Upgrading to a new handset or SIM card on Orange? You won't need a PAC Code to keep your current phone number.
Step 1: Order your new phone or SIM card from Orange's website
As you're staying on Orange, it's not necessary to obtain a PAC Code. Instead, you can process your phone number transfer internally inside of Orange.
Start by ordering your new phone or SIM card using the Orange website. Please select the type of tariff you're intending to move to:
For a full list of available tariffs and the latest Orange deals, please refer to this page.
Step 2: Contact Orange To Transfer Your Phone Number
After receiving your new phone or SIM card, please contact Orange to transfer your phone number to the new plan. You can do this by calling 150 from your Orange handset. Alternatively, dial 07973 100 150 from any other phone.
You can contact Orange at any time during their opening hours:
| Monday - Friday | 8am - 8pm An extended service costing 50p/call is available between 8pm-10pm on weekdays. |
|---|---|
| Saturday | 8am - 6pm An extended service costing 50p/call is available between 6pm-8pm on the weekend. |
| Sunday | 8am - 6pm An extended service costing 50p/call is available between 6pm-8pm on the weekend. |
View Latest Deals from Orange →
Any Other Questions?
In case of any problems during the transfer of your phone number, you should contact your new mobile network (Orange) with details of the problem.
If you have any other questions on using a PAC Code, please see my in-depth guide to transferring your phone number between networks. You can also read the comments below from other visitors to this website.
← Full Article: "PAC Codes - How to transfer your mobile number when switching networks"
A.w said:
Hello, I’m on orange and i changed my number to another orange number as i was receiving calls of unknown people i got told it would take “couple of hours” for the number to change from my side but it still hasn’t changed, how long does it usually take? And would I receive a sms to let me know its been changed?
Ken replied:
Hi AW,
Thanks for your comment. Unfortunately, changing your phone number is an internal network process. For this reason, there isn’t an agreed service standard which applies to all companies across the industry. The only thing I can advise you to do is to contact Orange Customer Services on 150 (450 if you’re a Pay As You Go customer). They should be able to give you an update on this process.
Ken
Chris said:
I am trying to transfer my number from pay monthly to pay as you go on orange. Can this be done evened tho I have an outstanding balance but also they have given me a PAC CODE. Any help please??
Ken replied:
Hi Chris,
Thanks for your comment. As you’re moving from Orange Pay Monthly to Orange Pay As You Go, it’s not necessary to use a PAC Code. Instead, you should call Orange Customer Services on 150 (they should be able to change your account over manually without a PAC).
Hope this helps,
Ken
Chris replied:
Hi ken thanks f,or you swift reply, they are saying this cannot be done until I pay them my outstanding balance today and then they will give them to me on a PAYG SIM but then they will charge me £800.
Joan said:
I was with orange I have now left orange and have now got a new phone on 24 month contract with dialphone but the net work is still with orange I have been told by Orange that I can't transfer my old mobile number over is this correct ?
J