{"id":3935,"date":"2022-09-14T15:00:22","date_gmt":"2022-09-14T14:00:22","guid":{"rendered":"http:\/\/cow.neondragon.net\/?p=3935"},"modified":"2022-09-14T15:30:37","modified_gmt":"2022-09-14T14:30:37","slug":"pac-codes-how-to-transfer-your-mobile-number-when-switching-networks","status":"publish","type":"page","link":"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks","title":{"rendered":"PAC Codes: How to transfer &#038; keep your mobile number when switching networks"},"content":{"rendered":"<p class=\"lead\"><em>How to transfer &amp; keep your phone number when switching to another mobile network: a step-by-step guide to using a PAC Code.<\/em><\/p>\n<div class=\"wp-caption p-0 alignright d-none d-sm-block\" style=\"width:425px;\"><ul class=\"list-unstyled m-0 text-center\"><li class=\"d-inline-block m-1 p-0 text-center align-middle\" style=\"width:75px;\"><img decoding=\"async\" src=\"\/images\/operators\/icon-200\/bt.png\" alt=\"BT Mobile\" width=\"54\" style=\"width:54px;\" \/><\/li><li class=\"d-inline-block m-1 p-0 text-center align-middle\" style=\"width:75px;\"><img decoding=\"async\" src=\"\/images\/operators\/icon-200\/ee.png\" alt=\"EE\" width=\"35\" style=\"width:35px;\" \/><\/li><li class=\"d-inline-block m-1 p-0 text-center align-middle\" style=\"width:75px;\"><img decoding=\"async\" src=\"\/images\/operators\/icon-200\/giffgaff.png\" alt=\"giffgaff\" width=\"75\" style=\"width:75px;\" \/><\/li><li class=\"d-inline-block m-1 p-0 text-center align-middle\" style=\"width:75px;\"><img decoding=\"async\" src=\"\/images\/operators\/icon-200\/idmobile.png\" alt=\"iD Mobile\" width=\"47\" style=\"width:47px;\" \/><\/li><li class=\"d-inline-block m-1 p-0 text-center align-middle\" style=\"width:75px;\"><img decoding=\"async\" src=\"\/images\/operators\/icon-200\/o2.png\" alt=\"O2\" width=\"53\" style=\"width:53px;\" \/><\/li><li class=\"d-inline-block m-1 p-0 text-center align-middle\" style=\"width:75px;\"><img decoding=\"async\" src=\"\/images\/operators\/icon-200\/sky.png\" alt=\"Sky Mobile\" width=\"60\" style=\"width:60px;\" \/><\/li><li class=\"d-inline-block m-1 p-0 text-center align-middle\" style=\"width:75px;\"><img decoding=\"async\" src=\"\/images\/operators\/icon-200\/tesco.png\" alt=\"Tesco Mobile\" width=\"75\" style=\"width:75px;\" \/><\/li><li class=\"d-inline-block m-1 p-0 text-center align-middle\" style=\"width:75px;\"><img decoding=\"async\" src=\"\/images\/operators\/icon-200\/three.png\" alt=\"Three\" width=\"42\" style=\"width:42px;\" \/><\/li><li class=\"d-inline-block m-1 p-0 text-center align-middle\" style=\"width:75px;\"><img decoding=\"async\" src=\"\/images\/operators\/icon-200\/virgin.png\" alt=\"Virgin Mobile\" width=\"75\" style=\"width:75px;\" \/><\/li><li class=\"d-inline-block m-1 p-0 text-center align-middle\" style=\"width:75px;\"><img decoding=\"async\" src=\"\/images\/operators\/icon-200\/vodafone.png\" alt=\"Vodafone\" width=\"60\" style=\"width:60px;\" \/><\/li><\/ul><\/div>\n<p>In the UK, it&#8217;s a straightforward process to transfer your phone number from one mobile network to another. This makes it easy to change mobile networks, whilst keeping the same phone number as before. It also ensures you won&#8217;t miss any incoming phone calls, and there&#8217;s no need to tell everyone a brand new number.<\/p>\n<p>To move your phone number from one network to another, you&#8217;ll use something called a Porting Authorisation Code (or PAC Code for short). It normally takes one working day to transfer your phone number using a PAC Code and it&#8217;s always free to do so.<\/p>\n<p><!--more--><\/p>\n<p><strong id=\"stepbystep\">Step-By-Step Instructions: Transferring Your Phone Number<\/strong><\/p>\n<p>For a step-by-step guide on how to keep your current phone number, please select your current mobile network followed by the mobile network you&#8217;re planning to join:<\/p>\n<p>[pac-finder]<\/p>\n<p>Through the rest of this article, we&#8217;ll discuss the process for transferring your phone number in a little more detail. We&#8217;ll show you how to get a PAC Code from different mobile networks, and then how you can use the PAC Code on your new network. We&#8217;ll also discuss the validity and expiry of PAC Codes, before looking at some special cases (e.g. transferring your phone number within the same network).<\/p>\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#What_is_a_PAC_Code\"><span class=\"toc_number toc_depth_1\">1<\/span> What is a PAC Code?<\/a><\/li><li><a href=\"#How_Long_Do_Number_Transfers_Take\"><span class=\"toc_number toc_depth_1\">2<\/span> How Long Do Number Transfers Take?