so much for your super detailed contribution as well! I’ll update the information about Vodafone’s new Big Value Bundles very shortly. Thanks also for the information about EU roaming – you might also be interested to take a look at this article which discusses the new EU roaming legislation (including which mobile networks allow you to roam in Switzerland, fair usage policies for roaming in Europe, etc).
      Thanks again!

  • Hi namesake,

    There is an error in your report.

    “ASDA Mobile makes use of coverage from EE, whilst giffgaff makes use of coverage from Vodafone.”

    giffgaff actually makes use of coverage from O2.

    Love your column, thanks for all the interesting info.

    Best regards,


    • Hi there fellow Ken,
      Many thanks for the heads up about this! Looks like I made a typo and failed to pick up on it whilst proof-reading it over! I’ve now amended it as suggested – thanks so much for letting me know about this!

  • ive been with Vodafone for years but over time there service has gotton so bad where i live i decided to look for a better network. In my location im at now the 4g signal is terrible and nearly every network i see is cheaper than Vodafone,ive decidded to move over to giffgaff which has the o2 network with great signal on 4g in my area,and the £10 buddle much cheaper than Vodafone.
    I was able to keep the same number also u just need the pac code from Vodafone and pump the code and number you want to keep in your account settings on giffgaff website and 4 days later you have the same number.The move from Vodafone was very easy and they gave me he pac code by phone and also followed with a text ty for that Vodafone,thought it would be a nightmaire but it all went well

  • Minh Hoang Ke said:

    I want to ask, I did top up £20 to new sim card, I did not buy bundle but vodafone did auto buy bundle and minus £20 from my balance. I want to top up for unlock phone. Can I complain and take £20 back?

    • Hi Minh,
      Sorry about this – unfortunately, Vodafone will automatically do that if you’re subscribed to their Big Bundles tariff (to avoid this, you’ll need to choose one of their other tariffs e.g. Freebie Data). As you weren’t aware this would happen and as you were topping up specifically to unlock your handset, I’d recommend giving Vodafone Customer Services a call (dial 191 from your Vodafone handset or call 03333 040 191 from any other phone). If you haven’t used the bundle, they might be able to cancel it and return the credit to your account.
      Hope this helps,

  • I have been robbed blind the last couple days by Vodafone. I have put nearly £80 quid on trying to get my £40 big bundle, and all it repeats is, “I don’t have enough credit”, when I still have at least £48, also my date has run out on previous bundle, so should be able to buy one. I’m sick of Vodafone, therefore, leaving once credit runs out.

  • I got a 10 pound freedom freebee on the 26/09/15 it is now 10/10/15 and my unlimited texts have stopped sending, this is not the first time this has happened. I am really not happy with it and I am thinking about leaving Vodafone.
    I called the 191 but it just confused me as I didn’t know what do it and it was frustrating.

  • I have spent £30 I really want my £10 big bundle plus I want my £20 back, been with Vodafone for years an this is how they get money out of you

  • hi, i have tried for the last two, three days to try and buy the £10 big value bundle, the auto recorded messages says that it has gone through and they will send me a message when i am able to use it but they havnt sent me a message what should i do?

    • Douglas tuesday replied:

      I recently bought a Vodafone smart 4 max. I have cancelled my 20 pound bundle and prior to my bundle expiring I have successfully bought a 10 pound bundle but this has not appeared on my phone. Any thoughts.

  • Bought a £10 bundle pack yesterday, it’s saying the sim Is activated as it was a new SIM card I got aswell but for some reason my texts wont send when I am meant to get unlimited texts with the bundle deal. It also keeps saying no service then coming back on. Any help? Getting very annoyed, paid for something I can’t even use, need a solution and fast???

    • Hi Caitlen,
      Thanks for your comment. Unfortunately, it sounds as if you might have either poor coverage or a misconfiguration on your Vodafone handset. The best thing to do is probably to bring your handset into a Vodafone retail store: they should be able to take a look at the handset and should hopefully help in diagnosing the problem.

