{"id":27177,"date":"2020-09-24T14:30:58","date_gmt":"2020-09-24T13:30:58","guid":{"rendered":"https:\/\/kenstechtips.com\/?p=27177"},"modified":"2023-03-06T21:05:49","modified_gmt":"2023-03-06T21:05:49","slug":"switch-broadband-provider","status":"publish","type":"page","link":"https:\/\/kenstechtips.com\/index.php\/switch-broadband-provider","title":{"rendered":"Switching Broadband Provider: How To Change Your Home Internet Provider"},"content":{"rendered":"<p class=\"lead\"><em>It&#8217;s easy changing your broadband provider in the UK. Find out how the broadband switching process works in our step-by-step guide.<\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-23813\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Home-Broadband-250x167.jpg\" alt=\"\" width=\"250\" height=\"167\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Home-Broadband-250x167.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Home-Broadband-768x512.jpg 768w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Home-Broadband-40x27.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Home-Broadband-100x67.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Home-Broadband-500x334.jpg 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Home-Broadband-750x500.jpg 750w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Home-Broadband.jpg 1000w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>In the UK, it&#8217;s a straightforward process changing your <a href=\"https:\/\/kenstechtips.com\/index.php\/home-broadband\">home broadband<\/a> provider. By switching, you&#8217;ll normally be able to save money on your broadband. You may also benefit from a <a href=\"https:\/\/kenstechtips.com\/index.php\/superfast-vs-ultrafast-broadband\">faster<\/a> or more reliable home broadband service.<\/p>\n<p>In this article, we&#8217;ll explain how the broadband switching process works in the UK. This includes how your new broadband service is set up by the provider and how to change your broadband router or hub. We&#8217;ll also look at the fees that might apply for switching and how you can keep your current phone number or email address after the move.<\/p>\n<p><!--more--><\/p>\n<p><strong>Step-By-Step Instructions: How To Change Broadband Provider<\/strong><\/p>\n<p>For a step-by-step guide on how to change your home broadband provider, select your current internet provider followed by the provider you&#8217;re planning to join:<\/p>\n<div class=\"card d-inline-block mb-3\"><div class=\"card-header\"><p class=\"h3 m-0\">Switch Broadband Provider <br class=\"d-sm-none\"><small class=\"text-muted ml-sm-1\">Get step-by-step instructions<\/small><\/p><\/div><div class=\"card-body\"><form action=\"https:\/\/kenstechtips.com\/index.php\/switch-broadband-provider\" method=\"get\"><p>Select your current broadband provider:<\/p><p><select name=\"from\"><option value=\"\" selected=\"selected\">Your current broadband provider...<\/option><option value=\"bt\">BT<\/option><option value=\"ee\">EE<\/option><option value=\"now\">NOW<\/option><option value=\"plusnet\">Plusnet<\/option><option value=\"shellenergy\">Shell Energy<\/option><option value=\"sky\">Sky<\/option><option value=\"talktalk\">TalkTalk<\/option><option value=\"virgin\">Virgin Media<\/option><option value=\"vodafone\">Vodafone<\/option><\/select><\/p><p>Select your new broadband provider:<\/p><p><select name=\"to\"><option value=\"\" selected=\"selected\">Your new broadband provider...<\/option><option value=\"bt\">BT<\/option><option value=\"ee\">EE<\/option><option value=\"now\">NOW<\/option><option value=\"plusnet\">Plusnet<\/option><option value=\"shellenergy\">Shell Energy<\/option><option value=\"sky\">Sky<\/option><option value=\"talktalk\">TalkTalk<\/option><option value=\"virgin\">Virgin Media<\/option><option value=\"vodafone\">Vodafone<\/option><\/select><\/p><p><input type=\"submit\" class=\"btn btn-primary\" value=\"Show Step-By-Step Instructions &rarr;\"><\/p><\/form><\/div><\/div>\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#How_Does_Broadband_Switching_Work\"><span class=\"toc_number toc_depth_1\">1<\/span> How Does Broadband Switching Work?<\/a><ul><li><a href=\"#The_Broadband_Service_Switchover\"><span class=\"toc_number toc_depth_2\">1.1<\/span> The Broadband Service Switchover<\/a><\/li><li><a href=\"#Changing_Your_Broadband_Router_or_Hub\"><span class=\"toc_number toc_depth_2\">1.2<\/span> Changing Your Broadband Router or Hub<\/a><\/li><li><a href=\"#Returning_or_Recycling_Your_Old_Hub\"><span class=\"toc_number toc_depth_2\">1.3<\/span> Returning or Recycling Your Old Hub<\/a><\/li><li><a href=\"#Other_TV_Mobile_Services\"><span class=\"toc_number toc_depth_2\">1.4<\/span> Other TV &amp; Mobile Services<\/a><\/li><\/ul><\/li><li><a href=\"#Cancellation_Fees\"><span class=\"toc_number toc_depth_1\">2<\/span> Cancellation Fees<\/a><\/li><li><a href=\"#Keeping_Your_Home_Phone_Number\"><span class=\"toc_number toc_depth_1\">3<\/span> Keeping Your Home Phone Number<\/a><\/li><li><a href=\"#Keeping_Your_E-Mail_Address\"><span class=\"toc_number toc_depth_1\">4<\/span> Keeping Your E-Mail Address<\/a><\/li><li><a href=\"#More_Information\"><span class=\"toc_number toc_depth_1\">5<\/span> More Information<\/a><\/li><\/ul><\/div>\n\n<h2><span id=\"How_Does_Broadband_Switching_Work\">How Does Broadband Switching Work?