<\/a><\/li><li><a href=\"#Getting_a_PAC_Code\"><span class=\"toc_number toc_depth_1\">3<\/span> Getting a PAC Code<\/a><\/li><li><a href=\"#Using_a_PAC_Code\"><span class=\"toc_number toc_depth_1\">4<\/span> Using a PAC Code<\/a><\/li><li><a href=\"#PAC_Code_Validity_Expiry\"><span class=\"toc_number toc_depth_1\">5<\/span> PAC Code Validity &amp; Expiry<\/a><\/li><li><a href=\"#Special_Cases\"><span class=\"toc_number toc_depth_1\">6<\/span> Special Cases<\/a><ul><li><a href=\"#Transferring_Within_The_Same_Network\"><span class=\"toc_number toc_depth_2\">6.1<\/span> Transferring Within The Same Network<\/a><\/li><li><a href=\"#Transferring_a_Pay_As_You_Go_Number\"><span class=\"toc_number toc_depth_2\">6.2<\/span> Transferring a Pay As You Go Number<\/a><\/li><li><a href=\"#Transferring_Ownership_Of_Your_Number\"><span class=\"toc_number toc_depth_2\">6.3<\/span> Transferring Ownership Of Your Number<\/a><\/li><li><a href=\"#Cancelling_Your_Old_Mobile_Contract\"><span class=\"toc_number toc_depth_2\">6.4<\/span> Cancelling Your Old Mobile Contract<\/a><\/li><li><a href=\"#Other_Things_To_Know\"><span class=\"toc_number toc_depth_2\">6.5<\/span> Other Things To Know<\/a><\/li><\/ul><\/li><li><a href=\"#Troubleshooting\"><span class=\"toc_number toc_depth_1\">7<\/span> Troubleshooting<\/a><ul><li><a href=\"#Instant_Messaging_Apps\"><span class=\"toc_number toc_depth_2\">7.1<\/span> Instant Messaging Apps<\/a><\/li><li><a href=\"#iMessage_FaceTime_on_iPhone\"><span class=\"toc_number toc_depth_2\">7.2<\/span> iMessage &amp; FaceTime on iPhone<\/a><\/li><li><a href=\"#Other_Number_Transfer_Issues\"><span class=\"toc_number toc_depth_2\">7.3<\/span> Other Number Transfer Issues<\/a><\/li><li><a href=\"#One_Time_Passcodes\"><span class=\"toc_number toc_depth_2\">7.4<\/span> One Time Passcodes<\/a><\/li><\/ul><\/li><li><a href=\"#Frequently_Asked_Questions\"><span class=\"toc_number toc_depth_1\">8<\/span> Frequently Asked Questions<\/a><\/li><li><a href=\"#More_Information\"><span class=\"toc_number toc_depth_1\">9<\/span> More Information<\/a><\/li><\/ul><\/div>\n\n<h2><span id=\"What_is_a_PAC_Code\">What is a PAC Code?<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-13290\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2013\/11\/Phone-Call-300x300.jpg\" alt=\"\" width=\"200\" height=\"200\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2013\/11\/Phone-Call-300x300.jpg 300w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2013\/11\/Phone-Call-150x150.jpg 150w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2013\/11\/Phone-Call-40x40.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2013\/11\/Phone-Call-100x100.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2013\/11\/Phone-Call.jpg 500w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>In the UK, a PAC Code (or Porting Authorisation Code) is used to transfer your phone number from one mobile network to another.<\/p>\n<p>There are three steps to transferring your phone number:<\/p>\n<ol>\n<li><strong>Start by getting a PAC Code from your current mobile network.<\/strong> It takes less than a minute to get a PAC Code from your network, and there&#8217;s no need to speak to anyone on the phone. You can get your PAC Code either online or by text message &#8211; <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks#Getting_a_PAC_Code\">simply follow the instructions here for your network<\/a>. There&#8217;s no cost and no obligation when getting a PAC Code.<\/li>\n<li><strong>Order your new phone or SIM card.<\/strong> Once you have the PAC Code from your old network, you can order the new phone or SIM card from your new mobile network. To start with, you&#8217;ll be given a temporary phone number so you can make sure the service works correctly before transferring your phone number.<\/li>\n<li><strong>Give the PAC Code to your new mobile network.<\/strong> Finally, you can <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks#Using_a_PAC_Code\">give the PAC Code to your new network<\/a>. Normally, you&#8217;ll be able to submit the PAC Code online. However, you can also give it to your new mobile network over the phone.<\/li>\n<\/ol>\n<p>For step-by-step instructions on how to keep your phone number using a PAC Code, please select your current mobile network followed by the mobile network you&#8217;re planning to join:<\/p>\n<p>[pac-finder-2]<\/p>\n<p>If you don&#8217;t want to keep your phone number when changing mobile networks, you can request a STAC Code (Service Termination Authorisation Code) instead of a PAC Code. The form above will also help you to get a STAC Code from your network. Alternatively, you can use <a href=\"https:\/\/kenstechtips.com\/index.php\/cancelling-your-mobile-contract\">the standard cancellation process<\/a> but an additional notice period fee may apply when you do this.<\/p>\n<p><strong>PUK Codes (Personal Unblocking Key Codes)<\/strong><\/p>\n<p>PAC Codes are sometimes confused with PUK Codes (Personal Unblocking Key Codes). However, the two codes serve totally different purposes. A PUK code is required if your handset becomes blocked (e.g. if you were to enter your PIN number incorrectly three times). When moving mobile networks, be sure to get a PAC Code instead of a PUK Code.<\/p>\n<h2><span id=\"How_Long_Do_Number_Transfers_Take\">How Long Do Number Transfers Take?