Transfer A Phone Number From T-Mobile to Orange | PAC Codes
Switching from T-Mobile to Orange? It's a straightforward process to keep your existing phone number.
Step 1: Obtain a PAC Code from T-Mobile
The first step is to contact T-Mobile and to obtain your Porting Authorisation Code (PAC Code).
You can get a PAC Code from T-Mobile by calling 150 on your T-Mobile handset. Alternatively, dial 0845 412 5000 from any other phone (extra charges apply when calling from another network).
You can request a PAC Code over the phone at any time during T-Mobile's opening hours:
|Monday - Friday||8am - 10pm|
|Saturday - Sunday||8am - 8pm|
- Your PAC Code will normally be issued immediately on the phone. We recommend having pen & paper ready.
- T-Mobile must provide a PAC code within 2 hours of your request. If they don't, there must be a valid reason for why the PAC Code can't be issued. Your right to a PAC code is enshrined within Ofcom's "General Conditions of Entitlement" (December 2013, clause 18).
- A PAC Code is 9 digits long and follows the format ABC 123 123.
- Your PAC Code is valid for 30 days. If you don't use it in time, the code will expire and you'll need to request a new one.
- You shouldn't close your account at T-Mobile: it'll end automatically when you give the PAC Code to Orange.
Step 2: Order the new phone or SIM card from Orange's website
You should now order your new phone or SIM card using the Orange website. Please select the type of tariff you're intending to move to:
For a full list of available tariffs and the latest Orange deals, please refer to this page on Orange's website.
Orange will assign you with a temporary phone number during the transition process.
Step 3: Give the PAC Code to Orange
Once your new phone or SIM card has arrived from Orange, switch it on and make sure everything's working properly. If you need to return or replace the new phone, please do this before the number transfer.
Once you're happy to continue with the number transfer, contact Orange and provide them with your PAC Code.
The PAC Code should be entered on Orange's online form. Alternatively, Pay Monthly customers can call 150 from their mobile (or 07973 100 150 from another phone). Pay As You Go customers should call 450 from their mobile (or 07973 100 150 from another phone). If you're going to call Orange, please be aware of their opening hours.
- You must provide the PAC Code to Orange within 30 days of its issue. If the PAC Code has already expired, return to step 1 and request a new PAC Code from T-Mobile.
- T-Mobile Pay As You Go customers: Try to use up any remaining credit - it can't be transferred to Orange.
Step 4: Phone Number Transferred (Next Working Day)
As long as you've submitted your PAC Code to Orange before 5.30pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding UK bank holidays). After 5.30pm, you'll need to wait one extra working day for your number to be transferred.
On the day of the transfer, you'll momentarily lose coverage on both of your handsets. When this happens, restart your handset on Orange. You should find that the Orange phone or SIM card is now associated with your original phone number.
- If you see an error message (e.g. "SIM card registration failed"), this means it's time to restart your phone.
- Once the phone number has been transferred to Orange, your account on T-Mobile will automatically be closed. You'll receive a final bill for any outstanding charges.
Any Other Questions?
In case of any problems during the transfer of your phone number, you'll need to contact Orange with details of your problem.
I'm a freelance writer specialising in mobile technology. I've been blogging at Ken's Tech Tips since 2005 with the aim of demystifying mobile technology for the rest of us.
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