<\/span><\/h2>\n<p>When you change your home broadband provider (and your home phone provider, if applicable), there are two key things that need to happen during the switching process:<\/p>\n<ol>\n<li><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-27189\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Tapping-on-Laptop-250x166.png\" alt=\"\" width=\"250\" height=\"166\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Tapping-on-Laptop-250x166.png 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Tapping-on-Laptop-768x511.png 768w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Tapping-on-Laptop-40x27.png 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Tapping-on-Laptop-100x67.png 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Tapping-on-Laptop-500x333.png 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Tapping-on-Laptop-750x499.png 750w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Tapping-on-Laptop.png 1000w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>Your new internet service provider sets up the physical connection that provides broadband to your address.<\/strong> For instance, they might take over your existing phone line, or they might install a new cable or fibre optic connection. This usually happens remotely if they&#8217;re taking over an existing connection, with an engineer visit only being required to install a new connection.<\/li>\n<li><strong>You&#8217;ll need to change your broadband router or hub.<\/strong> Your new broadband internet provider will give you a Wi-Fi router or hub. You&#8217;ll need to plug this in on the day of the transfer. You&#8217;ll also need to sign in to Wi-Fi again on all of your home devices as the login details will have changed.<\/li>\n<\/ol>\n<p>If you&#8217;re also taking other services from your broadband provider such as TV or mobile, a separate process will apply for switching these other services. For instance, if you&#8217;re changing mobile provider, you&#8217;ll need to use <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks\">the PAC Code process<\/a> to move your mobile number over.<\/p>\n<h3><span id=\"The_Broadband_Service_Switchover\">The Broadband Service Switchover<\/span><\/h3>\n<p>Start by ordering your broadband service from the new provider&#8217;s website.<\/p>\n<p>Once you&#8217;ve done this, your new provider will begin the process of setting up a broadband connection to your address. This process usually takes around two to three weeks. Your new provider will give you a switchover date for the service, with your old broadband service continuing to work up until that date.<\/p>\n<p><strong>Switching Between Two Openreach Providers<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-23970\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Openreach-Cabinet-250x160.jpg\" alt=\"\" width=\"200\" height=\"128\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Openreach-Cabinet-250x160.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Openreach-Cabinet-768x491.jpg 768w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Openreach-Cabinet-40x26.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Openreach-Cabinet-100x64.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Openreach-Cabinet-500x320.jpg 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Openreach-Cabinet-750x480.jpg 750w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Openreach-Cabinet.jpg 919w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>If you&#8217;re switching between two internet providers that use the Openreach network, there&#8217;s no need to speak to your old internet service provider (ISP). This is because your new ISP will take over the service on your existing phone line. This will automatically cancel the service with your old ISP.<\/p>\n<p>Your old broadband provider will bill you until the switchover date, with your new provider then charging you from the switchover date onwards.<\/p>\n<p>ISPs using the Openreach network include:<\/p>\n<ul class=\"pl-4\" style=\"column-count: 3; column-width: 7rem; column-gap: 1.5rem;\">\n<li><a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.1pbroadband.com%2F\" rel=\"nofollow\" data-aff=\"1pBroadband\" data-ourl=\"https:\/\/www.1pbroadband.com\">1p Broadband<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/bt-broadband-review\">BT Broadband<\/a><\/li>\n<li><a href=\"https:\/\/www.cuckoo.co\/\">Cuckoo<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/ee-broadband-review\">EE Broadband<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.plus.net%2Fdeals%2Funlimited-fibre%2F\" rel=\"nofollow\" data-aff=\"Plusnet Broadband\" data-ourl=\"https:\/\/www.johnlewisbroadband.com\/\">John Lewis Broadband<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/now-broadband-review\">NOW Broadband<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fonestream.co.uk%2F\" rel=\"nofollow\" data-aff=\"Onestream\" data-ourl=\"https:\/\/onestream.co.uk\/\">Onestream<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/plusnet-broadband-review\">Plusnet<\/a><\/li>\n<li><a href=\"https:\/\/www.postoffice.co.uk\/broadband-phone\">Post Office Broadband<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/shell-energy-broadband-review\">Shell Energy Broadband<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/sky-broadband-review\">Sky Broadband<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/talktalk-broadband-review\">TalkTalk<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/vodafone-broadband-review\">Vodafone<\/a><\/li>\n<li><a href=\"https:\/\/www.zen.co.uk\/\">Zen Internet<\/a><\/li>\n<\/ul>\n<p>On the day of your broadband service switchover, you&#8217;ll experience a few minutes of downtime. When this happens, you&#8217;ll need to set up the new router or hub provided by your new ISP.