<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-28863\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2021\/02\/Galaxy-S21-Speed-191x250.jpg\" alt=\"\" width=\"191\" height=\"250\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2021\/02\/Galaxy-S21-Speed-191x250.jpg 191w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2021\/02\/Galaxy-S21-Speed-31x40.jpg 31w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2021\/02\/Galaxy-S21-Speed-76x100.jpg 76w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2021\/02\/Galaxy-S21-Speed-382x500.jpg 382w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2021\/02\/Galaxy-S21-Speed.jpg 496w\" sizes=\"(max-width: 191px) 100vw, 191px\" \/>Once you&#8217;ve given the PAC Code to your new network, you&#8217;ll need to wait one working day before the phone number is moved over (two working days if you submit the PAC Code late in the afternoon or evening).<\/p>\n<p>Whilst you&#8217;re waiting for the transfer to take place, you&#8217;ll continue receiving a service from your old mobile network. This means you&#8217;ll still be able to receive incoming calls and texts whilst you wait.<\/p>\n<p>On the day of the phone number transfer, you&#8217;ll momentarily lose coverage on both your old and new mobile networks. When this happens, you should restart the phone on your new network. That should complete the phone number transfer.<\/p>\n<p class=\"h3\">When Will The Number Transfer Take Place?<\/p>\n<p>Phone number transfers normally take place on the next working day after you submit your PAC Code (or two working days if you submit the PAC Code late in the afternoon or evening).<\/p>\n<p>It&#8217;s important to remember that phone number transfers will only take place on a working day. Transfers will not happen over the weekend or on <a href=\"https:\/\/www.gov.uk\/bank-holidays\">English bank holidays<\/a>. Therefore, assuming there are no bank holidays, the following table shows when you can expect the phone number transfer to take place:<\/p>\n<table class=\"table table-ken table-sm table-bordered\">\n<thead>\n<tr>\n<th>Day of Submitting PAC Code<span class=\"ILfuVd\"><span class=\"hgKElc\"><b>\u2020<\/b><\/span><\/span><\/th>\n<th>Day of Number Transfer<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Saturday<\/td>\n<td rowspan=\"3\">Tuesday<\/td>\n<\/tr>\n<tr>\n<td>Sunday<\/td>\n<\/tr>\n<tr>\n<td>Monday<\/td>\n<\/tr>\n<tr>\n<td>Tuesday<\/td>\n<td>Wednesday<\/td>\n<\/tr>\n<tr>\n<td>Wednesday<\/td>\n<td>Thursday<\/td>\n<\/tr>\n<tr>\n<td>Thursday<\/td>\n<td>Friday<\/td>\n<\/tr>\n<tr>\n<td>Friday<\/td>\n<td>Monday<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"caption-text\"><em class=\"small\"><span class=\"ILfuVd\"><span class=\"hgKElc\"><b>\u2020<\/b><\/span><\/span> You&#8217;ll need to submit your PAC Code before the daily cut-off time (between 3pm and 5.30pm depending on your network). If the PAC Code is submitted after the daily cut-off time, you&#8217;ll need to wait an extra working day for the transfer to take place.<\/em><\/p>\n<p>You will need to be in the UK on the day of the phone number transfer.<\/p>\n<h2><span id=\"Getting_a_PAC_Code\">Getting a PAC Code<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-27486\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Get-PAC-Code-on-iPhone-250x244.jpg\" alt=\"\" width=\"154\" height=\"150\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Get-PAC-Code-on-iPhone-250x244.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Get-PAC-Code-on-iPhone-40x40.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Get-PAC-Code-on-iPhone-100x98.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Get-PAC-Code-on-iPhone-500x488.jpg 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Get-PAC-Code-on-iPhone.jpg 750w\" sizes=\"(max-width: 154px) 100vw, 154px\" \/>The first step to transferring your phone number is getting a PAC Code from your old mobile network. The PAC Code authorises the transfer of your phone number to another network. It&#8217;s nine-digits long and consists of three letters followed by six numbers (e.g. ABC 123 456).<\/p>\n<p>You can normally get a PAC Code instantly from your mobile network, either using their website or app or by sending a text message as follows:<\/p>\n<p>[obtain-pac-code-form]<\/p>\n<p>If you&#8217;re requesting a PAC Code online or by text message, your mobile network is legally obliged to give it to you within 60 seconds of your request.<\/p>\n<p>If you prefer, it&#8217;s also possible to get a PAC Code by calling your current mobile network. In this case, you should expect it to take substantially longer as your mobile network will normally try to persuade you to stay with them. It&#8217;s certainly a lot more hassle getting your PAC Code this way, but it can give you the opportunity to negotiate a deal with them.