    • Hi Vi,
      Thanks for your comment. Unfortunately, you will need to put extra money on if you want to send MMS picture messages on Freedom Freebees/Big Value Bundles. Picture messages are 36p each and are excluded from your bundle allowances.
      To save money, I would suggest you instead send the picture message via an app on your smartphone (e.g. use something like WhatsApp or Facebook Messenger). There’s no extra charge when sending photos through an app and the data usage comes out of your normal data allowances.

  • Barry Stavers said:

    I have one of those Vodafone mobile wifi units. I have used up the initial preloaded data. How do I top it up and what will I get for my money?


    • Hi there,
      For more information on topping up your Vodafone mobile broadband dongle, see this page on Vodafone’s website (you can click the link to “buy a data plan”). A list of available data packs can be found here on Vodafone’s website (click the ‘Pay As You Go’ option). To summarise, you can buy a 30 day data pack: it’s £3 for 200MB, £5 for 250MB, £10 for 1GB or £20 for 3GB of data.
      Hope this helps,

  • cherril Anderson said:

    Twice I’ve bought a ten pound freedom freebie and twice I’ve been given unlimited texts and 500mb of data but no minutes of calls. How do I dort this out?

  • It shows unlimited text when I top up, but when I reach/send a 1000 I cannot send any more text? What’s the problem with that? Shouldn’t it be unlimited

  • I’ve never had a Vodafone freebee, just bought a phone and put £10.00 on it… got my freebie but after two hours I haven’t received the 30 days free internet which I was promised in store. please help thank you. Neil

  • Jeanne O'Brien said:

    I bought a £15 freedom freebie on the 28th December 2014, and do not appear to have any minutes added to this pack. Can you help please?

    • Hi Jeanne,
      Is it possible your Freedom Freebee bundle has just expired today (it’s just gone 30 days since the 28th December). If you were charged for the Freebee but you didn’t receive minutes for the whole of the past month, it’s probably worth asking Vodafone Customer Services (dial 191 from your Vodafone handset). Unfortunately, it’s only Vodafone who can investigate this further as only they have access to your account.

  • Twice I have phoned & set up a freebee bundle & both times have been told I will be sent a message within an hour and I’m still waiting 2 days later not happy at all

  • I have just topped up £20 and usually I would get the £20 plan with 500 minutes, unlimited texts and I think it’s unlimited data. I rang 2345 back up a few minutes later to find out it’s taken £2 away, now I can’t get my plan.
    The £10 one isn’t enough minutes etc for me… I’m a young mum and don’t have enough money to carry on buying top ups that aren’t going to work, I’m really disappointed that the £2 went for no reason, as I’ve not used it for anything. The last time I topped up it was 20 pound and Vodafone to it all so I don’t know how I could have used it, and I haven’t used the lending £3 either, as it’s £2 that’s come off out of the blue for nothing.
    I’ve had enough of Vodafone taking advantage of this, as last time it never gave me my plan either and ended spending the credit because I needed it. I have a 4month old and only get £34 pound for him and myself and that’s all. I haven’t got money to carry on topping up because Vodafone is a terrible network! And I don’t have money to get my phone unlocked to other networks or to buy a new phone!!

  • I put 10 pounds on my phone and I did not get the package deal that I was meant to have so I went and put another 5 pounds on so that I could get my freebee. I think vodafone is rubbish so I am thinking of going back to giffgaff and leaving vodafone

  • Hello
    I went to the newsagents yesterday to get a voucher and top up my freebee, on doing so Ithen phone 2345 and enter the number on the voucher. Why was this not deemed as a freebee top up only standard top up, I have used the phone today only to find out I have only 2 pounds of credit left, I feel vodaphone goes out of its way to entrap people by making it difficult to add the freebee using a voucher topup.

    what have I done wrong please, how can I be sure this will not happen again.