<\/p>\n<p><strong>Switching Between Other Providers<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-26208\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Cable-in-Road-250x188.jpg\" alt=\"\" width=\"200\" height=\"150\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Cable-in-Road-250x188.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Cable-in-Road-40x30.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Cable-in-Road-100x75.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Cable-in-Road-500x375.jpg 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Cable-in-Road-750x563.jpg 750w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Cable-in-Road.jpg 760w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>If you&#8217;re switching between broadband providers that use separate physical networks, you&#8217;ll need to contact your old provider to cancel your existing service.<\/p>\n<p>This is because they&#8217;re not taking over the service on your existing phone line. Instead, they&#8217;re using a separate connection into your home that works independently of it. For this reason, your old broadband service will not be cancelled automatically and continues operating until you call to cancel it.<\/p>\n<p>ISPs that use their own physical network include:<\/p>\n<ul class=\"pl-4\" style=\"column-count: 3; column-width: 7rem; column-gap: 1.5rem;\">\n<li><a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.communityfibre.co.uk%2F\" rel=\"nofollow\" data-aff=\"Community Fibre\" data-ourl=\"https:\/\/www.communityfibre.co.uk\/\">Community Fibre<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/hyperoptic-broadband-review\">Hyperoptic<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.gigaclear.com%2F\" rel=\"nofollow\" data-aff=\"Gigaclear\" data-ourl=\"https:\/\/www.gigaclear.com\/\">Gigaclear<\/a><\/li>\n<li><a href=\"https:\/\/www.g.network\/home-broadband\/\">G.Network<\/a><\/li>\n<li><a href=\"https:\/\/www.kcomhome.com\/lightstream\/products\/\">KCOM<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/talktalk-full-fibre-broadband\">TalkTalk Ultra Fibre Optic<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/three-homefi-review\">Three Broadband<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/virgin-media-review\">Virgin Media<\/a><\/li>\n<li><a href=\"https:\/\/kenstechtips.com\/index.php\/cityfibre-broadband-deals\">Vodafone (Cityfibre)<\/a><\/li>\n<\/ul>\n<p>To minimise any overlap in service, you should ask your old broadband provider to end your service around the date that your new broadband service begins. If you don&#8217;t contact your old provider to <a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband-service\">cancel your service<\/a>, it&#8217;ll continue running and you&#8217;ll still be charged for it.<\/p>\n<h3><span id=\"Changing_Your_Broadband_Router_or_Hub\">Changing Your Broadband Router or Hub<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-26089\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/BT-Complete-Wi-Fi-Disc-and-Smart-Hub-250x166.jpg\" alt=\"\" width=\"250\" height=\"166\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/BT-Complete-Wi-Fi-Disc-and-Smart-Hub-250x166.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/BT-Complete-Wi-Fi-Disc-and-Smart-Hub-40x27.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/BT-Complete-Wi-Fi-Disc-and-Smart-Hub-100x66.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/BT-Complete-Wi-Fi-Disc-and-Smart-Hub-500x331.jpg 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/BT-Complete-Wi-Fi-Disc-and-Smart-Hub.jpg 646w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>In advance of your broadband switchover, you&#8217;ll be sent a broadband router or hub by your new provider. This is a small device that you&#8217;ll need to plug in inside your home.<\/p>\n<p>The broadband router or hub creates a Wi-Fi network for your other devices to connect to, allowing them to get access to your broadband internet service. Normally, the router or hub will also have some Ethernet ports for connecting wired devices to your network and it may have a phone port for plugging in a landline telephone.<\/p>\n<p>You&#8217;ll be sent one of the following routers or hubs, depending on which broadband provider you&#8217;re joining:<\/p>\n<ul>\n<li><strong>If you&#8217;re joining BT Broadband,<\/strong> you&#8217;ll be sent the <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.bt.com%2Fhelp%2Fbroadband%2Flearn-about-broadband%2Fdifferent-types-of-bt-hub\" rel=\"nofollow\" data-aff=\"BT Broadband\" data-ourl=\"https:\/\/www.bt.com\/help\/broadband\/learn-about-broadband\/different-types-of-bt-hub\">BT Smart Hub<\/a>. Alternatively, you&#8217;ll get the BT Smart Hub 2 if you&#8217;re joining with <a href=\"https:\/\/kenstechtips.com\/index.php\/bt-complete-wifi-review\">Complete Wi-Fi<\/a> or as a <a href=\"https:\/\/kenstechtips.com\/index.php\/bt-halo-review\">BT Halo<\/a> customer.<\/li>\n<li><strong>If you&#8217;re joining EE,<\/strong> you&#8217;ll get an <a href=\"https:\/\/kenstechtips.com\/index.php\/ee-broadband-review#EE_Broadband_Routers_Hubs\">EE Smart Hub<\/a>. Alternatively, you&#8217;ll get an <a href=\"https:\/\/kenstechtips.com\/index.php\/ee-smart-wi-fi-review\">EE Smart Wi-Fi Router and Disc<\/a> if you sign up to EE&#8217;s Smart Wi-Fi service.