<\/p>\n<p>Once issued, your PAC Code will be valid for 30 days. You should write it down, keeping it somewhere safe and secure (treat it like you would a password). There&#8217;s no need to separately <a href=\"https:\/\/kenstechtips.com\/index.php\/cancelling-your-mobile-contract\">cancel your mobile contract<\/a> as this will be done automatically for you when the PAC Code is used.<\/p>\n<p>If any <a href=\"https:\/\/kenstechtips.com\/index.php\/cancelling-your-mobile-contract#Overview_of_Early_Exit_Fees\">early exit fees<\/a> apply to your contract, you should be told about these when you request your PAC Code. Alternatively, you can text INFO to 85075 to find out what the early exit fees are for ending your contract.<\/p>\n<h2><span id=\"Using_a_PAC_Code\">Using a PAC Code<\/span><\/h2>\n<p>After you get a PAC Code from your old network, the next step is ordering the new phone or SIM card from your new mobile network. To do this, select the mobile network you&#8217;re planning to join:<\/p>\n<p>[order-box]<\/p>\n<p>During the online order process, you&#8217;ll sometimes be given the option to use your PAC Code straight away. We normally recommend declining this option as it can complicate things (e.g. if you wish to cancel or return your plan during the cooling-off period, or if there&#8217;s a delay before your new phone or SIM card arrives).<\/p>\n<p>Unless you choose to use the PAC Code straight away, your new phone or SIM card will initially be given a temporary phone number. This will allow you to spend a little bit of time to make sure everything works correctly before you submit the PAC Code and complete the number transfer process. It isn&#8217;t possible to reverse a phone number transfer once it has taken place.<\/p>\n<p class=\"h3\">How To Submit Your PAC Code<\/p>\n<p>Once you&#8217;re happy to move your phone number over, you can provide the PAC Code to your new mobile network as follows:<\/p>\n<p>[provide-pac-code-form]<\/p>\n<p>We wouldn&#8217;t recommend using your PAC Code if there&#8217;s still a chance you&#8217;ll want to cancel or return your new phone or SIM. This is because the number transfer process cannot be reversed once the PAC Code has been used.<\/p>\n<h2><span id=\"PAC_Code_Validity_Expiry\">PAC Code Validity &amp; Expiry<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-27481\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Planner-250x188.jpg\" alt=\"\" width=\"250\" height=\"188\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Planner-250x188.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Planner-768x578.jpg 768w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Planner-40x30.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Planner-100x75.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Planner-500x377.jpg 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Planner-750x565.jpg 750w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/10\/Planner.jpg 1000w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>Once issued, your PAC Code is valid for 30 days. For instance, if your PAC Code is issued on the 1st of November, it will expire on the 30th of November.<\/p>\n<p>If your PAC Code isn&#8217;t used within the 30-day validity period, it will expire and nothing further will happen. The plan on your old mobile network will continue to run and you&#8217;ll still be charged for it, even if you&#8217;re no longer using it. If you still want to cancel your plan, you can use <a href=\"https:\/\/kenstechtips.com\/index.php\/cancelling-your-mobile-contract\">a different cancellation process<\/a> such as the STAC Code or standard cancellation process.<\/p>\n<p>If your PAC Code has already expired, you can get a new one if you&#8217;d still like to transfer your phone number to another network.<\/p>\n<h2><span id=\"Special_Cases\">Special Cases<\/span><\/h2>\n<h3><span id=\"Transferring_Within_The_Same_Network\">Transferring Within The Same Network<\/span><\/h3>\n<p>A PAC Code can only be used when you&#8217;re transferring a phone number between two different networks.<\/p>\n<p>If you&#8217;re staying on the same mobile network but changing to a different phone or plan, it isn&#8217;t possible to use the PAC Code process. Instead, you should contact your mobile network directly to ask them to transfer your phone number to the new plan. You&#8217;ll need to provide them with details of both of your accounts.<\/p>\n<p>[order-box-same]<\/p>\n<p>In some cases, mobile networks have been known to refuse a request to transfer your phone number to another plan on the same network. This will sometimes be the case if you&#8217;ve signed up on a &#8216;new customer&#8217; deal, whereas the network would like to sell you an &#8216;upgrade&#8217; instead (normally more expensive).