    • Hi Duncan,
      Thanks for your comment. Was the previous Freedom Freebee still active on your account (i.e. was it still within 30 days of your previous top-up)? If so, the top-up wouldn’t have converted into a Freebee automatically. This is because, unfortunately, it’s not possible to renew your Freebee early.
      If your previous Freedom Freebee has already expired then the top-up should have been converted automatically into a 30-day Freedom Freebee. In this case, it’s worth getting in touch with Vodafone Customer Services on 191. They should hopefully rectify their mistake and add the Freedom Freebee retrospectively to your account. They should also refund your previous out-of-Freebee spending.

    • Hi Pat,
      Thanks for your comment. With Freedom Freebees, your top-up is converted automatically into a 30-day bundle. For instance, if you were to top-up £10 then you’d automatically have the £10 Freedom Freebee bought from your credit. You’ll have 150 minutes, unlimited texts and 500MB of internet to use though the airtime balance on your account will be zero.
      Hope this helps,

  • Are the out of bundle charges which apply once you have used up the freebies limited to the initial cost, ie if you top up £10, use your allowance and use £10 of other stuff dose the sim stop charging?
    I’m worried that the kids could run up big bills if its not capped.

    • Hi Derrick,
      Thanks for your comment. Unfortunately, the out-of-bundles charges will not be capped. If the allowances in your bundle have all run out, you’ll pay a rather punitive 35p/minute and £2/day for up to 50MB of internet. It’s also not possible to renew your bundle early which underlines the importance of choosing the right bundle (i.e. there’s no possibility to upgrade from the £10 to £20 Freebee in the middle of the month). To reduce the chances of running up a large bill, you could make sure there’s very little credit on the SIM card (it’s only possible to spend money that’s been topped up to the SIM card – no credit facilities are available on Pay As You Go).
      Alternatively, consider a network such as giffgaff. £10/month will get you 500 minutes, unlimited texts and 1GB of internet. Out of bundle rates are lower at 10p/minute and 20p/day for up to 20MB of internet. You’re also able to renew your bundle early (so you simply buy a new £10 bundle if the 500 minutes runs out early). You can get a free SIM card here.
      Hope this helps,

    • Hi Kimberley,
      You can find out the remaining allowances on your Freedom Freebee plan by calling 2345 from your Vodafone PAYG handset. You could also use the My Vodafone app (available on iPhone, Android and BlackBerry).
      Hope this helps,

  • Hi I’ve bought new google phone with sim and got a ten pound too up to receive the 30 days data I’ve now topped up twice with same amount and still waiting to receive this. Obviously I. Now have used the top up but can u please tell me how long it is before you take the ten pound for data thanks

    • Hi Sharon,
      Thanks for your comment. Have you double-checked that you’re on the Freedom Freebees tariff as opposed to another tariff (e.g. Freebees Minutes)? If you’d like to switch to the Freedom Freebees tariff, dial 4354 from your Vodafone PAYG handset. You should then be able to buy the £10 Freebee. Alternatively, if you meant the Freebee Data tariff, you’ll need to call 4358 to switch to the tariff. More info about the different tariffs here.

  • Hello Kat,
    I have topped up £20 for the freebee data payg plan and noted I can keep the £20 credit. I used £5 to buy for the extra local minutes. The question is that can I use the remaining credit £15 plus I top up £5 again for the following month to start another £20 freebee data plan ? Or the credit inside can only buy all other extra?

    • Hi Iris,
      The Freebee Data plan allows you to keep your £20 credit (it’s different from the Freedom Freebees mentioned in this article). On Freebee Data, you receive 1GB of UK data every time you top-up (the free data will last for 30 days). Next month, you’ll need to top-up another £20 in order to get the free data from Vodafone. If you don’t, you’ll pay the normal PAYG rates of £2/day for up to 50MB of internet. You could also convert £5 of credit into 500MB of data (you can call 34441 if you’d like to do this).
      Hope this helps,

    • Hi Kat,
      Thanks for your comment. Unfortunately, it’s not possible to transfer credit between networks. Hence, you can’t transfer your Vodafone credit to your boyfriend’s account which is on O2.
      Sorry I couldn’t be more helpful.

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