<\/li>\n<li><strong>If you&#8217;re joining Plusnet,<\/strong> you&#8217;ll get a <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.plus.net%2Fhelp%2Fbroadband%2Frouter-setup-guides%2F\" rel=\"nofollow\" data-aff=\"Plusnet Broadband\" data-ourl=\"https:\/\/www.plus.net\/help\/broadband\/router-setup-guides\/\">Plusnet Hub One<\/a> router.<\/li>\n<li><strong>If you&#8217;re joining Sky Broadband,<\/strong> you&#8217;ll get the <a href=\"https:\/\/kenstechtips.com\/index.php\/sky-broadband-review#Sky_Broadband_Router_Hub\">Sky Broadband Hub<\/a> (SR203) router.<\/li>\n<li><strong>If you&#8217;re joining TalkTalk,<\/strong> you&#8217;ll get the <a href=\"https:\/\/kenstechtips.com\/index.php\/talktalk-broadband-review#TalkTalk_Wi-Fi_Hub_Router\">TalkTalk Super Router<\/a> when you sign up for Fast Broadband (ADSL) and the <a href=\"https:\/\/kenstechtips.com\/index.php\/talktalk-broadband-review#TalkTalk_Wi-Fi_Hub_Router\">TalkTalk Wi-Fi Hub<\/a> when you sign up for fibre broadband.<\/li>\n<li><strong>If you&#8217;re joining Virgin Media,<\/strong> you&#8217;ll get the <a href=\"https:\/\/kenstechtips.com\/index.php\/virgin-media-review#Virgin_Media_Routers_Hubs\">Hub 3<\/a> on most Virgin Media broadband plans (M500 and below). Alternatively, the new <a href=\"https:\/\/kenstechtips.com\/index.php\/virgin-gig1-fibre-review#Hub_4_Router_WiFi_Booster\">Hub 4<\/a> router is available on Virgin&#8217;s Gig1 broadband.<\/li>\n<li><strong>If you&#8217;re joining Vodafone,<\/strong> you&#8217;ll get a <a href=\"https:\/\/kenstechtips.com\/index.php\/vodafone-superfast-broadband-review#Vodafone_Superfast_Wi-Fi_Hub_Router\">Vodafone Wi-Fi Hub<\/a> router.<\/li>\n<\/ul>\n<p>You&#8217;ll be provided with step-by-step instructions on how to set up your new router or hub.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-26679\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/08\/BT-Whole-Home-Wi-Fi-Three-Discs-Home-250x225.jpg\" alt=\"\" width=\"200\" height=\"180\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/08\/BT-Whole-Home-Wi-Fi-Three-Discs-Home-250x225.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/08\/BT-Whole-Home-Wi-Fi-Three-Discs-Home-40x36.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/08\/BT-Whole-Home-Wi-Fi-Three-Discs-Home-100x90.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/08\/BT-Whole-Home-Wi-Fi-Three-Discs-Home.jpg 445w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>When you install the Wi-Fi router or hub from your new broadband provider, it will come with a different network name (SSID) and password from your old Wi-Fi network. This means you&#8217;ll need to sign in again to the Wi-Fi network on all of your devices (including your laptop, tablet, smartphone, smart TV and other smart home devices). Alternatively, if it&#8217;s too much hassle to do this, you can also log in to the router and change the Wi-Fi details back to what you had before.<\/p>\n<p>If you&#8217;re using a Wi-Fi repeater or a mesh networking solution like <a href=\"https:\/\/www.amazon.co.uk\/BT-seamless-connection-everywhere-complete\/dp\/B01NBMMVG7\/ref=as_li_ss_tl?dchild=1&amp;keywords=bt+whole+home+wifi&amp;qid=1600898716&amp;sr=8-3&amp;linkCode=ll1&amp;tag=cosbl08-21&amp;linkId=c743eff47b77375b8423d04014c846a4&amp;language=en_GB\" rel=\"nofollow\" data-aff=\"Amazon.co.uk\" data-ourl=\"https:\/\/www.amazon.co.uk\/BT-seamless-connection-everywhere-complete\/dp\/B01NBMMVG7\/ref=as_li_ss_tl?dchild=1&amp;keywords=bt+whole+home+wifi&amp;qid=1600898716&amp;sr=8-3&amp;linkCode=ll1&amp;tag=cosbl08-21&amp;linkId=c743eff47b77375b8423d04014c846a4&amp;language=en_GB\">BT Whole Home Wi-Fi<\/a> or <a href=\"https:\/\/www.amazon.co.uk\/Google-GA00595-GB-Nest-Wifi-Router\/dp\/B07YSXZ7QD\/ref=as_li_ss_tl?ie=UTF8&amp;aaxitk=0ZulaWMwy124gL.TWQ1lww&amp;hsa_cr_id=3108798890902&amp;ref_=sbx_be_s_sparkle_mcd_asin_0&amp;linkCode=ll1&amp;tag=cosbl08-21&amp;linkId=4a418de339184b41f8048c2b03bc4c0f&amp;language=en_GB\" rel=\"nofollow\" data-aff=\"Amazon.co.uk\" data-ourl=\"https:\/\/www.amazon.co.uk\/Google-GA00595-GB-Nest-Wifi-Router\/dp\/B07YSXZ7QD\/ref=as_li_ss_tl?ie=UTF8&amp;aaxitk=0ZulaWMwy124gL.TWQ1lww&amp;hsa_cr_id=3108798890902&amp;ref_=sbx_be_s_sparkle_mcd_asin_0&amp;linkCode=ll1&amp;tag=cosbl08-21&amp;linkId=4a418de339184b41f8048c2b03bc4c0f&amp;language=en_GB\">Google Nest Wi-Fi<\/a>, you&#8217;ll need to set this up again to work with your new broadband router or hub.<\/p>\n<h3><span id=\"Returning_or_Recycling_Your_Old_Hub\">Returning or Recycling Your Old Hub<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-26203\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Hub-3-Loops-250x170.jpg\" alt=\"\" width=\"250\" height=\"170\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Hub-3-Loops-250x170.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Hub-3-Loops-768x522.jpg 768w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Hub-3-Loops-40x27.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Hub-3-Loops-100x68.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Hub-3-Loops-500x340.jpg 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Hub-3-Loops-750x510.jpg 750w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Virgin-Media-Hub-3-Loops.jpg 854w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>Once you&#8217;ve set up the broadband router or hub from your new provider, you should return or recycle the hub from your old internet service provider.