<\/p>\n<p>One potential workaround for this is to use a PAC Code to transfer your number to a different network (e.g. onto a Pay As You Go network such as <a href=\"https:\/\/kenstechtips.com\/out.php\/giffgaff\" rel=\"nofollow\" data-aff=\"giffgaff SIM\" data-ourl=\"https:\/\/kenstechtips.com\/out.php\/giffgaff\">giffgaff<\/a> or <a href=\"https:\/\/kenstechtips.com\/out.php\/asda\" rel=\"nofollow\" data-aff=\"ASDA Mobile SIM\" data-ourl=\"https:\/\/kenstechtips.com\/out.php\/asda\">ASDA Mobile<\/a>). Once you&#8217;ve done that, you can always transfer your phone number back into the original network.<\/p>\n<h3><span id=\"Transferring_a_Pay_As_You_Go_Number\">Transferring a Pay As You Go Number<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-19322\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2016\/10\/Top-Up-Logo-222x300.png\" alt=\"Top Up Logo\" width=\"120\" height=\"162\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2016\/10\/Top-Up-Logo-222x300.png 222w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2016\/10\/Top-Up-Logo-30x40.png 30w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2016\/10\/Top-Up-Logo-74x100.png 74w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2016\/10\/Top-Up-Logo.png 537w\" sizes=\"(max-width: 120px) 100vw, 120px\" \/><\/p>\n<p>You should follow the normal PAC Code process when transferring a Pay As You Go phone number.<\/p>\n<p>However, one extra thing that&#8217;s worth being aware of is that <a href=\"https:\/\/kenstechtips.com\/index.php\/how-to-use-up-payg-credit\">you can&#8217;t transfer<\/a> Pay As You Go credit from one mobile network to another. Any unused credit remaining on your old network will therefore be forfeited on the day of your phone number transfer. For this reason, it&#8217;s normally a good idea to <a href=\"https:\/\/kenstechtips.com\/index.php\/how-to-use-up-payg-credit\">use up your Pay As You Go credit<\/a> before the phone number transfer.<\/p>\n<p>If you have a large amount of money remaining on your Pay As You Go account, consider <a href=\"https:\/\/kenstechtips.com\/index.php\/how-to-use-up-payg-credit#Donate_Your_Credit\">donating it to charity<\/a> rather than spending it frivolously. You can donate unused credit by text message to charities like <a href=\"http:\/\/www.cancerresearchuk.org\/text-to-donate\">Cancer Research<\/a>, the <a href=\"http:\/\/www.redcross.org.uk\/Donate-Now\/Donation-enquiries\/Mobile\">Red Cross<\/a> and <a href=\"http:\/\/www.savethechildren.org.uk\/mobile-terms-and-conditions\">Save the Children<\/a>. You can also check with your favourite charity to see whether they&#8217;re able to accept donations by text message.<\/p>\n<h3><span id=\"Transferring_Ownership_Of_Your_Number\">Transferring Ownership Of Your Number<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-26228\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/07\/Samsung-Galaxy-S20-Display-250x161.jpg\" alt=\"\" width=\"250\" height=\"161\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/07\/Samsung-Galaxy-S20-Display-250x161.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/07\/Samsung-Galaxy-S20-Display-1024x660.jpg 1024w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/07\/Samsung-Galaxy-S20-Display-768x495.jpg 768w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/07\/Samsung-Galaxy-S20-Display-40x26.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/07\/Samsung-Galaxy-S20-Display-100x64.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/07\/Samsung-Galaxy-S20-Display-500x322.jpg 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/07\/Samsung-Galaxy-S20-Display-750x483.jpg 750w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/07\/Samsung-Galaxy-S20-Display.jpg 1027w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>If you like, the PAC Code process can be used to transfer ownership of your phone number (e.g. to a friend or family member). This is because there is no requirement for the name on the old account and new account to be the same.<\/p>\n<p>Please be aware of the possible privacy and security implications if you decide to transfer ownership of your phone number to someone else. This is because they might end up with access to your incoming phone calls and text messages (including verification codes from the bank, messages from friends, etc).<\/p>\n<h3><span id=\"Cancelling_Your_Old_Mobile_Contract\">Cancelling Your Old Mobile Contract<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-22010\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract-300x200.jpg\" alt=\"\" width=\"250\" height=\"167\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract-300x200.jpg 300w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract-768x511.jpg 768w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract-40x27.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract-100x67.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract.jpg 1000w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>If you&#8217;re using a PAC Code to transfer your phone number to another network, the account on your old mobile network will be closed automatically. This will happen when the PAC Code is used and when the phone number transfers to another network.