<\/p>\n<ul>\n<li><strong>If you have an old BT Broadband router<\/strong>, you&#8217;re encouraged <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.bt.com%2Fhelp%2Ftv%2Fhow-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo\" rel=\"nofollow\" data-aff=\"BT Broadband\" data-ourl=\"https:\/\/www.bt.com\/help\/tv\/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo\">to return it or recycle it<\/a>. For customers who signed up to BT Broadband after the 13th December 2019, you&#8217;ll have 60 days to return your router after you cancel the service. A fee of around \u00a350 will be charged if you fail to return it. Alternatively, if you bought your own equipment <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.bt.com%2Fbroadband%2Faccessories%2F\" rel=\"nofollow\" data-aff=\"BT Broadband\" data-ourl=\"https:\/\/www.bt.com\/broadband\/accessories\/\">through BT&#8217;s online store<\/a>, it&#8217;s yours to keep and there&#8217;s no need to return it.<\/li>\n<li><strong>If you have an old EE broadband router<\/strong>, there&#8217;s no obligation to return it. However, you should ensure it&#8217;s disposed of responsibly. If you have an EE TV set-top box, this will need to be returned within 30 days or you&#8217;ll be charged \u00a3175.<\/li>\n<li><strong>If you have an old Plusnet router<\/strong>, you can keep it if you like or <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.plus.net%2Fhelp%2Fbroadband%2Freturns%2F\" rel=\"nofollow\" data-aff=\"Plusnet Broadband\" data-ourl=\"https:\/\/www.plus.net\/help\/broadband\/returns\/\">it can be returned for free<\/a>.<\/li>\n<li><strong>If you have an old Sky Broadband router,<\/strong> <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.sky.com%2Fhelp%2Farticles%2Freturn-tv-broadband\" rel=\"nofollow\" data-aff=\"Sky UK\" data-ourl=\"https:\/\/www.sky.com\/help\/articles\/return-tv-broadband\">you&#8217;ll need to return it<\/a> if you have Sky Q or if you joined Sky Broadband after the 4th March 2020.<\/li>\n<li><strong>If you have an old TalkTalk router<\/strong>, you can keep it if you wish or you can <a href=\"https:\/\/community.talktalk.co.uk\/t5\/Articles\/Returning-your-TalkTalk-equipment\/ta-p\/2348381#U2348381\">return it to TalkTalk<\/a>.<\/li>\n<li><strong>If you have an old Virgin Media router<\/strong>, <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.virginmedia.com%2Fhelp%2Fvirgin-media-return-or-recycle-equipment\" rel=\"nofollow\" data-aff=\"Virgin Media\" data-ourl=\"https:\/\/www.virginmedia.com\/help\/virgin-media-return-or-recycle-equipment\">you&#8217;ll need to return it<\/a> after you cancel your service. A fee will be charged if you don&#8217;t do this.<\/li>\n<li><strong>If you have an old Vodafone broadband router<\/strong>, you&#8217;ll need to return it if you cancel during the minimum term of your contract. A fee of \u00a372 will be charged if you don&#8217;t do this. If you&#8217;ve completed your broadband contract, the router will belong to you and you can keep it if you wish.<\/li>\n<\/ul>\n<h3><span id=\"Other_TV_Mobile_Services\">Other TV &amp; Mobile Services<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-25150\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/03\/BT-TV-Box-and-Channels-250x168.jpg\" alt=\"\" width=\"250\" height=\"168\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/03\/BT-TV-Box-and-Channels-250x168.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/03\/BT-TV-Box-and-Channels-40x27.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/03\/BT-TV-Box-and-Channels-100x67.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/03\/BT-TV-Box-and-Channels.jpg 352w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>If you&#8217;re taking additional services from your broadband provider, a separate process may apply for switching those services.<\/p>\n<p>On some providers, the TV service is exclusive to customers who have their broadband service (e.g. <a href=\"https:\/\/kenstechtips.com\/index.php\/bt-tv-review\">BT TV<\/a> and <a href=\"https:\/\/kenstechtips.com\/index.php\/talktalk-tv-review\">TalkTalk TV<\/a> can only be used if you have the respective broadband services). On the contrary, other providers like Sky and Virgin Media will allow you to keep their TV service even when you change broadband provider.<\/p>\n<p>If you&#8217;re changing TV provider at the same time as changing broadband provider, a separate installation process will apply for that service. For instance, you may need to get a dish installed if you&#8217;re signing up to Sky TV. Your new television provider will also send you a set-top box.<\/p>\n<p>If you&#8217;re taking a mobile phone service from your broadband provider, this will normally be kept separate for purposes of billing and your contract. You&#8217;ll therefore be able to keep your existing mobile service but you may lose discounts and offers that are exclusive to broadband customers. If you&#8217;re changing your mobile phone provider at the same time as changing broadband provider, see our guide on <a href=\"https:\/\/kenstechtips.com\/index.php\/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks\">how to transfer your mobile phone number<\/a>.<\/p>\n<h2><span id=\"Cancellation_Fees\">Cancellation Fees<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-22010\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract-300x200.jpg\" alt=\"\" width=\"200\" height=\"133\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract-300x200.jpg 300w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract-768x511.jpg 768w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract-40x27.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract-100x67.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2018\/07\/Sign-Contract.jpg 1000w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>Normally, your home broadband service will have a minimum initial term of either 12 months, 18 months or 24 months. This is likely the case unless you previously chose to sign up for a <a href=\"https:\/\/kenstechtips.com\/index.php\/no-contract-broadband\">home broadband service with no contract<\/a>.<\/p>\n<p>If you&#8217;re still within the minimum term of your old broadband service, you might be charged an &#8216;early cancellation fee&#8217; or &#8216;early exit fee&#8217; by your old provider. This is charged for ending your contract early.<\/p>\n<p>The following table shows how much you might need to pay for cancelling your old broadband service if you&#8217;re still within a contract:<\/p>\n<table class=\"table table-ken table-sm table-bordered\">\n<thead>\n<tr>\n<th>Internet Service Provider<\/th>\n<th>Early Exit Fee<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband\/how-to-cancel-bt-broadband\">BT Broadband<\/a><\/td>\n<td>82.5% of remaining monthly charges<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband\/how-to-cancel-ee-broadband\">EE Broadband<\/a><\/td>\n<td>Plan dependent (25-35% of remaining monthly charges)<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband\/how-to-cancel-hyperoptic-broadband\">Hyperoptic<\/a><\/td>\n<td>Up to \u00a320 for broadband-only, \u00a325 for broadband and phone<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband\/how-to-cancel-now-broadband\">Now Broadband<\/a><\/td>\n<td>Plan dependent (\u00a310.32 to \u00a311.81 per remaining month)<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband\/how-to-cancel-plusnet-broadband\">Plusnet<\/a><\/td>\n<td>Plan dependent (\u00a39.63 to \u00a312.15 per remaining month)<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband-service#Post_Office_Broadband\">Post Office Broadband<\/a><\/td>\n<td>Plan dependent (\u00a36.19 to \u00a320.37 per remaining month)<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband-service#Shell_Energy_Broadband\">Shell Energy Broadband<\/a><\/td>\n<td>\u00a315 cease charge, plus \u00a36.50 to \u00a318.50 per remaining month<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband\/how-to-cancel-sky-broadband\">Sky<\/a><\/td>\n<td>Plan dependent (\u00a312.41 to \u00a324.23 per remaining month)<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband\/how-to-cancel-talktalk-broadband\">TalkTalk<\/a><\/td>\n<td>Plan dependent (\u00a38.50 to \u00a310.50 per remaining month)<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband\/how-to-cancel-virgin-broadband\">Virgin Media<\/a><\/td>\n<td>Plan dependent (\u00a330.54 to \u00a350.46 per remaining month)<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband-service#Vodafone_Broadband\">Vodafone Broadband<\/a><\/td>\n<td>Up to 83.3% of remaining monthly charges<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>There&#8217;s more information about this in our guide on <a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband-service\">cancelling your old home broadband service<\/a>.<\/p>\n<h2><span id=\"Keeping_Your_Home_Phone_Number\">Keeping Your Home Phone Number<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-27186\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Red-Telephone-250x141.jpg\" alt=\"\" width=\"250\" height=\"141\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Red-Telephone-250x141.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Red-Telephone-768x432.jpg 768w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Red-Telephone-40x23.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Red-Telephone-100x56.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Red-Telephone-500x282.jpg 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Red-Telephone-750x422.jpg 750w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Red-Telephone.jpg 1000w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>In most cases, when changing to another broadband provider, you&#8217;ll be able to keep your home phone (landline) number. This is because Ofcom (the UK&#8217;s telecommunications regulator) has <a href=\"https:\/\/www.ofcom.org.uk\/about-ofcom\/latest\/features-and-news\/new-protections-stamp-out-switching-frustrations\">number porting rules<\/a> that give you the right to keep your phone number when changing provider.<\/p>\n<p>As long as your new provider offers a home phone\/landline service, they&#8217;ll offer number portability. Simply provide your home phone number when ordering the broadband service and they&#8217;ll arrange for your phone number to be moved over.<\/p>\n<p>In some cases, your new home broadband provider might not offer you a home phone service. This might be the case if you&#8217;re switching to <a href=\"https:\/\/kenstechtips.com\/index.php\/4g-home-broadband-deals\">4G or 5G broadband<\/a>, to EE&#8217;s fibre broadband service or to Virgin Media&#8217;s broadband-only service. If this applies, you&#8217;ll lose your phone number <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/04\/swapping-to-broadband-voip-from-a-uk-copper-home-phone-line.html\/3\">unless you first transfer it to voice-over-IP (internet-based) telephone provider<\/a>.