<\/p>\n<p>If you simply request a PAC Code but never actually use it, your account will remain open, even after the PAC Code expires. To cancel it, you&#8217;ll need to start the PAC Code process again, or you can follow the STAC Code or standard cancellation process:<\/p>\n<ul>\n<li>If you&#8217;re moving to another network but don&#8217;t want to keep your current phone number, follow the STAC Code (Service Termination Authorisation Code) process. You can get a STAC Code online in the same way you&#8217;d get a PAC Code, or you can text <em>STAC<\/em> to <em>75075<\/em>. Once you have a STAC Code from your old network, you can use it in the same way you&#8217;d use a PAC Code.<\/li>\n<li>If you&#8217;re not moving to another network, follow the standard cancellation process. However, a 30-day notice period might apply for this on some Pay Monthly plans. It can therefore be advantageous to use the PAC Code or STAC Code process instead as the notice period will not apply for this.<\/li>\n<\/ul>\n<h3><span id=\"Other_Things_To_Know\">Other Things To Know<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-22153\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/08\/UK-Satellite-Map-206x300.jpg\" alt=\"\" width=\"172\" height=\"250\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/08\/UK-Satellite-Map-206x300.jpg 206w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/08\/UK-Satellite-Map-27x40.jpg 27w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/08\/UK-Satellite-Map-69x100.jpg 69w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/08\/UK-Satellite-Map.jpg 695w\" sizes=\"(max-width: 172px) 100vw, 172px\" \/>There are several other things worth knowing about a PAC Code:<\/p>\n<ul>\n<li><strong>You cannot swap phone numbers between two accounts.<\/strong> When you port your phone number onto another network, the original phone number on that SIM card is lost. Therefore, it isn&#8217;t possible to swap phone numbers between two mobile networks.<\/li>\n<li><strong>You cannot transfer a phone number that has already been lost.<\/strong> For instance, if you&#8217;ve already cancelled your contract, or if your phone number has expired due to <a href=\"https:\/\/kenstechtips.com\/index.php\/payg-inactivity-account-termination-and-credit-expiry\">Pay As You Go inactivity<\/a>. In both cases, the phone number will have already been lost and can therefore no longer be transferred elsewhere.<\/li>\n<li><strong>Businesses can transfer up to 25 phone numbers using a PAC Code.<\/strong> Businesses can use a PAC Code to transfer up to 25 phone numbers from one mobile network to another. Larger businesses wanting to transfer more than 25 phone numbers should contact their account manager at the network instead to arrange a transfer.<\/li>\n<li><strong>A different system exists for transferring landline phone numbers.<\/strong> A PAC Code can only be used for transferring mobile phone numbers in the UK (these are <a href=\"https:\/\/kenstechtips.com\/index.php\/uk-telephone-numbering-cost-from-mobile\">UK phone numbers<\/a> starting with 07). If you&#8217;d like to transfer a landline number, see our guide to <a href=\"https:\/\/kenstechtips.com\/index.php\/switch-broadband-provider\">switching broadband or home phone provider<\/a>.<\/li>\n<\/ul>\n<h2><span id=\"Troubleshooting\">Troubleshooting<\/span><\/h2>\n<h3><span id=\"Instant_Messaging_Apps\">Instant Messaging Apps<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-21069\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2017\/09\/iMessage-275x300.jpg\" alt=\"\" width=\"229\" height=\"250\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2017\/09\/iMessage-275x300.jpg 275w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2017\/09\/iMessage-37x40.jpg 37w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2017\/09\/iMessage-92x100.jpg 92w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2017\/09\/iMessage.jpg 700w\" sizes=\"(max-width: 229px) 100vw, 229px\" \/>If you&#8217;re using an instant messaging app (e.g. WhatsApp, Facebook Messenger or Snapchat), your temporary phone number may continue to show even after you&#8217;ve used your PAC Code. To fix this, you should use the &#8216;number change&#8217; feature that&#8217;s built into your messaging application:<\/p>\n<ul>\n<li><a href=\"https:\/\/faq.whatsapp.com\/en\/iphone\/24881042\">WhatsApp: Changing your phone number<\/a><\/li>\n<li><a href=\"https:\/\/www.facebook.com\/settings?tab=mobile\">Facebook Messenger: Changing your phone number<\/a><\/li>\n<li><a href=\"https:\/\/support.snapchat.com\/a\/mobile-verification\">Snapchat: Setting your phone number<\/a><\/li>\n<li><a href=\"https:\/\/help.wechat.com\/cgi-bin\/micromsg-bin\/oshelpcenter?t=help_center\/topic_detail&amp;opcode=2&amp;id=1208117b2mai141024rAFRB7&amp;lang=en&amp;plat=android&amp;Channel=helpcenter\">WeChat: Change linked mobile network<\/a><\/li>\n<li><a href=\"https:\/\/help.line.me\/line\/android\/categoryId\/50000436\/3\/pc?lang=en\">LINE: Changing your phone number<\/a><\/li>\n<\/ul>\n<h3><span id=\"iMessage_FaceTime_on_iPhone\">iMessage &amp; FaceTime on iPhone<\/span><\/h3>\n<p>If you&#8217;re using an iPhone, you may experience problems with iMessage and FaceTime after transferring your phone number with a PAC Code.