<\/p>\n<h2><span id=\"Keeping_Your_E-Mail_Address\">Keeping Your E-Mail Address<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-25905\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Huawei-E5783B-With-Laptop-250x250.jpg\" alt=\"\" width=\"200\" height=\"200\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Huawei-E5783B-With-Laptop-250x250.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Huawei-E5783B-With-Laptop-150x150.jpg 150w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Huawei-E5783B-With-Laptop-40x40.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Huawei-E5783B-With-Laptop-100x100.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/06\/Huawei-E5783B-With-Laptop.jpg 500w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>If you&#8217;re using an email address from your broadband internet provider, it will normally be closed when you change to another broadband provider. However, it might be possible to keep it in some cases:<\/p>\n<ul>\n<li><strong>If you&#8217;re using a BT Broadband email address<\/strong>, <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.bt.com%2Fhelp%2Femail%2Fwhat-happens-to-my-email-address-when-my-bt-broadband-service-st\" rel=\"nofollow\" data-aff=\"BT Broadband\" data-ourl=\"https:\/\/www.bt.com\/help\/email\/what-happens-to-my-email-address-when-my-bt-broadband-service-st\">this will stop working<\/a> 60 days after you cancel your BT Broadband service. If you&#8217;d like to keep it, you&#8217;ll need to pay for <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.bt.com%2Fhelp%2Femail%2Fbt-premium-mail%2Fwhat-is-premium-email-and-how-do-i-get-it\" rel=\"nofollow\" data-aff=\"BT Broadband\" data-ourl=\"https:\/\/www.bt.com\/help\/email\/bt-premium-mail\/what-is-premium-email-and-how-do-i-get-it\">BT&#8217;s Premium Email service<\/a> which costs \u00a37.50\/month for up to 11 email addresses. Email addresses provided by BT end with <em>@btinternet.com<\/em>, <em>@btopenworld.com<\/em> or <em>@talk21.com<\/em>.<\/li>\n<li><strong>If you&#8217;re using a Plusnet email address<\/strong>, this will normally be cancelled along with your Plusnet broadband service. To avoid this, <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.plus.net%2Fhome-broadband%2Fcontact%2F\" rel=\"nofollow\" data-aff=\"Plusnet Broadband\" data-ourl=\"https:\/\/www.plus.net\/home-broadband\/contact\/\">contact Plusnet&#8217;s customer services team<\/a> before your broadband service is cancelled and <a href=\"https:\/\/community.plus.net\/t5\/Email\/Maintaining-email-after-leaving-PN\/td-p\/1695214\">ask them to leave your email account open<\/a>. There&#8217;s a small monthly charge for leaving your email account open (typically in the region of \u00a31 per month). Email addresses provided by Plusnet end with <em>@youraccountname.plus.com<\/em>.<\/li>\n<li><strong>If you&#8217;re using a Sky email address<\/strong>, you can keep it at no additional cost when you cancel your home broadband service. However, you&#8217;ll need to make sure you sign in to your account <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.sky.com%2Fhelp%2Farticles%2Finactive-sky-yahoo-mail-accounts\" rel=\"nofollow\" data-aff=\"Sky UK\" data-ourl=\"https:\/\/www.sky.com\/help\/articles\/inactive-sky-yahoo-mail-accounts\">at least once every six months<\/a> to stop it from being deleted. Email addresses provided by Sky end in <em>@sky.com<\/em>.<\/li>\n<li><strong>If you&#8217;re using a TalkTalk email address<\/strong>, this will be cancelled along your TalkTalk broadband service. If you&#8217;d like to keep it, you&#8217;ll need to subscribe to the <a href=\"https:\/\/www.talktalk.co.uk\/shop\/mailplus\">TalkTalk Mail Plus service<\/a> which costs either \u00a35\/month or \u00a350\/year. You can keep up to five email addresses active with your subscription. Email addresses provided by TalkTalk may end in <em>@talktalk.net<\/em>, <em>@tiscali.co.uk<\/em>, <em>@lineone.net<\/em> or <a href=\"https:\/\/community.talktalk.co.uk\/t5\/Email-Webmail\/Registering-email-addresses\/td-p\/2406471\">a number of other domain names<\/a>).<\/li>\n<li><strong>If you&#8217;re using a Virgin Media email address<\/strong>, this will be closed 90 days after you cancel your Virgin Media broadband service. It isn&#8217;t possible to keep your email address after cancelling your service. Email addresses provided by Virgin Media may end in <em>@virginmedia.com<\/em>, <em>@blueyonder.co.uk<\/em>, <em>@ntlworld.com<\/em> or <em>@virgin.net<\/em>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-27187\" src=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Microsoft-Outlook-App-250x160.jpg\" alt=\"\" width=\"250\" height=\"160\" srcset=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Microsoft-Outlook-App-250x160.jpg 250w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Microsoft-Outlook-App-768x492.jpg 768w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Microsoft-Outlook-App-40x26.jpg 40w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Microsoft-Outlook-App-100x64.jpg 100w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Microsoft-Outlook-App-500x321.jpg 500w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Microsoft-Outlook-App-750x481.jpg 750w, https:\/\/kenstechtips.com\/wp-content\/uploads\/2020\/09\/Microsoft-Outlook-App.jpg 1000w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>Unfortunately, the monthly charge for keeping your email address open is fairly extortionate at some providers. This is something that Ofcom, the UK&#8217;s telecommunications regulator, <a href=\"https:\/\/www.bbc.co.uk\/news\/business-51571275\">is currently looking into<\/a> as something that unfairly discourages people from changing their broadband provider.