<\/p>\n<p>If you&#8217;re moving your phone number to a new iPhone, you might see your temporary phone number continuing to show in iMessage and FaceTime. To resolve this, you&#8217;ll first need to disable iMessage and FaceTime (you can do this by going to <em>Settings &gt; Messages &gt; iMessage<\/em> and <em>Settings &gt; FaceTime<\/em> on your iPhone). After doing this, go to <em>Settings &gt; Phone &gt; My Number<\/em> and enter your correct phone number there (this should be the phone number that you want to keep). You should then restart your iPhone, after which you can re-enable iMessage and FaceTime.<\/p>\n<p>If you&#8217;re moving your phone number from an iPhone to a non-Apple device (e.g. Android), you may find that you stop receiving messages from people with an iPhone. To fix this, you&#8217;ll need to de-register your old iPhone from iMessage and FaceTime. If you still have access to your old iPhone, go to <em>Settings &gt; Messages &gt; iMessage<\/em> and switch it off. You should also go to <em>Settings &gt; FaceTime<\/em> to turn FaceTime off. Alternatively, if you no longer have access to your iPhone, you can <a href=\"https:\/\/selfsolve.apple.com\/deregister-imessage\">de-register iMessage through the Apple website<\/a>.<\/p>\n<h3><span id=\"Other_Number_Transfer_Issues\">Other Number Transfer Issues<\/span><\/h3>\n<p>If you have any other issues relating to your phone number transfer (e.g. if your phone number didn&#8217;t move over as planned, or if you&#8217;re having problems using your phone after the transfer), it&#8217;s the responsibility of your new mobile network to resolve this. You should contact their customer services team about the issue you&#8217;re having.<\/p>\n<p>If your phone number transfer gets delayed for any reason, you may be eligible for compensation from your new provider.<\/p>\n<h3><span id=\"One_Time_Passcodes\">One Time Passcodes<\/span><\/h3>\n<p>Once your phone number transfer is complete, you may be subject to some additional security checks when shopping or banking online. This extra security will last for a couple of days after your phone number transfer. It&#8217;s an anti-fraud mechanism that is designed to stop scammers from intercepting one-time passcodes (OTPs) to your mobile phone.<\/p>\n<h2><span id=\"Frequently_Asked_Questions\">Frequently Asked Questions<\/span><\/h2>\n<table class=\"table-faq\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<tbody>\n<tr itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<th itemprop=\"name\" scope=\"row\" class=\"d-block p my-0 p-0\">What is a PAC Code?<\/th>\n<td itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" class=\"d-block blockquote bg-light border-0 mx-0 mb-3 rounded\"><div itemprop=\"text\">In the UK, a <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks#What_is_a_PAC_Code\">PAC Code<\/a> (Porting Authorisation Code) is used to transfer your phone number from one mobile network to another.<\/div><\/td>\n<\/tr>\n<tr itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<th itemprop=\"name\" scope=\"row\" class=\"d-block p my-0 p-0\">How long does it take to transfer a phone number?<\/th>\n<td itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" class=\"d-block blockquote bg-light border-0 mx-0 mb-3 rounded\"><div itemprop=\"text\">It normally takes <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks#How_Long_Does_A_Number_Transfer_Take\">one working day<\/a> to transfer your phone number between mobile networks (two working days if you submit your PAC Code late in the afternoon or evening). You&rsquo;ll continue receiving coverage from your old mobile network whilst you waiting so the downtime should be minimal.<\/div><\/td>\n<\/tr>\n<tr itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<th itemprop=\"name\" scope=\"row\" class=\"d-block p my-0 p-0\">How do I get a PAC Code?<\/th>\n<td itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" class=\"d-block blockquote bg-light border-0 mx-0 mb-3 rounded\"><div itemprop=\"text\">You can <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks#Getting_a_PAC_Code\">get a PAC Code<\/a> through your mobile network&rsquo;s website or app, or by texting <em>PAC<\/em> to <em>65075<\/em>. Once you&rsquo;ve requested it, a PAC Code should be sent to you within 60 seconds. You can also get a PAC Code by calling your network, but this is likely to involve a lot more hassle.<\/div><\/td>\n<\/tr>\n<tr itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<th itemprop=\"name\" scope=\"row\" class=\"d-block p my-0 p-0\">What do I do with a PAC Code once I have it?