<\/p>\n<p>To avoid further hassle in the future when changing your broadband provider again, we&#8217;d strongly recommend signing up for a free email provider such as <a href=\"https:\/\/www.google.com\/intl\/en-GB\/gmail\/about\/\">Gmail<\/a> or <a href=\"https:\/\/outlook.live.com\/owa\/\">Outlook.com<\/a>. As these email services are not linked to your broadband provider, it allows you to change your broadband provider again without needing to change your email address or paying to keep it open.<\/p>\n<h2><span id=\"More_Information\">More Information<\/span><\/h2>\n<p>For further information about the broadband switching process, you can follow these step-by-step guides which walk you through the process of changing broadband provider:<\/p>\n<p>[step-by-step-page-list]<\/p>\n<p>Alternatively, you can go to your new broadband provider&#8217;s website (<a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.bt.com%2Fbroadband%2Fswitch%2F\" rel=\"nofollow\" data-aff=\"BT Broadband\" data-ourl=\"https:\/\/www.bt.com\/broadband\/switch\/\">BT<\/a>, <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fshop.ee.co.uk%2Fbroadband%2Fswitch-broadband\" rel=\"nofollow\" data-aff=\"EE Broadband\" data-ourl=\"https:\/\/shop.ee.co.uk\/broadband\/switch-broadband\">EE<\/a>, <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.plus.net%2Fbroadband%2Fswitch%2F\" rel=\"nofollow\" data-aff=\"Plusnet Broadband\" data-ourl=\"https:\/\/www.plus.net\/broadband\/switch\/\">Plusnet<\/a>, <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.sky.com%2Fshop%2Fbroadband-talk%2Fswitch-broadband%2F\" rel=\"nofollow\" data-aff=\"Sky UK\" data-ourl=\"https:\/\/www.sky.com\/shop\/broadband-talk\/switch-broadband\/\">Sky<\/a>, <a href=\"https:\/\/www.talktalk.co.uk\/shop\/switching-to-talktalk\">TalkTalk<\/a>, <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.virginmedia.com%2Fshop%2Fswitching\" rel=\"nofollow\" data-aff=\"Virgin Media\" data-ourl=\"https:\/\/www.virginmedia.com\/shop\/switching\">Virgin Media<\/a> or <a href=\"https:\/\/kenstechtips.com\/redir\/?go=https%3A%2F%2Fwww.vodafone.co.uk%2Fbroadband%2Fdeals%2Fsuperfast\" rel=\"nofollow\" data-aff=\"Vodafone Mobile\" data-ourl=\"https:\/\/www.vodafone.co.uk\/broadband\/deals\/superfast\">Vodafone<\/a>) for information about their broadband switching service. We&#8217;ve also got in-depth guides about <a href=\"https:\/\/kenstechtips.com\/index.php\/home-broadband\">broadband in the UK<\/a> and how to <a href=\"https:\/\/kenstechtips.com\/index.php\/cancel-broadband-service\">cancel your old home broadband service<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s easy changing your broadband provider in the UK. Find out how the broadband switching process works in our step-by-step guide. In the UK, it&#8217;s a straightforward process changing your home broadband provider. By switching, you&#8217;ll normally be able to save money on your broadband. You may also benefit from a faster or more reliable [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":23813,"parent":25089,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"","meta":{"spay_email":"","footnotes":""},"class_list":["post-27177","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Switching Broadband Provider: How To Change Broadband Provider In UK<\/title>\n<meta name=\"description\" content=\"It&#039;s easy changing your broadband provider in the UK. Find out how the broadband switching process works in our step-by-step guide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kenstechtips.com\/index.php\/switch-broadband-provider\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Switching Broadband Provider: How To Change Broadband Provider In UK\" \/>\n<meta property=\"og:description\" content=\"It&#039;s easy changing your broadband provider in the UK. Find out how the broadband switching process works in our step-by-step guide.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kenstechtips.com\/index.php\/switch-broadband-provider\" \/>\n<meta property=\"og:site_name\" content=\"Ken&#039;s Tech Tips\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/kenstechtips\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-06T21:05:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Home-Broadband.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@kenstechtips\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kenstechtips.com\/index.php\/switch-broadband-provider\",\"url\":\"https:\/\/kenstechtips.com\/index.php\/switch-broadband-provider\",\"name\":\"Switching Broadband Provider: How To Change Broadband Provider In UK\",\"isPartOf\":{\"@id\":\"https:\/\/kenstechtips.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/kenstechtips.com\/index.php\/switch-broadband-provider#primaryimage\"},\"image\":{\"@id\":\"https:\/\/kenstechtips.com\/index.php\/switch-broadband-provider#primaryimage\"},\"thumbnailUrl\":\"https:\/\/kenstechtips.com\/wp-content\/uploads\/2019\/08\/Home-Broadband.jpg\",\"datePublished\":\"2020-09-24T13:30:58+00:00\",\"dateModified\":\"2023-03-06T21:05:49+00:00\",\"description\":\"It's easy changing your broadband provider in the UK. 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