<\/th>\n<td itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" class=\"d-block blockquote bg-light border-0 mx-0 mb-3 rounded\"><div itemprop=\"text\">Once issued, your PAC Code will be valid for 30 days. You should give it to your new mobile network once you&rsquo;re happy to move your phone number over. <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks#Using_your_PAC_Code\">Find out how to use your PAC Code<\/a>.<\/div><\/td>\n<\/tr>\n<tr itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<th itemprop=\"name\" scope=\"row\" class=\"d-block p my-0 p-0\">Does using a PAC Code automatically cancel my old plan?<\/th>\n<td itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" class=\"d-block blockquote bg-light border-0 mx-0 mb-3 rounded\"><div itemprop=\"text\">Your old mobile plan is cancelled automatically once the PAC Code is used and once the phone number transfer is complete.\n<p>If you simply request a PAC Code but never actually use it, <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks#PAC_Code_Validity_Expiry\">your old account will remain open<\/a>, even after the PAC Code expires.<\/p><\/div><\/td>\n<\/tr>\n<tr itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<th itemprop=\"name\" scope=\"row\" class=\"d-block p my-0 p-0\">Can I transfer my phone number to the same network using a PAC Code?<\/th>\n<td itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" class=\"d-block blockquote bg-light border-0 mx-0 mb-3 rounded\"><div itemprop=\"text\">No. It isn&rsquo;t possible to use a PAC Code to transfer a phone number to the same network. Instead, <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks#Transferring_Within_The_Same_Network\">you&rsquo;ll need to contact your mobile network directly<\/a>. Alternatively, you can always port out to a different network before porting your phone number back in.<\/div><\/td>\n<\/tr>\n<tr itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<th itemprop=\"name\" scope=\"row\" class=\"d-block p my-0 p-0\">How long is a PAC Code valid for?<\/th>\n<td itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" class=\"d-block blockquote bg-light border-0 mx-0 mb-3 rounded\"><div itemprop=\"text\">Once issued, your PAC Code is valid for 30 days. For instance, if your PAC Code is issued on the 1st of November, it will expire on the 30th of November.<\/div><\/td>\n<\/tr>\n<tr itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<th itemprop=\"name\" scope=\"row\" class=\"d-block p my-0 p-0\">What happens if the PAC Code expires?<\/th>\n<td itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" class=\"d-block blockquote bg-light border-0 mx-0 mb-3 rounded\"><div itemprop=\"text\">If your PAC Code isn&rsquo;t used during the 30-day validity period, your plan will continue to run and you&rsquo;ll continue being charged for it. You can either request a brand new PAC Code, or you can <a href=\"https:\/\/kenstechtips.com\/index.php\/cancelling-your-mobile-contract\">cancel your contract<\/a> another way (e.g. using the STAC Code or standard cancellation process).<\/div><\/td>\n<\/tr>\n<tr itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n<th itemprop=\"name\" scope=\"row\" class=\"d-block p my-0 p-0\">What is a STAC Code?<\/th>\n<td itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" class=\"d-block blockquote bg-light border-0 mx-0 mb-3 rounded\"><div itemprop=\"text\">A <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks#Cancelling_Your_Old_Mobile_Contract\">STAC Code<\/a> (Service Termination Authorisation Code) is used when you&rsquo;re moving to another network but when you don&rsquo;t want to keep your current phone number. You can get a STAC Code online in the same way you&rsquo;d get a PAC Code, or you can text <em>STAC<\/em> to <em>75075<\/em>.<\/div><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<h2><span id=\"More_Information\">More Information<\/span><\/h2>\n<p>For a step-by-step guide that takes you through the process of transferring a mobile number, please use our <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks#finder\">PAC Code Finder<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to transfer &amp; keep your phone number when switching to another mobile network: a step-by-step guide to using a PAC Code. In the UK, it&#8217;s a straightforward process to transfer your phone number from one mobile network to another. This makes it easy to change mobile networks, whilst keeping the same phone number as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13290,"parent":14582,"menu_order":1,"comment_status":"open","ping_status":"open","template":"","meta":{"spay_email":"","footnotes":""},"class_list":["post-3935","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PAC Codes: Transfer Your Mobile Number To A New Network<\/title>\n<meta name=\"description\" content=\"Changing mobile network? Your old network must provide a PAC Code so you can keep your phone number. 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